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Disneyland - California Consumer Reviews

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UnMagic KIngdom
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ANAHEIM, CALIFORNIA -- I have been to Disneyland 20 times. The last time for me was 2/25/19-2/27/18. We go in different weeks during the week in the off season once a year. My last experience is my last. I have looked so forward to going and the last 3 years have been an expensive disappointment (Now $179 for adult one day hopper pass). Rides are constantly breaking down, plus rides closed for refurbishment and lands being constructed make it a nightmare to be here. But Disney sees fit to keep raising prices to make us pay for there new attractions and parking garages prior to opening. Because the rides are down the rides still working lines during the winter week are over an hour minimal for about everything (reminder this is considered a slow time).

The 2 days were in the parks ride breakdowns included: Indiana Jones 5 times, Thunder Canyon 3 times, Small World shut down for the remainder of the day, Roger Rabbit 2 times, Incredibles Coaster 4 times, Goofy Sky School 3 times and others as well. Closed for refurbishment is Bug's Land, Space Mountain, Critter Country, Bear Rapids, Astro Orbiter and many shops and restaurants just not open. When you are lucky enough for a ride not to break down when you are on it, it constantly stops for long intervals.

Lets get talking about the now $25 to park your car general parking a day. I did the math and the greedy Disney Company with this raise and average parking visitors have made us pay for the new parking structures for Star Wars Land. Prepaid for already by us. Greed at it's finest.

UnMagic Hour (aka Magic Morning early admission). You get to spend over half of it standing in line to get in and then you get to spend over an hour getting on the Matterhorn. Used to be great. Now it is the biggest joke. Fantasyland was so crowded for this fiasco, that you could not even walk through it. This was on a winter Tuesday, no conventions in area. Awful waste of time an money.

The food at the parks has gone from questionable to disgusting. We ate at Cafe Orleans. Our food came out in less than a minute. Under warming lights for too long. When you are paying $21 dollars for a sandwich and $8 for a side of fries in a full service restaurant, you shouldn't have to battle the food poisoning later. Disgusting. Even the iced tea tasted old. Later, before the nausea set in, we had soup in a bread bowl. Vegetarian Gumbo now tastes like a more nasty version of Campbell's Vegetable Soup. Had it for years, wasn't that nasty.

I could not make it through the last day on our passes. I only made it for an hour. The nausea and diarrhea was too much to bare and we headed back to Northern Nevada a day early. I believe if Walt Disney was alive he would be ashamed of what his dream has turned into. Greed has replaced the Magic of Disney. I am donating all my Disney collectibles and clothing to my local charities. I am that done with anything Disney. Movies, stores and most of all the theme parks. They have made their last money from me, and I do hope others follow suit. Done! Done! With Disney!

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Terrible Experience
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ANAHEIM, CA -- Way too expensive. The price of a ticket has skyrocketed and so has parking. $25. And food and drinks are $$$$$$. All this money to spend 70 percent of your day waiting in 2 hour lines because they let in too many people. Greed. The fire department has had the greedy ** shut the gates due to overcrowding but that is rare. Disneyland is no longer the happiest place on earth for everyone as Walt intended. It's only for the rich. I refuse to give Disneyland execs any more of my money. They should be ashamed of themselves. Make X amount of tickets available and reserve your day. Just like a sporting event or play.

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Disney Store Very Bad Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MAIM, FLORIDA -- Disney Store at Dadeland Mall in Miami, FL. The Disney Store is now charging their customers for their own bags if you don't buy one you have to carry your items by hand. Employees incorrectly tag items and then rip away prices in front of your face to not give you discount.

They claim that the sale includes all items with red tags, when you start buying the items the majority of them are wrongly tagged, they don't acknowledge the sales they show on the signs in their stores. The employees are very fake and are rude to customers that deny to spend more money. So if you buy things that are on sale they hate that so they start offering you things that are on sale while you are in the register.

