Hardee's Consumer Reviews - Page 2

MOORESVILLE, NORTH CAROLINA -- Was out of town for the day in Mooresville NC restaurant for 2 Mushroom burgers, and an order of chili fries. Normally good yet overpriced, but pay it because we like them. Today was different. Hard hamburger buns lukewarm burgers, chili cheese fries- chili tasted old, and had only a few shreds of hard cheese not melted at all! Unacceptable. Took food back up, talked to manager, she was rude accusing ME of just wanting free food, said that Hardees will lose money if she refunds money, and made excuses for the cook in back that he's still not trained.

She was poor in customer service, worse than any I've ever encountered, and I'm 56 yrs. old. Most places inconveniencing customers should apologize for wasted time for their mistakes and make things right. She argued, and made condescending comments in a rather loud tone, acted mad at me for wasting HER precious time! Bad experience. Will never eat there again. She needs fired!

WHITEVILLE, NORTH CAROLINA -- I on occasion stop at this Hardee's on my way to work in Charlotte. Honestly to use the restroom. And as with any business I chose to stop at for this purpose be it restaurant or gas station I always try to make a purchase because I feel I should.

This is always early around 7AM so I ordered two sausage egg and cheese biscuits. OMG I bit into one of them after returning to my vehicle and hitting the road. I almost threw up with the amount of SALT that was in that bite. And the sausage was way overcooked and very hard and rubbery. Instead of returning the product which would have meant a u-turn and back a mile I just threw it back in the bag and stopped at the new Bojangles for some GOOD FOOD and a cup of water to rinse out the remainder of that SALT LICK.

LUMBERTON, NORTH CAROLINA -- I used to love to go to the Hardee's in Lillington for cheese burgers and milkshakes. That's why my darling and I chose to stop at Hardee's for a quick dinner when we was in Lumberton for business. I was highly disappointed with the dinner we was served. We both ordered the big chicken combo. Both of our meals was completely disgusting.

The chicken on our sandwiches was flat, dry, very hard, cardboard stiff, and fried to a crisp. I pulled a piece of chicken off my sandwich and tried to eat it. It tasted like it was breaded in salt, and it was so crispy it cut the top of my mouth. The buns was grilled until very dark, almost black. I received only two scraps of lettuce that was about 2x2 inches big, only 1 1/2 slice of tomato about the size of a quarter, and thin clear drop of mayo about the size of a nickel.

The fries was no better. They was very cold and very very soggy. They tastes like old grease. One of the workers did came out and offer to remake our dinner. But seriously what's the point? If you felt that you served me an adequate dinner the first time, would I not received the exact same thing the next time? This was a complete waste of 18$. My darling and I are done with Hardee's.

SEDALIA, MISSOURI -- With all the complaints I read here about Hardee's, I'm surprised my experience has been so good. My brother and I eat there frequently and we think their food is very good. I'll put their fries up against anybody's in town -- in fact I think the best -- always hot, fresh and delicious. Once, my brother got a burger he didn't think was done all the way through, but that was only once. NO ONE -- REPEAT -- NO ONE can be 10 stars perfect all the time. We can't figure why they aren't busier than they are.

The only complaint I've had about this particular restaurant, is the lighting -- it seems so damned bright (at night). I almost need to put on sunglasses -- the ceiling is ablaze with fluorescent lights. These people that ** and complain about the SLIGHTEST little thing wrong need to wait on the nasty, rude, hot-tempered, general public for a while and see what it's like -- they'd be in for a rude awakening.

CORDOVA, TENNESSEE -- A brand new Hardee's was built on Whitten Road and I stopped by for my first and now last taste of what Hardee's has to offer. The price for a Classic Burger combo was $5.45, reasonable, although all other prices were outrageous $8 for burger/fry/drink? I want to be seated and served for that price. But, it's the actual burger that I am complaining about.

By the time I got back to my office 1 mile away, the burger and fries were stone cold, so they probably were when I purchased them. I cut the burger in half to make it easier to eat. The entire bun fell apart because it was soaked in some kind of secret sauce, or whatever that was, and burger, mealy tomatoes and lettuce and onion slid out on both sections.

I ended up cutting up the meat and fork fed the sandwich instead of holding in my fingers. Frightfully messy, and the fries were just awful -- brickbat hard, besides being cold. The meat is not very good either, rather gray, scary. So, at least I'm out only $5.45 but I will never return. There's a good Burger King across the street anyway.

DUNN, NORTH CAROLINA -- Yesterday I worked a 13 shift and about 4 and 1/2 hours in I was in drive thru. The first car was waiting for their food about 10 minutes til they got everything. They were a little busy; 2 people in back, 1 on front line and 1 in drive thru. Well once the first car got their food the second car pulled up this lady automatically starting yelling about her waiting 10 minutes for her food; a hot ham and a fry. Just being very rude and disrespectful. I don't get it, getting ill about food? Priorities honey.

Anyways after snatching her food and change she drove off saying "what a **". Stopped, backed up to the window and started arguing again, threatening to fight because she assumed she got called a bitch. Like a you freaking serious, OVER FOOD. Do people not realize we have feelings? Or are we just robots to make your precious food? Like do you really think I want to deal with this when I have to work a 13 hour shift? I really hope not.

