COLLEGE STATION, TEXAS -- I am a long time customer of 1st Convenience. I received a call Saturday afternoon from the corporate bank customer service inquiring about 5 account transfers I made to my son's account. These were small transfers and amounted to less than $400. I explained they were 4 loans and 1 repayment from my son. Simple, right?
Next thing I know the girl on the phone is accusing me of "bank fraud", freezing my account and freezing my son's account! Then she tells me my son (who was working at the time) and I had to physically go to a local branch to restore our accounts. My son had to leave work, and I had to upend my Saturday to rush to the local branch before they closed. The people at the branch said "they" do this all the time and managed to restore our accounts after 15 minutes of phone calls. Why in the heck would you screw with your customers like this? Anyway, I pulled all my money out and will be closing the accounts ... after being a customer for over 12 years. I have never had a bank this inept!
KILLEEN, TEXAS -- On Monday November 19th 2012 I deposited a check into my account at First Convenience Bank, a division of First National Bank Texas. I called First Convenience Bank and spoke with a customer service supervisor by the name of Else who told me that the funds were placed are hold by the loss prevention department for reasons she was not allowed to share with me, the account holder. I was also told to call Else back before 4 pm on that day (Nov. 23rd 2012) to check for any new information. I called First Convenience Bank at 3:40 pm on that same day, Friday (Nov. 23rd 2012).
I was told Else was unavailable and was transferred to another customer service supervisor whose name I do not have recorded. I was told that the issue with the check was due to the loss prevention department not being able to contact the issuing company for verification. I asked why the loss prevention office could make a telephone call to company and ask them for whatever information was needed for the verification of the account and was told that she (the customer service supervisor) was unable to answer that question as the everyone was gone for the weekend.
I called First Convenience Bank at 8:30 am on Monday (Nov. 26, 2012) and spoke with a customer service supervisor by the name of Misty. I ask Misty to contact the loss prevention department and to ask that they contact the company who check for verification of the account, after be placed on hold Misty returned and then stated that they had spoken with "someone" at the issuing company and was told that person could not verify the account on which the check was drawn and that First Convenience Bank would continue to refuse access to these funds.
I contacted the manager of the Accounts Payable department at the company who issued the check and was told that no one from First Convenience Bank had contacted his department. The Accounts Payable manager also verified that the funds for the check where release from the companies account on Friday (Nov. 23rd 2012). It has now been ten business days I have still have no access to these funds and no attempt has been made to contact me by First Convenience Bank.
TEXAS -- This is not your bank for business. I have had with them for years. Recently they gave me NSF fees for 3 transaction. The purchases were in fact made 19 days prior. I knew I was going to get them, they took 19 days to post my payment. 19 days, that was unbelievable. 19 days they wait to start hitting me with NSF fees for purchases made with plenty of money to cover purchase.
They are trying to blame vendor that they made those. No company that takes credit cards are going to wait 19 days to get their money. We are in business to collect and profit. This bank is too busy to post transaction to make more money off of use. They say it's not their problem. First Convenience Bank of Texas. You are the worst ever to use for personal or business. Do not use, they will screw you over. I have paid off my account and will close and move to Wells Fargo or Frost.
KILLEEN, TEXAS -- After years and no issues with depositing checks, they decide to hold a check from a retirement company for 10 days - I got no notice it was being held, actually received an email that it had been approved. It shows it's in my account balance, yet they're charging fees for the items I had already set to process. I was told I'd have to fax in a letter from the company that they sent me the check - what? Obviously they sent me the check! They won't call the number on the check for the verification.
BRYAN, TEXAS -- I would like to file a complaint on the First Convenience Bank. I have taken all the necessary steps to get my funds put back into my account. They are not cooperating with me and I don't appreciate their lacking and non caring efforts. All I want them to do is not to withhold my funds because I really need my money. This has been going on for about six months and I'm really tired of them stalling. I really would like someone to assist me in this matter because I'm not getting anywhere trying to handle it own my own. Please help me to solve this matter.