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Nastiest, Most Unprofessional Staff, Non Working Facilities
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

1915 E APACHE BLVD. TEMPE AZ -- I made reservations for this Motel 6, to be there by 2pm, when I arrived the front desk said it would be ready by 3pm. 3pm came and room still wasn't ready, 4pm came and they said 4:15. I never seen anyone go into the room they gave me before 4:30pm. I didn't say anything about it. However when I turned on the TV and you can see by the photos what I was dealing with.

This Motel 6 has the most rudest and unprofessional staff, the front desk told me that this hotel is a "franchise" and they couldn't give me a noon checkout time due to the shower not working right, and then they shut off the water right in the middle of my shower (after I finally got it to work) they said no on anymore towels, they only supplied me with 1 towel, 1 washcloth, floor mat and they were dingy and thin. The door lock didn't lock and my things were rummaged through when I left the room.

The mattress frame stuck out so far I kept hitting my chin and bruised it badly, the mattress was stained and so worn out it was disgusting! Plus I have an RF detector that detects cameras & wireless signals and in my room, my detector kept going off like crazy and there were extra devices on the wall that just didn't look like it should be there, I felt as if I was not alone in that room and being watched! This place is ran by a bunch of tweekers, "deliverance" movie mentality type people and I suggest no one spend their hard earned money on a motel that you will receive terrible service if you get service at all there, good luck! You will need it!!

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Dirty Room
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BUENA PARK -- I stood for 3 days. The first night I walked in the room was dirty, the bathroom had stains all over the floor, the lights did not work. There was cigarette burns in the blankets. I asked him to redo the bed in to clean the restroom. I asked him to fix the light. They said they would. I've stood there for 3 days and I maybe got my room cleaned one time. I asked the maid to clean my room. They didn't show up till 6 p.m.

I definitely would not recommend you spending your hard-earned money to this Motel 6 in Buena Park. The staff is unprofessional. They don't know their own address. The maids do not know how to clean oh and they have bugs cockroaches in the shower. Do not stay here. Worst motel in Buena Park. If I had to recommend a motel to everyone out there it would be the Days Inn in Buena Park. Have a good night. God bless.

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Awful, They Dont Id You When You Ask for a Key, Cable Guy
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CORSICANA, TEXAS -- We stayed there for a week and went to redo our hotel keycard, they had never met my boyfriend who went in to redo the keys... I was the one who rented the room. Anyways, my bf asked for a key to 234 and with no question, gave him 2 keys. I complained to corporate next day about the security issue and the manager told us the next day to leave and took our cc and charged us for the week anyway. They are trashy anyway... our floors were black when we got there, had to wear socks all the time. NASTY NASTY NASTY AND UNSAFE.

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Nastiest motel I have ever stayed in!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SACRAMENTO, CALIFORNIA -- Our observations in our room: Horrible smell upon walking into the room. Door latch dangling from one screw, obviously broken. Bed duvet cover was covered in stains. What appeared to be a poop smear on the headboard AND on the bathroom floor.

The bathroom was gross: white tile filthy, grout moldy, shower curtain clearly moldy, shower bench left rust stains on several places on the floor tile, shower head desperately needed replacing, NO counter space, a roach crawled across the floor and I squished it into a tissue. No blow dryer or little lotion bottles or little shampoo bottles or tissue.
The TV stand hadn't been dusted in what appeared to be a long time. We were given one towel, one wash cloth and one hand towel!!! We had to put our whole body weight on the front door for it to latch closed.

Security asked us to move our car because it was backed into the spot (against the he said), yet they did nothing about the cars that were parked over the parking spot lines preventing anything but a smart car or a motorcycle from using the already limited parking! This amazed me! Basically I would have left and found another place to stay if the area wasn't sold out due to the festival we were attending. I was horrified at the filth and had to wear shoes at ALL times in the bathroom AND shower in fear of catching something.

I have stayed at many Motel 6's in my day and never have I encountered anything like this. This owner takes NO pride in his motel and they clearly don't check to see if their housekeeping staff is doing a good job or not, or they just don't care.

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Cockroaches
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OMAHA NE -- I book a week stay at Motel 6 on J St in Omaha, NE. The night I checked on I noticed the bathroom door was broken and the sink stopper was stuck on the sink. I called down to the front desk and I was told that he will have the maintenance person take care of it in the morning. The next day came I showered and the shower curtain that was up did not prevent the water from getting on the floor so again I called the front desk.

Later that day the front desk person came down and glued and taped the bathroom door where it was broken and fixed the sink stopper. Everything was ok until I woke up the next morning to large cockroaches crawling up the bathroom walls. Omg! I was upset now thinking they could be all in my items that I had there. I walked to the front desk and was handed roach spray. I explained to the front desk that I'm not your exterminator nor are you going to spray that on the room where I have my pets at.

