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Poor Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MILTON, PENNSYLVANIA -- I purchased a cap from Leer less than two years ago. The plastic piece on the rear window that covers the tailgate is extremely warped. Leer will do absolutely nothing to help. They say this is a part, not part of the cap. This part is so warped the double sided tape is peeling away from the glass. It looks like crap, leaks and they will do nothing for me. Don't ever buy a Leer product!

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Complete Drop in Quality by the Manufacturer.
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

DOWNSVILLE, NEW YORK -- After owning and using a Leer truck cap for my business for over ten years, with complete satisfaction, purchasing a second contractors cap was a given. The quality of this new cap is nowhere near the first cap which is the same model and design. The cap has been re-installed with new hardware by the installing dealer and has not been on my truck for four months. The roof rack attachment points came loose, tearing self tapping screws out and the rear door slid off to the side causing wear on the thin aluminum. The roof leaked and the entire unit is lighter and thinner than the first cap. It was a poor choice for my business and has cost me much lost time.

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Leer Tonneau Cover Poor Quality
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I purchased a Leer 750 tonneau cover for my 2018 F150. The cover came in with bad paint; poor quality control. The dealer sent it back and Leer fixed the paint. However they did not bother to tape it off well and there is overspray on the rails as well as the headliner. Leer also damaged the gasket so it leaked. The dealer (who has been great to deal with) ordered a new gasket and it still leaks... badly, not just a drop here and there. I sent Leer an email and left two messages, and I never received a response. I am still waiting to see what the dealer is going to do. Leaking is the main issue. I have a friend with an A R E that is 14 years old and it does not leak. Do not buy Leer.

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LEER Tonneau Cover Poor Quality
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

PENNSYLVANIA -- When I ordered and purchased a LEER 550 Tonneau cover on 04/13/2018 from Chucks Custom Truck and Trailers in Medina Ohio. I was told that delivery and installation would be in approximately three weeks. Not hearing any status for nearly four weeks I contacted Chucks Custom Truck, I was told that there was a problem with the finish on the Tonneau cover and it was sent back to LEER.

Practically five weeks after I ordered the Tonneau Cover I was scheduled shop time for the installation. Upon inspection of my new LEER cover I immediately discovered various flaws on the cover finish and various installation issues. The underside of the cover has large red scuff marks. The installation was very poor, the forward gasket on the truck bed was horribly out of line by inches, the inside clamps were not secure but hanging on the rail loose, the inside stops on the rails were not adjusted properly, while the entire cover was delivered to me very dusty. The rear gasket between the the top bed rail is very flimsy and leaks.

I am very disappointed in my experience with LEER and their retailer. The retailer blamed LEER for the way the product was shipped. The owner indicated to me that he would contact LEER to see if they would compensation me, I have not heard anything back. This is an example whereas workers do not take pride in there work. LEER has never responded.

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Piss Poor Customer Service and Quality
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WOODLAND, CALIFORNIA -- WOULD NEVER BY LEER PRODUCTS AGAIN. After spending over $2,100 on the shell and waiting a couple weeks (that's fine) I received the shell. The door was mismade with a 1/2" gap at each side of the opening. Instead of making a new door I had to send the whole shell back and then had to wait over a month to get it back. Still don't have it yet. It's raining here on the Oregon coast, that's why I bought the shell.

Local dealer was no help at all, didn't have a clue about the features and did nothing to work on my behalf. It took Leer 2 weeks to tell me what was going on, they appeared to have lost it. The photos they show didn't show how large the gap was between cab and shell. Piss poor service and half ** product!

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Truck Topper Leaks
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

CHARLESTON, WEST VIRGINIA -- I purchase a Leer camper topper for my Toyota Tundra. The topper leaked in three places when it rained, despite having the topper reseated on the truck bed and having it checked several times by the local dealer. A careful inspection found the topper had apparently not been made fuller square to the truck bed, the tailgate gaskets had been left long and not sealed on one side, and the electrical wires leading from the outside topper light to an accessory light installed inside the truck bed, had not been sealed.

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Leer Topper
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NAPLES, FLORIDA -- Just installed a Leer Topper on Colorado truck. Topper started leaking. Went back. All they said that they can put silicone in the one corner. Still leaking! We reset the topper's seal. But it continues to leak. When it rains the topper leaks in the back too. It just comes to it's a piece of **. The whole purpose of a topper is to keep the bed dry so when you put your stuff in it stays dry! Stay away from Leer if you're in Florida...

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Leer Trilogy Folding Cover
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN JOSE, CALIFORNIA -- Do not buy Leer Products!!! I purchased a Leer Trilogy folding cover from Campway's in San Jose. After 2700 miles the top flew off my truck. I have talked to Campway's, the Northern Ca representative of Leer and Adam in Customer service at Leer with no help. Campway's offer me a new top for $700 instead of $850, Leer was no help. After 2700 miles Leer and Campway's should be replacing the cover.

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LEER Truck Cap
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

My name is Homer ** Rimersburg PA. I purchased a LEER truck cap. It was too high. I could not reach back door and when I received the cap the paint was damaged on it. Got in contact with dealer and got no response from LEER. If I were you I would save your money. They won't respond if somethings wrong with the cap.

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Leer Cap Window Exploded for No Reason
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

WOODLAND, CALIFORNIA -- Driving north on the 405 freeway in WA state on a hot and sunny day in summertime 2017. My driver side cap window completely exploded into a million pieces all over the freeway unprovoked and for no apparent reason whatsoever.

It appears that most cap/shell companies don't cover glass so I may have to file a comprehensive claim with GEICO for replacement. Bummer. Kind of a shame that the window simply exploded on its own after exactly 2 years of ownership. I would highly advise not buying a single pane of glass models like the 100XQ model or equivalent snug-top model. If you look at my photo you'll see that there is a ton of chipping even on the outside rim of the glass

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Leer Truck Caps Rating:
Star Half star Empty star Empty star Empty star
1.5 out of 5, based on 13 ratings and
14 reviews & complaints.
Contact Information:
Leer Truck Caps
3560 Housels Run Road
Milton, PA 17847
570-742-2647 (ph)
www.leer.com
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