MARYSVILLE, WASHINGTON -- This is not a good review of the Marysville IHOP. First of all the wait time to get our water and one iced tea was way too long, then when I got my iced tea there was no ice in it. It took over 10 minutes for me to get her attention to get me some ice in my tea. Then it was another 10 minutes or so before she came and gave it to me. Then she took our order. While waiting over 35 minutes for our dinner we tried to get her attention again for another glass of ice water and a refill on my iced tea. We waited and waited again. She would walk right by us and ignore us.
THEN when our meal finally came my dinner I asked her to bring me some butter for my potatoes. I ordered the chicken fried chicken which showed that it came with gravy on it. Guess what? There was no gravy on it. I had to track her down to finally ask her for some gravy. She brought it and plunked it down on our table without saying anything. By that time everything on my plate was cold. The gravy was only lukewarm. My husband's bacon was undercooked, but he didn't want to say anything to the server. Unbelievably bad service.
When she ran my debit card she said it didn't work. I had just used it at Costco and it was fine. She said she tried it again and it said it was my card. So husband gave her his card and it worked. By the way we went to the bank following this awful lunch and the teller said it worked just fine, that IHOP's machine must be faulty. What a horrible experience. That was the first time in my life that I did not leave a tip. P.S. I never did get my butter!
SALEM, OREGON -- CARRYING IHOP'S FOOD BABY. Period 4. I went to iHop for breakfast with my family and when entered, I looked around, seeing most people enjoying each other, laughing and having a good time. The vibe in the building matched the sunshiny happiness outside. They had old school music people still hear and listen to. The wait was not long, if you get there early around nine through ten or during the night then you would be seated right away.
My waiter was very nice, she kept a smile on her face. She did not sound or look grey, she matched the positive atmosphere. The food took a long time to get to my table, and I got there early so I would not have to wait forever on my food. By the time the food arrived they get my order mixed up and forces me to wait even longer.
The reason I chose to eat at iHop was for the happiness it gives me. I chose ihop because I always leave stuffed from breakfast or lunch. The service is nice and it's like they want you to feel at home. When I walked in with my family we got sat and enjoyed ourselves.
The food may have been taking a while, but when I got my ham and egg melt with a side of fries it was worth the wait. When I took my first bite it brought my insides and out to tears knowing that the food wasn't going to last long. The fries were still hot on the first crunchy bite, I knew right then that it didn't need ketchup. I am in love with ihop even though they are not as fast. They still put my tastebuds to tears.
I would definitely come back knowing I would be carrying a food baby full of deliciousness in my stomach. If ihop put smiles on people's faces like it did to my face, a lot more people would show up, then there wouldn't be any space. Honestly ihop has something bad about it but I really didn't notice and neither will others. They have such positive things in the building and their food take your tastebuds on a rollercoaster of satisfaction. You get extra things if you make your waitress smile, luckily for me I had a female and I made her smile.
SAN ANTONIO, TEXAS -- Clearly, one can understand why all the IHOP parking lots and empty and why only TEN customers are in any location even at rush hours, as was the case today. IHOP, 11613 Bandera Road, San Antonio TX 78250. The last three trips here, disaster, but today was the straw that broke the camel's back. We will never return to ANY IHOP ANYWHERE.
Three trips ago, (May 2011) the beef tips were RAW, camouflaged by the sauce of course, I spit them out into my napkin in disgust. I could not eat. I complained when I left and the manager told me I could not complain "because the waitress kept checking on us and I did not order a replacement." Sorry, ma'am, I was too nauseated to order a replacement. Two trips ago (June 2011), the IHOP canned potato soup was served ice cold in the center.
TODAY, the sign said, "A good meal can make the day." All the customers were laughing and saying, "They should change it to... A Good Meal TAKES all day." We arrived at 1:20 and placed our order at 1:30. Half the restaurant was roped off and closed. The other half... a total of TEN customers ONLY.
Our meal arrived at 2:10 AFTER the waitress kept saying, "It will be five more minutes." We requested tartar sauce (none available), we requested cocktail sauce (none available). (I ordered Tilapia). My husband's bread, which we had to request 3 times, arrived as a dessert, after we had finished. So it took 35 minutes to receive our order (or I should say the initial part of our order), and the waitress said there was only one cook and they were CROWDED... ten customers. I counted them.
