Everything was going great at first, I was quoted before we started at $150 for a hem, and $50 for a bustle. Each additional point would be $7. I figured ok, probably under $250. Within budget. Well, we finish, and she writes up the ticket... 150 hem, 50 bustle, 14 for additional. Then she adds another 50 for a royal bustle, $112 for "each additional pull" at 16 pulls... And $20 for cups?? We never once talked about cups or a more expensive bustle. I paid my ticket in full, $419. I wouldn't use DB again for alterations. Disappointed it was double the original quote & more than my DB dress final price. I also told the girl who helped me try on dresses my price range. She never mentioned how expensive alterations would be. I do love the dress but I was not prepared for $419 alterations on my $350 dress.
CORAL GABLES, FLORIDA -- I had the BEST POSSIBLE EXPERIENCE at David's Bridal Coral Gables on Miracle Mile. I came in search of my wedding dress where Wendy didn't just assist me with pulling dresses but went through all the emotions of my dress hunting experience. She was so pleasant and supportive. It felt like she was my sister. Janny helped me every step of the way from the purchase of my dress to the final fitting and pick up. It was so nice to see a familiar face who remembered my name and my family at each appointment. She is so welcoming, always greeting with a smile and making everyone feel comfortable.
Celia and Xiomara are THE BEST EVER at their craft. Celia was patient and focused throughout my entire 2 1/2 hour alteration appointment! I am 4'11 and a size zero so my gorgeous 5 layer dress had to be hemmed and taken in at the sides. She continuously paused to check in with me to see if I was okay. When I asked for a break from standing she gladly helped me off the platform and asked if I needed anything. I was in awe of her meticulous work.
Xiomara executed the alterations perfectly! You would never guess how much work went into making the dress MY dress. It fit like a glove! My order was a rush order that Xiomara completed 5 HOURS before the projected time. I absolutely love this place and would recommend them to anyone. I wish they were all there at my final appointment so I could give everyone a big hug. I will remember Wendy, Janny, Celia and Xiomara for the rest of my life with a smile. They made wedding dress shopping a fairytale experience for me. Thank you ladies.
PHOENIX, ARIZONA -- I had my first horrible experience as a customer in my life. It is very unfortunate that it happened with my wedding dress. :( I paid 1250 dollars for my wedding dress and 350 dollars for alterations. In return I got a wedding dress that was made too short because the skirt was torn and an e-mail saying that they are sorry which I of course do not believe since they did not do anything about it. Here is in short: David's Bridal is into your money (make no mistake they will charge you with extreme amounts for anything no matter how small it is, even for the bag they put the dress in) but they DON'T care about your happiness or satisfaction whatsoever!!!
PEORIA, ARIZONA -- I am an older lady who has put my personal life on hold until I felt I found the "right guy". So it's really hard to bring this older body into any bridal shop. It might be said, it's an untapped market! I went to just get ideas on the size dress that I might fit into and look at what was available. I realize I want to get in better shape and tone up, but when the saleslady went to do my measurements, SHE ADDED TEN INCHES TO MY WAIST!!! 4 INCHES BIGGER THAN MY HIPS! WHAT? So when I saw her numbers, I mentioned there was a mistake, so she re-measured and wrote down the same number again!
When I tried on the dress, she said, "Wow, we're going have to take that waist in". Later a friend mentioned that it may have been done so that you'll need to pay for alterations. WHY aren't there any mirrors in the dressing rooms? Forcing one to go into a area with lots of people? The clerk gave me a hand mirror, really? Also, the undergarment slip was filthy! Ladies, we all deserve better, When you do go to try on dresses, somewhere else, bring your own undergarments! And shoes of similar height you want to wear, Bring your close friends to protect and support you. God bless.
