I had/have this problem with my IBM laptop. For some reason I was unable to do a system restore to correct it as the system restore file became corrupted. As a result, I had to ask IBM to send me a copy of the file in CD form. After waiting 3 days for the CD, I open it up and begin working on it. Midway through, I notice that a disc is missing. SO I call IBM, get hassled by their reps, and told finally that the people sending out the CDs are different than the company and that there is an error on their side. However, they are talking to them about it. So far so good.
However, they said, "The best we can do for you is to resend the CDs which will probably not contain that CD you're missing." What? So now I wait to see if my goody bag of CDs has that one CD I am missing. I then called back 1 hour later (but waited 30 minutes for someone to pick up) and this guy gives me an attitude about calling too much (2x in 2 hours). Anyway, I'm waiting to see what happens and if I get those CDs that I am missing in the next shipment that they said probably won't even have what I need. Great job guys.