CHARLOTTE, NORTH CAROLINA -- After waiting almost a year for the house to be built, noticed flooding and water flow issues from uphill 10 days after moving in. After 13 months, noticed foundation issues. We now have differential foundation settling, sloped and bulging floors, improper grading, soil erosion, cracked drywall, an 11 foot retaining wall is a state of failure... Lennar blatantly disregarded the certified engineer's specifications, water flowing under the house. It's been a nightmare. Lennar claims to have taken responsibility but has failed to remedy any of these issues... It's been three years. We now have an attorney. There's simply too much to discuss here. Please visit a site my wife and I developed to get the word out...**... There's a lot there, pictures, videos, engineering reports. RUN FROM LENNAR.
RALEIGH, NORTH CAROLINA -- I was in the middle of docusigning my contract with Lennar homes for a brand new house and was so excited!!! In the middle of me signing my contract, my brother called me. He told me to run like hell. He said that the Lennar homes built by him weren't even passing county inspections. Surely it was just a fluke. He then told me to look at the reviews. He stated that they are aesthetically beautiful, but there tend to be a lot of problems under the surface. My heart sunk as I looked at their 1 star ratings and as I read through the thousands of comments. Suddenly their 92 page contract made sense...3 pages exempting them from mold damage. Why? Oh, because apparently they construct the homes quickly in the rain and don't allow them to dry before ceiling the walls. 2 pages dedicated to cracks throughout the house exempting them from potential foundation issues. It started to get clearer to me. No home is perfect...and a lot of times it has everything to do with who is physically building your home that day. So it's dependent on that main factor. But the fact that all of these complaints (and they were under warranty) went unmitigated, it shows that Lennar does not take pride in what they build and have zero regard for customer service. With that said I was just so in love with the house still and felt so upset to walk away. The sales agents were so nice (hence my 2 star rating instead of one) the homes that were built looked really nice. My husband said it best...”if it were a laptop on Amazon with a one star review, you wouldn't even consider it. So why are you still considering the purchase of a one star home when it's the most important and expensive decision of our lives?” I walked away...they lost an almost sale. It was just too Many negative reviews from families that were not exaggerating about the problems with their homes (they had the picture evidence). My advice to Lennar is to provide better customer service and better quality homes....Lennar needs to take care of “renovating their own home” before they start building the homes of others.
AUSTIN, TEXAS -- The sales staff was confident and assured us of the timeframe for completion. But they were aggressive about signing the without an attorney reviewing the contract. When the builder failed to obtain permits and the delay went nearly 2 months past the estimate, they told us that they have up to 2 years and and are still inside their obligations. The contract specifies that my client would be expected to pay $100/day if he were to delay the closing even one day.
The contracts are overwhelmingly slanted to protect Lennar and give individuals little recourse when they are negligent. They did not apologize or make any offer to compensate my client for the gross change in completion that will delay his move to Texas. I contacted the corporate headquarters and they called and assured me that this experience was not what they expect. They said they would contact my client and make it right. That was on January 13th. They still have not contacted my client.
DAVENPORT FL, FLORIDA -- Absolutely terrible experience from start to finish. Here's the list:
1. They pressure you to use their in-house lenders, impose ridiculous fees when using your own, use scare tactics to sway customers into their financing.
2. Their in-house title company is equally as terrible, no communication, ignored customer and realtor emails, screened phone calls (quite literally heard our closer in the background scoff and ask to say they were busy), delayed closing BY DAYS, bad attitude from staff. Had to constantly chase after things in a timely manner as they were not doing their jobs.
3. Walk through was made, was told a second walk through was not policy anymore, closing day came and passed and none of the repairs noted during initial walkthrough were made. AND staff removed appliances from the home to take to another home, forgetting the house had already closed. (quite literally robbery at this point as property became private property).
4. Provided outdated information on multiple fronts for customers to connect utilities/services.
5. Proper connections for internet/cable within the home were NOT EVEN PULLED INTO THE HOME by the builder. This identified by the service provider.
Not to mention they are NOT very realtor-friendly. Horrible compensation structure for the amount of work they put the realtor through (completely opposed to the market norm) and have heard horror stories of sales reps attempting to have other customers drop their realtors in exchange for additional benefits.
STAY FAR AWAY FROM LENNAR. They need to realize their CUSTOMERS matter and provide more respect to the realtors who connect the two together.
