Hello my name is Allison and I work via a eyeglass retail store. Davis Vision is one of the many providers we use. I had a recent patient come in to use his Davis Vision benefits to purchase a pair of prescription eyeglasses. I used their website to obtain the patient's benefits however, the benefits were used by a different retailer over 2 years ago and he was temporarily ineligible. I attempted to contact Davis Vision insurance to resolve the matter.
After being on the phone waiting on hold for over 40 minutes, while having the patient waiting as well and getting extremely frustrated. Need to either hire more customer service reps or something because there should be no reason I should be on hold for that amount of time. It's unprofessional to not only me as a provider having to do a job but to a patient/customer as well.
SAN ANTONIO, TEXAS -- Davis Vision is the worst vision insurance I have had. I hear from my optometrist every year how hard Davis Vision is to work with. This was my first experience personally though. I got new glasses 2 months ago. When picking them up, the optometrist noted that the lenses had a defect in the lens coatings. They said they would get a warranty replacement from Davis. 2 months later, and my optometrist states that they are getting nowhere with Davis, who continually just leaves them on hold or fails to respond. I get new glasses every 2 years with Davis, and now have a pair of glasses that is worthless because they were not properly manufactured.
NEW YORK, NEW YORK -- I purchased Davis Vision for my eyeglass coverage through a state retirement consortium. I visited my optometrist in mid-September and ordered new glasses. I was told it would take 4 weeks, that Davis is hard to work with. They did send my glasses in 4 weeks, but had made the left lens inaccurately. My doctor sent them back to be redone. That was in October. As of today, 12/3/19, I have not received my glasses from Davis Vision. Two weeks ago I ordered glasses another pair of glasses after dropping Davis and choosing a new insurance company for my vision. I picked those glasses up today. Still no word on the pair from Davis. With such poor performance, and reviews, how can Davis Vision stay in business. I cannot, and will not recommend this company.
LATHAM, NEW YORK -- This insurance is the absolute worst. They do not care about their members or providers. As a provider, we have always had issues with Davis with delays in orders and less than standard product from their labs. However, since Feb 2019 Davis has gotten worse than ever imaginable. Providers are having to wait on the phone 5+ hours to get a representative. And that's if the call isn't dropped or the phones aren't down due to "unschedule maintenance".
We also have issues with the new website constantly being down for maintenance. If this was a random occurrence, it would be no big deal... But again, we have been dealing with the bruhaha since February! Please stay as far away from this company as you can! They are worse than a nightmare. How they are still in business, is beyond me. They need to answer to their piss-poor service in the healthcare industry. The conversion to versant health has not been the answer needed, Davis/Versant needs to be shut down completely!!!!
PA -- I work for an Ophthalmologist and have dealt with Davis Vision for 20 years. Since they switched to Versant October 1st, their provider service is nonexistent. I have been trying to reach someone for a week. I spend 8 hours a day on hold and can't get anybody to help with numerous problems with getting claims paid, getting glasses made correctly for our patients. I feel like Davis Vision is going out of business and they can't find anybody to work for them. It won't be long that most doctors won't participate with them because it is nearly impossible to get any help from provider services.
LATHAM, NEW YORK -- I have been trying since October to get a voucher for VDT glasses. I work in front of monitor all day, looking at spreadsheets and it's taking a toll on my eyes with my everyday glasses. I requested it and was told I would receive it within 3 business days. Never received it so I called again. They claimed to have sent it, verified my address and said they would mail another. Never received it so I called again to find out they never mailed the second voucher. They apologized and said they would overnight it so I would receive it the next day. Fast forward to a week later and I still haven't received the voucher. So I call AGAIN. They claimed to have overnighted it but would have to track it. What was supposed to be 3 business days has turned into almost a month.
One representative even said they don't know if his managers would ok sending another. Sir, this is a voucher for glasses, not a check. No one wants this but me. And I can't make a vision appointment for even new glasses without it since I would need to get VDT and regular glasses at the same time. I never call them for anything else but in the space of a few weeks, I have called them more than I ever have in the years I have had this coverage.
I'm new to Davis Vision. I called to ask some questions (was Costco approved/in network vendor, was told yes). Long story short, purchased the contacts and they're not in network. Called to tell Davis Vision what happened and they pulled the phone record and agreed, I was told incorrect info. I have now been trying to get ANY reimbursement and they have me jumping through ridiculous hoops and not paying. The last reason was I wrote my last name over the space where middle initial belongs 🙄. I'm trying to get $126 and it's proven impossible. Good luck to anyone else trying to get reimbursed. Can only imagine how bad it would be to get sizable claim paid.
PS - if I could give zero stars, that would be my rating for them.
I purchased a new pair of glasses through my employer provided insurance carrier (Davis Vision). After my exam, I picked out new frames and lenses and those arrived within a couple of weeks. About 3 or 4 weeks after receiving my new glasses, I noticed a very faint line through the lenses and took those back to the office where I purchased the glasses. They took one look and said that the coating was completely messed up and said they would call Davis Vision.
About 2 weeks later I received a call from the office and told me after holding over 3 hours for Davis Vision that they would not replace the lenses. I could not believe it - the glasses are completely useless. They told me I would have to call them. I honestly did not know that Davis Vision had their own lab and that they had made the glasses. Anyhow - after several calls, I was basically told too bad that I should have purchased scratch insurance... This is not a scratch!!!
ROCKVILLE, MARYLAND -- Recently went to the eye doctor and got an updated RX for new lens and frames. My insurance only covers/contracts with Davis Vision. I was informed by the doctor's office that it would probably take 2-3 for my glasses order to be filled. At 2 weeks, I got a call from the eye doctor's office informing me that my glasses had come in, but were defective. Apparently, the lens were too large for the frames and also had scratches on them. The office told me they had sent the order back to be refilled and that I can expect to wait another two weeks.
I have not been able to find out which Davis lab/vendor that the order was filled at, otherwise I would be calling them to complain. So far, I have contacted Davis Vision customer service to complain. I spoke with a representative, who gave me the party line. I also have made a complaint to my health insur. company. I informed them about what had happened as well as letting them know that Davis Vision has a lousy reputation.
NEW YORK, NEW YORK -- I work for a provider in NYC and the service is horrendous. They switched over to a new system which exacerbates the issues. Patients with years of orders disappeared, the wait time on average is 6+ hours and the work is shoddy, sometimes being inaccurate or defective. The majority of people around us have Davis Vision insurance so we have no choice. But if you have a choice, DO NOT CHOOSE DAVIS VISION. THEY ARE HORRIBLE.