When we went to pay out check, the "system was down", we stood at the register for l5 minutes and I finally asked to see the manager and inquire as to how we could get out of the place... She gave us our meal, along with the other TEN customers, the entirety of their workload... I asked for the receipt so I could call the 800 number for the survey. She gave me someone else's receipt and refused to give me my receipt. This is nothing new.
At this location, they refuse customers the right to obtain their receipts to participate in the survey. Additionally, the restrooms are FILTHY... I supposed this is because the staff is overworked with their TEN customers. No paper, no toilet seat cover, the trash cans, all of them were running over with trash, and the walls contained urine. Disgusting. Never again will I ever go into another IHOP. To say the staff and management is INEPT is a compliment to the way this location is operated.
Two managers on duty, one female came out and gave away the meals complimentary due to the poor service. (ten people). The other manager (male), we watched him throughout our entire meal, he never came out from behind the counter, we could see him from the table, despite l00 percent of the customers ready to walk out, he continued to be preoccupied with entertaining the waitresses behind the counter. Phone: I-HOP-STINKS.
LAWTON, OKLAHOMA -- This IHOP is very bad for not only the customers but even worse for the staff. Night management yells at servers in between the front doors of the restaurant. Welcome to IHOP to watch our disgusting display of public humiliation before you are fully in the building. The manager is very short-tempered and downright rude to the staff. Cooks threaten and scream at waitstaff in front of management, yet no action is taken to stop the scene in front of customers. Night management doesn't even know the menu, and very loudly in front of customers has actually asked a member of waitstaff if the never-ending pancake special comes with pancakes.
Servers are punished for calling the district manager and the corporate office when their checks are: 1. Not right for their hours; 2. Not right for tips reported; 3. Not the correct amount. False write-ups are made to fire people they don't like or people managers are threatened by. Management even writes up employees for doing things management tells them to do. For example: management tells servers not to allow people over the age of 12 to order from the kids menu, then when the server doesn't let a 35 year old woman order off the kids menu the server gets wrote up.
Management also tells servers not to charge VIPs for or police officers for their drinks, then when the server doesn't charge for those drinks the server then gets wrote up yet again. Management makes up a lie that the server swore and said things that were never said yet again writes the server up and suspends the server. The server then asks to see the tape of this happening and suddenly the manager claims there is no sound on the tape which is another lie. Then the same manager that claims there's no sound on video tape claims that it was heard on video tape that the server told a customer her phone number and was discussing IHOP personal business with a customer.
In actuality the server simply said to a personal friend, "hey give me a call I want to talk to you about something later because I can't right now." All the server wanted to discuss was going to the club they work at with a mutual friend of theirs to cheer him up in hard times. In return, the general manager has fired a cook that was there for years and actually told members of waitstaff it was because that cook knew more than he did. After working in different IHOPs in the state of Oklahoma for over 5 years as not only a server, shift leader, crew chief, manager on duty, and a manager for many years my employment has come to an end due to a manager's lies.
Time and again has come up that this manager feels threatened because either I or someone else knew how to do our jobs as well as management's jobs. I am not writing this as any form of attempt to "save" myself or even my job, but rather to warn people of what is truthfully going on in this store. Maybe this might stop a few people who don't deserve this fate which I have been talking about in this complaint. I would gladly have even included my name for all those who I have either served or worked with whom know that I "do not" lie, as well as for all of those IHOP supervisors that are fully aware of my work ethics.
However, I am unable to give out this information due to fear of legal actions for "disclosing company policy." If they are suing "The International House of Prayer" which is a church, why wouldn't they sue me?
ROCHESTER, NEW YORK -- Stuffed French toast came out of the kitchen hard -- possibly put in microwave to heat up, left in too long, sent back. Strawberry topping ice cold. Asked for crepes instead. Crepes had sauce frozen in a solid lump which I literally could pick up in my hand. No apology for either. I will never go there again!! The absolute worst experience I've ever had at a restaurant with what should be the easiest meal one could buy at a restaurant.
CHICAGO, ILLINOIS -- On Nov. 9th a companion & I went to IHOP at 5929 N. Lincoln Ave. for dinner. My companion ordered an egg dish that was ill prepared. I ordered the country fried steak with mashed potatoes and substituted corn for the broccoli. The meat tasted of old grease, the "mashed potatoes" tasted NOTHING like mashed potatoes and was cold.
