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Pharmacy Rudeness Incorrect Information Making You Pay When It's No Charge Instead of Them Finding Out Why They Just Tell You You
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PROSPER TEXAS HIGHWAY 380 AND 423 -- This is not the first time I've had issues with Kroger's Pharmacy giving wrong meds. Not enough customers check their meds that's on them however when you're right you're right when a manager in a pharmacy tells you that they will no longer fill your meds because you stand up for what's right. I see that is a big big problem.

In this instance I was told a worker's comp medication I had to pay for. She argued with me in drive-thru and just flat told me she was not going to wait on me anymore but I can no longer fill my medications there anymore. They think that one customers review in- isn't going to mean anything. As I said before this is not the first time I have been issues with Kroger's pharmacies in the Denton, Texas area. I may be one person but I carry a lot of weight when it comes to customer's rights therefore I will no longer step into any other customer service area or store or Pharmacy pertaining to or affiliated with Kroger at any given time after this day. I'm done. Corporate does not do a damn thing about it. Plain and simple.

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Hostile & Irrational Pharmacist
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HALTON CITY, TEXAS -- Please gentle people, avoid this Haltom City pharmacy whenever possible. But, if you absolutely must of sheer necessity, patronage this location... then... at all costs... do NOT press the little yellow button to inform pharmacy staff of your presence at the walk-up window (outside of store)! If you accidentally press it once, then God forbid you press it again! Otherwise be prepared for an attack from a late arriving, livid pharmacist with the most belligerent, disrespectful attitude I have ever encountered from a "pseudo-professional".

Is it my fault the buzzer is impossible to hear from outside? Is it my fault the shades were still down at 9:05am, 5 minutes after opening time? Is it my fault the pharmacist was running late and hadn't even opened the pharmacy yet? Is it my fault she (apparently) forgot to take her own medication that day? Regardless, I greatly regret "pushing her buttons".

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ClickList
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FISHERS, INDIANA -- I was verbally attacked by an employee while picking up my ClickList order. He yelled at me saying that he did not pack my goddamn order. To the point my twin 11 month old boys started to cry. Majority of my order was said not to be available. I went into the store and found all my missing products to be on the shelves. I spoke with the manager Dan and he acted like he cares, he's a great showman.

I called because I was missing items and still charged for them. I filled out a survey and Anna the assistant manager replied but said Dan has taken care of it. I have repeatedly called and emailed with no response. They charged me for items I did not get. The products I got had mold on them. The bread was smushed. This store and its management does not value its customers. I just want my money back for the items I did not get.

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Pathetic Condition of Store
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

COLUMBUS, OHIO -- Kroger appears to be censoring what can be posted on their Facebook page. Doesn't surprise me. They also state that they are receiving a lot of feedback from customers lately. Hmmm...I know why. Here's a feedback message that I sent to Kroger a week ago. I gave them fair opportunity.

I have been a Kroger customer for decades. Even though there are cheaper alternatives I know when I walk into a Kroger store I can expect a certain experience level: bright clean stores, helpful workers and recently FRIENDLY workers. However, my opinion of Kroger has been severely impacted with a visit to the store on Soldano Blvd. I have visited more than a handful of Kroger stores. Never have I ever wanted to turn around and walk out. This store is a pathetic disgrace. The issue wasn't a simple end of Saturday mass shopping event.

This store had so many lights out you could tell that the manager simply didn't care; the darkness gave the store a dingy feel. The floors were despicable. The store was the worst grocery chain store I have ever walked into. This experience says a lot about the Kroger company. I did notice that the store is located in one of Columbus' more depressed areas.
spend $500 - $600 a month at Kroger in a given month as I find other grocery stores to be cheaper for the bulk of my grocery shopping, and after this experience I can say certainly cleaner. I realize that does not make me Kroger's largest customer. However, I've decided to become a consumer advocate. I have and will continue to
So Kroger only cares about a nice store experience for customers that live in affluent neighborhoods. I only report on social media and review sites about unacceptable issues with corporations.