ONLINE SITE & IN STORE SPRINGFIELD MO, MISSOURI -- I have had several very poor experiences with David's Bridal now and am considering returning my wedding dress as well as having bridesmaid purchase through another company. I recently purchased a dress for $250 with a coupon for $50 off code SAVEBIG. The next day it went on sale to $198 with a new coupon of $30 off with coupon Kiss30 making dress 168. Customer service said in order for me to get the price I had to purchase a 2nd dress and return my 1st dress.
Unfortunately, my money is tied up in first dress I have even got yet and am not able to do... was told I had to purchase 2 dresses in order to get the sale. They would not honor the price the dress is selling for a day later with coupon. I would like to get the dress price for what I am able to purchase today without buying 2 dresses. This was my 2nd poor customer service experience.
My 1st experience was when I had an appointment at David's Bridal and went into store. The salesperson said I could not look at dresses. I had to describe what I was looking for... after 3 dresses she asked if I was purchasing a dress and I said I was trying to see what I liked today... She then said she was unable to help me. I asked if I may look at dresses since she was not available and she said no. She then scolded my sister when she began looking at dresses. I still have 4 more bridesmaid dresses I have to purchase & maybe a wedding dress which I will decide when I get it if I will return.
RICHFIELD, MINNESOTA -- Recently my Fiancee and her wedding party set up an appointment at David's Bridal to go try on dresses for our wedding. Within 20 minutes of being there my fiancee called me in tears. Given the circumstances I wanted to take the time to tell you about her recent experience so that it hopefully NEVER again happens to another bride to be.
My fiancee set up an appointment with the David's Bridal at 840 W 78th St, Richfield, MN 55423. Upon their arrival they were excited and filled with joy. Her grandmother was there for support and also because she is older and she wanted see her granddaughter in a wedding dress, God forbid she passes away before the wedding.
They arrived right at 4pm and were not even greeted upon entry. It took them about 5-10 minutes to find anyone willing to help them as employee after employee completely ignored them. Once a half willing employee was found they informed the employee they had set up an appointment to try on wedding dresses. The employee said "well she can just look for dresses herself" and walked away. Her grandmother who is elderly, asked for a chair to sit down and once again the employee said “then go find one” and continued to walk away.
After a few minutes of searching for a dress they realized they did not even know where to start and again they searched for an employee. This time another employee told her that they just have to "figure it out for themselves because they are short staffed.” My future mother in-law again asked for a chair for her grandmother and was completely blown off as the employee rolled her eyes as if asking for a chair was just not important enough.
At this time my fiancee went into a changing room and called me crying. She did not understand why these people were being so rude and disrespectful as this day was supposed to be filled with joy and love. I did my best to console her but I could tell she just could not hold back the tears any longer. Being the strong woman she is she picked herself up and attempted to look for dresses to try on. Unfortunately being unfamiliar with the store and having no help aside from her wedding party proved to be too much and they left with tears running down their faces.
I am shocked and appalled at how David's Bridal took one of my fiancee's most memorial days and turned it into an event she wishes she could forget. I pray that my grandmother is able to see my bride to be in her wedding dress and that she does not pass away with this final memory. I cannot comprehend why David's Bridal would employ such disrespectful staff and why they even take appointments when clearly they are not even concerned with helping anyone but themselves.
I will post this story on every message board and wedding website until I hear a response from David's Bridal. I am doing this not out of spite… Instead I am writing this so others do not have to wipe away tears and console their loved ones. In writing this I also hope that others may understand that David's Bridal is NOT somewhere to make fond memories but instead a place where self indulging employees are more concerned with looking at their phones and talking with each other than helping women find a dress to be married in.
One of the things that I find most interesting about sites like this is how quickly [and thoroughly] people complain about their services or experience without first checking to see how their attitudes affect their overall experience. How many people act like bridezillas or are just plain rude and/or allow their people [bridesmaids, mothers, friends, whoever] to be just plain abusive to another human being just because they think being proposed to makes this special.
I too have a negative experience at David's Bridal. Mine went like this. I made an appointment for Saturday. I was told on the phone it would busy and I may have to share my consultant, but that was the only day I could get two friends in so I came.
