RUTLAND, VERMONT -- We brought our Nissan Rogue to the Midas in Rutland VT for a state inspection and it passed with no problem. I specifically asked if the brakes were good because I thought it was starting to make a noise. I do not know much about cars so I depend on the knowledge of an honest mechanic. He assured me that the breaks were fine at 82% so I went home.
Three weeks later it started making a harsh metal on metal sound so we made an appointment and brought it back. We were told we need all new brakes and new rear rotors. There is no way we wore down 82% of our brakes down to the rotors in just three weeks. This brings me to the conclusion that nobody ever looked at our brakes. This is the most unsafe inspection you can get. When we showed them the paperwork from the inspection they refused to take responsibility.
ENGLEWOOD, OHIO -- Met with manager. Agreed to buy new tires for my work dually. Paid $1600. Tires started falling apart. Went back in to see what manager had to say. He told me that it was a shock/tire rod issue. Scheduled more time off of work and went to 2 separate mechanics shops. Was told that they sold me tires that are not rated for my truck.
I made an online complaint and was called by the district manager to schedule an appointment to make things right. Took another day off work. Arrived at 7:15 for a 7:30 confirmed appointment. No show so I called at 7:45 to hear a district manager tell me that he FORGOT my appt and not understand why I would be upset. Told me to sue them. So that's where I'm at. Will be taking them to court.
AURORA, COLORADO -- Steve, the Midas manager at Buckley and Iliff in Aurora, CO 80013, refused to honor the so-called Midas guarantee on a battery they installed last year. The aforementioned battery would not start my car on October 2 of this year. I took it to the same Midas dealer and Steve told me it was fine. But probably wouldn't work when it was cold - their words, not mine. By the way, I live in Colorado, so cold is a no-brainer this time of year. I asked for a prorated price on a replacement battery.
But, since the electrical issue (in-car alarm system), which they said was fine after they charged me for an electrical diagnostic at the same time they installed the new battery was the issue, they refused to prorate the battery. In fact, Steve even told me it was "my problem, not his". Also he said "we don't do electrical" which puzzles me since they offer a ridiculous price to run an electrical diagnostic. Bottom line, they left my car running after they had to re-charge the battery when I came to pick up the car. Hence, his assurance that the battery was fine and ready to go was also bogus.
Frustratingly, I was obliged to close the hood and drive it out between other misbegotten vehicles instead of them bringing it up front - as Midas has always done for me (from Colorado to California) for the past ten years - he had the gall to wish me a nice day. I've noticed that Midas changes out their managers approximately every 6 months, sort of like the churches change out child-molesting preachers/priests to avoid bad press. I'm not going back to Midas and I hope you don't buy into their service "guarantee" as well.
NORTH BRUNSWICK, NEW JERSEY -- Never again!!! Brought my car in to have rear brake pads replaced because I thought Midas specialized in brakes. Apparently not on foreign cars. Caliper and control module shorted out and they refuse to take responsibility. Imagine the expense to have the dealership correct their mistakes. If they weren't equipped to handle foreign vehicles, they should have told me that upfront. I would have been better off finding a street mechanic. Never again, lesson learned!
TOLEDO, OHIO -- I bought a used truck and the owner admitted to me that it needed the brakes bled. I took it to Midas on Alexis Road, where I waited for several hours, only to be told they couldn't remove the old, rusty parts to get to the area to bleed the brakes, and that it all needed replaced. The wheel cylinders too, despite the fact it wasn't leaking. The truck had a new brake line, also. My son's Xbox friend told us otherwise, told us that we shouldn't need a wheel cylinder replaced if it's not leaking, and that he was sure the brakes could be bled without all new parts.
At Midas, after the employee got done with all his bologna he told my son, my son told him we didn't have the money for it all, that if we did, we would have to cancel a very, very important upcoming trip. He then replied, "Well, can't you just put it on a credit card or something?" That was his exact words! Like it was no big deal we were about to get ripped off, just pay later!
My son explained we didn't have one. We went to Monro Brakes and Tires, also on Alexis Road, in Toledo, the next week. They agreed it didn't need new wheel cylinders or new parts. They got the brakes bled and even made a few extra adjustments for $80~. My brakes are like new and I'm one happy customer! I will NEVER take a vehicle to Midas again!
