Lexus Consumer Reviews - Page 3

Volume 1 & 6 of the 2010 Lexus RX 350 service manual is missing its alphabetical index. On a 2" thick manual, not having an index can be a problem. It would be more of an issue except for the index being in the other volumes. A problem only arises if only volume 1 or 6 is purchased by itself. I talked to the folks at Toyota Service Publications. They will not be printing a corrected copy of the manual or apparently do anything else to correct the situation. So much for doing the right thing on manuals that run in the one fifties each.

DELAWARE -- 15k on the brand new RX400h and the windshield cracked for no apparent reason. The dealer upon initial inspection said that there is no point of impact & that the windshield just cracked. Lexus customer service denied our claim. The car should still be under the bumper to bumper warranty. We even have an independent auto glass company look at it and the finding is the same but Lexus denied; says they don't cover that certain issue.

And by the way, good luck on holding for customer service. I have to wait more than 1 hr every time. Bottom line is if you have a big problem, even if it is clearly a manufacturing defect, they won't fix it. Nobody from the main Lexus representative came to check on my car. They just denied it. What a nice customer service crap is that.

LOUISVILLE, KENTUCKY -- I own three Lexus vehicles. I recently bought a 2007 Lexus ES350 certified vehicle. We took it back to get some recalls addressed in which Lexus service took care of these issues. While there, my wife advised them the car seems to hop when apply the brakes. The service advisor called me to let me know that the brakes rotors were out of round and needed turning. The brake pads were in good shape.

I told them this was a certified vehicle and should be covered under the certified program. He stated the brakes were not. I told him I understand the brake pads were not covered but the rotors should be. He still refused to resolve this problem for us. The last Lexus we bought was covered no matter what the problem we had. Lexus has let me down. I always thought highly of the Lexus brand that's why we continued to buy them. Now I'm not so sure. I will remember this when buying my next car. CERTIFIED IS NOT WHAT THEY CLAIM!

When buying this vehicle as well as the other Lexus I have, I was told it was completely covered bumper to bumper. I guess Not. Also when we returned to the dealership to pick up our car, we had to run down someone to help us. No one came to us to ask if they could help us. A lot of young employees were in the service advisor's bay. One of them finally addressed us. If it wasn't for this young employee I guess we would still be wondering around looking for our car.

The rear view mirror fell off the windshield on my brand new 2009 RX350, and the Lexus engineer decided it was my fault. They refuse to pay for it and refuse to even tell me how he concluded that I broke off the mirror. They wouldn't give me a report. They kept saying they are not in the business of deciding how it fell off. Only that it is not a "warrantable" repair.... There is absolutely no damage to the windshield from the outside, so I know nothing hit the windshield. It looks like somebody pulled the mirror off the windshield. Part of the windshield is still glued to the back of the mirror. I had to pay my insurance deductible and fix it myself.

VACAVILLE, CALIFORNIA -- Purchased a used 2002 Lexus RX about 3 years ago. Have done all required oil changes at a local oil change shop and all required maintenance at a certified Lexus dealership. At only 92K miles as of 12/2008 I have experienced transmission failure. By the time repairs are done I would have spent nearly $6000.00 in LESS than 3 years of ownership of this Lexus. I think Lexus needs to recall these vehicles and should be stripped of their so call "high quality vehicles" that they CLAIM they make. Who are they kidding?

I will NEVER buy another Lexus AGAIN. Apparently lots of people have been complaining of some sort of transmission problem w/ their Lexus SUV at less than 100K miles. Does anyone know if there is a way for LEXUS to recall these vehicles??

VAN NUYS, CALIFORNIA -- Customer service at Keys Lexus in Van Nuys was the worst customer service I have ever experienced. I went to dealer to return a leased vehicle one Saturday morning and was told to come back the following week because I did not make an appointment. Are you freaking kidding me? I'm sure I'll get helped right away if I wanted to purchase a vehicle or get it serviced because they will make money off of me. Apparently, when you go to dealer to return your vehicle, you are not top of their priority list to get helped because they already made money and if you don't lease or purchase a new car, they are not willing to help you. It's all coming from Keys Lexus management. I sent emails to their managers regarding their poor customer service, but I haven't received reply back. I went to Lexus of Glendale to return my car and it took 10 minutes to do it. I'm definitely not buying any cars from any dealer owned by KEYS group.

If you are in a market to buy a car, don't go to any dealer owned by KEYS because they'll only help you only if they can make money off of you.

HOUSTON, TEXAS -- This warning light keeps coming on and Northside Lexus in Houston TX does not appear to be able to fix it after 3 tries. I wrote to the Lexus home office and they acknowledged receipt of my complaint, but that is all I have heard. After 8 days, no solution offered. In the meantime, we are forced to drive the vehicle with the low tire pressure warning light on all the time. This is certainly not the type of customer service I expected from Lexus. They are doing a fine imitation of GM and Ford. No more Lexus for me.

MANCHESTER, NEW HAMPSHIRE -- I am also having problems with the Lexus AFS headlights. When driving on hilly roads at night, there appears to be a black curtain that comes down and you cannot see in front of you! It is definitely a safety issue. I am dealing with Lexus now but am being told it is the nature of the self adjusting headlamps. I can't believe that this is acceptable. It must be some kind of design flaw. If I had driven this car at night, I would not have bought it.

The worst car I have ever owned. Brand new 2006 full of rattles they can't find. The headlights are so low. You cannot see the car in front of you. The dealer tells me that all of the customers are saying the same.