KAISER PERMANENTE, VIRGINIA -- It's 2020. I'm 26 and my spouse's employee insurance changed to Kaiser. The transfer has been awful. They don't cover most the medications I'm on and one of the most important medication for pain they won't cover so it costs nearing 400 dollars and insurance won't cover any amount of the cost. I've been on this medication for a long time now. I'm having tons of pain and suffering. Been to 3 doctors who will do nothing to help in this regard. It's upsetting to say the least. I guess my life just doesn't matter... I want to be the best mom I can be not just lie in bed in agony all day but that's what you get for having Kaiser. Anyone considering it and you have a choice, don't get Kaiser, your very well being may be in jeopardy.
WALNUT CREEK, CALIFORNIA -- As a patient, Kaiser doctors couldn't, or wouldn't, diagnose my malformed heart valve, 2 hernias, or a torn ACL despite already having an MRI which proved it was torn. As a paramedic, I could only watch Kaiser kick a patient out of the ER, only to run a code blue on that patient an hour or two later. You can't sue Kaiser if they mistreat, or refuse to treat you. Unless you die, or can prove their negligence led to multiple cardiac arrests, while they call you an anxiety patient. They suck and should be put out of business by healthcare regulators. Except they probably use most of your money to pay off regulators, and advertise for new customers.
SAN FRANCISCO, CALIFORNIA -- Went to Kaiser's Urgent Care clinic. Was told that I had lingering respiratory problems due to past cold. I requested antibiotics and doctor refused. Only gave me inhalers for asthma. A week later I see my primary care doctor at 2238 Geary Blvd and was told the same thing. He wouldn't provide antibiotics and I had allergies and maybe asthma. A few days go by and coughing gets worse! I call back fuming and told off nurse and said I was going to clinic to get antibiotics and finally she gave me phone appointment with a doctor.
So when this doctor called me back he did approve an antibiotic and said it was a sinus infection. Then he proceeds to tell me my doctor was well trusted in the infectious disease field covering his **. I'm leaving Kaiser! They suck! I hope every state and Federal regulators read this post. The Antibiotic is working. This could have been worsened if I didn't get antibiotics! KAISER PERMANENTE IS A BANDAID INSURANCE PLAN ON A GAPING WOUND!
ORANGE, CALIFORNIA -- This story is very hard to get across in words how tragic and desperate we felt but I will try. Two years ago my son was in his 2nd year of college. He developed a drug problem. We had no idea how bad it was and what to do about it. We expected to get guidance from our health care professionals at Kaiser. After all, that is what we have insurance for.
When our son came home after the second year was over, thru various and horrible ways we found out he was abusing drugs. He agreed he had a problem and wanted help. We turned to Kaiser Addiction medicine. They put him in outpatient rehab. We felt that maybe he needed more but we had never dealt with this and did not question their “knowledge”. He attended most meetings, he did miss a few, but he drove himself to and from the meetings on his own. He wanted to be sober.
After a couple of weeks, my husband and I found him unconscious and barely breathing. It was latterly the worst moment of our life. My husband performed CPR until the 911 responders arrived. They shot him in the heart with something to make his heart beat again and start breathing. He was taken to the closest hospital, not a Kaiser hospital. He was there for about 8 hours. The doctor there told us that he needed more treatment than he was getting and he has a serious problem.
When he was stable enough, they moved him to a Kaiser hospital where he stayed for about another 24 hours. We were told he was ok to go home with us. A big red flag went off in both our heads and we knew this was not right. We asked if any psychiatrist had seen him and they said no. We insisted he talk to someone before he left. They called someone in and she had about a 2-minute conversation with him and said "ok he is free to go." Just make an appointment with the addiction doctor. Once again, we did.
The next day my husband took him to the “addiction specialist” (HAHA) and told him what happened and how close to death my son was. The doctor then said something that to this day is unbelievable, he said to my husband AND my son in the same room that death was nothing to him, they deal with it every day and that my son should quit smoking cigarettes. Then he said to our son that he should attend Kaiser's outpatient rehab that meets every day for two weeks. My husband tried to get him into inpatient but the doctor said no. My son at this point was frustrated because he knew what he was doing was not working but we really did not have a choice.
