NEW YORK -- Customer service in store needs help. They need to stop calling me bro. I'm sure they are told how to address people. And I feel bad for the employees who work there. Always breathing in chemicals. There are cancer ventilate cheaper products elsewhere.
ROSWELL, GEORGIA -- Very rude salesman, sold me a patch kit for my above ground pool that didn't work. I went to another pool co and they laughed telling me Leslie's Pools sold me float patches then sold me the correct patch. I would only recommend Leslie's Pools to someone I don't like.
My boyfriend worked for Leslie's Pool Supplies for 7 years, climbing his way up the corporate ladder until he became manager of his own store about 2 years ago. He was continuously lauded for his performance, and appeared to have a bright future with that company... that is, until this past February. His District Manager was transferred to Maryland, and was replaced with a young 1st-time DM who seems to want to "prove his mettle".
Since being installed, this DM has let go of 5 managers within his district... and, of these 5, only 1 was let go for solid reasons (he was continuously purposely late for work). One manager was let go because he forgot to make a deposit one night, and the others were let go for similarly paltry reasons. None of these managers got a warning at all before their termination, and these were solid employees that had dedicated years of service to the company.
Unfortunately, my boyfriend was the 5th casualty. This Tuesday, after working an entire work day (9 am - 7 pm), his DM came to his store at closing only to tell him that they were letting him go. He had accidentally mislabeled a computer being sent back to the corporate office, and it therefore took longer than expected to get back to HQ. This apparently qualified him as "unable to protect company assets"; he was never even warned that this might result in his potential layoff, and was completely taken aback. He had been working 65/hr a week shifts to get the store in shape, and, when it finally looked good, he was given the Axe.
This, it seems, is not about what the managers "have or have not done"; this appears to just be another case of a new guy "cleaning house" to try to make himself look better (like he's "cracking down", etc). To get rid of employees that have worked hard for a company for years, though, after simple mistakes is callous, disrespectful, and just plain wrong.
So, I am making sure to let the entire consumer world know not to buy pool supplies from Leslie's anymore... because why would you want to support a store that treats its long-time employees with such little regard? Please pass word of this to everyone you know who shops at this chain... Maybe if Leslie's starts losing customers, they might start treating their workers like human beings.
I ordered a Pool liner last year after 30 days and no call from them. I went to the store in Woodstock Ga. Where I purchased it to be told that when I ordered it the Manager was a fill-in while the normal Manager was out of town, and it was never ordered. The manager at the store this trip was the actual manager and he got it ordered. 1 month later they show up to do the install it is now 2 months $3800.00 later. Pool liner is leaking found out that the crew that had installed it had been let go and Leslie's had already had to replace other liners that they had installed.
They sent out a technician to dye test the pool. They sent out technicians to check pool levels then they wanted to send out a diver a month later after 25 to 30 calls from me I'm told that it's too cold for a diver so they would close the pool and call me in the spring. Never heard another thing. I had to call them so they sent someone out to dye test the pool WTH. He gets here and took the cover off and guess what. When they closed the pool they didn't bother to clean the leaves out. It took 3 weeks for the diver to show up.
Now the "Manager Ed" after 5 calls to him and to the service dispatcher I get a return call from him stating that he wants to send out a leak detection company and that they would be calling me the next day. 5 days later I get a call from them to find out they can't do anything unless the pool is full and clear. it is almost a YEAR and I still have not been able to use the pool. I want my pool liner replaced. Enough is enough. NEVER USE THIS COMPANY UNLESS YOU HAVE MONEY TO THROW AWAY. NEVER A RETURN PHONE CALL, ONCE THEY HAVE YOUR MONEY GOOD LUCK WITH GETTING SERVICE.
FRISCO, TEXAS -- First of all, I would normally never take the time to write a complaint on the internet, but these guys deserve it, and they've pushed me to the brink. For 3 months, I have waited on them to fix a minor problem with the heater on my pool - specifically, replacing the igniter that fires up the heater when it's turned on. 5, count 'em - FIVE APPOINTMENTS CANCELED over the course of 3 months AFTER I HAD ALREADY PAID FOR THE PARTS - TWICE!!!
