SACRAMENTO, CALIFORNIA -- Our observations in our room: Horrible smell upon walking into the room. Door latch dangling from one screw, obviously broken. Bed duvet cover was covered in stains. What appeared to be a poop smear on the headboard AND on the bathroom floor.
The bathroom was gross: white tile filthy, grout moldy, shower curtain clearly moldy, shower bench left rust stains on several places on the floor tile, shower head desperately needed replacing, NO counter space, a roach crawled across the floor and I squished it into a tissue. No blow dryer or little lotion bottles or little shampoo bottles or tissue.
The TV stand hadn't been dusted in what appeared to be a long time. We were given one towel, one wash cloth and one hand towel!!! We had to put our whole body weight on the front door for it to latch closed.
Security asked us to move our car because it was backed into the spot (against the he said), yet they did nothing about the cars that were parked over the parking spot lines preventing anything but a smart car or a motorcycle from using the already limited parking! This amazed me! Basically I would have left and found another place to stay if the area wasn't sold out due to the festival we were attending. I was horrified at the filth and had to wear shoes at ALL times in the bathroom AND shower in fear of catching something.
I have stayed at many Motel 6's in my day and never have I encountered anything like this. This owner takes NO pride in his motel and they clearly don't check to see if their housekeeping staff is doing a good job or not, or they just don't care.
TUSCALOOSA, ALABAMA -- I recently stayed at the Tuscaloosa, AL location and was appalled by the poor hygienic conditions and deplorable condition of my room. The toilet had not been cleaned (still had fecal stains on the seat as well as the bowl), linen on one of the beds was not changed from the previous occupant (hair was still on the pillow linen as well as tell-tale creases on the fitted sheet and crumbs of an unknown nature), the shower did not have hot water and the handle required an associate's degree in maintenance to get the tepid water that was present).
The floors seemed as if they hadn't been cleaned in ages (my flip flops stuck to the floor and my white socks are now ruined and brown), and the television had more "snow" than picture. I was completely uncomfortable in this room and had I had a choice to pack up and leave I would have if other hotels were not completely sold out. The cleanliness of the room was beyond neglectful and certainly not what I paid for at your exorbitant rate of 3 times your normal rate.
In addition, I am deeply appalled at the way I have been treated by management and the customer service department. I was reimbursed 25% of my stay by the hotel franchise and was told that the location manager would contact me for further discussion. Through numerous attempts by the franchise and my own attempt to call the location for over a week, I am repeatedly told that the manager "just stepped out a minute ago". I have yet to speak to anyone from the location.
To add insult to injury, I was just hung-up on by a senior agent when voicing the disrespect I have received by the location as well as the area management. I was not loud, rude, or disrespectful at any point during the conversation and most disappointed - to say the least, that I have been treated as such from a "supervisor" of a national company. Truly stellar in making the customer feel appreciated. I will not give this location or the franchise any rating at all because they are not worthy of any person's hard-earned money. A traveler will be better suited in a city gutter than the conditions I was exposed to and the poor treatment I have received from the company.
CORSICANA, TEXAS -- We stayed there for a week and went to redo our hotel keycard, they had never met my boyfriend who went in to redo the keys... I was the one who rented the room. Anyways, my bf asked for a key to 234 and with no question, gave him 2 keys. I complained to corporate next day about the security issue and the manager told us the next day to leave and took our cc and charged us for the week anyway. They are trashy anyway... our floors were black when we got there, had to wear socks all the time. NASTY NASTY NASTY AND UNSAFE.
WARWICK RI, RHODE ISLAND -- My cousin and I arrived to the motel that was Chosen by her boyfriend since he was taking a plane from Chicago to Rhode Island. We all got together just to suffer a dump load of a 1 star motel. I was assuming it would be maybe a 5 or at least a 4 star motel.
Now getting to the subject. We now realize that nothing is provided or even decorated done. One little soap and only three of us at the motel. One small towel that does not cover the entire body, 2 rags and not even 3 or more. No small Refrigerator at least, not even a microwave provided. We have to sit here and go all the way to the lobby just to heat our food and walk back to our rooms with a half cold food.
Come on Motel 6. And then you have beds with burn holes in the blankets and the sheets too and everything on the bed smells like cigarettes. You have absolutely no damn pride to even be responsible of your own Job to even save the day and help us all with our issues. You guys have only 1 WiFi router box out of all the motels. Please fix your dysfunctional motel. May God pray for you.