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First Visit to Disneyland & California Adventure
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ANAHEIM, CALIFORNIA -- This was the first time me and my family had visited Disneyland and California Adventure. Our experience was horrible because we did not receive any assistance from the park workers whenever we asked questions. All the information we received that was helpful was obtained from other visitors.

I informed the person at the ticket window that it was our first visit to Disneyland and California Adventure - she gave me my tickets and told me which tickets to use for which park etc. Magic Morning came with the tickets. She told me the park was closing on that day at 7 P.M. for an EXCLUSIVE Halloween Party. She did not tell me whether we could purchase tickets for the party. When I purchased my tickets, no one told me that I would not be able to stay until 12 A.M.

The first day we went to Disneyland, we asked the park worker that was at one of the gates where was the main entrance to the park, the young lady told us, as she threw up her hands and in a condescending voice, "This is the main entrance" as if we were supposed to already know. She did not explain that individual cars could not come through that particular gate. She then directed us to an area that was under construction - the workers were actually working at the time. We asked one of the construction workers where should we go to park. He directed us to the shuttle buses, which took us back to the gate where the young lady was.

We asked another park worker about what Disneyland was about. He said, as if he was annoyed with us asking, "We're not like a 6 Flags, we don't have a lot of rides here." We walked around and noticed that the wait time for the rides were at least 1 1/2 hours long, each. We asked about what a Fast Pass was - every time we went to a Fast Pass Machine it was not working. We were given three different descriptions as to what a Fast Pass was. We had my two year-old grandson with us and he waived at Goofy, twice - Goofy just kept walking. However, not even five minutes later, Goofy was taking pictures with five other little boys, right next to us.

We went across to California Adventure. We were not told by Disneyland Staff that we needed a hand stamp to get into California Adventure. Whenever we asked questions - we got the same treatment, condescending responses from the park workers, as we did at Disneyland.

The next day, we went back to Disneyland before 7 A.M. for Magic Morning. When we asked was the Buzz Lightyear ride open, the park worker said, "I can't tell you that." He did not tell us if the ride was closed, not working, etc. We came back to the Buzz Light year ride after 8 A.M. and the park worker was still standing there. About five minutes later, we saw a line full of people and people actually getting on the ride.

We went back to California Adventure to ride a specific ride. My daughter waited outside with my two year-old grandson - she asked for a stroller switch pass from a park worker so she could go on the ride directly after we got off.

When she showed another park worker the pass to get on the ride, the park worker said, in a condescending manner and glaring at her as if she's did something wrong, "You are not supposed to have that pass, you are supposed to have this one" (holding up some other type of pass). My daughter said, "This is the pass I was given by your co-worker, I don't know which pass I am supposed to have. I just know that there is a pass I can used to get directly on the ride after my family got off the ride."

The park workers are not helpful, they have no customer services skills, the wait time for the rides are too long, all the Fast Pass machines we tried to obtain Fast Passes from were not working, and all the park workers we asked to get Fast Passes from told us they did not have any more Fast Passes available - this was at 8:30 A.M. I also found out later - after I returned home from Disneyland, etc. that Disneyland Staff could have assigned an ambassador to us to take us around the parks since this was our first visit and we were not familiar with the setup.

I had a 3-day hopper pass, but only went 1 1/2 days to Disneyland and California Adventure because of my horrible experience. I also had a pass to Universal Studios and Seaworld. We had a great time at both of those parks even though it was raining the whole time we were at Seaworld.

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Too Crowded for Girl Scouts & Memorial Day Weekend Combo AND Everyone Cuts in Line!!!
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

ANAHEIM, CALIFORNIA -- Disneyland should have the Girl Scout 2012 Bridging Ceremony and the Memorial Day Celebration Weekend separate. There were way too many people both Disneyland and California Adventure. Disneyland should have picked one weekday like a Wednesday for the Girl Scout Bridging Ceremony and closed the park for just the girls and their families. The parks just needs to close the park for national organizations like Girl Scouts, Boy Scouts, etc and everyone will conform to the Event Day.

