Days Inn Consumer Reviews - Page 5

SALT LAKE CITY, UTAH -- My husband and I recently stayed for three nights at the Days Inn on 3300 south in Salt Lake City, Utah. The first day we were there I got in the shower and as soon as I started the shower it squealed an ear piercing squeal the entire time I was in it. While I was in the shower my husband tried to get onto the internet but was unable to because of how weak the signal was. At times we were not even able to get a signal at all. After the shower incident we asked if we could change rooms or have it fixed. They let us change rooms.

In our first room there was a nice work table (the desk was tiny), which my husband needed to do his homework, in the second room there was no table, even though it says on the website that there are nice big work desks in every room. In the second room the Free Wi-Fi was barely better. Two of the four lamps didn't work, the alarm clock didn't work, and the toilet leaked. We told the front desk about the toilet leaking and they sent a maid with a plunger. The toilet was not clogged, it was dripping from the tank, which I told them. They never did come fix the toilet.

The tub was in such a deep "V" that it was almost impossible to stand into shower. Our shower did the same squealing that the first room did, but not as bad. When we went to the Pool we couldn't believe how DIRTY it was. There were floating dead flies, dead spiders, hairs and a lot of other disgusting things I don't even want to know what they were. The roof looked like it was cracked with mold in the crack. I will admit the Jacuzzi was nice and clean.

The first night I could hardly sleep because of how hard and uncomfortable the bed was. I ended up folding the comforter up and laying on top of that, under the regular blanket. The Complimentary breakfast wasn't worth much either. I can only hope that this review will stop someone from having as bad of an experience as we did. We could have stayed longer and for cheaper at a hotel up the street that had a kitchenette included. Don't let the Location and pictures convince you to stay here, its simply not worth the money!!!

OGDEN, UTAH -- My family thought a comfortable night at Days Inn would be good. Boy were we wrong! The first day we were there, we hung the "do not disturb" sign and went to check out the pool. When we got back to the room, one of the maids had been in the room and forgot to take out her cleaning rag that she left laying on the foot of the bed! When she brought our towels we gave her the rag and she said she forgot it when she was in there!

The second time we stayed, we rented two rooms. Our room had no towels and the second room had no a/c. We were supposed to receive a discount because of the prior experience so when we tried to get the discount, we had to threaten to call corporate office to get the discount.

When we went to the pool that night, we spoke to another guest that was having problems keeping their door closed after getting it closed. How can a company treat customers like this and still stay in business? We left a pillow and when we called to ask if it was found, we were told there was nothing they could do and that they didn't have a lost and found. The night auditor hung up on my husband when he questioned company policy and asked who he needed to speak with to find out if the cleaning crew had found a pillow.

All in all if a total stranger asked me if they should stay at Days Inn in Ogden, UT I would tell them about our experiences and leave it up to them. I personally cannot tell a person to stay in a hotel that is not up to corporate expectations. We also heard that the free Continental breakfast is being changed so that you have to purchase eggs, which other hotels are including in their free Continental breakfasts now.

HARTFORD,, CONNECTICUT -- I recently reserved a hotel room with Days Inn - Hartford. The online photo looked OK, I have stayed at Days Inn in the past, the rate was too good to be true (I should have been leery at that point), and even though the amount was non-refundable, I took a chance. From now on, I will check with Better Business before I make a reservation online at any hotel. My friend and I were feeling uncomfortable from the moment we saw the hotel. It looked unkept and there was no true entrance door. It took us a while to find the entrance.

When we did finally enter, the first thing we saw was paint peeling in the entrance area. The counter where the manager was standing was, what looked like bullet proof glass, and the area was dirty. I immediately asked to see a room. It was dirty, the sheets were spotted (I always check for bed bugs) and it smelled. We decided we could not stay there. We returned the key and just said to the man that it did not meet our needs. We went next door to another hotel and found what we needed.