LAKEWOOD RANCH, FLORIDA -- We have been looking at homes in Lakewood Ranch and decided to check out the old "WCI" which is now Lennar. Wow, talk about night and day from what type of product WCI used to produce compared to the cookie cutter bare minimum builder grade Lennar is. We were shocked the approval board even lets Lennar build these type of low quality homes in Lakewood Ranch/Country Club East. The road of their homes all look the same and wow do they look out dated and cheap. Paint color and roof colors were so old and out dates, their light fixtures are so cheap...could they not spend $150 more and put up a decent lighting package? Landscaping and exterior were so boring and underwhelming. Every other building in Country Club East builds a quality home, Lennar produces bare minimum and it clearly shows inside and outside.
LAWRENCEVILLE, GEORGIA -- Signed a contract for purchase of new townhouse on 3/10/20 with financing contingency. I could not qualify for a mortgage due to Covid related job loss thru their primary and secondary mortgage lender and notified Lennar within the stipulated timeframes however Lennar refused to refund my $5k EARNEST MONEY. THEY ARE CROOKS and big bullies. Don't do business with this company.
HOMESTAD, FLORIDA -- Good afternoon, hase July 31, 2016 buy a property in Artesa LENNAR. I was duped by salespeople who sold me a lot for $25,000 more to locate the house on the lake. I did not want neighbors who saw to my yard. I was told that only would leave a easement for maintenance of the lake. Never told me that this is public and unless it is a dog park. I'm construction pool. I have no privacy. Have neighbors taking picture on my property offending my family. I'm getting complaints, resolved nothing Vesta Association. I went to Lennar and nothing. I presented evidence, nothing. I determined to put my house on sale. They are liars and...
MIAMI, FLORIDA -- Thanks a lot for the big disappointment and destroying someone's dreams in finally being able of owning a home!! Be careful with Lennar. They can be deceiving and they lie!!! Went to look at their houses in some of their communities because was told upfront that qualify/was approved for a house until certain amount. Because of that ended up looking at those houses that meet the amount.
After choosing a house, picking up the colors of the house, cabinets, floors, etc… contract was done, signed and everything. Even the down payment was given in which check was cashed already. This house is one that is currently being built and has a finish scheduled date in August.
Today after meeting with a different loan officer that was assigned to was told that no longer qualify. From the time that originally was told that was approved until today (5/26/13) nothing has changed in the credit report to reflect nothing negative, or anything else in general.
From the things that everything has happened, at the end looks to me that is something "personal" with the loan officer and he doesn't wants to do work or less work to make things happen. As is logical only reason that went and looked at houses and all that was because was told that qualify to buy a home, otherwise why bother looking or anything. I am hoping that this posting is read by a big boss in the company that can make things right. Until then…
SAN RAMON, CALIFORNIA -- We bought a Lennar home in 2007. The house was built in 2005 and the prior owner was "house sitting" for his investor dad and the home was barely lived in when we purchased it. The oven, microwave etc still had original wrap on it etc. When we moved in that summer we lucked out and had a reasonably cool summer. The next year however, we experienced the normal Sacramento 100 degree heat wave and although we had the AC running full blast day and night, several of the bedrooms remained oven hot.
We called in an AC company and after doing a complete check, informed us that it is not the AC unit itself but the way the ductwork was set up. Apparently it did not reach several of the back rooms, hence no air flow. They wanted $20-25K to redo it. Of course we were in shock so we called for a second, followed by a 3rd opinion. All 3 companies came back with the same assessment, not the AC unit but the actual ductwork itself.
We called Lennar and they quickly send someone out to do a quick fix to the system and we were told that it a courtesy call as the AC unit is out of warranty period. Hmm, should ductwork that are NOT connected to all the air vent be considered a building design flaw or part of the AC warranty?? Anyhow with the quick fix, we found the system to be manageable, after all a little puff of air is a blessing compared to no air flow at all I supposed.
Now our backyard keeps flooding each winter when it rains and in the summer when we water the lawn. We thought it was the poor soil we have here in Sacramento that caused the problem. We hired a landscape contractor to remove the "clay" with good old dirt. $10K later we found out that it was not the soil because when the contractor tested the drains, found out that the builder never connected the hook up. So all these years the flooding was caused by their lack of quality control.