The lines were way, way, way too long. The time estimated to wait for the ride was a joke too... 30 minutes was actually 2 hours. I felt really sorry for the handicap since a lot of areas in the park was totally inaccessible to the wheelchairs or EVS or blocked off by millions of strollers. I felt like cattle trying to get through the Star Wars contraption and after tripping over like 10 strollers in the place, I grabbed my daughter and got out. Same place I had visited when I was younger but way too crowded now.

So we ended up doing only these rides once: Haunted Mansion (1 hour wait time), Train Ride around the park (actually twice), Rushin' River, California Scream, Ariel under the Sea, Ferris Wheel, Hollywood Tower of Terror (this was a 4 hour wait time), and Pirates of the Caribbean (during the fireworks show so we waited just the 10 minutes or so). Thunder Mountain temporarily closed as we were trying to get to it and we were given no estimated time to return. "Just keeping checkin' to see if it is open" we were told.

As we are waiting in line, other people thought of nothing of cutting into lines without the FastPass. Then when my daughter had her friends finally meet up with us again, a couple behind us screeched to high heaven above that the girls were cutting in line when the girls were just reuniting. The other girls' parents were six people behind us. We let the screechers pass us as they were very ugly people that obviously needed to get on the ride. We did not want to be on the raft with the screechers.

The Park Hopper tickets should be called the Park Long Walker Tickets because you walk forever from Disneyland to CA Adventure for miles and then to get to the rides is even more walking further then wait in lines with no benches, no water fountains, etc. Mad T Party was actually great! We got cool lemonades with color changing ice cubes. Cool! But we had more fun at the Hotel we stayed at with the comfortable beds and going to the supermarket than at the Disneyland Chaosville.

Disney really need to limit how many people get into the park. Food was okay for the price if you only buy the kid's meals. To get the full Disneyland effect, do what my co-worker does and go every year and do your one day only one section at a time (3 day pass = 3 sections of the park). Also, at the end of the day find a place to sit and wait for the shuttle for another hour or two, yes in line or call for a taxi. Be prepared for this and be aware and be fun (ie: take your "vitamins")!

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To All Disney Chase Visa Card holders...
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

ANAHIEM, ARIZONA -- We had purchased the Disney Chase card from our bank solely due to the information we were given; stating that we were to be guaranteed a 5x7 photograph with Mickey Mouse. I, myself had been to all Disneyland/world parks numerous times, however this was my fiance's 1st visit ever, as well as my first visit alone. (without family)

Now until this point I have never experienced a bad incident with Disney. To my understanding the employees are supposed to go above & beyond to make your trip a "magical" one; with that being said I understand fully that certain things are just out of people's hands. However this incident could be handled simply I thought or at least with more courtesy.

When my fiance had purchased our 1 day tickets (without the hopper) we asked the woman in the booth where we were to go to receive our photo. She told us that she wasn't sure and when she looked it up we were told it was only in California adventures (no mention of its time.)

So we asked about what we were to do since we had only received Disneyland tickets. She told us to visit city hall and discuss it with them. So we then went to the Chase booth in the downtown Disney district to talk to them and they told us to yet again discuss it with city hall officials, with no mention regarding time limits.

The following day we entered the park late so we hadn't made it to city hall until the afternoon. We waited in the line to be told that we had missed our time for the photo and there was nothing they could do about it, so rather than waste what was left of our $92/day ticket racing around arguing and trying to fix a mistake due to lack of proper information we decided to finish our day at the park and discuss it the following day with whomever.

So yet another day later we went to the downtown Disney district to ask one of the store employees who to talk to about our complaint over the guaranteed photograph. She was very kind, sympathetic, and mildly angry over the lack of information and dismissive attitude toward us. She did what she could and directed us to the customer service booth right outside Disneyland (by the lost and found). Once we got there and told our story another cast member told us yet again that it wasn't something their department handled and sent us to customer relations by the California adventures lockers.