The next morning we, for some crazy reason, decided to go to the same place for breakfast. We were seated, handed menus and the waiter walked away. I went and ask him for a wet cloth so I could clean the syrup from the table where I was seated. He told me he would get it. He came, he swiped, he missed.
My companion ordered pancakes this time and I ordered the stuffed french toast and, not learning from the evening before, eggs. I like my eggs over med but when I order them over medium at IHOP in the past, they come to me over easy. So to compensate I ask for my eggs to be over medium well. As my friend ordered pancakes we pulled the syrup tray closer. OMG, the table and the little short wall the syrup sits next to were filthy. Dried syrup with dirt dried in the syrup. The little short wall even had syrup dried on it. The floor under the table had, a spoon, several empty sugar packets, a couple of crayons and enough food for an appetizer.
Our food came. My french toast was cold and the eggs were as hard as an egg can get with both sides brown and crusty. When I paid for this filthy, poor food experience I ask if a manager was on duty. The young woman said, "Yes, he's here." So I asked to see him. She ask what could she tell him it was about. I said, "the dirty restaurant, I'll be waiting be my table."
She comes back several minutes later... "Oh, he's not here." She ask if I wanted to leave my name and number so he could call me. "OH YES." I did, he didn't. So the next day I fill out their online form, one for each visit. I called their customer service number and told my complaints to them. I was told someone would call me. No one has.
MANASSAS, VIRGINIA -- On Sunday, May 6th, I visited IHOP #3190 in Manassas, VA with my son and his friend. This is usually one of our favorite places to grab a quick breakfast or lunch when he's home from college. We have always experienced good food and excellent service, which is why this visit was so disappointing and annoying.
When we entered, the restaurant was starting to empty out after the post-church rush. We were seated at a booth where the table was cleared but dirty. It took about 5 minutes for the waitress to take our drink orders and then our drinks didn't arrive for another 10 mins. She forgot my water (which I never received) and said she would come back for our food order. We waited another 20 minutes. BTW, the coffee was undrinkable - tasted about 3 days old.
Tired of waiting I went to the service station and asked to speak to the manager. He emerged from the kitchen and barely listened to my complaint. He never made eye contact, never apologized, never walked over to our table. I went back to the table and the waitress came over and practically hissed at us as she took our order. She was inexcusably rude. I wanted to leave right then, but my son said we should stay because he was very hungry. We waited another 15 minutes and our food never arrived though the waitress did continue to give us hateful looks every time she walked past.
The manager never walked over to check if we'd been served. At that point, I was so furious, I got up and left. There were several waitstaff gathered around the service station doing nothing, so it's not like they were short-staffed. I used to be a regular customer, but I will never ever visit this IHOP again. And, I will be sure to tell others not to go there. BTW, the General Manager's name is ** - I picked his card up from the front desk.
I don't know the name of the manager on duty, but he clearly needs to be replaced - he has no sense of customer service and at this rate a popular and busy IHOP will soon go downhill. There are lots of other restaurants in the area for people to go to.
SOMERSET,, NEW JERSEY -- ON Sunday 2/13/11 after church, I went to the Ihop restaurant on Easton ave. in Somerset, NJ. for omelet meal. My two girls ordered from the children's menu. The server took my order as follow: omelet w/egg white, mushrooms, spinach, no cheese, add grilled chicken and a mocha raspberry decaf. I first rec'd the mocha without choc. chips (as shown in the many rest. advertisements) and it tasted nothing like raspberry. No big deal, so I just reordered a hot choc. instead.
My children rec'd their order in a timely fashion, but my omelet order took time and arrived with cheese on it. Unfortunately, the order had to be sent back to the kitchen to be corrected since I am on a low choles. diet. By the time I rec'd the corrected omelet order, I was sitting there close to two hours and my daughters completed their meals. I then asked the Mgr., "is the omelet free because of the terrible inconvenience?" He responded with "no". Shortly after, I decided to just leave without eating the omelet.
At the register I spoke to the Mgr. again and he shocked me by saying "you were just here on Monday 2/7 and pulled this same stunt. So, please do not return to this restaurant again." I can't explain in words how embarrassing his accusations were to my girls and myself. (In a proper manner I expressed my displeasure about this horrible experiences). My first thought was that this Mgr. can't be talking to me. The second thought was that he was maybe racist or just crazy, since I was never in this rest. a week ago. Nonetheless, his public accusation doesn't change the fact that, my order was completed wrong.
