COLORADO -- I have worked in insurance verification for two years and this has been one of the most frustrating plans I have ever dealt with. I do NOT recommend this plan to anyone. The customer service reps are lacking training and skill and the automated systems are horrible. DO NOT choose this coverage.
GEORGIA, KENTUCKY -- I went to see an endocrinologist and was prescribed Novolog Insulin Pen. I didn't know this required a pre-authorization. I was told by one person at Coventry that all the doctor had to do was phone in a pre authorization and that's all it took. I could receive it immediately at my Rx. Well, the Rx was trying to fill it by contacting the Dr.'s office and to no avail. I thought I've got to get another Doctor this just isn't gonna work for me. This is a hassle to say the least.
Well, I waited five days to discover the Doctor had faxed a prior authorization and I still am not able to get it filled. I have to contact the Dr.'s office to phone it in as an emergency refill. Folks this is diabetic medication and Coventry One is not what I had bought into. I called the drug manufacturer and got coupons to help me pay for this drug to no avail. If your life and health are hanging in the balance just ask yourself - is this what I need? Ten days of wait time plus the 5 days of wait already.
SAINT LOUIS, MISSOURI -- Received letter telling me my current health care plan wouldn't be available..."just call" them at phone number. I called and after waiting on hold for 30 minutes received an agent that said I had to call a different number. I called that number and after 20-30 minutes on hold the call was disconnected. Called back, again another 20-30 minute wait, received an agent who said "We can't do anything. Call a broker or go online."
I said that I wanted someone who could walk me through my options - not an option. Many extremely insincere apologies, but the final answer was they were not going to help me with anything. So much for $600/month for 2 years without a single claim. They got their money, I got no benefit, and now I am S.O.L. Would not have another CoventryOne policy at any price.
SCOTTSDALE, ARIZONA -- I inquired about adding one of our doctors to the "First Health Network". One of them is already contracted and we are adding a new physician to our practice so I called First Health and spoke to Teresita. She doesn't have a very pleasant bedside manner and after telling her what I wanted to do, she told me to write a letter with all of the doctor's information and fax it to her. I hung up and did so right away. Three days later, I get my letter faxed back to me stating "First Health is for Medication, Coventry is for Doctors, go to Aetna.com to become a provider."
There was no name, phone#, or fax# on the fax letterhead but I assume it came from Teresita since she told me to fax the letter directly to her attention. When I spoke to her she asked if we were contracted with Aetna. I told her "yes we are". So this makes no sense but anyway this First Health/Coventry is not important to us. We've probably seen 3 patients in 5 years with First Health so I will just forget about them. Maybe they are big in other states, but not so much in Arizona. I would not recommend them to any physician or patient.
OMAHA, NEBRASKA -- I had accidentally signed up without the tax credit, realized right away and re-signed up. I called and Coventry told me not to worry about it because it corrected in time. Then sent me a bill anyways for over $200 I could not pay, then canceled my policy completely. Now this is going to screw me over getting insurance from somewhere else. You can be sure I will never go through them for anything ever again.
KANSAS CITY, MISSOURI -- Coventry is just terrible! They made our family accept sub par care for our mother. They made us drive to a distant facility for rehab even though the doctors recommended the one she had surgery in. They made us accept a lower level rehab than the doctor recommended. They are ruthless. I will CANCEL the minute she is out of this care. I would cancel now if I could but it takes 30 days. I urge anyone considering Coventry NOT to do it!!! Coventry has been a BIG BIG MISTAKE!!
ATLANTA, GEORGIA -- "We've cleared the path for you to control your own healthcare" boasts the banner, on Coventry's website. They're also busy clearing the path for you to pay for and PROVIDE your own health care. Eventually, they'll send you a "DIY Surgery Kit" -- you'll do the cutting and suturing - but you'll have to pay THEM, because "hidden costs".
It has always been a painful struggle to get any response via email. They don't cover anything, and phone encounters have been a nauseating 3-ring circus of non-communicative exchanges with incompetent "customer service" representatives.
I signed with Coventry for a child's health care. "Oh, yes - children are our priority" began the mantra. They started early, giving me the one step forward, two steps back treatment. That should have been a red flag. We won't cover A, but if you go to B, they'll refer you to us to cover C, and then you can file for A. But we don't cover A, so file for A and see what happens, 'cause we love paperwork.
The list of "covered" providers. On a list of 20, 17 were no longer accepting Coventry as a carrier. (Golly, wonder why?) Of course Coventry reps wanted to argue with me on this, even after I'd gotten the info directly from the provider. And mysteriously, providers who did accept Coventry coverage -- Coventry didn't have listed. Right hand, left hand - who's minding the store?
Last straw. I called to transfer coverage for my move to another state. "You'll get a call back to confirm that within 2-3 days." Of course I had no call from them. After a week, I called back. No one had any record of that conversation. I was put on a 20 minute hold. I called back. This representative insisted I'd have to wait for paper mail - no one could email me any information - it just wasn't done. They email me junk 3 times a week, but this question couldn't possibly be confirmed via email. I asked to speak with a supervisor and was suddenly, magically disconnected. What a shock.
Coventry provides no response, no straight answers, returned phone calls or any kind of information - EVER. It's been a nightmare trying to find out what, if anything, they cover - and when claims will be processed. The answers: "nothing" and "wait and see". Good riddance to bad rubbish. Coventry is a bad joke. I'll be changing providers as soon as humanly possible.