Earthlink Consumer Reviews - Page 5

DALLAS, TEXAS -- I was a DSL customer for over 10 years, being an original DSL beta user for Earthlink, paying the asked price every month. In April, I was told they would be changing my service from whoever my local provider was over to Covad. I lost connectivity for almost a month, then the new service came up at 1/2 the speed. Over the next 5 weeks I had nightly conversations with the customer service line, spending over 22 hours on the phone trying to get the speed issue resolved without success. I finally had to just cancel the service and attempt a refund.

After 2 charges where I was treated as a new customer that cancelled early, I received most of the money due me. The day after I cancelled, a Covad sales rep called trying to sell me the same service Earthlink couldn't deliver at 4x the price.

The complete lack of customer service reinforced all of the horror stories I had heard about overseas outsourcing of call centers. No one engaged in solving my problem, nor did they want to, to the extent I was told specific action items would be taken, then the following night I would call and check on the status to find out the previous night's call wasn't even logged, even when I provided the reference number given to me. Overall I was a customer of Earthlink over 15 years from my initial dial-up days. I feel pity for those that are current or prospective customers of this poorly run operation when they require the inevitable customer service.

BERKELEY, CALIFORNIA -- I pay for 6mps DSL internet connection from Earthlink. I often get service at 1.5 download, and 0.3 upload. I have tried to use Earthlink chat tech support for this problem. The techs give irrelevant advice about changing browser settings, when I don't even use a browser for email. Then they simply stop responding. Today I waited for a response for half an hour on two different occasions, and finally gave up both times.

FLORIDA -- EARTHLINK continues to bill my credit card after 3 months of me telling them to cancel the account. It is outsourced and the people they have are rude and unresponsive.

NEW YORK, NEW YORK -- I recently found a charge from Eartlink for $9.95 on my Time Warner 3 in 1 pack bill. I never asked for it and they would only tell me what it was not offer any proof that I had signed up for it. (My contract is in writing.) Eventually Time Warner removed and credited me back 8 months but it seemed to me that Earthlink is the slimy one here.

Earthlink is without a doubt the worst consumer experience I have ever endured.

LOS ANGELES, CALIFORNIA -- I always make my payments on time to Earthlink. Can you believe they call me 40 times a month anyway to collect an additional payment ahead that's not even past due. They claim they always collect the future payment at the end of the month to pay for the following month due on the 15th. That's crazy. It's like paying your mortgage payment twice in one month.

They must be hurting financially trying to show more revenue. If you have an Earthlink account don't use your credit card. They will steal one payment ahead from your credit card.

PHILADELPHIA, PENNSYLVANIA -- I have had EarthLink for several years. Last December I took advantage of a phone service/DSL upgrade offer. For three weeks it was great, then things fell apart. Some things were corrected, but the fact that I still cannot stay connected longer than 3-5 minutes is very, very frustrating. I have contacted customer and technical support many, many times with no results. The last time they sent me 127 emails, each one containing one "how to" guide that had nothing to do with my problem.

EarthLink has the worst products and customer service on planet Earth, and it's paying off. Check out their stock: **. Would you do business with a company you thought was going bankrupt? I know I wouldn't.

DALLAS, TEXAS -- I signed up to switch to Earthlink from AT&T because of their offer for cheap service. They charged me for a cheap modem. Then they disconnected my AT&T service but didn't connect theirs. I was without telephone or DSL service for a week. Impossible to ever reach them by phone. Website just made me go in circles. When I tried to renew with AT&T they said Earthlink would not return my phone number. I had to change my phone number to get back online.

NEW YORK, NEW YORK -- They refused to timely credit a massive overbilling when confronted.