Kohl's Consumer Reviews - Page 4

RALEIGH, NORTH CAROLINA -- I love Kohl's for their great selections and outstanding values... However I will never step into another Kohl's as long as I live. And I will be sure to tell everyone I know, and that is a lot of people to also boycott all Kohl stores, and when they hear my story I am sure they will.

This morning I was shopping at the Kohl's in Raleigh Nc (#466) on falls of Neause Rd. After paying for my purchase I was asked to not leave by a very rude man. He proceeded to lead me to an office and accuse me of shop-lifting.... Honestly I thought this must be a practical joke... it wasn't. He went on to inform me that I was videotaped stealing 2 $10 rings... which of course is not true!!! Why would I just pay for $60 in merchandise and steal $20 of other merchandise... His response to me, "how would I know." I requested to see this supposed tape, his answer "I don't have to show you anything."

This is where the threats now began..."We can do this the easy way or I can call the cops, and have you sent to jail and ruin your whole day." I tried to discuss this with him and to find out what he was talking about, but to no avail. He was rude, bullying, threatening and completely out of line. He would not give me his name, would not call in the store manager, again would not show me his so-called "evidence tape", would not allow me or agree to escort me back to the "scene of the crime."

He proceeded to tell me I lied, stole and that I "seemed" a bit crazy. I asked my options and his answer, "agree to everything I tell you and we can get through this easier, otherwise I will ruin not only your day but your life, and I have the power to do it." Well at this point I certainly realized I was dealing with an ignorant, pompous, control freak and was terrified if I did not agree with him, so I did, though nothing I agreed to was true. He then informed me I had to sign an (unfilled) form out admitting my "guilt" and agreeing to never shop at any Kohl's again.

When I asked him why the form blanks were left empty, "I'll fill them out later, it's none of your business what I write or put into my final report." Again when I inquired about his name "You needn't worry about that... and then said **, that's all you need to know." Of course I asked him for a copy of this (unfilled in) form, "No you're not entitled to it, if Kohl's wants you to have one they'll mail it to you."

For the record I have not, have never, will never and have no need to steal anything ever!!! This was an emotionally abusive situation, at best, not to mention degrading and unethical." Upon completion of this "review" I will be contacting my local media, both tv and print, as well as my attorney, the bbb and your corporate offices.

You know what, every time I shop here, I feel SO TERRIBLE for the employees and managers. Customers just like what I've been reading from most of you, take things and extort them against the company. You all should be shameful and regret all of this petty complaining I see EVERY TIME I'm there sometimes more than once. I just want to say that for one, people should learn to comprehend what they're reading. If you don't understand and need to know for sure before you trouble someone else, ask for assistance. It's YOU that causes the scene at register, not the cashier who he/she is just doing what they're told.

Rules and regulations people, they govern everything around us, so why when you become the number one priority do you seem so ignorant and narrow? I've been a cashier, and it seems to me, especially after earning so much respect and pride in college, that you ALL just seem to manifest these expectations usually based on societal and cultural "norms". I'm sure as hell not going to respect you one bit if you think that what you say is right and what I'm TRYING to inform you of is wrong. You all are oblivious to an invisible and only intellectually discovered pattern of social structures, all embedded in your every waking moment.

I have studied Freud and his theories, as well as the posotive Emile Durkheim. They both state "right" ... "wrong", all words of meaning only to those who are entangled in regression, ignorance, immaturity, and a self delusion of expectations that, when not met, create a psyche disruption and ambivolent retorts and defenses, that of which are an enigma to those of us who have progressed further as scholars and intellectual, rationalized, comprehenseve, analytical, open-minded, and Gnostic beings.

After saying what I needed to, and explaining in FACT why you all think we may treat you wrongful when you don't get what you want. It's simply a disease of your mind which keeps you from understanding a rational explanation of the RULES of Kohl's.

Percents cannot be combined, if they were able to be, then during scratch offs they would make no profit, thus ending somewhere for you to get away with complaining. Email alert dollar offs cannot be used more than once, because if they did that, they'd have cheap people coming in and out with merchandise that has made NO PROFIT. If they adjusted prices to your every command, they would be out of MONEY. If you have merchandise that you are unsure of getting, then maybe you should take yourself out of line, and logically, think about it before check-out, so as to prevent bad attitudes arising from the employees you think have problems.

If you are writing a check, then why can't you get yourself a damn debit card? It's not hard, unless you have bad credit and no money as well a a lack of self control. Also, when they tell you something and a manager comes only to tell you the SAME THING, then why are you still complaining? You heard her, now leave or whatever you need to do, just get over it. I just have lost hope for customers, I feel sorry for them everyday I visit, because you people make it so hard for them.

LANCASTER, PENNSYLVANIA -- My husband bought two pairs of Docker pants from Kohl's not even a month ago for a golf trip and did not wear one of the pairs, so He asked me to return them for him. I asked if he had kept the receipt. Of course he did not but I was hopeful because of Kohl's fantastic marketing campaign they have running about their fantastic return policy. I had the credit card that my husband used and all of the tags were attached to the pants. I went up and explained that I did not have the receipt and she scanned the pants and said "oh these pants are old... They are so old they don't even scan in the system any more."

She proceeded to try to swipe the card but she said that this card was not the right one. I said "oh well maybe he used his bank card I wasn't sure." She said there was nothing she could do without the right card. So I went to the Dockers section and found the same pants, the numbers matched and everything, I talked to the sales associate in the men's department and she asked me if I wanted her to come back since she usually works in the customer service area. I said "no I shouldn't have a problem since I found the pants and I didn't care if I got merchandise credit."