Once we got there we were met by a snarly girl in her early to mid twenties who spoke to us as if we were just looking for a free day in the park. When we asked for just an escort to get our picture and then we would leave we were told that "they don't do that" & "maybe on your next visit".

We tried to explain to her that we had driven all the way from Phoenix and this picture was our only reason for buying the card and coming in the first place. She replied with "well when you get home you can cancel the card free of charge". This obviously upset and angered my fiance so he told her that he would be telling Chase that she told him to cancel the card and she told him that she "was prepared for the repercussions".

I can't help but feel as though had we been a middle age couple or a family (two people in our 20s) we wouldn't have been talked to in the same manner or treated as though our needs weren't as important when my fiance spent quite a good bit of money to get into, eat at, stay at, get souvenirs, just like everybody else did.

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Visit to Disneyland
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

ANAHEIM, CALIFORNIA, CALIFORNIA -- We just got back from visiting relatives in CA over the Holidays. We live in NJ. The one thing that I wanted to do while on our [vacation] to CA was go to Disneyland. I have a 13 year old son who has some special needs issues and I thought it was best to get a doctor's note to see if we could avoid wait times in line which would make for a more pleasant day for him. Now, my son is very sensitive to the term Special Needs and very much aware of how he is perceived. His special needs have mostly to do with learning disabilities, sensory issues and ADHD. He is not handicapped.

When he heard that we had to wait on a "handicapped line" to get a pass to avoid lines, he freaked out. He almost started crying and wanted to leave the park. He had to have his picture taken, like a mugshot and every time we went on a ride, the employee that we handed the pass to would look at it and ask for the person whose name was on the pass, which was my son. There was absolutely no discretion which made him very self-conscious.

Disneyland should be the ultimate place to forget that you have a disability. I know the park is trying to accommodate everyone and some procedures are necessary since many people take advantage of a special situation for their own benefit. My recommendation is to limit the amount of people that enter the park, and treat people with special needs specially. Call it "Our Special Guests" and get rid of the word "handicapped" and do whatever you can not to make people with disabilities feel singled out. They have to live with this everyday of their lives.

I love Disneyland and have been going since I was a kid. I don't know if I will ever get my son to go back. But it be nice to know if he did, it would be a more positive and enjoyable experience. I hope someone with authority to change things at Disneyland reads this and gets back to me.

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Overcrowded, Overpriced, Rude Staff, and Dangerous for Handicapped People
By -

ANAHEIM, CALIFORNIA -- My family is not wealthy by any means, but we wanted to take my kids to Disneyland. We finally arranged a trip to California and Disney was the main goal. We got there at opening time and there is way too much gimmicky overpriced stores to have to walk through to get to the rides. Then when it comes time to wait in line for a ride, prepare for a standing wait of up to an hour or more. My son is severely handicapped. By noon the park was so crowded, he was getting jostled, pushed, shoved. We finally found where to get a large stroller but with the crowds it was next to impossible to push the stroller through.

The lowlight of the day was when we went on the Haunted Mansion ride. There were so many people crowded into the ride that I couldn't see or hear what was going on. At one point, people are told to hop onto some moving cars to continue on to the end of the ride. There were 4 of us in the group.

My mother and other son managed to get on a car. My son and I were being left behind and it was EXTREMELY hazardous for my son with a paralyzed leg to "hop" onto a moving car that is in water. As I saw my mother and other child disappearing, I THREW my handicapped child into an already occupied car and jumped into it AS IT MOVED. Then I angrily told the female attendant "THIS BOY IS DISABLED" at which time she shrugged and said "WELL, YOU DIDN'T TELL ME". There is no way I could have told her anything because of the crowd and noise level in the room. I sat there through the rest of the ride and cried, my arms shaking.

Totally ruined my trip to be mistreated and have my son at risk. Many rides at Disneyland are old and outdated, with tiny music and dirty cars. The crowd level is dangerous and ridiculous. The prices are way too high. But mostly, I give this park a THUMBS DOWN for special needs people.

