Furniture Row Consumer Reviews - Page 2

CONCORD, NORTH CAROLINA -- The salesperson, cannot remember his name, but he is from Russia! He will lie to you to buy a fake warranty! Don't do it. You will get screwed! Furniture Row does not stand behind their own warranty. They pushed it off on a 3rd party warranty company which is fake! My 3rd set of furniture and could not get it warrant even after I paid for it! The manager that said she would take care of it disappeared and nothing resolved! Bad place to do business. Go somewhere else!!!

COLORADO SPRINGS, COLORADO -- I purchased two flex steel recliners. Over $900.00 each. Was told by salesman to purchase warranty would cover everything, so as an precaution we did. The recliners grind and squeak terribly after only two years of use. I'm not heavy. 185 pounds. My wife 135. They are just poorly made. Warranty department said they don't warranty against grinding and squeaking noises. What a rip off. Stay away from Furniture Row. Get La-Z Boy furniture. They stand by their furniture. Very disappointed!

WATERLOO, IOWA -- We bought a sectional couch in July 2017 in the clearance section. Motors didn't work for the recliners but salesman said they could be ordered with no problem. It's December 2018 and nothing but excuses and still no motors. NEVER BUY FROM THIS STORE. They don't care about customers after the sale. I would rate 0 if I could.

DENVER, COLORADO -- In the summer of 2008, just before my ex slapped me with divorce papers, she went out and orderd about $5000 worth of new furniture. I was still there when it was delivered, but had no idea that she'd "purchased" this with a fraudulently-established credit account at the headquarters Furniture Row stores in Denver, CO.

I moved out a few months later, and it was not until another year had passed that I started getting the bill for this furniture (it was some sort of no-financing charges for 18 months deal). I contacted the store and also their corporate offices and asked them to show my signature on something establishing this account. They couldn't, even though they admitted "someone" had done so by physically coming to their main store. That someone was not me. Still, they are insisting that I am "responsible" for this debt as it was established when my former wife and I were still married.

I have been fighting this ever since and will, apparently, be forced to file a lawsuit against them and their finance company, HSBC, to stop them from slandering my credit as they are currently doing and to stop attempting to collect this debt from me. Their showroom staff need to make sales apparently overrode their security concerns; they appear to have allowed my now-ex to sign for me or to have permitted her boyfriend to impersonate me and do so. This laxity is not my fault and I should not be harmed by it. But I guess they'd like to drag this out into a courtroom, something I am now eager to do.

KENNEWICK, WASHINGTON -- December 1, 2010 we went to Furniture Row to purchase a couch and love seat for our new home. We purchased a large house so we planned to host Christmas parties and upcoming birthday parties in December. We specifically told the sales representative that we absolutely had to have our furniture by the 21st of December. We told him we had a few parties planned and it was important for us to have a place for my mother in law to rest on, as she is in a wheel chair and we had no other furniture. "No problem! I guarantee you will have it by the 21st at the latest!"

We are happy, pay cash for the set and feel relieved that we will have seating for the 25 guests on Christmas, 18 guests the day after Christmas, and 20 guests for our granddaughters birthday. Long story short, we were on our way to pick up the set and they sold our couch to someone else. We have been told over and over that it will be two weeks, we wrote a letter to customer service prior to making a public complaint and as of nearly a week and a half we have heard nothing.

Here it is February 19, 2011, over two months after we PAID CASH for our furniture and we have a love seat and no couch. I'm not the type to file a lawsuit; however, I am seriously tempted so I can get my money back and let them keep the furniture. My daughter is going out today to buy furniture and she will not be going to Furniture Row.

We purchased a couch, love seat, recliner and chaise lounge from Sofa Mart at Furniture Row. They were wonderful. The salesman introduced himself and then left us alone to browse. When we were ready - we found him and he processed our order immediately - but we didn't feel like we were being stalked the whole time.

We ordered the furniture and 2 weeks later - it was delivered. MUCH BETTER THAN OUR EXPERIENCES WITH ASHLEY FURNITURE!!! Furniture was great, service was great, delivery time was excellent. We will NEVER shop at Ashley Furniture again, but look forward to using Furniture Row for our future needs.

GRAND RAPIDS, MICHIGAN -- We bought this sectional in November and were promised delivery by Christmas. I picked up 5 of the 6 sections a few weeks after purchasing and they stated that we'd have the final section within 2 weeks. I hadn't heard from anyone (almost Christmas) so I called. The section won't be in until mid-February! If I had known this, I NEVER would've bought the sectional. The sales representative didn't offer me any type of reconciliation so in return, I'll never do business with Furniture Row again. I WOULD NOT RECOMMEND PURCHASING ANY FURNITURE UNLESS YOU WALK OUT WITH IT UPON PURCHASE! VERY FRUSTRATING!

LUBBOCK, TEXAS -- I bought a sofa, love seat, and 2 chairs on sale. I could see that they had a few dings in the wood, I assumed from shipping. After I got it delivered and signed for it, I discovered that it wasn't NEW. I found chips, Cheetos, makeup, trash, etc. down in the side of the sofa and love seat. I called to complain, saying "You sold me USED furniture!!" The manager said "What do you mean?"

I told her what I had found inside the furniture and she said "Oh, ** didn't tell you it was on sale, because it was exchanged?" Of course he hadn't and since I had signed "AS IS" I was cheated out of new furniture. Did you know a NEW furniture store can sell you used furniture without telling you? I sure didn't!!

MADISON, ALABAMA -- Purchased a full living room set in 2010 and asked for extended warranty. We were told by the sales representative that the extended warranty would replace the couch for any reason within 5 years. The set arrived with sharp metal sticking out of both couches. In less than a year, the cushions began to fall apart. It's only been four years and all of the cushions have come apart. I called to get my cushions replaced and was told a different story. The original sales clerk either didn't ring up the order correctly or it was changed. Now, it only covers 5 years of stains only. Basically, I ended up with a cheap set of couches. Save your money and don't shop here.

Worst company to deal with. A couple of years ago I decided to open an account with Furniture Row. I received a $5500 credit line and spent $3500 that day on a complete living room set. As of today, $750 left to pay off my debt. When making a payment, I noticed they decreased my credit limit to $805. Now it looks like I max my credit card out, knowing what that does to your credit score!!! Never late plus a good score equal their poor business division move. I would stay away from this company if you care anything about your score.