Direct Buy Consumer Reviews - Page 2

SPRINGFIELD, MISSOURI -- I went into their office June 21st 2010 to see what their business was all about. I only talked to one person who used pressure tactics to convince me that I could get flooring carpeting and furniture much cheaper with them than anywhere. I believed them but kept asking questions because I just wasn't sure about it. I wanted to wait but he said I needed to sign that very night. I wrote a check that night for $2,990. On the way back to my home in Nixa I was feeling sick because I had a feeling I'd been taken.

I found out later from people that their materials was inferior and I found out I could get excellent quality furniture, flooring, faux wood blinds and windows cheaper than what they had to offer. I went in later by the time I found out the truth they said I wouldn't be getting refund because too much time had lapsed. I called them several times and they still refused. I'm an 80 year old retired teacher who taught in Worth County for several years and am living on my pension. I have no money left in the bank. I just paid my Federal taxes today $845 and it wiped out my bank account. I won't get my pension check until the last day of the month April 2011. I need that $3,000 desperately.

My daughter is on disability and can't afford to pay for all of her medication and Doctors bills. Her husband is suffering from congestive heart failure and I've been helping him with his meds and doctors bills. He was in the hospital for a week about a month and he's unable to do any work. Is there any way I can get the money. I can't afford to pay a lawyer. I'm at the mercy of this swindling company. The name of the guy whose part owner of this Company is **.

Call it greed. We, are guilty, I am first to admit it. And, I've learned. It's hideous!! For the 'buying of consumer products', first of all, we pay for the cost of "being a member"... Then, pay for the E.O.M......(End of market) products!!! That's correct. Direct buy is selling end of market products, at a jacked up price, with a sweetened up, nice looking price tag.

So far, in the first 5 months of being "hogs' at the 'trough', my wife and I have wasted good $$$$ on 2 things; 1.) An "Ashley" recliner, of which, 5 months ago, Direct Buy had it listed as "Ashley millennium collection", I looked it up online at Ashley's website.......It was listed as such at that time. But no longer. The collection no longer exists, but, Direct Buy still has sofas and love seats, recliners in the same collection.... They bought them up by the truck loads, just as any second rate furniture store would do. Got it??

2.) 3 Weeks ago, we bought a Frigidaire dishwasher from Direct Buy to replace the 12 yr/old Maytag that recently quit us. The installer began to run the machine through a complete cycle, then 2 hours after the installer left, there appeared a puddle of water in the middle of the dining room floor, some 12 feet away from the kitchen far from the dishwasher.

Just today, and 3 trips later of plumber, and 2 trips of the service/warranty tech. To install a new door latch, the entire machine has to be replaced because it's defective due to an internal leak that has now ruined 1/4 of our hardwood floor in the dining room and the sub-bases in some cabinets. Fridgidaire's liability dept. is all over it, but will be 3 weeks before the floor and the new machine is replaced.

So, that's only 2 purchases and we've paid $350.00 just to be "members" and another $371.00 for the p.O.S. machine. Then, after three years, 'if' you have been 'good members in good status' by paying your payments on time, you may extend another year for another $250.00!! That's insane!!!!!! Read the contract!! I didn't!!! And I admit it! That's what greed will buy us!!!!! Welcome home America!!!! Like I said at the beginning, I am the first to admit I am guilty, but, this kind of greedy, money grabbin' back stabbin' of these profit-tiers must cease!! It will only stop when people learn "nothing ain't cheap and free!" Stay away from Direct Buy!!!!!!!!!!!

CHATTANOOGA, TENNESSEE -- We were very foolish to swallow Direct Buy's fast talking presentation of how much money we could save on hundreds of products. We had/have plans for major appliance purchases, as well as other items. The "joining" fee was $5000.00, and now we have received a membership "renewal" notice of $150.00!!!!!!!!!!!!!!!! Imagine our anger.
Of course, the fine print of the contract included this little item, as they must cover their behinds.

Every month, when we make a payment toward the joining fee, we are so sorry we make the decision to join this company. Think long and hard before you agree to hear their fast talking presentation, and then rushed to join THAT DAY. No time to think about it. Join that day, or go away and don't come back. We consider ourselves to be informed, careful consumers. However, this contract was stupid.

ANAHEIM, CALIFORNIA -- Don't be fooled by how much money you could save if you get it through DirectBuy. Their membership fee costs way more than you could save. And the prices they claim its cheaper than retail market, it's all false information. It's all B.S. A wash machine at any retail store if you shop around it doesn't cost more than $900.00 They show in their video that retail stores sells wash machine for $1600.00 but if you get it from "US" we give it to you for $900.00. So you think about it. Would you save any money? And on top of that you have to pay thousands for their membership fee. And another thing nobody remodels their house every freakin year, or buy furniture.

It's one time buy for about 10 to 15 year of use. Unless you are billionaire. If you have brain you would understand and not join this stupid company. And another thing they say it's very hilarious, they want to make sure the husbands are coming with their wives. If the wife goes alone to see their associate, they don't like that. Which I found very odd. So does that mean is it easier to sell membership on men than women??

ALBUQUERQUE, NEW MEXICO -- I have been looking to save some money while building a home and thought that Direct Buy would be great to do so. After their aggressive and high pressure pitch I decided that with all their promises I could not go wrong. That is where I made my mistake. Their "savings" were more like empty promises. Just by shopping around, mostly through the Internet, I was able to find everything they were offering for about the same price and in some cases LOWER than the top secret Direct Buy price.