When I called the corporate office today a woman asked me for my name and number and when I asked why she needed the information she said she would have someone call me back. She then said, "now is this how you spell your name and is this your number?" She said that three times. I was getting angry and frustrated and then she hung up.

I never heard from anyone, nor did I think I would. Then, I went online and saw all the complaints about Days Inn. Same kind of complaints I am having. I think this is quite a scam, getting one's money online and then knowing the condition of the place and keeping the money! I am in contact with Better Business Bureau of Hartford to let them know. Even in all my travels, third world travels, etc. I have not seen such poor service or such awful conditions of a hotel. I hope more and more people write about their experiences. For the rest of the trip, we stayed at wonderful hotels and at very reasonable prices.

We started out by having to move to a second room as the refrigerator in the first room would not turn on. By the time we got into the second room, it was almost midnight or I would have moved to another hotel based on the findings of the room, a summary of which follows:

The bathroom floor, sink area and tub were spotted and dirty with multiple types of hair in and on them – the sink area was covered with whiskers! I would not put anything down on the vanity until I had spread towels down on them. I would not use the shower due to its visible filth. The carpets were stained and dirty and smelled of mold. The mattresses were dirty and the box springs were stained. The bed covers had cigarette burns in them although this was a non-smoking room.

The vent covers were covered with dust and grime. I had no choice but to turn on the AC and was overwhelmed by the dust and mold that came out of it. Both my son and I were forced to use our inhalers due to our reaction to the poor air quality. The refrigerator in the room was also dirty. The general area hallways were not much better with marks on the walls and stained carpet.

When I brought this to the attention of the day clerk the next morning and told her that I wanted to check out, she did not even reply. She printed up the invoice and pushed it toward me, not even apologizing for the mess and inconvenience of my having to move myself and my two children to another hotel 20 miles away.

The condition of the hotel was bad enough, but the way the clerk responded to my complaints was horrible. At minimum she should have apologized or had the owner contact me about a refund. She showed not an ounce of concern. If the health department ever visited this facility, there is no doubt that they would close it down...again.

BUTLER, PENNSYLVANIA -- Strongly regret choosing this hotel. 4/10/2010 was my wedding day. We decided to block rooms and have all out of town guests stay at this hotel along with my wife and I. My wife made the reservation however the rooms were
blocked under the Holman/Culley wedding. I called on 2 separate occasions to request and early check in. An early checkin was not approved until day of. Decided to have the Bus pick up the Groomsmen at the hotel so we could all get ready there. Unfortunately the lady at the front desk would not allow me to check into the room because my wife had made the reservation under her name.

Didn't matter that the block of rooms were under my last name as well as the fact that I called twice to confirm an early check and the issue was never brought to my attention. Not only was the woman rude to me but she was also very unhelpful. She did not offer any possible solution. I tried to reserve a separate room in my own name and was told that I would still be charged for both rooms. Keep in mind this is 1 hour before one of the most important days of my life. I then had to dress in a different room to ensure that I was ready on time. Then spoke to a manager who was also little help and just defended the woman's actions.

(I was not looking to get anyone in trouble... just needed the issue resolved.) I was just looking for a little of the so called Sensational lodging experience where the spirit of hospitality is alive and well or so your President Clyde Guinns Letter claims. I have also tried to contact the Hotels GM about this issue and have only had one voice mail from Trisha ** and it has been over a week since my unpleasant experience.

I have left multiple messages and am very discouraged at your lack of response to this issue. Our wedding party alone brought 20 plus rooms of business to this Hotel yet I was treated like an unwanted customer. I am (rightfully so) very discouraged with the Days Inn and will be taking this matter directly to the Wyndham Hotel Group now.

I would like my concerns to be taken a little more serious and in a much timely manner. I feel that this is a reasonable complaint versus the hotel and was totally within their control. This is not one of those complaints that the Days Inn is unable to rectify? My complaint was submitted immediately. I have made myself understood in both written and verbal complaints. When the hotel fails to help, by all means I will aim higher. If the list of complaints against this hotel are 17 days deep then people need to know. Thank you again for your time and I look forward to hearing from you immediately.