He said later that morning the manager will be there so I could speak with. During the time that I was waiting I saw about 10 roaches. I stated later that morning to the manager that I wanted to check out because I cannot and will not pay to stay on a roach infested place. So instead of trying to accommodate, the manager then bumped our nightly rate up to the original rate which was $15 more a night than the weekly rate we paid because we wanted to leave, which is not right. How ridiculous! Pay the extra to stay somewhere else!

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Manager Not Taking Responsibility for Checking Mattresses That Are Nasty
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DOUGLAS, ARIZONA -- We came in the afternoon about 3 o'clock. I wanted to rent a room and the lady was very nice upfront and she said, "I'm sorry but all we have is an upstairs smoking unit that is nice and clean." My son and I went upstairs the room had a smoke smell, like smoke real bad but it was okay we needed a place to stay. Well we lay down and try to hook up the TV. The TV did not work so we went to Walmart and bought a new plug-in wire for it and the TV still would not work.

We went to the office and they gave us another room, it was a lot cleaner and better carpet but the bedding looked very dirty and worn out. So we took the comforters off. The corners of the sheets were worn out and would not stay on the bed, so I pulled them down. We went to sleep for the night.

We woke up the following morning and the sheets are balled up around my body. It was the grossest thing that I have ever seen in my 58 years of my life. Rollover and got up and looked and there was a giant blood spot 12 to 14 in diameter on the bed that looked like some woman had a problem and left a bloodstain on bed. It was gross, it actually looked like a pregnant woman had sat there and her water broke. I am so sick about it.The money that they gave me back did not satisfy me. I should have somebody from corporate get a hold of me, otherwise I will publicly broadcast on every network and every news place I can ring till someone from corporate contacts me.

I am appalled to let you know that Motel 6 did not take care of their beds. Somebody in this office should do something about it, it is horrible. I hope nobody ever in our life stays at Motel 6 in Douglas Arizona. How would you like to wake up in somebody's nasty blood. I went to the office and they were so embarrassed they did not want us to talk to the manager.

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Bed Bugs, Broken Sink, Cold Water
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MUSKOGEE, OKLAHOMA -- I was in Oklahoma on 05/21/2013, and I checked into Motel 6 at 12:30 am on 05/22/2013. I opened my suitcase, put on my pajamas, and left my suitcase open on the bed with me and went to sleep. I woke up feeling awful. I turned the shower on, but it was taking forever for the water to get hot. I turned the bathroom sink on, and it too was taking forever to get hot. I went to my suitcase to get the clothes that I was going to wear that day, as I left the water running in the sink and in the shower. I heard the water splashing on the floor. I went to turn the water off, because there wasn't a pipe under the sink to catch the water. Keep in mind I'm naked.

I grabbed some clothes to put on and went to the office to ask for another room. They did not have one available at the time, and so they asked me to come back. In the meantime, all of my items are in the room. I returned to the motel to get a key to the new room, and asked if they moved my items for me (2 suitcases and a laptop). They said, "No, but here is a new key and you can move it yourself." Somehow, the original room (228) would not accept the key to get in.

It's 5 AM and I am walking back and forth from the motel lobby to this room, each time explaining to the employee, that the key is not working. I advised I had to get my items out asap. I had to be in court with ** at 8:30 AM. They could only say we are sorry, but we cannot get the door open. They gave me a key to a new room (122), and I asked why. If all of my stuff was locked in room 228, what good would it do me to have a key to room 122? They finally opened the door to room 228 at 8:37 AM. Of course this was too late, no shower, no make up. I changed clothes, and went straight to court.

In the meantime, I'm itching like crazy. I assumed it was because I did not take a shower, but the itching was intense, like something was on me. Come to find out, I have numerous bites all over my body. The room was infested with bed bugs. I had to drive back to Nashville, TN with a hair brush scratching the whole way. I ended up going to the hospital to get medication to cure this mess. I ended up staying in the house the whole holiday weekend. I missed out on my holiday pay at my job, and I was supposed to be on a boat a Percy Priest Dam with some friends.

I am still stuck in the house, because the dr. at the hospital could not determine if I only had bed bugs, and not scabies. To end this long dramatic incident. I had to throw away both suit cases, to prevent from bringing these bugs into my home. I want to be compensated for this mess.

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Getto Room, False Advertising, No Working Locks.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OKLAHOMA CITY, OKLAHOMA -- On November 07 my wife and I call the reservation line and requested a room with a queen bed. We were told there was one at the Motel 6 1800 E Reno Oklahoma City. We arrived to find a FULL bed, not a queen. We dealt with this. We decided to check the bed and furniture, a habit we are into now. I attempted to lock our door, only to find the locks would NOT work. Upon more inspection, I found a number of other thing.