The kitchen tile floor is covered with hairline cracks and none of the outdoor outlet works. We called them again and was given the same line, "oops out of warranty period." I would argue that ductwork should be structural and Lennar should be responsible for it. Turns out that several of the neighbors had the exact same issue. I will continue my crusade to warn others of this unscrupulous builder. I and all my family (including huge extended family members) will definitely be warned. My first home was by Dunmore home, another builder who refused to stand by its product and viola! Dunmore is now Nomore!!
It is a matter of time before Lennar follows that path unfortunately because a simple google for this builder is linked to many, many other ripped off consumer like myself. Get a clue, a $650K home should at least have ductwork set up correctly, rain gutter connected to drains and outlets that work. Shame on you Lennar!!!
NEW BRAUNFELS, TEXAS -- I bought Lennar's home and it was closed November 23, 2005. We had a number of warranty issues with this property, due to poor construction well below Lennar standards. The warranty department was unresponsive, or slow at best, and bordered on hostility at times. They demanded that we sign off the unrepaired open items when the normal warranty period expired.
These issues culminated in a refusal of the first Tenant to renew their lease and strained relations with the next Tenant to the point we had to release them from their contract. I am suffering significant loss due to these problems. Warranty issues included an inoperable dishwasher that took forever to get repaired, ill-fitting doors that were hung so poorly that one could insert a finger in the crack and see sunlight from inside a closed door, and other issues discussed below.
The present issue at this time is the air conditioning system. Problems with the A/C surfaced in the pre-closing walk-through on November 11, 2005 when it was noted that the A/C does not cool. The home is a rental property and was occupied in December 2005 and the A/C worked until August 2006. It failed on August 15 2006 and we reported the issue on the Customer Care/Warranty process on the Lennar website. We got no response until Lennar acknowledged the request on August 22, a week later.
We emailed Lennar once again on August 28, 2006 (still under warranty) that the A/C did not work. Lennar's system says a representative from Christianson Plumbing and Air Conditioning went to the home on August 29, but the Tenant says no such repairperson ever showed up, and because we had rekeyed the house there is no way Christianson could have accessed the house without the Tenant there to let them in. On October 10, we reported that the repairs reported in August had not yet been done and the work was accomplished until a week later on October 17. The technical details of the A/C problems can be sent, unfortunately can't be attached here.
The same problems resumed and our request for repairs of January 2, 2007 was not answered until January 9, 2007 when the Lennar warranty rep said it was out of warranty without regard to the variable parts/labor warranty periods on the A/C. On March 3, 2007 the new Tenant complained bitterly about the A/C. Christianson Plumbing and Air Conditioning responded six days later that the defrost board was out, with parts under warranty but labor was not, and finally did the work on or about March 16, 2007.
This did not remedy the problem so we had to send our own A/C technician, AK Air, Inc., who found a Freon leak and re-welded the copper pipes to the outside unit. He also found the defrost board out of order again, as well as a number of other issues. The unit needed a new compressor, possibly because it had been running on low Freon and lack a Freon filter dryer, which permitted trash and debris to circulate freely in the system.
It may also need replacement of the 4-way valve. The Freon filter dryer was missing. Since the zoning controller was not working, he changed the system from a dual zone to a single zone, and realigned the zoning controller for a single zone. It was the opinion of our A/C technician that the crew that originally installed the A/C were poorly trained. The welding of the copper Freon pipes to the exterior unit was rough and leaked.
The unit had no Freon filter dryer, which exposed the system and compressor to damage from bits of trash and debris in the roughly welded system – the poor workmanship of the installation suggests it is likely the copper pipes had a lot of trash and debris in them. The defrost board was defective and the zoning control board was not properly installed.
It is not clear that the 4-way valve is installed or working correctly, and it can't be tested properly until there is a proper compressor to provide the needed pressure. In either event, the 4-way valve may have been factory installed or it may have been shipped with the York unit to be installed in the field – their factory rep says York works both ways.
Overall, the warranty service system was inept at best and was possibly conniving. Constant delays of a week or more to respond to simple repair requests appear more like efforts to drag feet until the warranty expires than an effort to cure construction problems.
We are asking for a full reimbursement of the $4,369.99 it cost us to replace the system, plus the approximate $425 to replace the 4-way valve if it is found damaged after the system is replaced and pressure is available to test the 4-way valve. After, we bought a brand new house. Should we expect to spend close to $5000 for repairing cost only in the beginning of its second year? PLEASE HELP! Please let us know what we can do and we will do it!