HOLLYWOOD, CALIFORNIA -- I had to postpone a reservation with Days Inn and I provided them with 3 days notice to either change the date or cancel the reservation and they refused to do so stating "online bookings are non-cancelable". I offered to change my reservation to a later date, and they refused.

I also had reservations in another town with Comfort Inn & Suites and they were very accommodating of my cancellation request. As was Southwest Airlines and Dollar Rent a Car. Those companies were fantastic, but NOT Days Inn.

Why would anyone consider booking at a hotel chain who will not cancel & refund or even change a reservation with plenty of advance notice? They can rebook the room. What an insane customer service policy for a company which relies on future customer bookings, repeat business and customer word of mouth.

Myself and my employees travel very frequently throughout the western US. For a few dollars now, this company has permanently lost a potentially repeat customer and any future dollars they could have earned off of me. How stupid is that? Especially after I even gave them the option of holding my funds as a credit toward a future stay.

I have already re-booked my trip, and I will definitely use Southwest Airlines, Comfort Inn & Suites and Dollar Rent a Car, but I guarantee I will never book or stay at another Days Inn. Ever. And I will make damn sure I comment to everyone I meet who is traveling or considering a trip to stay away from the Days Inn chain of hotels.

By the way, Days Inn is part of the Wyndham chain (Ramada, Travelodge, Super 8, Howard Johnson). If they treat customers this crappy before you get in their door, imagine how poorly they treat you during your stay. There are plenty of other hotel chains to consider besides this group of companies, I suggest you use one of the many others out there, and avoid this bunch.

MURFREESBORO, TENNESSEE -- We checked into the hotel late Friday evening. Upon check in, one of the two rooms had 2 light bulbs missing and both rooms smelled moldy and stale. The stay continued to get worse. Upon awakening Saturday morning, my children went down to eat their deluxe Continental breakfast consisted of nothing. There was no food. Was told that they were low on supplies so there was no food. As well as the second day was the same. The pool that was advertised was not heated. We did not know that the indoor pool was not heated. The manager told us while we went in and asked to turn it on he said OK. He never told us that it was not heated.

The pool area was disgusting. There was shattered plants and trash everywhere. The sauna never got to the 190 degrees that it should have. After approximately 1 hour, it was at 100 degrees. The hot tub was lukewarm and the fitness room consisted of a stationary bike and treadmill. That was not a "fitness room" to me. They advertised that pool towels available in lobby. When we ask for them, we were told we would have to wait till morning. What good would that do? Towels wet from pool = no shower after because there were only 3 towels in each room.

Once my children left the pool the manager that was working stared at my daughters and made them feel very uncomfortable. Not appropriate for any hotel staff to do. Spoke to staff as I checked out and was told he would forward my name and number to the manager and have him call me. As of today have heard nothing from manager. The Days Inn in Murfreesboro, TN was overpriced for the room and lack of amenities that it advertised.

1700 WEST BROWARD FT LAUDERDALE -- Stayed at this hotel Jan 2010 after returning from a cruise. Front desk staff was very rude to customers. I arrived at around 1:30 pm and stood at counter about fifteen minutes before a clerk would even acknowledge me. He finally asked if he could help me, I said I had a reservation for that night, he told me he wouldn't register me till a room was available. I noticed about ten other people waiting. Other people in lobby had been waiting for about three hours. While standing in lobby I heard desk clerk tell the new customers as they arrived rooms would be ready in about 20 minutes. This was not true. I was ready to go elsewhere but would have still been charged.

After about 1 1/2 hours I did get a room. By this time there were about 20 of us waiting for rooms. I realize that this is a hotel that accommodates cruisers. But if they want our business they need more than one maid to service their rooms. If check-in is listed as 3pm then we should have our rooms by then. Room was OK when we finally got in. The elevator on the back side of the building would not stop on the forth floor so we had to go to front of building or carry our luggage upstairs. The closest place to eat was a Dunkin Donuts about two blocks away.