I will not be visiting another Kroger store until this issue is resolved. In one week I will start posting comments on several social media and review sites. When I do post my review, I will add any comments that I receive from Kroger. The worst response would be a simple "we're sorry about this situation and are looking into it." The best response would be to provide specific details of the plans to get this location up to the expected condition. I sincerely look forward to hearing from you.

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Kroger 123 Rewards Rip Off
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ST LOUIS, MISSOURI -- If you have a Kroger 123 Rewards card throw it away ASAP. I had racked up over one thousand plus points for rewards (per Kroger site). I went to use card and it was declined. I was confused and knew I was nowhere near my limit. I called US Bank who handles for Kroger. Kathy, (no last name) laughingly said we froze your account because you are four days late on your monthly payment. I asked Kathy, "Will this interfere with my rewards check due to me in August?" and Kathy giggled and said, “What do you think”. She enjoys her job way too much. I paid and chopped up my card. I also checked online and found that I now only have 66 reward points. Caveat emptor!

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All Areas Going Downhill
By -

HOUSTON, TEXAS -- Kroger. Used to like them but not any more. First let's start off with the bread. A few years back they had good bread. About a year ago the taste changed. Now the bread is horrible. It's got some weird chemical taste to it. Either that or it falls apart on you. So someone, somewhere along the line obviously changed their ingredients to something cheaper which is not that hard to figure out. The meat is filled with die, which makes you think its fresh, yet when you get home, the next day its already turning. Their pudding used to be good as well, until about a year ago, then the taste drastically changed.

I'm not sure what's up with them, but something very different is going on with all their foods. I hope I'm not the only one that's noticing this. Their Kroger bottles now have a very flimsy plastic which breaks easy if you drop the water even one time. A whole will be in it somewhere and you'll lose your water. I confirmed this by calling customer service. My question was, did the company change the plastic on your Kroger water bottles to something cheaper? Well after about 1/2 hour on hold, then another 10 minutes getting transferred twice to two different people, finally someone could answer my question. Which was yes.

The apple juice doesn't even taste like apple juice. This was the one for $1.99. Do yourself a favor and dish out an extra 40 cents for name brand. Its much better. Oh and it actually tastes like juice. And of course we have price gouging. Why have a new low price sticker and then a week later raise to a new low price which is higher than the one you just put out? I mean really. Every week I go by and it says new low price $1.48 or something on that line, then the next week it says new low price $1.69? Do they think the shopping public are this dumb? We can see. If you put a new low price up, you need to keep it for more than one week.

Plus the fact that they are charging almost the same price for their store products now as they are the name brand products. Come on. It's store brand. Boy, they must think their stuff is really that good. Sorry but it's not. I've already stopped buying their water, and will never buy it again, just because I don't think it should have taking 45 minutes on customer service to answer one simple question. Their meats are out as well. Soon I will stop shopping their almost completely. I will only go on days they sell name brand products like the Del Monte vegetables on the mega ten events. Other than that I'm pretty much done with them.

Be sure to check your expiration dates too. Their employees aren't too bright. I witnessed one of them pick up a steak that someone left near the bread and go put it back in the steak section. Who knows how long it was left there, I took a look at it and looked kind of deep brown, probably no good, or on the verge of being no good. So I did what any reasonable person would do. I threw it down aisle 5 like a frisbee. Oh yeah. The baggers don't know how to put things in bags either. Half your groceries will be in the cart without a bag. So make sure you grab a few extra. Bye bye Kroger.

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What to do ????
By -

CINCINNATI, OHIO -- Okay, so I went shopping at Kroger and I used an ebt card $260.55 to be exact, and I owed cash for non food $33.55 (I was paying cash with master card). After I had done swiped my ebt card she noticed she didn't use my coupons I handed her at the beginning of my order. She then tries to apply the coupons to my CASH balance which needs a over ride key from a manager and the manager is off this 50 yr old lady running a brand new Kroger 6 USCANS 2 lanes and front desk not to mention I go at midnight on the 9th because that's when my ebt balance is loaded to the card but this lady is always there alone on 3rd shift, but back to what I was saying.

