Meritage Homes Consumer Reviews - Page 3

CUMMING, GEORGIA -- First, Meritage Homes comes into Cumming, GA and simply destroys everything in its path. The company buys land and literally cuts every single tree down, even crossing the property line. Then, they backfill poorly and the homes have issues a few years later and they don't respond or help. The quality is very poor. Woodland Reserve in South Forsyth, Georgia is a great example of poor quality from the clearcutting to final build. Very unethical company.

ORLANDO, FLORIDA -- In July of 2011 we entered into a contract with Meritage Homes of Florida, to purchase a new Home in the Lexington Green Area in the Providence area of Davenport, Florida. We did all that they asked to secure financing for the purchase. In November of 2011 after being asked to supply some information on employment we were not able to do that because of a lack of gainful work.

I sent a letter canceling the agreement according to the Mortgage contingency in the P&S (the time for securing the loan had run out because of no fault of ours, we did everything their mortgage company asked of us). Their mortgage counselor and our salesperson agreed that we could not get financing and we would have the return of our deposit after signing two release forms. We did this in good faith.

We did not hear from them for several weeks and upon my initiation the sales representative informed me that the Vice President is refusing to return the deposit because of some vague language that we cannot find in the original P&S. The mortgage contingency is very clear that if we did our part of trying to secure financing and it was not successful our deposit of over $4,300 dollars would be returned to the buyers.

They want us to agree that if we bought a home from them within six months they would credit the deposit. After having him renege on the agreement, to return the deposit because of a failure to secure a mortgage, in a timely manner flies in the face of good business and fairness to their potential and present customers. We do not wish to do business with this company in the future (Lack of trust). The very idea that we had to institute a dialog with the VP to find out that he was overriding a decision by his subordinates, just leaves us in a fatal negative mode. We wish full restitution of our deposit as we signed the release forms back in November of 2011.

The past few weeks my husband and I have been house hunting with our Realtor here in the greater Houston area. A few days ago we can upon a gorgeous subdivision and went to inquire about their new/quick move-in homes. Upon telling the Meritage Homes sales agent our requirements and our budget, she told us there is one house that would fit our needs. We fell in love with the house even though it was over our price range!

We asked our Realtor to get more info and put a competitive offer in. She wasn't even able to get anyone on the phone, much less put in an offer! After leaving several messages, she finally got the local sales agent on the phone. She was unprofessional and not helpful at best! Our Realtor asked for her supervisor's info and was told she would not provide that. Their conversation ended with our Realtor getting a name and email address for the Supervisor. She too ended up being unprofessional! She did not call our Realtor at their scheduled time and ignored all emails afterwords.

Our persistent Realtor got in touch with someone at Meritage Homes' headquarters and told them the problem. The response she got was not what we would expect from someone in real estate. She was told that all Sales Agents are given the final price they can offer on any home. While they were not sure why the local agent we met could be like that (she is apparently one of the top agents in the Houston area), there was nothing they can do to rectify the situation.

We love the house and area and are still willing to pay more than what we budgeted yet Meritage Homes will not even consider an offer! At this point we have moved on to other builders who realize that it is a buyer's market and, more importantly, that good customer service goes a long way. I would not recommend Meritage Homes to anyone! They may make beautiful homes with energy efficient features but the lack of customer service will keep me away.

RICHMOND, TEXAS -- I purchased a new home a little over a year ago. I have problems all over the place. A week after I moved in, I tried to do laundry. Water leaked all over the floor from the washer they installed. Less than a month after I moved in, my house started leaking, it was flooded when it rained. Paint in my house is uneven. I looked out of my second story bedroom window and found some cracked shingles on first story roof. A big piece of concrete fell off the corner of my foundation.

After six months, I found a large crack running across half of my driveway and they refused to repair. Water won't drain in my backyard. Every time it rains, water will go all the up to the side of my house. MY window is leaking water every time it rains. Every time it rains or neighbor water the grass, water will sit right outside my house on the side of the street, won't drain, and the building said that was not their problem, its government's problem. I can go on and on and on. There are lots of problems. I'm very, very dissatisfied. I don't know how long this house is going to last.