SALT LAKE CITY, ARKANSAS -- I planned to visit my boyfriend in Salt Lake City a month ahead of time and bought my ticket from Frontier Airlines, if I had known at the time all the trouble I would have to go through I would have went with another airline. The first problem I had was on the way out to Salt Lake City, it was a delay of 3 hours in the Denver airport. This was an inconvenience, however not the end of the world.
The night before my flight back to Little Rock I received an email that said my flight was cancelled and it only gave me two options, to either get a refund on the unused part of my ticket plus travel miles with Frontier (obviously I don't want to fly with Frontier ever again) or to get a refund of up to $400 if I bought a ticket with another airline plus more travel miles with Frontier.
The original round-trip ticket was only $375 and I would have only gotten half of that back. So in more simple terms I was being screwed out of money since their company policy is not to pay you back in full the cost of the new ticket. The night before my flight there is no way I could have found a ticket with another airline cheaper than $400. I ended up paying $600 for my one-way ticket back home since it was so last minute. I would think with any respectable airline there would have been another option (or a full refund for the new ticket in previous options would have sufficed), to offer another flight free of charge.
Frontier Airlines clearly doesn't strive to serve customers to the customer's satisfaction. They left me stranded in a city hours from my home without even the option of giving me a full refund on the new ticket I had to buy because they cancelled my flight the night before. The money Frontier Airlines cost me was hard-earned money supposed to go towards my college tuition or books. It is very disappointing that Frontier doesn't take care of its customers and works with them.
KELLER, TEXAS -- After going round and round with Frontier Communications about my monthly bill (they would promise an amount and then always charge me more than they quoted) I contacted the office of the president. Cary ** called me and we went over the details. He said that he would be issuing a refund (backed up by an email) for 182.30 that would cover a balance of 150.00. I never expected to see the 30 refund but was hopeful for a resolve. He told me this would take three months- Why I do not know- just Frontier being ridiculous.
He applied credit leaving me with an 86.00 balance. I repeatedly have tried to contact him. He answered me once saying be patient the rest of the credits would apply. Here we are in October and the balance has now been turned over to collections. Lying to the customer starts with the President on down. Do Not use Frontier Communications- you can't get the hours back from your life that you will have to spend on the phone to them, leaving reviews, fighting with collection agencies.
FORT WAYNE, INDIANA -- I needed to get internet and thought Frontier would be the best choice. I called in and said, "Hey I want this $40 dollar internet, just the internet, nothing else." Almost every single sentence out of the guy's mouth was a promotion which actually gave me $5 off. We finally got to the part where he needed my social security number, done. He said that somebody would be out in the next couple of days to get my internet set up.
Well when the day came and no one showed up, I called customer service and they had no record of me signing up for anything. I was livid, I get that mistakes happen, but when I give out my social security number I expect it to be done correctly. Now I'm back up to $40 again, days later without internet.
Fast forward I get my internet, after a month it slows down where I could only use my phone or my laptop if I wanted to the internet. I say fine, whatever, I'm done talking to them. I decide to check my credit score and lo and behold Frontier did two hard credit checks. I moved again and decided that Frontier is not worth switching or signing up for again. Train your employees better so that they know what they're saying and won't screw with the customer!
CDA, IDAHO -- Frontier is full of a bunch of crooks. I have been slapped with 3 ridiculous charges that I have not agreed on and I have had to call 3 times to get rid of them and they just give me the same **. I just found out that they locked me into a term when I specifically said that I did not want any sort of term. Especially considering the internet is terrible and only works in one room. Absolutely do not go with Frontier ever!!! I have had lots of good internet, Frontier is not one of them. They will throw random stuff on your account and claim you "agreed" to it.
ST. PETERSBURG, FLORIDA -- This company not only overcharged my 84 year old mother over a year (they admitted it and credited her), but they continue to provide the worst customer service after many problems. We still have many. She believes they are punishing her. I'm beginning believing this too. We've had nothing but problems since. I think they are crooks as all cable companies are. It's time to cut the cord. They can no longer control what we watch. We have too many other options. Say goodbye Frontier and all you other cable companies.
LA PUENTE, CALIFORNIA -- Your service really sucks... I wasted a whole day waiting for repairs on my internet. I got no call to say they couldn't come. Now I have to wait till Monday 6/18/2018 for them to supposedly come between 9 am and 4 pm. Just like I waited today. I'm losing out on 4 days of internet... my business requires me to check my email every day... so am I going to be reimbursed for these 4 days of NO INTERNET SERVICE? IF I'M NOT YOU WILL BE HEARING FROM ME AND IT WON'T BE NICE.
DENVER, COLORADO -- I'm not a seasoned flyer. This was my first flight since 1982. On a last-minute whim I decided to fly from Denver to Las Vegas because I kept seeing ads for low fares. I went online and checked several airlines and decided on Frontier. They weren't the cheapest but they had a flight scheduled for the time it would take to get to the airport, etc. I was taken aback when I saw additional fees for choosing my own seat, checked bag, etc. I almost decided not to go. The costs added nearly 50% to the price of the ticket.