It was no biggie to me. I completely understand that at is heart, David's Bridal is a retail store-a special retail store-but a retail store nonetheless. And just like Macy's can become crowded on a busy Saturday it made sense to me that so too could David's Bridal. And just like at a doctor office on a busy day, appointments may run long. I was okay with the idea that I may have to wait for my appointment.
I was just excited about my wedding and wanted to take in the whole experience. I got to my appointment on time, but my friends weren't there yet I asked if I could wait. They asked me to register, but since I registered online I didn't have to fill out the paperwork. I did hear a girl complaining about doing so. That should have warned me.
My friend picked up one of the dress to ask me what I thought. We were told that we could not handle the dresses because they are sold off the rack and only the consultants are allowed to handle them. I was told when I got my consultant, if I liked the dress, she could take it to the fitting room for me. The girl who said this wasn't rude, she was just matter of fact. I got my consultant. She was friendly and upbeat. When I was told that I would have to share my consultant with another bride, I was okay with that.
However, guess who my bride was. She was the girl who was at the desk complaining about the registration process. And she was not at all pleased that she had to share me. She and her sister complained about it the whole time she tried on dress. But that was just the beginning. She was rude and a nasty and her sister was way worst. However, the consultant I had remained pleasant despite this.
I noticed that the other bride's family, bridesmaids or whoever she was with kept bringing dresses after dresses back to the fitting room. The consultant asked them to stop, but the didn't. The sister even snapped at the consultant, yet the girl was still very pleasant, but I could see she was stressed.
I felt so bad for her. She was trying her best to juggle both of us at the same time and still remain upbeat. The other bride's sister who absolute flat out refused to go sit outside so she remained standing at the fitting room door--would contradict everything the consultant said about anything. But the consultant remained tactful. I have to say I was impressed at her professionalism because it so couldn't have been me. I so wanted to tell that girl to shut up and let the poor girl do her job.
Then there was the fact that every time my consultant came to help me, the other bride would call to her. It was like the woman was determined not to share. It got so bad, I decided to cut short my appointment. As I was in the fitting room getting dress to leave I could hear the bride and her sister complaining about the consultant being stupid and rude and pushy, even using profanity about the poor girl.
That angered me. I was there. I heard the consultant trying hard to please both me and the other bride. It was a shame, but I just knew when those women left they were going to complain about the girl--probably to the manager or on some site just like this. So I made a point to go to the manager and tell her what a good job the girl had done and I made a point to fill out a survey and call customer service.
It just goes to show that sometimes it's not the consultants or the people in the store, but how rude we as consumers can be because we think we are entitled to certain things and we live and breathe that customer is always right bull. Just as a side note, I made another appointment with my consultant during the week. It was quieter [a tidbit of information I got as my consultant walked me to the door] and the bride I shared my consultant with this time was much nicer.
After things were all said an done. I wrote a nice letter about my experience praising the staff. Because one of the things that gets my goat and that I find so interesting how little people are willing to be so thorough when they receive quality service.
It's like when things go outside of how people thinks things should go, they want to tell the world, scream, rant and rave. But when things go well no one says a word. So I said I am letting everyone I know, know just how pleasant my experience was. Moral to this story ladies... sure bad things happen and sometimes people are just plain rude. But let's check ourselves. Let's make sure we leave our bridal egos at the door and walk inside these stores wanting to be just as respectful to them as we think they should be to us.
NOVI, MICHIGAN -- I would like to leave my review with you. If we switched places for a day, you'd be happy marriage is only suppose to happen once, and you'd also want people to talk positively about the company that helped you make you special day look beautiful.
Where could I possibly start with my disappointment, and bad feelings of my special day, not so special to women who CHOSE to work at David's Bridal? Let's begin with the location: Novi, Michigan in the West Twelve Oaks Shopping Plaza. Maybe it's the competition that these women at this location feel it is necessary to be completely mean to any and pretty much all of the people who get the opportunity to step foot in this store.
