Cox Communications Inc Consumer Reviews - Page 6

NEW ORLEANS, LOUISIANA -- I had to call almost every three months for discrepancies in my bill. I was constantly being charged for MORE than what I was initially offered without any prior notifications. Their response was always that "the promotion that was being offered has expired."

The customer service representatives are the most RUDE employees in the entire company - never giving polite responses that even 4 years old are taught, such as "yes/no, sir/ma'am." The customer service representatives also make every simple question seem like the most inconvenient requests. I would never recommend Cox service to anyone simply because speaking with their personnel is not worth it.

OMAHA, NEBRASKA -- Cox Communications is the worst company to work with. We have had nothing but problems and our bills keep getting higher and higher. We have ended our internet, and are down to basic cable and our bill is still around $100... Really?? When we call for customer service everyone is so rude and they act like they don't know anything about the company. Completely unhelpful.

I cannot believe a company like Cox is even still around with all the complaints and how messed up it is. The charges are completely ridiculous, our bills keep having extra "taxes". What taxes could you possibly be adding??? We need a new internet/TV provider in Omaha that can provide to apartments!!

Today I went down to the Cox Store to return a box and to find out how I could lower my bill from $184 to around $100. I was informed that in order to get the HD channels I must have the Expanded Service. After several times of asking the guy at Cox to help to get to around $100, he says "Oh, you don't have a discount on your bundle." So, he immediately gives us a $14.99 discount.

After all this our bill is only $40 lower not the $80 or so we needed. He finally told us that we should call the Retention Department and they should be able to help us. That was a bit irritating, as I'm at the store, why should I have to call someone? I finally just gave up and left. Then as I'm driving home I thought about the fact that I have been paying the full price for the last 9 months.

So, I'm asking them to credit my account $14.99 for the additional 8 months and I will also talk to the Retention Department. It seems like such a scam... The pricing is like a really big secret they can't tell anyone. I'm extremely fed up and I'm really tired of them sucking my money away! So, be careful with the HD and make sure you are getting the proper pricing.

On Jan 6, 2011 I had my cox service installed, TV internet and phone. I was told I would get the rebate form in the mail for the 100.00 rebate. After about 4 weeks I did receive the rebate form, I filled it out (made copies) and copies of my first 2 bills. Going into June now and the website to check the status of my refund still says "processing". I call the cable company and speak to a bleep. He proceeds to tell me that I don't qualify for the rebate anymore because I stopped being a customer while they were continuously "processing" my rebate from Feb.

Today is May 24th. I switched to Verizon 3 weeks ago. Why should that matter? Did it have conditions on the rebate form? NO. Was I obligated to remain a Cox customer to get the rebate? NO. That sure wasn't any stipulation. Well now when I check the status page on the website low and behold now I don't qualify for the rebate. You tell me, sure sounds like a scam to me. Anyway I contacted Wavy TV ten and the link on the back of their bill. I let them both know that Cox isn't standing by their rebate.

Somehow decided they can change the rules and it's okay. Well I'm not okay with that. If you look up complaint regarding rebates from Cox (or lack of rebates) there are hundreds of them. I challenge someone at Cox cable to step up and do the right thing.

LAS VEGAS -- On my first move three months ago Cox deleted all my emails on a Friday at 5pm. These were reinstated after a complaint and then deleted the next day. I then got a email from Cox that all info had been deleted 2 months prior. This is a provable lie. Next, I move into a house and had the service installed and was up and running. The tech warned me that Cox would probably make me buy a new modem. My response was "this one's working fine."

His reply was that it would probably get 'zapped.' Sure enough the next day my service was disconnected. The new service tech brought in a new router before he even started diagnostics. In the end he said the router had gone bad. Last but not least, my last address was a 'roommate account' which Cox claimed to have no record of and would not be billed for. I checked my account today and they fraudulently billed me $170. So now Cox has taken a $65 dollar account and turned it into $400. This is blasphemy. Absolute fraud. And you know what? I have it all recorded on videotape. See you in court Cox.

NEVADA -- Prices going up. Why? I just got my bill and found my internet service went up $3.00. Three dollars is three dollars. If Cox would quit sending junk mail every other day, they wouldn't need to raise prices. In fact, they may even SAVE A FEW TREES!!!

About 6 months ago I cancelled my cable service. Reason? I got tired of watching commercials. If you don't want commercials, then you pay more for channels that have none but you still have to pay for the channels that you don't want. HERE'S MY 2 CENTS FOR YOU YOUNG ONES. When cable was first introduced, it was based on paying for commercial free channels.

Everyone said "YES!" What happened??? Companies PAY (big bucks) to have their commercials aired and we PAY to watch it. And here's another fact to boot yourself. Can you guess who put the satellites up there and who's doing maintenance? Give yourself a pat on the back if your answer is TAX DOLLARS. Again, YOU PAY. The time to shop around is here.

I just found out that Cox now deletes any unread email from the inbox after 60 days. The customer service representative I spoke to didn't even know that was their policy. I asked for a supervisor and he offered me $10, like that will make up for lost messages!

I had been saving confirmations and receipts in my inbox for the last two years after a family illness forced me to travel and having my emails downloaded on the hard drive at home was inconvenient. Some emails from earlier this year were necessary for my IRS report next year and they're gone! Cox policy says I have 2 gigs of online storage, I'm currently using 5% of that so why can they delete my messages??? Gmail lets me keep unread emails as long as I want and they're free! Cox has horrible policies and uninformed customer service and I'm not even mentioning having to wait on hold!

ALTANTA, GEORGIA -- I'm 60 years old. I worked for COX. I quit 2004 because they wanted me to build cable against the NEC/NESC and I wouldn't do it. After I left COX sold most of their cable systems in the Arkansas area. I have tried to hire back on since 2007. The old management is gone. I have sent in over 100 resumes for some of the same job, but different part of the country and I haven't even had an interview. I can prove the resumes and the dates they were sent. So to me this is either AGE DISCRIMINATION or BLACK BALLING.

I'm seeing a lot of claims here for false advertisement, and shady fees with non-compliant customer service reactions. If you are positive you have been done wrong, file it in the small claims court of your local district. If there is even a remote chance that Cox has practiced something illegal or unethical, they will settle with you, since they do not want to have to pay legal representatives to travel to the court to defend themselves.

Tell Cox that if they don't stop showing their ass, you are going to file it in small claims courts, and tell them you are giving them 2 hours to give you an answer. If several people report Cox for the same issue, it will become a class action lawsuit. However, if you aren't sure if you are in error or not, this option is not for you - and if you aren't sure, then stop complaining. Otherwise, good luck. That's pretty much all you need to know.

Overall I am satisfied with services. I am not happy with the oversaturation of commercials introducing Cox employees. Saying things like I am Africa and this is Keith and we live in your community and we know you want good services as we do that is why blah, blah, blah and we do our job, blah, blah, blah.

Next you will introduce the janitor and he will say I clean the toilets at Cox and I overheard Bob and Joe at the urinals saying how they want to always provide excellent service. This is what Cox is about - clean toilets and great customer satisfaction. Enough of the stupid. I do my job commercials. Bring back the little guys. Your advertising company needs to go back to Advertising 101.