THE COLONY, TEXAS -- I bought new tires. After 10 days 2 of them got flat and I went to Midas to change them, there is no way that I buy a tires and after 10 days I should change them. I've called to the customer service. They kept telling me I had to buy warranty, it's unacceptable for me because I bought my tires 10 days ago. How it would happened to 2 of my tires there is something wrong with tires not me. They just sold bad tires and they try to hide it and make money of me. I did paid for new tires 217.00$ and 10 days before that I bought 4 tires 499.00$!!!
MADISON, TENNESSEE -- I took my car to MIDAS for steering components installation. After leaving the shop I went about three miles and the transmission started slipping, smoke coming from under the hood. I pulled over, looked and transmission fluid coming from everywhere.
I called a tow truck had it taken to repair in Gallatin. They found the mechanic carelessly pushed the line going to the transmission out of the way to install the steering part which caused the broken line to the radiator which caused tank of the radiator to crack. The radiator needed to be replaced and fluids to be replaced. The repair was $740 caused by the careless Midas mechanic. Midas denied any responsibility. Although none of these problems were present before Midas service. He offered me $120 toward my $740 dollar repair. I declined and told him I would file in small claims court.
NASHVILLE, TENNESSEE -- My husband and I had a situation with our truck, so we took it to Midas on Nolensville Rd. in Nashville, TN and every one of those guys were super friendly and sincere about their work and their customers. They worked diligently on our vehicle but made sure they communicated with us before doing anything to it. They ran into problem after problem and gave us excellent advice because the truck was worse off than we could have imagined.
They did everything they could to fix the problems within our means. We sat there for three hours one day and watched them treat every customer that came through the door with nothing but respect. Robbie and Mike were awesome, along with the rest of the crew. As long as these guys are there, Midas will always have our business.
ALLEN, TEXAS -- After waiting a short time, Alex came to me and said "I want to show you something." He took me to my car and pointed out that "I did not need front brakes or rotors." There was nothing wrong with those brakes. Wow, I cannot remember any auto repair place telling me I did not need something. The other place was going to charge me over $500. I love this place.
I took my car back home, got my other car and immediately brought it in for oil change and tire rotation. Also ask about a noise which we determined was struts going bad but not anything I had to do today. What an experience. This day cost me $56.44, instead of $500+. Recommendation: If you have anything wrong with your car, take the time to go see Alex first as they may be able to repair at a most reasonable cost.
DANBURY, CONNECTICUT -- On my way to work, my car breaks down about a block from the Danbury Connecticut Midas shop located on Main Street. So, I headed to work and I had the car towed to Midas. **, the manager, called me at the office and told me I had a faulty fuel pump. I had Midas replace it. It was replaced the same day. Great!
A few days later I went to get gas and the gas poured out from under the car. The next day, I returned the car to Midas and they repaired the problem the same day. This time they used the BMW original gasket. Great! I went to the gas station that night and gas poured out from under the car. We're talking about flooding the station with gas. Not just a trickle.
The next day I returned the car to Midas and ** promised they would test the tank for leaks before returning it to me. When I picked up the car **, the manager, told me that they had used a special resin to make the seal. (Concerned, I asked and was assured they had not just used silicon. It turned out that it was silicon.) I went for gas a few days later – no leaks. Great!
About a week later, I was on my way to work and as I was approaching the Midas shop, the engine shut down. I steered the car into the Midas driveway and left it. I got the car back that day. I was told that it was a faulty fuel relay switch and they repaired it at no charge. Great!
That Saturday, I headed South on the New Jersey Turnpike with my 14-year old son to visit family. Around exit 12 (about 100 miles from home) the engine shut down and I had to have the car towed to a Pep Boys. (Pep Boys was right off the exit and the only place open the day before Easter.) The next day Pep Boys called me - I had a bad fuel pump, there was silicon around the gasket, and the electrical harness to the fuel pump had been cut and repaired with electrical tape. (PLEASE SEE MY “YELP” COMMENTS ON THE NEW JERSEY CARTERET PEP BOYS FOR THAT FIASCO.)
I borrowed my nephew's truck and returned to Connecticut. I stopped in at Midas the next day to tell ** what had happened and that I expected Midas to reimburse me for the new repair and the towing cost. ** told me that he had to call Pep Boys and that he wanted to see the faulty fuel pump.
A week later, when I was able to pick up my repaired car, I brought the failed fuel pump and copies of my bills into **. He told me he had to send the pump to Midas for testing and I would hear back from them in about a week. My expectations are very low. Tomorrow, Friday, May 9th will be a week. Check back to learn the outcome. Needless to say, I will never go back to Midas. You can make your own decisions/mistakes.