Obviously, because there is not competition located near this location, therefore, they can be disrespectful, rude, cold, and disregard any of your request entirely, because let's face it, it is YOUR big day, how could you possibly know what you are looking for? It is definitely not assistance from anyone who works there, that would help you decide either. Instead they will do a superior job to make sure that your big day, is a disaster, and they will do it as many time as possible!
My first disappointment with them was when I went in with my family at a scheduled appointment, to get my step-daughter's dress picked out, sized and ordered. Everything went perfectly, minus the negative attitude from the STORE MANAGER we received, because my color was BLUE BIRD, and we already had dresses in our possession that color. On any normal occasion, this would not be a problem, BUT she had just received an email THAT MORNING that they were discontinuing that blue bird color next week, on Tuesday. Still, I thought “what's the big deal, it is not discontinued YET.”
Well, the big deal is that they needed to make sure they could order it, we stood at that counter for an hour and a half! And we got nothing! No information, no sigh of relief, no you're in luck. Not that I should need any of this, because the color was not discontinued YET, but regardless, instead the STORE MANAGER (you know, the one who should do everything possible to keep their word) told me she should call me on Monday, with the information. So I waited, and prayed that it would be doable. Left the store, was excited that things should work out.
Come Monday, no call, so I called just before they closed, and the lady I talked to told me the store manager wasn't in that day, and nor would she be, Tuesday (the day the color gets discontinued) so I asked her if she could look into my dress for me, and let me know if anyone had gotten back to them. She put me on hold for maybe 20 seconds, came back and said “nope I don't see anything, regarding an answer, I just see on my manager's desk a sticky note with your name on it.”
Hm, awesome, so I asked her what am I supposed to do, now that this is the day before the color ends, and she isn't going to be working to get back to me, and what? She is the ONLY one who can take care of this???? Of course she answered “She is our store manager. She will take care of you. The color will still be available, the day after it is discontinued, worst case scenario.” I was baffled, really? Because if it is still available, then why can't we just order the damn dress? Well as Tuesday and mid-day Wednesday came, I managed to miss the manager's call on Wednesday evening, she left me a message though, and it was awesome!
I was so pleased to hear that the dress my step daughter wanted was not able to be ordered in that size and color, BUT she could have the other dress in her size and that color, ordered and made…. The one she didn't want, are you kidding me, how does that make any sense whatsoever? Nope, it doesn't! I called her back, asked questions, no apologies from her, just that she can't control what they can and can't do, and maybe I should just change my color, HA, so I told her until she can take the dress that they can make for my step daughter, and turn it into the one we actually want, don't tell me what I should and shouldn't do.
I was livid, and upset, how poorly could I be treated? This made no sense, what did I do to them? I had an appointment, I was getting married, I was not a bridezilla, (up until that point) I had gone there before, and didn't seem to have any issues, what went wrong?
To this day, I still don't know, BUT it got better!!! Okemos called me and they helped me a ton! They were a blessing in this entire situation. We did change my color, they exchanged the dresses we already had, and did everything for free, except for the cost of the dress. I told them how horrible Novi was, and they apologized, they called store, after store, after store, and she talked to her manager to see if there was any way possible to make this right, and they did. They tried to get bluebird on the one dress still, before she asked me if I would be comfortable making a color change. She was AWESOME!!
Even after everything was fixed, Novi still managed to mess things up. My sister in-law went there to get her daughter a flower girl dress and treated her like crap, to the point where I called Okemos and asked if they had notes on my account to treat my bridal party like crap? Can they even do that? No one had any good luck with the ladies at the Novi store. Why were we being treated so poorly?
We paid for everything we had ever got from them on the spot, thanked them for their help, even when it sucked, and it just kept getting worse! My other sister in-law went there to get her dress and wanted to mailed to her, and when she got it, it was the wrong damn color, it was not a color ever even requested or looked at. How? How? How?????? How badly do you have to hate your job to ruin someone's special day that had a pretty good piece of mind up until that point? I just wasn't ever going to give David's bridal my business again, and I was going to leave it at that.