ASHLAND, VIRGINIA -- I stayed in your Motel 6, as I have many times over the years, so I generally know what to expect. However, I stayed in Ashland VA, on Oct 16th in room 152, and it was shockingly awful. The phone did not work, the floor was cover in a slime, where I had to walk in shoes as not to catch something from the floor. It was cracks in the walls baseboards where insect, roaches, and mice droppings on the floor, I was just too tired after driving from New York City to leave so I endured it. But I simply can't stay there again after this dreadful experience.
I'm letting you know so others won't have to suffer what I did. I even asked if I could have a late check out since I didn't check in until after 1 am, and was told no I had to be out by 11 maybe 11:30. Yet the motel was empty now I see why... shocking. I wrote to the head office expecting a complimentary room and was told no. So they never have to worry about me every staying there again.
JONESBORO, FLORIDA -- Room appeared clean but smelt like urine. Beggars outside front door with children. Loud people roaming hall in middle of night. Turned light on at 5am and had cockroach in my bed. Told front desk and he said sorry. Checked out right after packed up at 6am. Never again. Trying to call headquarters to let them know.
SALT LAKE CITY, UTAH -- Checked in room on 8/17/17 3:30 pm. Room robbed while at pool 2 hours later. All our credit cards, checkbook, ID's and over 3000.00 cash. Video clearly shows a woman open door, go in and leave with items. Was told by Motel 6 it is my fault cause curtains open. Door did not lock properly. Police officer opened by pushing against. They called police officer a liar.
OMAHA NE -- I book a week stay at Motel 6 on J St in Omaha, NE. The night I checked on I noticed the bathroom door was broken and the sink stopper was stuck on the sink. I called down to the front desk and I was told that he will have the maintenance person take care of it in the morning. The next day came I showered and the shower curtain that was up did not prevent the water from getting on the floor so again I called the front desk.
Later that day the front desk person came down and glued and taped the bathroom door where it was broken and fixed the sink stopper. Everything was ok until I woke up the next morning to large cockroaches crawling up the bathroom walls. Omg! I was upset now thinking they could be all in my items that I had there. I walked to the front desk and was handed roach spray. I explained to the front desk that I'm not your exterminator nor are you going to spray that on the room where I have my pets at.
He said later that morning the manager will be there so I could speak with. During the time that I was waiting I saw about 10 roaches. I stated later that morning to the manager that I wanted to check out because I cannot and will not pay to stay on a roach infested place. So instead of trying to accommodate, the manager then bumped our nightly rate up to the original rate which was $15 more a night than the weekly rate we paid because we wanted to leave, which is not right. How ridiculous! Pay the extra to stay somewhere else!
DOUGLAS, ARIZONA -- We came in the afternoon about 3 o'clock. I wanted to rent a room and the lady was very nice upfront and she said, "I'm sorry but all we have is an upstairs smoking unit that is nice and clean." My son and I went upstairs the room had a smoke smell, like smoke real bad but it was okay we needed a place to stay. Well we lay down and try to hook up the TV. The TV did not work so we went to Walmart and bought a new plug-in wire for it and the TV still would not work.
We went to the office and they gave us another room, it was a lot cleaner and better carpet but the bedding looked very dirty and worn out. So we took the comforters off. The corners of the sheets were worn out and would not stay on the bed, so I pulled them down. We went to sleep for the night.
We woke up the following morning and the sheets are balled up around my body. It was the grossest thing that I have ever seen in my 58 years of my life. Rollover and got up and looked and there was a giant blood spot 12 to 14 in diameter on the bed that looked like some woman had a problem and left a bloodstain on bed. It was gross, it actually looked like a pregnant woman had sat there and her water broke. I am so sick about it.The money that they gave me back did not satisfy me. I should have somebody from corporate get a hold of me, otherwise I will publicly broadcast on every network and every news place I can ring till someone from corporate contacts me.
I am appalled to let you know that Motel 6 did not take care of their beds. Somebody in this office should do something about it, it is horrible. I hope nobody ever in our life stays at Motel 6 in Douglas Arizona. How would you like to wake up in somebody's nasty blood. I went to the office and they were so embarrassed they did not want us to talk to the manager.