So she then can't over ride because of no manager on site, so we then try to take to coupons off and you need a (OR) key for That too... so she pages a butcher in the back ~ his wife is the manager. He calls home and allows the cashier to talk to his wife ''The manager'' and she says try to pay with cash so I run over to a bank IN THE SUPER STORE and with drawl $40 with a small fee of a couple bucks ''fine''.

After sitting there for 1 1/2 hours trying to resolve this, she the (cashier) then gets permission from the butcher's wife ''the manager'', lol to collect the cash amount of $33.55 and suspend the order until she got there in the morning and she would fix it. Then the cashier takes a copy of my state id and my phone number in case of any problems. Not to mention I was Very nice during this 1 1/2 time period.

Then I wake up in the morning with a missed call from the police station. I call back and they say the card you used apparently didn't have enough money on it to cover Kroger's last night you need to go pay them. I tried to explain the situation and he got rude like I was a thief... so I then contact Kroger and ask them why they called the police on me when they have my info there, they said it was the professional way of doing it?!? Really?!? and now I'm mad because they made it out like I tried to get over on them, so I hang up and cal my ebt card to see if I did pay before acting an ass and then looking like one too.

And it tells you your last 10 transactions and it said may 10th 1:07 am in the amount of $260.55 then after that it says 6:33am in the amount of $260.55 refunded back to the account, so I call Krogers back... and tell her when I waked out that store every thing I had was PAID for... it was their error, and she admitted they had to cancel the whole order out and needed me to come in and re run my card again OR she was going to prosecute me.

So now I'm pissed and told them I have a life I was not going to stop what I got to do and come right there I then told her I stood there that night for almost 2 hours at their convenience and they would have to wait for my convenience to come back down. She goes on to argue it was only 54 minutes she watched the video bla bla bla...

So can I go to jail for this? If they do press charges what action should I take? Is this Illegal? Isn't a manager always supposed to there? (legally) I could have gone right down there with a simple phone call from Kroger but since I was contacted by the police with accusations being made, then her to tell me if I didn't come right there she was going to press charges on me, so I'm making it a point to pay them when I need grocery's again and will already be there (gas is over $4 a gallon) not to mention there was enough on my card $500 and all of my ice cream was melted and ruined. Any advice????

Resolution Update 05/11/2011:

So I was upset when all this took place and still a little upset about it ...but to answer your questions ..Yes you can use coupons in fact here if you dont use your kroger plus card with your food stamps they can suspend them this is for wic as well, I couldnt do nothing as for the re ring or just walk out because it was already taken out of the account , and as far as me not running right down there was I am married with two kids my successful business just collapsed and im on food stamps , and gas is alot for me in a suv and now every manager there and police are gonna put me as a thief , IM AN HONEST PERSON , it hurt my feeings to be called that not to mention im 26 and dont have sqwat on my record and i was gonna go pay but when i was already in the neighborhood like when I was taken my daughter to school in the morning ,and my reason for going that night was because I didnt have breakfast for my daughter b4 school she goes to kindergarten so they dont feed them, and its common to run out a week b4 you get more (ebt) so that last week my sources are dry and im living day by day until they come :( but I live in harrison ohio there is only 1 kroger here so i said cincinnati because you just never know someone from krogers could have ran across this and got me in trouble or something ,im not good with the laws or i wouldnt be here i just know how to stay outta trouble and the rest is just common Courtesy ,okay but on to it i talked to the police again and they didnt believe me and stil treated me like crap so i called krogers company and spoke to a higher person had her check into it she tels me it was their screw up she was sorry she made that kroger cal the police had them come down there and told the officer that treated me like shit it was their (kroger) fault EVERYONE of them kissed my butt and gave me gift cards and the cop Im calling his boss tomorrow because he didnt give me a chance to explain he just told me if i didnt pay he was gonna arrests me infront of my kids and that really upset me because if I cant talk to an officer that gets paid to protect me and my rights about my RIGHTS WHO CAN I???? and thats what brought me here thanks to all of you helpful or not nice or rude you all help me in making my decision