And of course tell everyone I could to not go to Novi, how this location should be shut down, because they ruin weddings across the board, it's venom, spewing from that store. Yet, to my amazement, after being done with shopping there, and still getting everything I needed from the WONDERFUL people at the Okemos store, Novi managed to mess ONE last thing up, that was completely un-noticeable, until the damn day of my wedding.
I had two flower girls, and one dress came from Okemos, where they do everything right, as asked by the bride and her bridal party, the other one, came from Novi, for my sister in-law who already had so many issues there with their attitudes and ability to perform their job courteously. The flower girl's dress was “off white” the original plan was “white” and my other flower girl did have that color. The day of my wedding, ha, how little I actually cared, but man, how pissed I was to see that Novi still managed to mess something up.
I hope that this location has to close their doors, there were 10 dresses from David's Bridal, for my wedding, and almost all of my girls had to deal with Novi, and no one of them got what they needed right, the first time. And they were all just mean.
Get a clue woman! Just because you already had your special day, or have not had one yet, does not mean you should treat those of us who are on our way to that special day, like crap! Find a different job, where you can be mean, and ruin people's days, like debt collections. You should be ashamed of yourselves for treating women so poorly, given that you are women yourself! I know it is not just me, because my sister in-law's sister is getting married soon, and she went to you guys first, and that was all she needed to know she wouldn't go there again!
I hope you find this to be somewhat constructive criticism too, because in general, everyone deserves to be treated A LOT better, on any given day. Although, if you don't I am sure there is a reason you all act like that, at that store, maybe it's management, or a particular co-worker. I am not going to buy that everyone I or someone in my wedding party had “run ins” with at this store, just caught that person on a bad day. Maybe make a point to try being happy, and seeing the positive side of things, and all of your days will be better.
Maybe David's Bridal needs to review how they hire people, and do surprise visits after assembling a team. Or you could just shut this location's door and never hire those people again, because most of them are cold hearted, mean, ridiculously childish people. (I know it's hard to swallow that considering my review, but I gave you plenty of chances, and I don't dislike David's Bridal all across the board, just Novi's location and that staff. And my wedding is over and I still felt the need to do this.) Thank you, a concerned customer who supports your company – just not Novi's location.
TOLEDO, OHIO -- On Wednesday 10/8/13 my daughter Aaron came to me in tears. Her Fiance had called off the wedding and is breaking up with her. The following day I called David's bridal to inquire about her dress. I had made the final payment on 9/28/13 and wasn't even sure if the dress was there. They gave me a delivery date for early November. The lady I spoke with on 10/9/13 was very pleasant. She told me the dress was there.
I explained to her what happened and she said as long as the dress has not been picked up that I would receive a full refund. She also said If I do pick up the dress David's bridal will always allow me to exchange it. I asked her if I wait about a week would that be OK. I was still hoping they would reconcile. She said "sure just don't leave it there over a month." I said OK. We ended the call.
By Saturday 10/12/13 it was painfully obvious that they were not going to reconcile. I called David's Bridal on Monroe St. Toledo, OH at about 12 noon. The lady who answered the phone this time was very rude. I asked to speak to the store manager she said she was a manager. I began explaining to her what happened and that I spoke to a lady from their store on 10/9/13. I didn't even finish what I was saying when she interrupted me and inquired in a very nasty tone "who did you speak with?" I replied "I am not sure." She said "if you don't know who you spoke with I can't help you. All sales are final!"
I then became very angry and asked her what her name was she replied "Stephanie". I asked to speak with her boss and asked her name. She replied she wasn't at the store and her name is "Cindy". I asked for her boss's phone #. She became even more nasty and said. "I am not giving you her personal phone #." I replied "I didn't ask you for her personal #." (assuming she may be at another store) She said "she's the store manager and she isn't working today."