He attended the meetings again, he did miss some. He was a 19-year-old drug addict. But he did attend classes and had us go to classes as well. He was trying. Then, about a week and a half into the everyday rehab, the second overdose happened. Again 911 responders came and gave him something to wake him up. This time he was taken to a Kaiser hospital where he stayed for about 3 or 4 hours then was released. At this point his father and I were begging the doctor to put him into an inpatient rehab. The emergency doctor told us is was not that easy and sent us on our way. My son was still showing effects of being on drugs. It was horrible.
We knew something had to be done and it was up to us. We immediately made plans for my husband to take our son out of state to clean up and get away from the bad habits he had fallen into. They were leaving the next day and it was my job while they were gone to work things out with Kaiser and get him into an inpatient facility that he needed. Our son agreed. He knew he needed help and he felt he was not getting it. He was very discouraged.
They left and the next three days were spent on the phone with Kaiser talking to anyone who would listen and could make the decision to get him into inpatient facility. I kept hearing No and no approval never came. They said the reason was he lacked motivation and missed some outpatient meetings. Well, he is a 19 year old boy addicted to heroin. But the kid CLEARLY is crying out for help. I had some really amazing conversations with the Kaiser doctors. They are completely incompetent when it came to addiction and mental health issues. We were on our own. We are not rich and that leads to a whole different story (http://www.gofundme.com/spwjv4m).
I was blessed enough to find a wonderful place where he attended inpatient rehab for 3 months. He had to learn a lot of things to live a clean and sober life. He got the treatment he needed. He needed daily follow-up care for 9 months. At this young age, they do not have the skills or wisdom to stay on the right track without help. So we did what we had to do to get our son healthy and on his way to a happy, healthy life. I am proud to say he is sober today and has earned himself his personal trainer certification and has a job he likes. We are so happy to have our son back.
No thanks to Kaiser. We submitted all our bills to them and they declined to reimburse us. They said it was because we did not use a Kaiser facility. Well it does not make sense. We tried to go to a Kaiser facility, they said no NUMEROUS times. They gave a different reason. But now, they give us a different reason again. There were so many rude comments and inconsistencies from Kaiser. They just did not care.
When the doctor told my husband and son his little death explanation, I immediately filed a complaint against him. I feel that from then on out he truly did not care what happened to my son and went out of his way to make treating him as difficult as possible. The only thing I could find on this guy was that before Kaiser, he was a family practitioner. Normally, addiction specialists are trained in mental health issues. He was a family practice doctor. He exacted his retribution on us to the tune of the cost of rehab for about a year. Kaiser never paid. We tried to get a lawyer but nobody would take our piddly little case.
It is my opinion that Kaiser does not have its own facility and they would have to pay someone else to treat my son. That is why he was not treated by Kaiser. By sharing our story, it is my hope that you will share this with as many people as possible. Eventually, if enough people who have had similar problems stand up to the health care industry, in particular Kaiser Permanente, there is a hope of changing the way doctors and health care workers deal with and treat an addiction problem.
No person or family should ever have to be treated as we were and struggle to pay bills when we pay for health insurance. The patients' needs should dictate the treatment, not the cost to the insurance company. My son is happy and healthy today and I thank God and pray to him to keep him that way. Thank you for your time.
SACRAMENTO, CALIFORNIA -- My son struggled with opioid addiction and alcohol addiction for many years. He was able to work as an executive chef in Orange County and buy a home for his young family. It was clear that my son was in need of inpatient care and intervention. The only service that was offered was a 3 week outpatient treatment. I finally got my son up to Northern California to get him the help he needed. The 1st weekend that he was with me Kaiser doctors prescribed 30 10mg ** pills with no warning or consultation. The bottle had no indication how dangerous ** is. My son overdosed on the ** and went into pulmonary arrest. I administered CPR while waiting for the ambulance to come.
He was brought to Kaiser which is about an hour away from my home. I have never met such an incompetent and inhumane group of doctors. I was asked to sign a DNR by a doctor who was in the process of guiding interns through the Intensive Care Unit. No doctor talked to me or shared a prognosis before this doctor's request. I was pressured to move my son to a nursing home or he could be moved to a hospice facility, where he would be starved to death.
Nursing homes affiliated with Kaiser are filthy, understaffed warehouses for those who can't speak for themselves. I pleaded to have at least a month to monitor my son's progress & Kaiser refused. The doctors at Kaiser are given incentives to reduce costs at the expense of patient care. I don't know for certain that my son could have been saved from his addiction, but Kaiser didn't even give him a fighting chance. He trusted Kaiser as his health care provider, to provide professional and appropriate care. He died and I honestly believe that he would have been better off with no health care insurance.