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Bad Pork Chops
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

FRIENDSWOOD, TEXAS -- Bought today and cooked today pork chops dated to expire in 5 days (which is a bit long). Didn't pay attention til their totally cooked. Color was pinkish on the outside but not inside. Then noticed the entire napkin they sat on in the package was pink and had a strange smell; and it was not pink from blood.

Made me think of that "pink slime" I have been reading about food processors using to disinfect meat - it's ammonia something or other. They do not taste like grilled pork. The don't have any taste or smell, like it has been bleached out of them. Also, they have a mushy texture, not at all like the more chewy texture of pork chops. Won't be going back there again.

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Rude Employees, Poor Management to Boot
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LAGRANGE, GEORGIA -- I have been shopping here for years. I enjoy the fuel points that you earn and use them frequently. Me and my family (husband 2 young sons) were getting gas. The attendant was angry because she was having to clean a gas spill at the next pump. When my boyfriend was standing at the kiosk waiting to pay she glared at him and shouted that she would be right there very angrily.

She was curt and rude, and following him to the pump informed him to turn off the car when we were pumping our gas. OK for ANYONE that has ever kept their car going, forgot to discharge static electricity or have been talking on their cell phone while getting gas, keep your comments to yourself you are no better than I. I have seen COUNTLESS people not follow these rules and nothing is said to them. This girl was in a bad mood and felt like being bossy.

My children were in the car, and it was a very hot day. So when we didn't comply, she turned off the pump, and as we drove away proceeded to shoot us a bird. This is the kind of trash that Kroger employs, and then refuses to take any action against them, even though she is clearly shooting a bird at customers on camera. The manager at this particular store is careless and lazy. He has since went on vacation before resolving the issue, and has this same cow running the customer service desk. Despicable.

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Always have bad meat products
By -

DECATUR, GEORGIA -- Several times I have gone to KROGERS supermarket to shop and recently I have purchased meat from Krogers that is tainted. On one occasion I purchased the large roll of Krogers ground beef which was on sale only to get it home and open it when the tainted odor almost made me gag. Then a few days later, I purchased some oxtails only to get them home and the minute I opened them up, the scent of tainted meat hit me in the nose again. Then on another occasion I purchased two packs of the organic chicken they sell only to get it home and opened them up to cook the chicken for dinner only to be hit in the nose yet again with the smell of tainted meat.

On a few more occasions I have purchased tainted meat from Krogers. I have spoken to several of my family members and they have had similar experiences with Krogers meat. We tried to come up with a reason as to why Krogers meat is so often tainted and we concluded that Krogers meat products are priced so high that no one buys it so they let the meat sit for so long that when they do finally drop the meat to an affordable price, it has sit so long on Krogers shelves that it is spoiled.

We have learned that if meat products seem like a good bargain in Krogers then it's best to bypass it as it has probably been sitting at such a high price on the Kroger shelves that no one purchased it so when the managers of Krogers finally did drop the price, the meat was probably spoiling so they had to finally drop the price to get people to buy it.

Thank God I have the means that I can drive past Krogers to the PUBLIX up the street and purchase my meat products which are always fresh. I have not had a bad experience with any Publix meat products since I stopped buying meat at Krogers. By the way I am telling everyone I meet not to purchase any meat products that are ON SALE at Krogers or they will regret it. I learned this the hard way. Now I am a very satisfied customer at PUBLIX.

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Kroger Rating:
Star Half star Empty star Empty star Empty star
1.5 out of 5, based on 51 ratings and
104 reviews & complaints.
Contact Information:
Kroger
1014 Vine Street
Cincinnati, OH 45202-1100
1-800-576-4377 (ph)
www.kroger.com
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