Cox Communications Inc Cable Consumer Reviews - Page 3

LAS VEGAS, NEVADA -- I initially arranged for internet service for my new apartment, prior to move in. I paid a $50.00 deposit prior to installation (up front). While installing internet services, the Technician asked if I was interested in adding on to the already existing Cable TV (existing due to a bundle deal with my apartment complex). I said that would be great, since the service was free (promotional) for 30 days. After the additional equipment (DVR & Remote) and service were set up, I asked the Technician if there was anything I owed. He said no. The service worked great!

I received my first bill and found a $100.00 deposit added to my bill. I freaked out and immediately contacted Cox Communications. They told me any additional services require a deposit. Duh me, I always thought deposits were paid up front, and besides that, no one told me of an additional deposit. Had I known, I would have waited until I could budget for the deposit/expense. Since then, and having contacted Cox Communications after receiving every bill and disputing the deposit (which I was charged a late fee for), I had Cox Communications come to my apartment and returned their equipment (services for TV also turned off).

So here's the rub… After several phone calls, and being told the deposit would be taken off my bill, I went to pay for the services. I found the deposit is still outstanding. I GIVE UP! OK, I'll pay the darn deposit for equipment and services that I don't have, and wait 10 more months before they return it to me. How is this right? Isn't it customary to have a deposit returned after services are discontinued (usually within a reasonable amount of time)?

Anyway… When setting up service(s) with Cox Communications, be aware that they require a deposit, whether they tell you or not. If I had a choice, which I don't, I most certainly would not choose and/or recommend Cox Communications, for the two reason of customer service issues and the charge of deposits (not disclosed at time of service). After Thought: While having these problems with Cox Communications, I've found I'm not the only lone stranger having problems regarding deposits.

FAYETTEVILLE, ARKANSAS -- This is the rudest customer service I have ever encountered. Along with the fact that they assume it's your fault. I went to cancel my cable because my husband and I don't make enough money a month and we're cutting out as many things that aren't necessities that we can (which means cable is the last thing). I need the internet due to homework I have to do for a class that is online, and my online classes.

Anyway, when asked why we were canceling it, I told the guy (**) that we don't make enough. Well, he assumed we have a ton of debt. For 22 and 21 year olds, we're doing pretty good since the only debt we have is our car (no credit card debt or anything) and that's got another 4 years of payments. So, no, it's not our own financial handling that's causing us not to be able to afford cable, it's the fact that we make about $1200 a month that's doing it.

He offered to cut $23 off the bill for 3 months. 1, I don't trust that and 2, not going to help us in the end. Then, he asked more dumb questions and wouldn't shut up (was on the phone for about 10 minutes). Then asked what we're doing instead, and I said, we got Netflix (the one that costs $9 a month). He proceeded to trash mouth Netflix and tried to make me feel like an idiot. Not working, I'm going to be an officer in the Army come May, I've had worse insults thrown at me and I can stand my ground idiot.

Then he was saying that 1 DVD at a time wouldn't be enough and blah blah blah (I held the phone away and stopped listening). Well, you know, there's this lovely place in town called a LIBRARY with BOOKS that I can borrow for FREE. Besides the fact we don't watch that much TV to begin with. And I survived 14 months with my husband deployed, living by myself, with no TV or Netflix, I'm sure I'll survive now that he's home.

Then my husband was calling and I missed it, so I got nasty back and told him to just cancel it because my husband was calling and I would like to answer it. Thanks for wasting my time (and minutes), I hope you lost money yourself over this. I'm going to AT&T for my cable and internet needs next time, at least I'll get a discount since our cell phones are with AT&T too.

ANNANDALE, VIRGINIA -- I ordered cable service at my apartment for my brother who was staying with me as he recuperated from surgery. I picked up the cable box and hooked it up to my television. I couldn't receive cable. After I made several calls, a tech attempted to walk me through troubleshooting procedures over the phone. He couldn't figure out the problem either. The "phone" tech scheduled another technician to come out and check the problem. This technician determined that the cable in my linen closet had been severed and would need to be spliced in order for the cable to work. Easy enough, right? WRONG!

Cox Communication's technician(s) never returned to repair the cable but they did return to pick up the box. This particular Cox worker proceeded to crawl around in my living room, dining room, bedroom and bedroom closet looking for "hidden cable access" I guess. Even after I showed him the severed cable in the linen closet. He simply wrote on his work ticket - customer claims she doesn't have cable.

I thought that showing this nitwit that I didn't have operable cable along with the documentation in my account file regarding the preceding calls, and the fact that a technician had actually come out and SEEN with his own eyes that the cable was inoperable would remedy this situation. Right? Again, WRONG!

Cox turned this account in the amount of $125 over to Credit Control Collections. I disputed this after finding it on my credit reports. A Ms. ** - credit account manager or supervisor - replied by letter that I needed to speak with the collection agency and not Cox. This response, AFTER I finally requested, she furnish me the work ticket indicating that COX HAD REPAIRED THE SEVERED CABLE since they were so adamant that I received service.

Cox obviously doesn't have the repair ticket because they didn't do the repair. Cox is fraudulently claiming I didn't pay a bill for services that I received. That is blatantly false. Is this Cox's way of doing business - charge a customer whether they received service or not. I guess when you have a monopoly in an area, customer's be damned. An aside - ** stayed only a month before his lung cancer spread to his brain. He lapsed into a coma and passed away at the age of 39. Obviously, after he left, I gave less than a damn about dealing with Cox and it's cable service. Cox sucks. I want this derogatory mark off all three of my credit reports.