I then said "wait a minute you told me you were the store manager." She said "I'm one of the managers but she is the store Manager." I then attempted to go over the entire thing again. She was very rude and kept repeating to me that I needed the name for whom I spoke with. I asked her if I had the name would that make any difference.
She emphatically replied "Yes, we always honor what our associates promise and we have honored it for others" I said "but you won't honor it for me." She again said "only if I remembered the name." She also said "I needed to read my receipt better". I became irate at this point and told her that is "**" up. I know that wasn't nice but I had it with her at this point. I felt like I was being robbed of $500. I ended the call.
I checked with my attorney and he advised me to file a claim against David's Bridal in small claims court. He said in order for there to be a sale I need to receive either goods or services in exchange for the currency. I have not only have not received the dress I have not received a receipt for the payment made on 9/28/13. I have nothing to return or exchange.
This is also causing me extreme stress. After my daughter being crushed and now this. I have fibromyalgia (verifiable by my physician). When I have stress it adds to my body's pain and can make me bed ridden for days. Today I couldn't even move when I woke up. It has taken me to 3 pm in the afternoon to even type this letter.
As far as remembering the lady's name my fibromyalgia can and does cause me to forget many things names and numbers especially. I have to write everything down or I forget them. When I called on 10/9/13 and spoke to the Lady, I trusted fully what she told me. I didn't have any reason to ask her name. I'm sure she said it when she answered the phone but I didn't remember it 3 days later.
NORTH ATTLEBORO, MASSACHUSETTS -- My name is ** and I shopped at the David's Bridal in North Attleboro. I have never been so disgusted with customer service in my life. My very first bridal gown appointment was made with them simply because they are a big name and I was sure to be happy with them. I made an appointment over the phone with one of the managers and was excited to go in. Once I got there with a couple of my family members I was instantly disappointed.
They hadn't put me in for an appointment and so they stuck me with a consultant who was already very busy. Not only was she in a rush but she was more of the "pushy car salesman" type rather than the helpful and nice person I was expecting. I was so overwhelmed that I left that day without a dress but had two in mind that I was very fond of and seemed to be in my budget. I went ahead and shopped at a couple of other bridal shops and had MUCH better experiences, however, I kept thinking about the two dresses I loved at DB so I made a second appointment to decide between the two.
I chose my dress that day with both my bridal consultant and the alterations women had reassured me for the SECOND time that alterations would be around $100, knowing my concern for the costs of alteration and having a strict budget. So once my dress had been ordered I went in to try it on once again (paid in full already) and to get my alterations done.
To my surprise the alterations cost was more than DOUBLE what they had quoted me. So I had a manager speak with me and not only was she not understanding, she had accused me of being wrong and had told me that they have a strict price that they stand by no matter how little or how much a dress needed to be taken in.
The manager went on to say that the alterations women has worked there for years and that she would not have quoted me a wrong price. The manager tried pushing me to take the dress home with me (knowing that it would be non-refundable if I did not take it with me). The manager and staff let me walk out of there that day with tears in my eyes, with no apologies or worries about fixing this situation. I finally had to turn to corporate for help, just to find that they were just as unhelpful as the managers at the store location.
The women in charge of their customer service issues (I'm sure there are TONS) was yelling at me and eventually I started yelling back and she assured me that she would call me back that following Monday after speaking to the district manager (why someone at corporate would have to speak with someone below their abilities I'm not sure).
Monday came and gone and I never got a call. So I called her back today (Tuesday) and she not only said that they were not able to help me, she also told me that they would no longer make any alterations to my dress at all for me! All of the sudden they are unable to touch the dress! She went on to advise me to return the dress and start my dress search all over again.
Now here I am, a couple months before my wedding, left with nothing but a horrible experience and no wedding dress. I have worked in sales for over 8 years and I am so disgusted with the customer service that I would recommend for any bride to be to go elsewhere to get the great customer service they deserve while finding their special dress!