No wonder people don't want to come to work. We constantly have to be demeaned, insulted, and disrespected. I feel sorry for y'all's parents, raising such rude kids. You have a problem with our customer service? Let's take a look at y'all first (I'm not talking about every customer, just some). Bye Felicia. Please stop being such rude customers. IT'S EXTREMELY ANNOYING. WE HAVE FEELINGS!!!

GRAFTON, NORTH DAKOTA -- I entered the drive through and placed an order for a single combo-meal. I was the second car in the lane. The vehicle I was driving has a large digital clock so the time was readily apparent throughout. I sat behind the other vehicle for a considerable period of time. After waiting for the staff to hand the person their food to the person in front of me, I watched as that vehicle sat in the drive through for another several minutes and talked with the restaurant staff. When I got to the window I inquired as to the wait. Their answer was that the previous customer had placed a large order and they only had one cook on duty.

I asked why they didn€™t have the person pull forward and why the continued delay even after they'€™d delivered the product. Their answer was they didn€™t have enough help to get it done sooner. Neither the person at the window or the manager offered an apology for the wait. Both were non responsive and neither offered any explanation for why the pickup sat there for the additional time and didn€™t receive any other items. I got an impression that I should have waited patiently no matter how long it took. Because of the extended length of time and rational offered by the Hardees staff and management, I left the restaurant without the food. Opting to go somewhere else.

I am trying to support a local entity and have returned to the restaurant in the past even though the establishment has been dirty and unkempt; many of the staff are often rude and/or non-responsive; and service is routinely slow. Additionally, I understand teen culture, but perhaps your staff could tuck their shirts in, turn their side-turned caps forward, and learn to take a customers order in a timely manner rather than talking on their cell phones or with another group in the corner. I€™m wondering how often an organization can regularly offer such sub-standard service and expect persons to return.

As a manager of a business in the same community I am sympathetic to those serving the public. It is not always easy. I understand the intricacies associated with customer service and appreciate the difficulty putting out a good product. I am empathetic with their plight, but what your staff offered was awful service and in the restaurant industry Id assume that€™s bad for business.

I have the opportunity to promote your business routinely when we bring groups in for in-services, training, and other related forums. I cannot in good conscience recommend to any of these individuals that they go to Hardees in Grafton for anything because it€™s likely they will similarly get bad service. Nor can I suggest to any of our staff, volunteers, or affiliated agencies we work with to go to Hardees.

Rather Im inclined to share my experiences regarding the shoddy service and recommend that they go somewhere else. I have never written a letter in response to such an incident, but was compelled to do such because of your staff'€™s antipathy and the substandard service received at the Hardees in Grafton, ND.

VIRGINIA BEACH, VIRGINIA -- I am completely outraged and horrified by my visit to Hardee's this evening. I went to the drive through at 6:30 pm this evening. When I pulled up to the drive through there were 4 cars a head of me. I did not leave the drive through until 7:03 pm. I ordered a thick burger combo and the 10 piece chicken with sides combo with green beans and mashed potatoes. When I finally got to the window, I was informed first that they did not have the proper chicken for my combo. Then I was notified that they were out of mashed potatoes and I would have to wait for them to make more.

Then the girl comes back to let me know they were out of green beans and she would have to substitute it with something else and they did not have enough biscuits for what I ordered either. At this point, I was upset asked to speak to a manager because I had been in the drive through for over 25 minutes and my food was not even what I order. The manager, **, came to the window after take his sweet time, and completely disrespected me. I explained to him that I was dissatisfied with the service and he had the nerve to roll his eyes at me. This is completely unacceptable.

If this is the example that a manager sets for your company, I am completely disgusted by what else your company must find acceptable as customer service. Not once did Dave offer an apology for the poor service or lack of quality food. I left after being in your drive through for more than 30 minutes which is the exact opposite of what any sane person could call fast.

I tried to call the complaint line listed on your restaurant. Instead of getting a district manager or someone who could help me, this manager ** answers the phone. I would also like to note that the phone rang for over a minute before he ever answered the phone. When I asked for the name and number of district manager or someone above him to lodge a complaint, he replied that he didn't have that information nor would he give it to me if he did. So not only did this poor excuse of a manager give me terrible customer service in person, apparently it extends to his customer service over the phone.

I would appreciate if an intelligent and decent member of your company would call me. I do not care about apologies at this point. I want a full refund for this meal which was not correct when I got home. Furthermore, should your company be unwilling to give me a refund, I will pursue this matter with my bank which will result in a chargeback to your company.

If you would ever like to gain this customer back, I would expect this manager (**) to be fired for his actions. It seems to me that a manager would be maintaining an adequate food supply and if a customer is dissatisfied, the manager would offer an apology at the very least. I promise to never again eat at any establishment owned or operated by your company until this matter has been resolved and I will be sharing my experience with anyone who listens. I am not expecting five star dining when I eat at fast food, but I do expect a minimum amount of respect and customer service.

