LAS VEGAS, NEVADA -- Searching for motorcycle luggage, I got the Google result. At the bottom of the image, see LeatherUp ad promising 10-30% discount with promo code G12. Clicked link, went to LeatherUp.com, chose luggage, tried to purchase - coupon code rejected. Chatted with customer service rep, who said LeatherUp is not responsible for content of ads it pays for.
According to him, ad service speaks for LeatherUp but LeatherUp has no obligation to act as if any of its ads are true. Refused to honor discount code, offer discount, accept any responsibility for ads LeatherUp pays for. Essentially, said false advertising and bait-and-switch are fine, no problem business practices. Amazing. This is blatantly sleazy.
LOS ANGELES, CALIFORNIA -- I placed an order for a helmet that was on great sale, end of season. The website showed my size available so I purchased! Received a confirmation email. A day later received an item-shipped email. 3 hours later I received a "sorry, this item is out of stock". Really? In this age of e-commerce, I expect so much more out of a web front. They don't have their warehouse/supply tied in 100% with the web? Of course I called and was put on hold for 10 minutes waiting for the next available agent.
They gave me the same spiel, and when I started poking at them, was told that they ship in a high volume, try to get everything out the same day, therefore their process is to say it's shipped and then decide whether it's available or not.. Have they heard of Amazon? Any other high volume company worth its salt that ships hundreds of thousands of packages every day? While I can see a mistake once in a while, actually admitting that this is their business practice is mind-blowing.
So now, I have a charge on my credit card, it will take them 3-5 days to issue the credit, and I'm two days more delayed with finding somewhere else to purchase my helmet. Parting shot: I will never ever ever purchase anything from them.
JONESBORO, ARKANSAS -- I have ordered several things and only two times have I ordered something and needed to return it. Ordered a helmet that had odd sizing and I didn't measure beforehand and I pulled the tags off of it so I didn't even bother with sending it back, 2nd time I ordered a vest and I was in between sizes so I ordered too small. Left the tags, paid the shipping back, put down that I needed next size up, 1 week later I had my vest. I've probably ordered about $500+ and know which brands are good and which are okay. Only had one straight up bad item and that was a Hawk modular helmet. Not LeatherUp's fault but what can you do.
I have ordered from them before, good experience. This last order I looked at a pair of boots, did not see a width size so I called their sales number and asked about the width. I was told "ALL our boots come in a Medium Width", so I ordered the boots. When they arrived I tried them on and they were a regular width, no markings in the boots to indicate they were a Medium Width.
My rant come due to the fact that when I called their customer service number about the boots I was told "you have to pay for return shipping", even though their sales department had lied to me about the sizing of their boots. I tried 2 times to get them to pay for return shipping and both times they refused.
They even removed the purchase from my account so I could not write a review of their crappy customer service on that invoice on their website. I would imagine all their reviews are generated by a "good review service company" than real customers. Beware of them, do not order from them. I will never recommend Leatherup.com to anyone again. I will never purchase anything from them again. As an avid rider I was telling people about them before but not anymore!
LAS VEGAS, NEVADA -- I purchased a helmet and bluetooth speaker system that attaches to your helmet. After opening the package and trying the bluetooth system on the helmet, I found it uncomfortable and I couldn't hear it over the engine. So naturally I called to see if I could return the Bluetooth set since I'd never use it. They told me to ship both helmet and bluetooth back (even though I wanted to keep the helmet).
A few weeks later my package arrived just as I had sent it, with helmet and bluetooth included and no refund (goodbye $30 in shipping). I called them again and they said when I opened the packaging I voided my ability to return the both items (would have been good to know ahead of time)... "But just to clarify how this return policy works, simply by opening a product and finding it doesn't fit, doesn't work, isn't what you want etc., you negate the ability to return it." Well how do you know if it works/fits if you can't even open it! Why not just say - no returns/exchanges!
Not only that, but the "manager" gave me the runaround on the phone, saying they'd take care of it and get back to me, which they never did. I know they're cheaper than other sites online, but don't expect any kind of return/exchange... just assume what you get is what you get.