When this was brought to the company's attention they tried to get those with better prices in trouble (they used some of the same local vendors). Anytime you have to make a decision right then or asked to leave and never return it should send up a big red flag. The membership cost with the 1k instant rebate was just under 6k... ouch!

ANAHEIM HILLS, CALIFORNIA -- I went to see a Direct Buy open house. It was presented that way. I got a call everyday from the company to go to the open house. I finally went after 2 weeks of daily calling from them. I was there for two hours. Big sales presentation to buy their membership. Then they have you talk to a sales person- in my case it was **. They explain their membership. I kept telling **, I could not afford it. He just did not want to take no for an answer. Then finally I had to be firm and after being asked again, if I wanted to purchase the membership, I had to say no. In their invitation to their warehouse it is explained that you have access to it for one month.

When I stated I wanted to look around ** said all he had was a floor model. I said I just wanted to look. He did not let me and told me to have a nice day. Basically kicking me out of their warehouse. I was really upset, because, first of all I was led to believe this was an "open house", we are given an opportunity to look around. I was never so wrong. After their presentation of about 2 hours. If you say no, your are just kicked out. I will never go to Direct Buy and tell everyone I know not to go. ** should get some manners in customer service.

I would advise everyone not join. We joined with the reasoning that we would save a lot as we built our home but on average it would take us 4-5 voice messages to get customer service to return our calls, then 1-2 weeks for them to process the order and 6-12 weeks to receive the product. So as you can see, unless you have tons of time building your home this does not accommodate a construction schedule. Also you are responsible for shipping and handling fees, along with having to pick up your items during regular business hours there is not that much of a savings.

For example we found a computer armoire locally that we liked for $900.00, then we had Direct Buy price it out for us and there price came to $550.00, shipping for $175.00 and handling for $75.00. After a 12 week wait for the armoire to be shipped (by the way it sat in Direct Buy's warehouse for 2 weeks and the only way we found out that it was in was that we called them to check up on the order, by the way, it took 5 voice messages before they called us back) the manufacturer had changed the design and it was not what we had ordered. But because we verified the order from the catalog at Direct Buy we were responsible for the shipping to return the item to the manufacturer.

Direct Buy told us the shipping fee would be the same as what we were originally charged but the shipping bill came in at $735.00 and Direct Buy says we are responsible for that. So much for a good deal! Don't get caught in the Direct Buy trap. Their only interest is the $4500 membership fee, nothing else.

WESTBURY, NEW YORK -- I have been trying to get our money back since 2005 from Direct Buy, I gave until I saw CBS news last night and found out I am not the only family that was taken by this company. They do not tell you that it takes 6 weeks to receive what you want! They told us that they 100's of companies threw out LI that they deal with! Not true we picked out a fence and went to order it but were told to look in the book and pick out the parts we needed! Please help me and anyone else in this matter $4339.13 is what we got ripped off.

They took our money by credit card with no extra charge but if you want to buy anything it has to be cash or personnel check, because they charge you another 2.5% on purchase. There is no great saving with all the charges they add on. I have complained to BBB and Consumer Affairs, with no help! I also called corporate and they told me that it is a franchise, I told them that they are responsible because it's their company. Then told that she would call the owner and have him call me. Still nothing!!!!

EDISON, CALIFORNIA -- I purchased a Platinum warranty in February 2012. I thought. WOW! This is a great deal. I just had an issue with a transmission fluid leak so I took my car to BMW. They told me the transmission gasket seal and pan had to be replaced. He said it definitely should be covered and he never has had an extended warranty company not cover this. Well, to my dismay Direct Buy Warrant wouldn't cover it because of a service bulletin. I asked my service representative what a service bulletin is and he said all it is a bulletin put out that explains how to fix something if there's a problem, not that there's a recall because the part is defective. Totally different issue.

My car is a 2003 BMW 7 series and my representative said there is a service bulletin on various parts of the car including parts in the transmission and engine. So I know if anything major went wrong with either those two the would not cover it because of the service bulletin. They are frauds and I would never ever recommend anyone do business with them.

My representative told me to check into Fidelity because he's never had an issue with them. I did and even though they are more expensive I went ahead and purchased their warranty. Hopefully I will have a better experience. If not, I will post again. thanks for reading my rant. DBW are frauds and they are mean and short on the phone.

ST LOUIS, MISSOURI -- I worked at Direct Buy for about 3 months. Let me tell you how unethical the place is. When I got hired I was told by the owner that I would make 10.00 an hour PLUS 100 dollars for every member I signed up. Signing up three a week would get you to 35,000 a year. That sounded great to me.

Right after I started, the owner told me that I had to get a minimum of three in the week before I would get any bonus. Then after a month he told us that they didn't want the sales people to get three one week and none the next so they made us get 6 in the pay period before we made any bonus. Then a short time later he said that we aren't getting the higher priced memberships so if the membership is 3000 or less and you bonus those memberships will get you only 50 instead of 100. It was obvious that this was nothing more than an hourly job.

It is possible to make the company close to 500,000 in profit and receive only 20,000 in pay. That is less than 5%. If a company is going to shaft their employees this bad what do you think they would do to their members?