I have worked at Hardee's for the past five months. I have several complaints about it that may be appropriate at other Hardee's around the nation. This is directed to both customers and the restaurant itself. Six Dollar Service - Firstly, Hardee's expects their frontline employees to utilize "Six Dollar Service," which means that we must basically serve the customer to the point where it's ridiculous. We carry their food out to them, which is no big deal, but we're also expected to refill their drinks, clean their garbage for them that they can throw away themselves, and basically act like a waitress at a sit-down restaurant.

I refuse to do this for three reasons: a) Hardee's is not CASUAL DINING like they try to pass off to its employees, but FAST FOOD. There is a drive-through. We serve nasty, greasy, calorie-ridden meat traps of death. It is fast food and customers do not expect us to do this. b) Why should I do the amount of work compared to that of a sit-down restaurant and make minimum wage with no tips? I work extremely hard, and I cannot have this added to my list of chores with no reward. There's no point. c) Hardee's customers can use a few good laps around the restaurant.

Rude Customers - Day after day, all employees and managers at Hardee's must deal with extremely rude and intolerable customers. I don't mind dealing with one or two disgruntled re-re's who are upset over a tomato on their sandwich that they swear that they didn't want and we should've read their minds and fathomed their unavailable logic, but almost every single person that comes into the store is crass. STOP TREATING US LIKE GARBAGE. We cannot deal with your fickle attitudes, we cannot decrypt your unstated desires, and REALLY, we don't know what you mean when you say you want a burger. THAT'S BASICALLY ALL WE SERVE.

I swear, the next customer that comes through drive-through saying they just want a burger and yells at me for asking which one, I am giving you the most expensive and dangerous thing we have with the works without telling you. Then, I'll throw it at you while underchanging you by twenty dollars.

Obvious Sexism - This does not just apply to women's rights, but men's as well. At our restaurant, men must stay in the back cooking the food while women must work up front. The only alternative is if you're a manager. There are many guys that I work with that are friendly, but no matter how much they yearn or ask, they are not allowed to work up front. I've always wanted to work in the kitchens, mostly because I don't have to deal with the customers as much, but I'm not allowed to. Why? Because I'm not a man.

Choice of Employees - I work with a few good people, but most, I have no idea why they were even considered in the first place. One girl had a huge drama/multiple relationship triangle with the cooks/managers/customers. Another is a strung-out 16-year old mother who cries at absolutely everything. Yet another girl does nothing but stand around and talk; she loves to do this at around dinner rush. One of our cooks is rude and unnecessarily foul-mouthed, while another hits on every single girl that works there. WHY are these people hired?

So, overall, I hate Hardee's. It's ridiculous. The only way I get through it without the urge of stabbing myself is to laugh at the incredible retardation of the restaurant's logic and about two-thirds of the customers. If you must work minimum wage, don't work at Hardee's. You'll regret it.

I am a Hardees drive through employee at a Hardees in Kentucky. I will not say any more than that as I do not want to lose my job or have burgers thrown back in my face. With all due respect to the patrons of the company that I work at there are a few things a customer of a Hardees drive through should remember when ordering food.

1. Drive through employees are people too. I am sure that when most genuinely nice people go through the drive through they tend to forget that and only see the employee as a person who gets the food out to them in preferably a short amount of time. I am a drive through employee, but I am also a twenty year old college student trying to pay her tuition on minimum wage so she can be a therapist. Some of us have kids, a husband, or wife just like you. Please treat us like people. If we don't get your food out as quickly as you would like, we really are sorry.

2. Please remember that a drive through employees goal is to get your food out quickly and prepared correctly. We are not stupid and we do not mess up on purpose. There are a few things you can do to help us speed up: a. speak clearly at the box it is hard for us to hear your order sometimes (mayo sounds a lot like tomato over a cheap speaker); b. don't change your mind a lot (we type things as you speak and every time we delete something we have to get a manager to do it for us);

c. If you want just a cheeseburger without the combo meal don't say number one or combo without the fries and drink just say cheeseburger. When you say number one we have to call a manager, delete the combo and type in the cheeseburger. This take TIME; d. Hardees sells several different cheeseburgers. Only one of our buttons say cheeseburger. If you want a thick burger say thickburger. If you want a quarter pounder say quarterpounder. We are not trying to be cute when we ask you which one you want; e. speak slowly it takes longer than you think to type in special orders.

3. Remember that it will take longer than you think to get your food if there are a lot of cars outside. It is harder to work fast food than you think. A drive through employee at Hardees has to hand out cash while listening to their manager talk to them and taking an order in their right ear. They are also responsible for bagging all the food, making all the drinks, frying every order of fries for two minutes and thirty seconds, and for making the shakes. This is why sometimes when you are at the box it takes a while for us to get to taking your order. It is not that we are being lazy.

4. Also please remember big chickens take 5 minute to cook and all of our food is cooked after you order it. It is better to order these inside, you hold up the drive through when you order them outside. 5. Say "thank you" and "your welcome" and "please" sometimes. We have a hard job and it makes us feel better. One person smiled at me today called me "ma'am" and said "thank you" and "please". It just made my day because she gave me a basic respect that all humans should give one another. 6. If we get you order wrong we are sorry, please let us know.