Enterprise Rent-A-Car Consumer Reviews - Page 3

TAMPA, FLORIDA -- Held hostage in hot sun while explained what disaster could happen to me and my financial well being if I didn't take the coverage. Even after I said I declined coverage several time he just kept insisting. Most of it was bull. He even told me he was personally liable if he hadn't explained everything. He treated me like I was senile and couldn't understand that failure to take the insurance would ruin my life. I had to ask for a manager to just complete the rental transaction. I'm convinced since he knew my age he thought he could take advantage of me. This is terrible practice that tries to scare people. It took twenty minutes in the sun before I could rent the car.

CORNELIUS, NORTH CAROLINA -- Our family was on the way to a wedding on the coast in North Carolina. The nearest big airport was Raleigh. We boarded, took off and shortly thereafter had mechanical problems and had to turn around. Then we had to burn off fuel for an hour. We landed and waited for the mechanics to do their work. Then we were told we might get another plane. Neither happened. At the end of the day the flight was cancelled.

We had to rebook to another city which extended our drive time to 4 hours. Next day we arrived for our flight and we're told the pilot was in Fargo and once he boarded a plane he could be here in 1 1/2-2 hours. After landing we took a cab to the offsite car rental, only to be told they had tried to contact us because all of Charlotte was out of rental cars on that day, due to a multitude of conditions. We were high, dry and stranded.

We told the agent our story and he said, "Let me see what I can do." He called around and he talked with the Cornelius Enterprise site who still had a truck. On the way there my son said it's going to cost a lot. I was worried but what choice did we have. We got there and the manager said, "I'm going to turn this trip around for you. You are going to experience southern hospitality." And he did just that. He rented us a great truck, at a great price and did put smiles in our hearts.

COCOA, FLORIDA -- They give outstanding service. In January an agent named Amber locate a couple of hats I inadvertently left behind in the rental car I returned. A number of days transpired, she found them, and called me to tell me she found them and I could come by to pick them up. Meanwhile I had not realized I had left them behind until she left a message on my phone.

I was so happy she took the time to locate the rightful owner because one hat had sentimental value to me, given to me by a very close friend before he passed away. Both hats meant a lot to me and I was grateful to have them found and returned. Thank you so much Amber and Enterprise Rent-A-Car for your kindness and diligence to return these items to me. You inadvertently gave me another Christmas present I really wasn't expecting but was so grateful to receive.

ALBANY, NEW YORK -- While my husband's car was being repaired after an accident, my insurance covered a car rental direct bill with Enterprise. The car repair took twice as long as expected. My insurance with Travelers only covered 30 days - my body shop was to pick up the cost where Travelers ended. At start of rental I had a new 2016 Jeep Renegade rental - they asked me to come in and sign new paperwork to continue rental where they switched out with a much older Jeep Patriot (it stunk LITERALLY). I was disgusted with Enterprise for how they treated me after the direct bill ended. I will never use them again and I wish Travelers would use a different car rental company in the future.

CULLMAN, ALABAMA -- I rented a car from them, because I did not have a credit card I had to have a deposit. I put down 200.00 dollars and was supposed to get this back when I brought the car back. On the receipt they gave me it said "24 hour billing cycle." I was not shown this when renting car so I waited. No deposit back on my card. I call Enterprise customer service and lady I talked to said "yeah they don't tell you they hold your deposit for 5 to 7 days when you rent the car."

The car was perfect when I returned it. I purchased all the insurance. I felt like because I did not have a credit card I got the runaround. We work all year to take our kids on a vacation. We had a budget and I was expecting to get this money back right away, since Enterprise took their money from my account right away. I think Enterprise should wait 5 to 7 days for your money from your customers. This is shameful. It ruined a great vacation. I cried for days. After this you need to get a better billing system. If this is the problem it is not fair for you to keep people's money... Your company took theirs right away. Not fair... Will never rent from you again... Heartbroken.

EDGEWOOD, MARYLAND -- Enterprise has wrongly accused us of damaging our rental car up for thousands of dollars. They refuse to return phone calls and are reluctant to give out information when questions. One representative referred to my questions as "irrelevant" and told me to call my insurance company. I believe that Enterprise is running an illegal and unfair scam to hurt consumers. I have done the research and there are thousands of similar complaints against this company.

Do not use them. If you do, record all of your dealings with them. Never let a company representative transfer your car (the company won't record names of transfers - it's irrelevant). Do not allow this greedy corporation take advantage of you.

VENICE -- We rented a car in Venice Italy from Enterprise Car Rental, only to find out they were the same company as Locauto at this location. There were only three people in line at the time we arrived and it still took them over an hour to get through those three to get us our car, though we had already reserved and prepaid for the car online. We had to return the car prior to the rental service opening as our plane left at 0700. Once we returned the car, full of gas as we ALWAYS do when we rent in Italy, we received a charge on our credit card for 18 liters of gas.

When we contacted Enterprise and let them know that we had returned the car full, they refused to show us any documentation to the contrary and continued to charge our card. This is just a scam on their part to get more money. They offer lower prices and then charge exorbitant fees at the end to squeeze more out of you. We have always taken photos of our cars when we drop them off to prove that there is no damage to the vehicle, now we know to take a photo of the fuel gauge as well.

BROOKLYN, NEW YORK -- I made a reservation online to rent a car for about 2 days. I proceed to give the representative at the desk my driver's ID (which was temporary) and my credit card. She then told me they could not accept it because it was not a valid driver's license. I couldn't understand their reasoning behind it. I had a state ID with a picture on it and my temporary license.

The manager proceeds to come out and say to me my little "receipt" isn't valid. So my LEGAL temporary licenses, given to me by the state of NY, wasn't VALID enough to rent a car. I called Customer Service and they were not even any better. SIMPLICITY is very common with them. Don't waste your time with this location at 1212 Coney Island Ave., Brooklyn, NY 11230.

SOUTH CHARLESTON, WEST VIRGINIA -- My car was recalled. The dealer arranged an appointment for me to pick up the rental at Enterprise. When I arrived the car was being washed so l waited. I made the bad mistake of not checking for damages, after being told about a scrape that was documented. I drove away. About two days later while washing the car, I found two cracks on the front bumper. When I returned the car was told those cracks were not documented. Had to file a claim and pay deductible for damage I am not responsible for because I did not look for damage. Guess you could call it a learning experience but sometimes I get tired of learning.

INDIANAPOLIS, INDIANA -- I rented a car from Enterprise at 9860 North Michigan Road in Carmel, Indiana (just outside Indianapolis). The sales associate told me all the damage on the car was acceptable and not an issue and did not write up a pre-existing damage form. Upon returning the car with no further damage a different associate claimed it had previously unrecorded damage (his word against mine).

I called my insurance company and they told me they had other clients complaining about the same issue, with the same location. Enterprise is not giving in, despite my numerous attempts to explain the situation. It is the worst experience I have ever had renting a car. I doubt I will ever rent from Enterprise again.