LAS VEGAS, NEVADA -- Very, very poor customer service. I sent 3 emails about an update on an exchange. Received the same cut/past of the wording on the website. Tried chat--had a very rude exchange with the Customer Service person, Val. Tried phoning--apparently Val is the only one in Customer Service. She refused to allow me to speak to management and continued to repeat the same cut-and-paste from the website. My question was about an UPDATE, now how to do an exchange. When I requested she make the exchange a return, she said she wasn't sure if she could do itand there is no one else to talk to. NEVER AGAIN!!
LOS VEGAS, NEBRASKA -- Do no do business with this company!!! After contacting the customer service department and giving them my measurements I was told to purchase a medium sized jacket. Because the representative didn't sound like she knew what she was talking about I ordered a 2X Large. When it came 12 days later it was too small. It was nowhere near a standard 2X Large.
I called back customer service. A very defensive representative said I could return it and exchange it for a 3X Large – which he assured me was in stock. I did so at my expense and seven days later the representative calls me back and tells me the item is not in stock at which time I asked for a full refund. They issued a refund minus the shipping fee I originally paid and the shipping fee I paid to return it and they did not refund the tax collected. Is this not tax fraud? This company is a rip off plain and simple - do not trust a word they say!!! In the end I was out for the shipping fees both ways - and the taxes. A bad experience all around.
LA -- Leather.com refused to honor shipping rates posted on website. In efforts to purchase a Nolen N-com B4 system for my motorcycle helmet ($227.55 which include a promotional discount of 20%), I ran into a problem with shipping rates at the final checkout page.
Delivery Options Price Estimated Delivery Time from Ship Date
FedEx Ground $7.95 Flat Rate (Unlimited Items) 3-5 Business Days
FedEx Express Saver $13.95-16.96 (estimate) 2-3 Business Days
FedEx 2nd Day Air $17.95-22.95 (estimate) 2 Business Days
FedEx Next Day Air $23.95-35.95 (estimate) 1 Business Day
When I selected the FedEx Express Saver rate, the website added $45.00 to my bill. When I called the company to resolve the issue, I explained to the representative the problem. She told me she would call me back shortly after speaking with a manager. Some hours passed, and I called them back and left a message for the customer service representative who was working the problem.
She called me back and let me know that the manager would not honor the shipping rates posted on the website stating they were outdated, and that they were only "estimates". I explained that the estimate was posted between $13.96 and $16.96, not $45.00. This should have been resolved by charging me the higher end of the estimated shipping charge of $16.95 and then removing the rates from the website if they were incorrect. How the manager chose to handle the deceptive shipping rates was dishonest.
LAS VEGAS, NEVADA -- Good prices, fast shipping, BUT they will not last as long as HD & other products. Most importantly, they're "No Risk Return policy" IS a risk, as YOU must pay for return shipping. I've bought 3 pairs of boots from them. I know my size, but their Chinese makers do not know "consistency". I've had to send back every pair because they did not fit. The last pair I ordered was the same size & make as the last, yet I could not get my feet in them. So, I get to pay $25 to ship them back to them, so I can exchange them & HOPE THEY FIT OR I'LL HAVE TO PAY AGAIN.
LOS ANGELES, CALIFORNIA -- I bought a cover for my motorcycle from Leatherup. The day I received it I tried to see if it would cover my motorcycle. It did not fit and I sent it back in the same box it came in with the exception I could not vacuum seal it to the size of a plastic lunch bag. Three weeks later when I still did not receive my refund, I called them. The only Person I could talk to was the Supervisor **, who rejected my return because he said it had a mark on it and the box it came in was torn.
I finally received the cover back and it is perfect, just the way I sent it to them but one part of the box came loose where it was glued together came loose. Nothing torn and no oil, dirt or any other stains. ** told me that he was the only one I could talk to about this and that **, his boss already knows about the rejection. I asked to talk to ** and was denied and told I am stuck with my purchase. Save you money and spend it at a reputable company that stands behind their products. Leatherup return policy is a scam!!! DO NOT USE THIS COMPANY TO BUY ANYTHING.