I took both pants to the counter and showed them to her and she still proceeded to tell me the pants were different. I said the pants are the same the tags on the butt were the same, the numbers were the same except for the last digits of the sku since the pants were a different size. She insisted. I said that "this is ridiculous. I just want to return the pants." So I put the pants in the bag and told my mom as I walked away that it shouldn't be this hard to return and the customer service lady proceeded to say "well that is why it's so important to keep your receipt." I walked away and said "this is such bull."

I walked to the men's department and found the lady in the men's department and we went back to the desk, this was the third time for me and the woman that helped me in the men's department, found the pants got them to scan but did not match the card I had and she gave me a merchandise credit. I don't understand why this other lady had to make me feel like I was returning something soooo old that it didn't scan and gave me no other options. I was not happy and I don't understand why a company that has a return policy such as Kohl's wouldn't train the people in charge of returns on the policy or at the least show the customer a little respect when talking to them.

I don't think it should have taken me three times to return the pants. I also went back home and told my husband the story and he told me that when he bought the pants they didn't scan and the manager had to come over and told the associate to just ring up the other Dockers that my husband bought since they were the same price. This whole situation annoyed me.

ROBINSON, PENNSYLVANIA -- Someone please beat up the workers of this place

Please murder asap the lady manager of Kohls store in Robinson PA.

email for reward

They say it is a no hassle return and cancellation but they would not cancel within 10 min of my online order, and when calling them there is no USA reps! And no managers or supervisors available! 1 hour later being bounced around they wouldn't cancel order. They say it's already in transit!

The most helpful reviews and complaints are factually correct, include details from your firsthand experience, and have photos. Placed order # ** thought my new shipping address was saved end up finding out my order is being shipped to an old address. Called your customer service believe rep's name was Jean. She mentioned about 3 times during the conversation. It's my problem because I placed the order and there was nothing they could do. Rep even told me to try my luck at post office and FedEx. Never experienced such bad customer service. Very disappointed customer.

WESTLAND AND NORTHVILLE, MICHIGAN -- I again this year did the bulk of my Christmas shopping at Kohl's. I did this in Oct. 2014 so when no boxes were available I figured it was too early for them yet. On Nov. I went back with my receipt to pickup boxes for my purchases but was told they no longer provide boxes. They say they are being green. I say this is BS, they are saving money at their customers expense. I'll have to consider a different company for next year's shopping.

Either I'm having a bad week, or I'm just being picky. I can't decide. This is my second complaint in two days. Kohl's has been my favorite store for a long time now. The customer service is bar none, and the return policy can't be beat. Lately, however, I've become a little disenchanted with the prices and quality of the merchandise. Not enough to stop me from shopping there, but enough to make me feel less enthusiastic.

Adding to my recent disappointment is an email that I received yesterday containing the following information: "As of March 5 we will only be able to provide you one form of your statement, either paper or online. If you prefer to receive paper statements you can continue to do so, but your electronic version of your statement will not be available on My Kohl's Charge. All other functionality remains the same. Remember, you always have the ability to opt out of paper statements, which will allow you to retain your easy access online. This results in your ability to view the statement right away."

Why? I'm sure there are Kohl's customers who still prefer paper statements. Why should they have to forfeit the convenience of viewing the transactions online during the billing period? For a company that provides such excellent customer service, I find it ironic that they would deprive their customers of this simple convenience. I hope Kohl's reconsiders this decision. I will not be giving up paper statements. Maybe it's old-fashioned and I'm stuck in a time warp, but I prefer receiving my bill in the mail. I will miss viewing the transactions online, but apparently that's the price I must pay for having the bill mailed to my home.

Hey all you Kohl's Customers out there! My name is ** and I work the registers at the Kohl's in my town. After going through and reading all your complaints all I can do is raise an eyebrow and laugh. Seriously. Oh my God. Who do you think you are? Do you honestly think that Kohl's gives a CRAP if you decide not to shop there? You. This one person with your ninety dollar purchase. The store I work at makes a quarter of a million dollars a day. I doubt that they will even shed a tear at your imminent departure from our premise. Let me let you in on a few facts about Kohl's.

1) It sucks to work there. It really, really, really sucks to work there. You think we want to ask you to sign up for a Kohl's card? No. We don't. We get a one dollar incentive if you open one but that is hardly enough to motivate us. However, if we don't get some our managers will ride our asses all the way out of the store because THEY DO get bonuses. Significant ones. And no, we do NOT get incentives for e-mail. But we still get in trouble if we don't.

2) We are poorly scheduled. It is not the employees fault if there's no one there to accommodate you. Go beat out the managers because we're just as pissed. We get one person at register and there's a line halfway round the store. Meanwhile all the managers are in the office on Facebook and on their hour long lunch. They don't care. We do the best we can but you hardly make it easier.

3) We're not trained. Half of the people on register don't even know how to work it. They pull people who are not hired to work register and throw them behind them because they don't schedule or hire enough people. This affects you because you get some lick who doesn't know crap about anything and meanwhile the dressing rooms are overflowing, the department is empty and the customers just keep get pissy.

So, what did we learn? Generally we really don't care. I'll be honest. You can say whatever you want about me being a bad employee but the hard facts are, no one there really gives a crap about you. You are there, as far as we're concerned, to make our lives harder. And you do on a daily basis. You seem to try. You get so creative. So, get the hell out of Kohl's. Go shop somewhere else. We don't give a crap.