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NOT the happiest place on earth... overall BAD experience
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CALIFORNIA -- Arrived at Disneyland October 24, 2012 with friend to celebrate our birthdays. Parked the car and headed for the buses when it all started going downhill. The parking attendants asked if we would like to purchase our tickets at their kiosk in the parking lot but had to use a credit card. I agreed and purchased to one day passes for $87/ea. When my card was charged the attendant says "Oops I charged you for a 2 day pass for a total of $362.00 and there's nothing I can do to change it. Here you'll have to go ticket booth inside the park." At that point no one at the friendly kiosk booth no longer wanted to make eye contact or talk to us... Just wanted us to go away.

Next we find the ticket booth, explain what happened and the attendant says "Ohhh, well okay, yeah I'll credit your card." I asked if it would credit immediately and she responded, "Yes, of course." Well two days later and I've still been charged $362.00, no credit. When I called Disneyland and finally reached a live person after 10 phone calls, they informed me I would have to take it up with my credit card company... They actually said it was my problem now. THEY WERE ONES WHO MADE THE MISTAKE AND NOW IT'S MY PROBLEM.

Also, when we arrived we intended to stay late to see the lights of Disneyland and they informed us the park was closing at 6:00 P.M. for a party but we would still be charged full rate and sorry. We had called and checked online prior to heading there and everything said it was open 9 to 10 p.m., when we told them, they said "Sorry, we're closing at 6:00". It's been a while since I've been there. The staff all appear tired and bored with their experience and I'm out $362.00 for a mistake on THEIR PART THAT WANT NO PART OF CORRECTING. FURIOUS TO SAY THE LEAST!

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Stolen property
By -

Upon check in on August 14th, 2011, we had breakfast reservations at 1900 Park Fare Port Orleans Riverside, said they would hold my luggage until we were finished in the parks. We had come from another hotel, not an airline. I distinctly remember everything I packed. When we returned to our room, our luggage was brought to us by the bell hop, from the bell hop storage. There were 3 2-liter bags of soda, 2 boxes of juices, multiple snacks initially noted missing. I started to unpack, and much to my surprise, was every single piece of jewelry that I brought down missing. The jewelry was at the very least worth $1800.

I called the next morning, and they said they would check into it. Received a call that night, that they did not find it. Wednesday, spoke to **, manager of bell hop services, who stated she would look into it. Thursday the 18th. Security was sent to my room. I filed a report. When I returned home I filed a report with the Orange County police. I was told to also file a claim to Walt Disney World. I did. I faxed over the complaint 3 times, with the Walt Disney report number, and the Orange County police report number. I emailed Walt Disney and they said they would pass the information along.

Now home almost a month, and I haven't heard one word from Walt Disney regarding this matter. This trip took us a long time to save up for, and it was for 10 days, and after day one, the rest of the 9 days were wrecked from this incident. I thought Disney was supposed to be a trusted place, however, I see that it is not. I requested that they review tapes in the bell hop room where luggage is stored, I was told they do not have them, are you kidding me, our personal belongings are there, and they are not being watched.

It saddens me, that what my family looked forward to for two years was wrecked by someone actually opening up my luggage, rummaging through it, and taking what was not theirs. And NO action was taken by Walt Disney. Nothing was done by Walt Disney World to even soften the blow of this. We were totally disregarded. I feel horrible for my children that what they looked forward to thinking this was the happiest place on earth, and now went back and told all their friends how my jewelry and other items were stolen from us. And as I told their parents, I don't know if I would recommend going, Walt Disney World disappointed us.

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Disneyland - California Rating:
Star Half star Empty star Empty star Empty star
1.5 out of 5, based on 17 ratings and
52 reviews & complaints.
Contact Information:
Disneyland - California
P.O. Box 3232 - 1313 S. Harbor Blvd.
Anaheim, CA 92803-3232
741-781-4565 (ph)
www.disneyland.disney.go.com
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