SAN JOSE, CALIFORNIA -- Kaiser mishandled my father's last week of life and the process leading up to this. They violated their pain management care claim as stated in their handbook which is basically false advertising and misrepresentation of what actually goes on once inside chaotic Kaiser care. My father suffered a very painful death all because of their lack of urgency, lack of prescribing the correct pain medication and many other incidences that were not monitored by my father's oncologist and medical team. Once on hospice the hospice nurses were negligent in effectively monitoring my father's pain and he basically was bleeding to death from his rectum.
At one point I called "**" on Santa Teresa hospital's supervisor line. ** said that he could not get a hospice nurse out to see my father for another 3 hours. This is while my father lay there bleeding profusely in pain. It took a call to my father's attorney and a threat to sue for Kaiser to get a hospice nurse to my father sooner and to get him situated and prepared to die with dignity. Should people have to do this to get healthcare staff to do their jobs?
Next, my brother also was recently diagnosed with colon cancer and wanted specific information about his upcoming surgery. Kaiser states this and on Dr. **'s (his former surgeon's) website he clearly states how he likes to ease the comfort of his patients as surgery can be a daunting experience. Dr. ** had misread my brother's chart on more than one occasion, and later with specifics about the surgery. This was a concern so more questions were asked of this Dr. to ease my brother's mind about the procedure. After a few hours Dr. ** called my brother stating it be best that he have another surgeon perform this procedure.
What kind of doctor doesn't have the integrity to finish what he started? What a loser to just walk away at the last minute when he is just being asked to do his job and ease the patient's mind for an upcoming procedure. Providing more information is too much sweat off of **'s brow? ** is clearly Wrong just as my father's oncologist Dr. ** was wrong. Fascinating how the names connect so well with these experiences. It's easy to make jokes of the care or lack of, at Kaiser. They must take the rejects from more reputable healthcare groups.
I don't have Kaiser and I will not lower myself to a place which operates below standard. I am fortunate I have a choice. I will surely stand up for family and friends who have Kaiser. They are easy to outsmart and not very bright, and quite irresponsible to just name a few.... and these are their good qualities.
LOS ANGELES, CALIFORNIA -- My brother died of neglect and incompetence due to Kaiser physicians. I had a doctor review his medical record and he found multiple areas of medical malpractice. My 69 year old brother paid his KP premiums for 40 years. In 2016, he had sciatica due to spinal stenosis. As his pain increased and his mobility decreased, the chart indicates that physical medicine requested he receive an epidural through Pain Management. This was requested 4 times in 9 months with NO referral for this procedure.
My brother presented in the ER 4 times in 2 months in 2017 due to 10/10 leg pain. Each time he was discharged at the same level of pain in which he presented. The ER docs told him to call his PCP and his PCP told to go back to the ER over a 2 month period. No medications addressed his pain. They also ignored multiple areas in his chart that he was at high risk for clot development partially due to increased platelets and a previous stroke. He lived alone in an upstairs apt. He started to use a walker, could no longer drive or prepare food.
Finally he received an appt with pain management for the epidural almost a year after it was requested. By this time he was completely non-ambulatory. After the epidural procedure, they placed him in a nursing home. Pain control did not help, the epidural did not help. Six days after the epidural, he died of a double pulmonary embolism in the middle of the night.
The autopsy showed that his legs full of blood clots. No one should die of sciatica. His sciatica was ignored to the point where the pain was so horrible, he could no longer move and this caused him to develop blood clots, undiagnosed until autopsy and this neglect killed him. Apparently, there were politics between Physical Medicine and Pain Management so the departments didn't talk with one another and his PCP paid NO attention to his care. Kaiser, Cadillac physicians killed my brother.
SAN DIEGO, CALIFORNIA -- I mailed in my COBRA payment for the month of March 2018, the beginning of March, because I wasn't sent the paperwork until the beginning of March. I called Kaiser before mailing the paperwork & payment to find out how long it would take to process once received. I was told it would take a couple of days. So I called less than a week later, because the mailing address is local and I was told by the representative that I needed to contact my work and they don't handle COBRA. I told her I already had contacted them and they were told by Kaiser that Kaiser would only handle the COBRA and no one else.
So I called and confirmed with my work that was still the case. Again I called Kaiser and talked to the same rep, who still insisted COBRA was handled by my work and not them. I told her what I was told and finally after telling her the same thing numerous times, she finally decided to ask around. She finally admitted she was wrong and she had found out it take 30-45 days to process COBRA. To which point I might have not signed up, because my new job's insurance would be almost in effect by then.