He insulted me publicly like I had a criminal history of ripping off their rest. Finally, at the end of this crazy experience, I paid the $19.00 bill with a hundred dollar note and he held the money up in the air to check if it was authentic, then shoved the change in my hands. All of this was done in front of my children and other patrons.
On Tuesday 2/15, I spoke to the owner who said the Mgr. told him all about what happened. He said, "I was told that you used profanity towards my Mgr. and other employees heard you." My response was, "did you talk to the other employees?" He said "no". I responded, "so you believe your Mgr. without any type of investigation? What is he, your cousin?" Since this owner seems to stand behind his Mgr., then he will be legally responsible if I take this matter to court.
When I first went into the website, I was shock to find out how many complaints Ihop has across the country. The question is, does Ihop CEO Julie Stewart ever read these complaints? WELL, I HOPE HER STOCK HOLDERS DO.
SAN CLEMENTE, CALIFORNIA -- My family wanted to eat a late brunch at IHOP one last time before we moved. This location was always questionable, however we still went hoping it might be better the next time. We decided to eat outside as we often do and chose a table in the corner for our baby to be out of the way of other customers.
We noticed spiderwebs all over the chairs which were connecting to each other, no sign of being cleaned in weeks, as well as playing musical chairs finding ones without spiderwebs. Our table had nothing on it as far as condiments utensils goes which the waitress finally came out to greet us and complete our table setting while complaining that she was going out of her way in doing so still forgetting sugar for coffee, while also complaining she had to roll utensils because they were out.
After she took our order because there was not time to get our drinks earlier, she quickly brought us our beverages in the glasses which were covered on the bottom in a jelly substance which quickly spread over parts of the table and didn't even offer or try to clean it up.
The waitress brought us our food. My husband's meal was great, he said however, "The omelet I ordered was supposed to be turkey bacon but they let out the Turkey." I wanted to send it back but the waitress never came to check on us again (this has happened a couple times before).
As we noticed her coming back our way we were preparing to let her know about my meal as well as order a dessert. When she came up to us with our check and never once asking how we were or if we needed anything else. Nope just, "I have your check ready and thank you for coming in."
This was the last time our family will return to this location unless the service has changed dramatically... We did let the manager know of our experience this time and previous and they did credit us my meal. We are not confrontational people and like to observe change before we review. I hope the waitresses will be better prepared in customer service. The better the service, the better the tip.
GAITHERSBURG, MARYLAND -- June 5th, 2010 10:34 PM. I go to a IHOP once every week in Rockville, MD. Today, along with my friend, we went to another IHOP located in Gaithersburg, MD. 1st complaint: When we paid our food bill, we paid with a $25 gift card we had, along with a $5 coupon. Then we told Sylvester (person at the cashier) that we decided to add more money to earn another $5 IHOP coupon.
We asked him how much money was left on the card and he told us there was $4.99. Then we told him to add $25 dollars to it. However he only added $20.01 onto it to make the gift card have $25 even. When he gave our gift card back, he told us that we are not illegible to earn a $5 coupon. Even though we asked him to add more onto it, he told us "Too late. If you want to earn a $5 coupon, you need to speed another $25. Not this time".
2nd complaint: My friend and I could not communicate with him so we asked for the manager. Sylvester said, "Manager is not here". From my experiences, I know that when a restaurant opens until closing time, the manager has to be present. I clearly explained this to him and then later he told me, "Who said no manager? I am the manager here!"
3rd complaint: I asked for him the name and phone number of another manager, with a higher position, to handle the problem. He wrote on a small piece of paper, the name "WIll" along with a phone number that made out to be "301-840-570(", slapped the paper onto the table, told me, "I am very busy. Good night." My friend and I had no choice but to leave.
When we angrily got into our car, I looked onto the paper and noticed that the last number in the phone number was simply "(". I got out of the car and had to go back in to look for him. He asked me what I was looking for. I asked him what the last number was and changed it to a "4". I didn't believe him and when I returned to the car, I used my cell to call the number "301-840-5704" and got a fax machine. I became even more furious! I really wish for IHOP to apologize to me for Mr. **'s/manager's horrible behavior and do something about the inconvenience I went through tonight.