I got to the airport and saw the check-in kiosks and printed my boarding pass. I checked my bag in (six reps helping passengers) so that went quickly. I went through TSA without a hitch and got to the gate at the time they were scheduled to board. However, the plane had just come from an international flight so it went through an additional security screen. Essentially we boarded about 30 minutes late.
The plane wasn't full. There were several rows that were empty. The seats on the Airbus are quite roomy (I'm a big man) and comfortable. I guess the pilot kicked in the afterburners because even though we left the gate more than 30 minutes late we arrived at Las Vegas right on time. It was a nice, smooth ride. The flight attendants were above reproach, and I was treated like a frequent customer rather than a spur-of-the-moment passenger.
OVERGAARD, ARIZONA -- I have been without internet for nearly 4 weeks after a new neighbor moved in and our line was severed to accommodate him! Asked for our line to be reattached. Frontier unable to do that because the office is so messed on which line goes to which customer, they're not sure who is who. This came right from the tech's mouth!
Customer service is a joke!!! We've been scheduled for countless tech visits, to no avail. They have rerun the cable lines, no avail. Letters to the CEO and countless representative calls, no avail. Our call to the 800# last week resulted in nothing! Two days in a row, the 800# representative couldn't even locate the tech that was "en route" to the house! They can't even keep track of their workers??? WORST company EVER!!! Since we don't have cable TV by choice, we use Roku. Consequently, we have no internet OR TV service. We are using someone else's Verizon set up in order to post this. STAY AWAY FROM FRONTIER AT ALL COST!!!
PLANO, TEXAS -- So Verizon Comm. sold the FiOS portion to Frontier and we had a storm last night that drop power for about a sec or two. Well the internet and TV was not working this morning so I reset the router and set top boxes and still nothing. I had to go to work so I called them when I got to work so that I could get a service ticket going.
After a long conversation with the service dept. I asked them to send out a serviceman. The tech told me that the earliest date would be May 3rd... "What?" I said. "That's 6 days from now. That was unacceptable!" She said "sorry," that's the best she could do... 6 DAYS WITH NO INTERNET AND TV. FRONTIER SUCKS **!
SEATTLE, WASHINGTON -- I will never fly with them again... My flight was supposed to leave from Sea-Tac at 6:15 am on a Saturday morning, boy was I in for a long day. First we sat on the plane at the gate for an hour. We were then told to de-plane due to a mechanical problem and that We would be back on board in no time at all. 45 minutes after exiting the plane we were then told we would have a 3 hour delay. That's when I hopped in line knowing that if I didn't do something soon that I would never make it to my final destination of NYC. The 3 hour marker was of when we were supposed to take off vastly approaching and it was obvious we weren't going anywhere anytime soon.
Sure enough I was right, we were then told that our flight would be delayed 8 hours... Yes, I meant to type 8 hours. At this point I wasn't sure what to think. I had been in line for almost 4 hours along with roughly 80+ people watching one person being helped every 30-45 minutes. Did I mention that they only had one person at the desk assisting us. At this point I was making phone call number 2 to Frontier's customer service, my first attempt the representative told me next to nothing and that she couldn't really do anything for me because technically the status of my flight was in route but that clearly wasn't the case. This second call felt a little more promising...
While the representative said that I would probably arrive 4-5 hours later than expected I was assured that I would make it to NYC that day or into the wee hours of Sunday. While waiting in line I called an additional 2 times to which I was given the same "We'll get you there today, just later than expected." 5:45 rolls around and I finally make it to the ticket counter right as I get up there they announce that the flight will finally be departing. They ask everyone to come to the ticket counter to confirm they have the correct boarding pass and then we'd be on our way.
The employee looks at my ticket and says that indeed your flight will be departing but I cannot get on the plane, I won't be making it to NYC until the following evening. I was furious at this point but I know that the woman at the ticket counter couldn't do much and had already been yelled at by 85% of the people that she had been helping. I calmly asked her what they could do for me and that I needed to be on a plane first thing in the morning.
She made it happen and they offered me a $200 voucher for another flight and I left the following morning and finally made it to NYC. I followed up with customer service and they essentially told me to take a hike and that this kind of stuff happens. In order to try to please me they offered to add an additional $50 to my $200 voucher but I highly doubt that will be used because I will never fly with them again.
The entire time I was on the phone with the representative she tried to get into a lengthy conversation about company policy and the things they "comped" for me in order for me to get to and from point A and B. I wasn't buying it and to be honest, at this point, I had zero hopes of them making things right. Regardless of the cost of future flights, I will never fly Frontier ever again. This whole mess was handled so poorly, no wonder they were rated the 3rd worst airline in 2011.