NEW ORLEANS, LOUISIANA -- I worked for Cox Cable in New Orleans for 12 years. The first 10 years were good. Cox wanted to do well in the cable business. The last two years I was there were hell. Many individuals were fired and replaced with younger people for less money. We lost many good people because of age discrimination. Also Cox management was discriminating by race. I endured two years of terrible discrimination because of my race. Cox turned out to be an unfair, and unsafe company to work for. The general manager for Cox went on to be mayor of New Orleans. He proved to be the racist I accused him of being and was a disgrace and laughingstock of New Orleans. He gained a nationwide reputation for being a racist and a big joke.

GAINESVILLE, FLORIDA -- Cox publicizes on their website and in the "Gainesville Channel Lineup & Price List" brochure (102736-G-5/10), that "TV sets with a built-in (clear QAM) digital tuner will receive local broadcast channels without equipment rental." The challenge is finding out what these station channels are. My experience with Cox was, after repeatedly calling and e-mailing customer service, they would or could not provide them. For all of those of you out there with a digital TV that want to watch HD broadcasts without a box, here are the channels I have found: 101.5 WESH2DT-NBC Local Weather (480i); 107.102 WUFTDT-PBS (1080i); 107.103 WOGXDT-Fox (720p); 108.1 WGFLDT-CBS (1080i); 108.2 WCJBDT-ABC (720p); 110.1 WNBWDT-NBC (1080i); 114.10 CREATE (480i); 114.11 PBS (480i).

LAKEWOOD, OHIO -- Talk about horrible service and horrible customer service… The company, first of all, bills you a month in advance for services you haven't even used. How can you bill me for something I haven't even watched yet? I was paying almost 80 USD a month for service, I had no movie channels or any special service. They charge you for basic cable, digital cable and something they call a digital expansion pack, which included no movie channels, DVR service, internet or any special features whatsoever. I feel as if 80 dollars is too much for basic cable service. The customer service they have is HORRIFIC the representatives are rude.

At times, I felt as if they just hire anyone because almost every representative couldn't understand my concerns with my bill. They also never want to transfer you to a supervisor due to the fear of losing their job from being rude and the inability to help the customer with their problems. With that said, I would never recommend Cox Communications to anyone, not even my worst foe.

JUNCTION CITY, KANSAS -- I just received Cox Cable today and I am already unsatisfied with my services. My channels in my bedroom (HD and Standard) do not work. I called customer service and I was on hold for a good 20 minutes before I was connected to a representative. I'm used to customer service having such long wait times, so I didn't pay it much mind.

When I was connected to a representative he reset my cable box and told us to call back in an hour if it wasn't working. We waited an hour and our services were still out. We called again, waiting another 20 minutes, and we were connected with the same rep, who seemed like he was unsure of what he was doing. He put me on hold while he tried to "fix our problem but the call dropped." I didn't receive a call back. So I called back a third time and was connected with the same gentlemen. He said the call was disconnected and tried to reset my box AGAIN... still nothing.

I asked him if he could please call me back if the call was disconnected again and he assured me he would. The call was DISCONNECTED AGAIN... AND THERE WAS NO CALL BACK. This all happened the day on my first day of service with COX. This was very discouraging. I now have no service and will have to wait until tomorrow to speak with someone. The 24/7 tech support seems to be closed. GO FIGURE. Thank you Cox.

We had cable TV from Cox at 3 locations with 7 to 10 paying customers at each site. We then learned that we qualified for a commercial viewing account with DirectTV, Dish, etc. We asked Cox about and they said no, so we moved. After we shut down the accounts, their customer service team messed up on one of our accounts and didn't close it. For 6 months, we have been calling and emailing them.

In October, a supposed supervisor reviewed our account and said she would call back as they owed us money on one account and we owed on another. We kept calling every month, only once did someone bother to return our call. We have stacks of emails we have sent them with no response for months. Long story short, we just received last week a check for the credit on the one account, and now they turned us into a collection agency for the other account that they messed up turning off (which they have verified that they messed up). AVOID THIS COMPANY. They have no customer service.

CALIFORNIA -- WOW!!! I never realized that Cox was so bad. I have been using them since 1998 and never had a problem with them. My billing has always been correct. When I first had Cox installed, I used their supplied equipment but was told by the tech that I could save some by buying my own and the only thing I needed to do was give Cox some numbers off modem and that was it.

After some years of use, it finally stopped working, and when I called, they did a free check on it. Told me what the problem was and even told me where I could buy a new one that was approved by Cox and other companies. Went to Fry's, paid 32.95, and still using it through all the recent upgrades. Maybe here in San Diego things must be different. I have a router that connects my daughters computer and Netflix on my TV using the Roku box, and again never a problem.

My HD channels a very clear with great sound. I was offered a price lock on my cable for as long as I deal with them. Even if I move, as long as I use them, everything remains the same. Even when my wife got hurt at her job, I was going to cut back and called Cox, told them my problem and the salesperson gave me their six month introductory for new customers just so I could keep my service until my family got back on their feet. Like I said, maybe things are different here in San Diego.