They originally replaced the part, then sold me up the river on another $300 "panel" which turned out to not only NOT be the problem, but quickly shorted out the rest of the circuitry on the heater. Knowing they had made a bad situation worse, they then proceeded to schedule, and cancel 5 more appointments, always with some lame excuse (wrong part came in, defective part came in, etc.) Each time, I confirmed the appointment as directed, only to have them call back (usually the day of) to cancel again.
Today, I took the entire day off of work for what I hoped would be my last experience with them - and hoped to have the heater fixed. After waiting from 8 am - 12 noon (as scheduled), I called and was told "they're on the way". Called back an hour and a half later, and was told "OOPS - there was a "scheduling problem"!!?? WHAT??? Then - I'm transferred to "Dispatcher Dan", who of course, could see all the nightmarish information on my service history, but was unable to help me at all. In fact, he told me the service tech had already been to my house and had discovered another problem - TOTAL LIE.
So Dan transfers me to the Service Director, who, like a coward, let's me go to voice mail, and I'm done. I wouldn't even call back - but again, I've already paid them, and have nothing but lies, crappy service, and a broken heater to show for it. RUN AWAY FROM THESE MORONS!!!
ARLINGTON, TEXAS -- Leslie's states that customer satisfaction is guaranteed. However, this does not include the chemicals they sell. Nowhere in the store does it say their guaranty excludes their chemicals, and there is no place on the chemicals that says buyer beware, our chemicals are not covered by our advertised satisfaction guaranteed policy. The manager tells you the 14-day return policy applies to everything but chemicals.
Even if it is unopened, he says if he accepts as a return, any of the products they sell, he will be fired. It is safe for them to sell you sealed and unopened products, but once you buy it, even if you don't open it or break the seal, it is too dangerous for Leslie's to take back. Leslie's no return, no exchange, no refund policy is printed in small pale blue type on the back of your receipt. If you get a magnifying glass you can read it. The manager will tell you that you should have known about Leslie's NO RETURN-NO Exchange, NO refund policy, because the policy has been in place since 2009.
My complaint is that Leslie's publicizes that they care about their customers, and have a Satisfaction Guaranteed policy (before you buy), but after you buy all of the chemicals they recommend, if you don't need everything, it is too bad for the Customer. Buyer Beware! I am disappointed because I had trusted Leslie's, and I had no idea they had such a double standard. They should be more clear, that once you leave the store with the products they recommend, you are on your own.
I moved into my home in Peachtree City, GA and began using Leslie pools in June. Purchased many many dollars (Hundreds) in shock, chlorine tablets... was told by a neighbor I should convert to Salt water. We checked with Leslie who gave us a price of 1,200 that would expire June 24. We thought it over and decided to check with another pool supplier. He checked out water and found it was Over stabilized. We would have to drain half the pool and start over. We took the same water to Leslie and they said to use 6 lbs of shock.. 14 lbs of chlorine. Never mentioning the horrible over stabilization.
We then advised that another pool supplier told us we had to drain the pool and that we had "over stabilized" the pool. Leslie then said they didn't have the test capability to determine our problem. He was ready to let us spend another FORTUNE... without helping us. We're retired and can't afford this type of crooked dealings. I'd have a call in to Leslie home office. Let's see. BUT I won't spend another penny in there. Watch out folks.
ROUNDROCK, TEXAS -- Not so long ago I contacted LESLIE'S POOL EQUIPMENT to start up my in ground pool. Leslie, here-in-after known as LPE, sent a technician to service it. The tech could not do the job because he was short on equipment. (The beginning of this mess was JUNE 5, 2007.) LPE called to say tech will bring part, (A spring) to fix pool on June 18. NO SHOW, NO CALL to make it short. After paying $164.00 to LPE, my pool is not operable, and is collecting tons of algae. My advice? Let 'em sleep.