A LARGE wet stain on a chair. Dried spit on the carpet. A hole in the wall BY THE SINK, with wiring hanging out. The restroom was so filthy that we had to use our towels to clean it. (they refused to come and clean our room unless we paid EXTRA cleaning charge.) The vent behind the toilet was half hanging off the wall, which fell off later that night striking my wife in the head and leg. In the end, DO NOT GO TO MOTEL 6 ANYWHERE. We WILL be contacting our Attorney over this mess. If you have had similar experiences with this chain email me **. We as consumers should not have to deal with these kind of Companies. Please see the photos.

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Unhygienic Room Poor Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TUSCALOOSA, ALABAMA -- I recently stayed at the Tuscaloosa, AL location and was appalled by the poor hygienic conditions and deplorable condition of my room. The toilet had not been cleaned (still had fecal stains on the seat as well as the bowl), linen on one of the beds was not changed from the previous occupant (hair was still on the pillow linen as well as tell-tale creases on the fitted sheet and crumbs of an unknown nature), the shower did not have hot water and the handle required an associate's degree in maintenance to get the tepid water that was present).

The floors seemed as if they hadn't been cleaned in ages (my flip flops stuck to the floor and my white socks are now ruined and brown), and the television had more "snow" than picture. I was completely uncomfortable in this room and had I had a choice to pack up and leave I would have if other hotels were not completely sold out. The cleanliness of the room was beyond neglectful and certainly not what I paid for at your exorbitant rate of 3 times your normal rate.

In addition, I am deeply appalled at the way I have been treated by management and the customer service department. I was reimbursed 25% of my stay by the hotel franchise and was told that the location manager would contact me for further discussion. Through numerous attempts by the franchise and my own attempt to call the location for over a week, I am repeatedly told that the manager "just stepped out a minute ago". I have yet to speak to anyone from the location.

To add insult to injury, I was just hung-up on by a senior agent when voicing the disrespect I have received by the location as well as the area management. I was not loud, rude, or disrespectful at any point during the conversation and most disappointed - to say the least, that I have been treated as such from a "supervisor" of a national company. Truly stellar in making the customer feel appreciated. I will not give this location or the franchise any rating at all because they are not worthy of any person's hard-earned money. A traveler will be better suited in a city gutter than the conditions I was exposed to and the poor treatment I have received from the company.

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Worst Motel of My Life
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KALISPELL, MONTANTA -- My wife and I stayed at Motel 6 #290 in Kalispell MT on July 17. Our experience was so awful, I'm not sure where to begin! We checked in, were given room 221 and hauled in our luggage. Upon opening the door to our "non smoking" room, we were immediately slammed by the strong smell of stale tobacco smoke. I called the front desk and got a busy signal, over and over for 30 minutes. When I finally got through, the desk clerk (**) said he didn't have any other rooms, but would send someone up with some air freshener. He called back about 5 minutes later and said he did have a room (223) and would bring us keys.

We hadn't unpacked yet, and by now had discovered that the A/C unit made a lot more noise than cool. We waited 20 minutes and no one came. I called the front desk again, and ** swore (and I mean SWORE) he didn't say he was bringing me keys, and that he had to stay at the front desk, and "If I wanted the ** keys I should come get them." Room 223 smelled good and the A/C worked. However, the room had NOT been made up. The beds had been slept in, the towels were used, and the sink had toothpaste and other debris in it. My wife went to the front desk to get sheets and towels. They had everything except bath towels.

On the way back to our room, we ran into another guest who asked, "Where did you get the sheets?" Apparently she had been there for 3 days and her sheets had not been changed. Her room also had bed bugs and she had the bites to prove it! At least we weren't paying $140 per night like her! We stripped down the beds, checked for bugs and remade them figuring the worst was over. Fat chance! An hour later we discovered that the toilet was clogged. I flushed it dozens of times. Each time it took the bowl about a minute to drain. Nothing would break it loose. I even filled up the waste basket and "bucket flushed" it 6 times to no avail.

By now we're tired, dejected, and just needed some sleep. We drove 665 miles and 11 hours to get to Kalispell. We decided a hot shower and an early retirement would hit the spot. Sadly, on full hot, the shower wasn't even lukewarm. We got clean, but not refreshed. Spend a little more and stay somewhere else.

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Motel 6 Rating:
Star Half star Empty star Empty star Empty star
1.4 out of 5, based on 125 ratings and
262 reviews & complaints.
Contact Information:
Motel 6
14651 Dallas Parkway, Ste 500
Dallas, TX 75240
972-386-6161 (ph)
972-991-2979 (fax)
www.motel6.com
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