MEADVILLE, PENNSYLVANIA -- I bought the 1 yr. plan and it will not install. Tech support did nothing at all. Still doesn't run at all, also they wanted to charge me more to figure out why their product wasn't working. (The only one on that doesn't my whole computer) When I allowed them onto my computer thru support web, they did an internal scan while I was watching them and when I asked what they were doing he tried to hurry and shut everything down and say it was nothing.
I called in and got support from India, can barely understand them and they refused to do anything unless I pay 79$ on top of already purchasing the product that will not download. I spent 3 hrs trying to get this fixed and now have an unusable McAfee antivirus with no refund. How these people have any good reviews or even any business left is baffling. (The only way I can think is fake reviews and paying people to give them 5 stars.)
SANTA CLARA, CALIFORNIA -- Purchased McAfee software two years ago. They auto-renewed my "subscription" a month before it was to expire even though I no longer own or use the computer where it was originally installed. They "notify" you via email about the upcoming (which is cleverly disguised as a sales email/special offer) then charge your credit card a MONTH before the expiration date. You only have 60 days to cancel after the charge date (not the expiration date which is 30 days later).
Last, they charge you DOUBLE what a new subscriber would pay on the same date. I called early this afternoon to ask for a refund; CSR could not authorize it, said a supervisor would call back. NO CALL BACK! This is an unscrupulous company - AVOID THEM!!!
HOUSTON, TEXAS -- I purchased a protection plan from this company for my computer last year and never recall signing up for an automatic charge program after 1 year! They took nearly 100$ from my account without my permission and when I call to ask for my money back they say it takes 5 business day! They are quick to take your money but won't return it. This is Bs and I am a single mother who depends on this money to pay for food and gas. I am so beyond aggravated right now and all customer service says is sorry... Make sure to use another protection plan because McAfee takes money out of your account without consent!
SANTA CLARA, CALIFORNIA -- I have 2 computers, 1 has the Security-as-a-service and Total Protection on the other. I have yet to have a good experience with McAfee's tech support. They arrogant and don't do anything. They have not been truthful and even destructive.
First problem: Needed help to re-install my Security-as-a-service on my main computer. The first thing the guy did was delete half the icons on my desk top which included some very important documents and then resorted the rest so I couldn't even figure out what he deleted. Was in shock that this twit deleted my files without so much as asking me first what they are.
Second problem: The Total Protection on my other computer started having programs fail and sometime after boot up not be running. When I called tech support they would just reset it and say see it is fine but when I asked why did it go down they would repeat it is fine now. When I tried to push for an answer they would just keep repeating that it is working now and not give me an answer. Even when this problem re-occurred each tech person refused to answer my question.
Third problem: Started having similar problems with my Security-as-a-service where processes fail or my firewall would mysteriously be turned off. Again the tech would just reset and turn it back on but would not check the integrity of the AV program. Again when I asked about what cause the problem they refused to answer me.
Final problem: Started having problems with my main computer and while talking the Computer Tech Support they immediately said sounds like a virus. Sure enough they found several infections some very serious that have been on my computer for several months.
When I called McAfee Tech Support they gave me a double talk that there was nothing wrong with my system even though I had a log report the other AV I used to clean my system. It also turned out that my second computer was also infected. It was clear that the 2 AV programs I was using from McAfee were compromised and not fully working but yet when I was talking to a supervisor in the McAfee tech dept. he claimed that there was nothing wrong with either programs on my computer and refused to look at both of them.
Bottom line: I have dealt with Tech Support for all kinds of product both domestic support and foreign. With any Tech Dept some people you get are better than others and a few that should be let go. With McAfee's tech support I never had such gross negligence and a corporate culture of evasiveness as I have experienced with McAfee's tech dept. McAfee outsources all their tech support to another company and It is clear that this company does not care what you think or what happens to your computer or files. It does not matter how good McAfee's products are, if their Tech Support is bad then so are their products.
I've already spent over an hour with McAfee's Customer Care Supervisor listing all the problems with their Tech Support and why I do not want to deal with them anymore. I am still waiting for them to call me as to what they are going to do about it. The only way I would buy another product from McAfee is if they get rid of that Tech Company and replace or guarantee that I can talk directly to a real McAfee Tech Support Employee. I NEVER want to deal with McAfee's current tech dept. ever again.
One month extra for a $400.00 bill?! You have to be kidding? I have already installed a new Virus/spyware program with a two year subscription which was included in the $400.00 charge. It took the technician 3 1/2 hours to remove all of the junk that McAfee let through. I scanned this computer several times with your product and it showed NOTHING! Why would I ever use McAfee again?!
I will be posting both the problem and your response everywhere I can. That is an absolute insult. For all I know my credit card information and everything else may be compromised and you won't cover even the cost of the repair! I will tell everyone I know about this and report it to the Better Business Bureau! Thanks for nothing!