A few days later I noticed my check cleared and I still had no coverage. I talked to a different representative who apologized and it was normal to take 30-45 days. I then filed a complaint and asked for a refund of my March premium. I received a denial letter a few days ago stating that I was denied because no termination letter was sent. Not only that termination would not be effective until the month following the letter. Also, they are granting me a retro termination letter to be effective April.
Meantime they admitted I had no coverage in March. So too bad I lost $558.96 for March COBRA premium, for having no coverage. That is just plain crooked. No way I could have terminated March coverage in February, when I didn't receive the paperwork until March. Also, how can they hold my money for a month they admitted they didn't cover.
Kaiser is a crooked insurance company who flat out refuses to refund people their money they are owed behind twisted rules. They know they are wrong but they refuse to refund. But if you are in an accident, they will do whatever it takes to go after their money from the person in the wrong. I loved my doctors, but this is plain wrong and believe me if I can help not coming back. I will make sure I don't.
PANORAMA CITY VOLUNTEER, CALIFORNIA -- Deplorable treatment of senior volunteer- "bullying" humiliation, Oct 17, 2011. Panorama City pharmacy n3. Sorry for this contact but hopeful of resolution. This situation has no dignity or values of KP and surely embarrasses all of KP I wish to bring to your attention, numerous deplorable acts on me as a 4 year senior volunteer at Panorama City Facility. Especially arrogant attitude of managers to act equally for justice and to ascertain factual accounts and base a decision on the merit of the complaint or the employee's action.
In order to capsulize these events: I was set upon by **, in pharmacy 3 n she followed and antagonized me in three separate instances and "screamed" in my face. Finally, she tracked me from the supply room where she pushed a cart into the shelves near me as I removed an eyelash clouding my vision and did the same while I read the bulletin board and finally to the other side of the pharmacy approximately 30-35 feet. She actually pursued me. She screamedtype that she lurched forward at me and lowly screamed in my face. She was trying to bait me into a fight with contact but I disappointed her--sounds odd but it's 100% true--just not audible throughout the room.
Security cameras!! In addition I was in resource management and at least 6 rns can vouch for my demeanor and even improvements, I made several suggestions that resulted in better archived files, more functional meeting room and accuracy of work file and pick up point for tasks for me.
Evening vol dir allowed a tottering older woman to have her personal dog at a KP Banquet where capacity was overflowing with over 500-600 peoplethe woman even tripped and fell into the carving station this is the kind of bias and mindless decisions that permeate KPunless you are chosen- why bother you with such trivia. Well to illustrate the culture of arrogance that even includes managers, employees and gender baiting all sources have been exhausted. There are no scruples of KP that KP can be proud of in this activity.
I thought KP had a policy of non retaliation and fairness. It is not being exhibited to show you this. I stated that I would prefer to have the door open in the resources office as it has been for over 3 years. I was thoroughly screeched at by one of your director/a manager practically slammed the door. KP is so blind to old volunteers as to miss this implicationof course you get itsuppose a young woman said that, what should the manager have done? Enough my focus is on **'s cohorts aggressive and erratic/belligerent behavior in pharmacy n3. Respectfully submitted for your consideration. Please by June 1 2012, appreciate it.
FREMONT, CALIFORNIA -- I started having medical issues starting at least two years ago. I told both of my Fremont Kaiser doctors that my thyroid was off and I could not sleep. They told me it wasn't, and put me on ** and **. And sent me to psychiatrists. I have many other health issues including four shoulder surgeries. Late May, I had many new symptoms, and no doctors, including ER doctors would treat me. I was vomiting, bedridden, my liver hurting, pooping pure blood. I had to go out of network for help. My diagnosis are autoimmune disorder, hypothyroidism, Hepatitis A, ulcerative colitis, multiple left kidney stones.
My own doctor dropped my as a patient, Dr. Sarah **, and then cancelled my medication when it was already ready at pharmacy. When I called member services about the fact she faked a phone appointment with me. Kaiser erased those records. But I printed them already. Kaiser did a fake investigation and said they did nothing wrong. But when I left a message on their phone telling them I know about their arbitration process, they finally after three months called me back. I'm filling out a form with the medical board in a few days, I just got sick again as I have no immunity. I will take this to the President if I have to! Kaiser kills people!