One customer asked if it would be possible for the shuttle van to take them about a mile so they could get something to eat. Clerk told him they could take the shuttle for 6 dollars each (what a rip-off), this hotel should have accommodated them. I walked to a service station next door and the clerk there told us about the bus stop located within fifty yards of the hotel that was available for 1.50 each way to get to restaurants etc. You would have thought that the hotel clerk could have told all of us waiting about this option. We had signed up for airport shuttle service for the next morning and of course it was late. I would not recommend this hotel.

FREMONT, CALIFORNIA -- I booked a non-refundable reservation at the Days Inn, Fremont, CA (Warm Springs Blvd.) at a discounted rate for several nights in Nov. '09. Business trip. Upon arrival I was advised by the desk clerk that there were 30 traveling magazine salespeople currently staying there. The manager assured me that the large group of young people were given instructions to keep doors closed, and noise and music to be turned off by 10 pm.

As I soon observed, the guests were running the motel, not the management. All 3 floors of the property had rooms occupied by this group. All hours of the day and night doors were propped open with towels, loud music, loud conversations, arguments, etc. Doors slammed throughout the night and early morning hours. At night trash was piled outside room doors in the hallway. Every morning at around 7:30am this group held a pep rally in the parking lot. Forget sleeping in after a late night.

Returning to the motel on a Saturday night, and attempting to walk to the lobby, the exterior entrance walkway was covered in spit and trash. You literally had to watch where you stepped. 4 am Sunday morning the drunk parties moved from the motel rooms to the parking lot. It took two calls to the front desk (and a threat to call local police) before the desk clerk would address the issue. It was later learned that the motel was offering magazine sales groups discounted room rates. This is an ongoing situation from what I understand.

My room had a broken headboard that just flopped between the wall and bed. Broken pieces had been tossed between the headboard and wall. As far as the maid service was concerned: arrived back at the motel late one night, no soap or plastic cups. The following 2 days I was not supplied with cups. I contacted a maid about the missing cups and was advised that I could only have them Tuesdays or Thursdays. I took two off of her cart after explaining that her response was not acceptable.

Now, as for the breakfast: coffee, juice, a loaf of white bread and a toaster, butter and jam. As I found out after speaking with corporate Days Inn, that violates policy. I filed a complaint with corporate. Policy requires management from that property to follow-up. Didn't happen.

JACKSONVILLE,, NORTH CAROLINA -- We stayed at the Days Inn in Jacksonville, NC. BIGGEST MISTAKE EVER!!! We had driven a long way to see our Marine son who will be shipping out soon. The ruckus began around 11 so from 11:00 on we called the front desk asking them to take care of the "partying noise" and also informed them of what was happening in the next room - mind you it was in the room next to us (left). Apparently prostitutes had gotten the room next door or at least the head "pimp" had because at 2 am a huge fight broke out because one of the "men" wouldn't pay for bringing the girl home late and he owed another man extra money for that.

The man who wanted the money started yelling " I am going to shoot your ** right now, pay up." He repeated this a few times as the fist fight was slamming into my wall. There is connecting doors between the two rooms and one of the blows knocked a guy into that door so hard you could see vaguely into the room. At the start of the fight I called the front desk to get police there, to which they came. The hotel never offered to move me at any point. When the Days Inn Rep call she felt that Days Inn did all they could even after pointing out that the manager/owner out and out lied about everything. I even have pictures showing where our room was located.

The manager/Owner stated that there was an elderly couple next to us on both sides, however our pictures show that we were at the end and there was only one room next to us, that a hallway was between us and another room to the right. The other thing the manager/owner lied about was the elderly couple next to us. The police report shows what age group was in that room. All I asked for that night was a full refund WHICH THEY DID, NOR WILL THEY!! As a parent, I don't feel that Days Inn did everything possible, for the safety of my family - DO YOU?