On 2010-06-11, at 8:35 AM, McAfee NA Customer Service wrote:
Thank you for contacting McAfee Customer Service. I understand that you are computer was infected by Virus and you have spent $400 to remove the virus form your computer and you like to get refund for the charges made to remove the virus. I sincerely apologize for the inconvenience caused. Your account has been verified with the email address **. Your current subscription 3-User McAfee Internet Security expires November 15, 2010. I would like to inform you that we don't have an option to process refund for the charges made by the third party. We do have a free service in order to remove the virus from your computer.
Since you are a loyal customer to McAfee, I have extended your license with McAfee as a token of our appreciation and understanding of your situation. Please review below the new terms of your license. 3-User McAfee Internet Security expires December 15, 2010. ** is the Service Request number for this issue. Please quote this number if you need to contact us with further questions. For all of your future Service and Technical Support needs, please visit http://service.mcafee.com.
Thank you for contacting McAfee Customer support.
Description: I have had McAfee security center on my computer without any interruption, when all of a sudden the computer was taken over by an intruder. I ran several scans with nothing showing up. My passwords were being typed in whenever I tried to type anything by an external entity and programs were opening and closing. It just cost me $400.00 to have almost 140 viruses and spyware removed from the computer. Will you pay for that since obviously your software didn't protect my computer? Let me know ASAP.
CALIFORNIA -- BE AWARE: I contacted my Attorney General and the BBB. They never responded to the Attorney General and they tried to scam me after I contacted the bbb. DO NOT BUY THEIR PRODUCT: PROTECT YOUR COMPUTER, BUY SOMETHING ELSE. WASTE OF MONEY. I was given scam numbers by them, I had my computer taken over my computer by them as well as the scammers. They won't honor their product and if you report them, they give you scam numbers to call to lose your money.
SACRAMENTO, CALIFORNIA -- Stores selling McAfee software offer enticing deals to capture customers. These deals often involve preloaded Visa debit cards. Customers are told they will receive a specific sum on a debit card in exchange for their purchase of the McAfee software. But when the debit card is eventually used to make a purchase, the customer discovers the amount on the card is not the same as was promised.
What the customer does not know when purchasing the McAfee product is that a $3 fee will be deducted monthly from the debit card after a short grace period. The bank will continue to remove $3 a month from the debit card until the card is drained. If that happened to you after you purchased McAfee software, we'd like to hear from you. Visit McAfeeDebitRebateCard.com.
My father has had McAfee on his computer for the past several years now without any problems, so when I was able to get an internet connection on my laptop, I downloaded and installed the program. It was all right for the first few months, then I started having issues of verifying my subscription, and keeping my system protected (which to me made no sense). Then one day while on a game forum, a program installs itself onto my computer that demands that I buy its deluxe package to protect my system. I did a little research on my dad's computer (since it was randomly blocking websites on mine) and found it was a virus.
McAfee gave me few options; all of which cost a large amount of money, so I opted to run a System Restore, which was absolutely free and got rid of the virus. Next few months pass without a hitch when BAM, hit with not one, not two, but 12 trojans. McAfee was able to get rid of some of them, but for the ones left over, said "Restart and scan". I did... and got the same message. I did another System Restore and continued on without any more problems for about two weeks.
The next virus that I was infected with was not very nice. It installed itself without any notice, demanded that I download another program, blocked my internet access and almost all of my programs and applications; including system restore. I called McAfee (who hide their number oh so well), was scripted by a foreigner who could barely speak the language, and was told that they couldn't do anything, but had experts that could for $90. I semi-politely said No.
A close friend of mine works for a local computer repair shop, and was able to look at and try to clean my system, but wasn't able to get rid of the virus. I had to wipe my hard drive, and since I had no back-up, all my files were gone. I've been able to convince my dad with this experience to ditch McAfee and try another software, which he refuses to do until our subscription is up.
HERMOSA BEACH, CALIFORNIA -- This is a total scam, this has ripped off two of my computers. I have read through complaint list and it sounds like people are having the same problem that I am. I just got a new computer and never put this on it and it has been telling me that the subscription is expired and whether or not I would like to continue it at this time, I have had the same problem before so I clicked no and it won't go away, leaving me unable to use my computer. MCAFEE IS A TOTAL SCAM, in my opinion, reading all of those complaints someone should SUE MCAFEE!!! I WANT THIS OFF MY COMPUTER!!! NOW!!! It claims to be an antivirus company but this is a virus.
Mcafee will automatically renew their service, and STEAL the money from your bank account. When you go to their site, it is impossible to find any way to cancel your service. They notify you that they will be stealing from your bank account on the exact day that they take your money, so that you have to request a refund from them. After searching extensively, I finally found an email address, and phone number. I've requested a cancellation (April 23/12), even though I've paid for service into June, in hopes that they return the money they have stolen from me, and remove my credit card information from their data base.