Office Depot Inc Consumer Reviews - Page 4

GRAND PRAIRIE, TEXAS -- Our firm has been using Office Depot for many years and have never been charged a delivery fee. Today we ordered $39.99 worth of ink and after we entered our debit card information, it showed a $11.88 charge to deliver. Since our office is a couple of miles away, I decided to cancel the order and run over to the store to buy the ink. I immediately called the customer service line and was told that they were unable to cancel the order but should refuse the delivery tomorrow.

Once they take it back to the warehouse, we're supposed to get a credit on our debit account in 7-10 days. I'll be watching that like a hawk but I think it's dishonest to suddenly start charging for deliveries and not being told the cost until they've already charged your card. Needless to say, we won't be ordering online any more!

I am going to be starting a class action lawsuit again Office Depot for their prepared neglect and purposeful stealing of moneys from rebates of their customers. This is so disgusting and the practice is all the same story from consumers everywhere.

When you call the hotline will say:
1. Oh, we didn't get it, resend it in.
2. It is past the expiration date.
3. We did send the check to you and cannot send it again.
4. Your rebate was invalid because it did not meet all of the criteria.
5. They will transfer you to the computer...

...And so on. Anything to stall you until you eventually forget or write it off. This can add up to some big bucks. The average rebate is $150. Say they do this to 500,000 customers, this adds up to $75,000,000!!! They have stolen from consumers. You can also contact the BETTER BUSINESS BUREAU at www.bbb.org. Thanks.

SPOKANE, WASHINGTON -- In 12-07 we bought (8) Toshiba laptops ($600 ea.) and were 100% guaranteed by the sales people that each computer qualified for a $150 rebate in 90 days max. We mailed those off right away... Well it's almost 5 months now!!! And all we got after many calls, emails, and stress with useless customer service reps, etc. are 3 rebates.

The rebate center is a black hole of: no service, no help, misleading, lying, changing facts when they please, etc... Our receipts state 1 rebate per qualifying purchase, not 1 per household which they claim is what it should have been. This is a store you must boycott and avoid getting ripped off, and being treated like a stupid potato head. This store should be sued by many consumers and the whole corp. be shut down.

CARY (WALNUT ST), NORTH CAROLINA -- Store hours are posted as 'until 9pm'. I went to Office Depot on Walnut St, Cary, NC on the evening of 1/17/08, knowing I was pushing the closing time, but I needed one small item and I wasn't planning on spending any time other than what was necessary to grab my intended item and check out. As I pulled up, according to the clock in my car I had five minutes until closing time. All of the lights inside the building were on.

I parked close to the entrance, jumped out of the car and dashed to the door where an employee met me by blocking the door and said "Sorry, we're closed." Pointing to the business hours painted on the door I said, "The door here says you're open until 9pm." The employee answered, "The store's clocks say 9pm." I said, "The store's clocks are fast."

I got back in my car and my car clock displayed 8:56. I checked the time on my cell and they were in sync. This incident ticked me off enough to write this complaint. I won't be going to Office Depot anymore. There are competitors just as close geographically. And this is certainly no way to retain long-time loyal customers such as myself. I went to a store across the parking lot which was still open and got the item I needed.

CHATTANOOGA, TENNESSEE -- I purchased this desk and hutch because it was advertised as solid wood and wood veneers - I wrongly assumed that the finish veneers were applied over other solid wood. No, it is composite - the only things that are solid wood are the desktop and legs. The finish is beat up & chipped. The drawer slides which came installed were applied backwards (unless you want your drawers to open away from you). One of the drawer slides was damaged & ball bearings were missing - metal was so twisted we had to go to a major home store and buy new drawer slides.

The dowels (an irregular size, not a standard 1/4" or 1/2" - so Asian-made, no doubt) which are used to attach the desktop to the main frame were too small for the holes, so others had to be purchased and whittled down in order to fit.

Would I buy it again? No. Would I recommend it? No. Does the 5-year warranty help? No, because you have to take it all apart again in order to return the damaged pieces. I bought this on sale (original price $899.99 - although their website today, 12/15/07, lists the original price as 599.99). Should've just gone to a furniture store and bought something. Oh, and this was supposed to have been "easy assembly." Again, not. Though advertised as Office Depot being the brand/manufacturer, Sauder is listed on the "easy assembly instructions." Now I know why Office Depot doesn't allow customers to leave reviews as is done on the Staples' site.

MURRAY, UTAH -- I purchased a power back-up from OD in Murray, Utah. At home I noticed the box was re-taped but thought nothing of it. The first time the power went out, it didn't work. Inside I found an old battery. Someone probably returned it after changing their old battery for the new one. I took it back. After a rude argument, they agreed to replace it. While I filled out paperwork, the employee removed the bad battery from my returned unit and replaced the new battery in the unit they were giving me. Next power outage - you guessed it - I still had no power back-up. Someone stole from them, so they passed it on and stole from me.

AUSTIN, TX, TEXAS -- I ordered a Tom Tom 910 GPS Navigator from Office Depot's online website solely because I am enrolled in the Teacher's Reward program, and I had received a $61 gift card from them. The site claimed next business day delivery. The order confirmation email I received mentioned 3-day delivery. After a week, I called up and asked and they said the company has not delivered it yet, and it would take another week for it to arrive. Plus they said if you cancel you will not get your "coupon" back.

Honestly, the first thing that came to my mind was to never shop at Office Depot again, and relinquish the Teacher's Reward card. I ordered it mainly because I had a trip coming up in 3 days, and I trusted that Office Depot would fulfill their next business day delivery promise. At least they could have sent another email mentioning that it will take two weeks instead of one day for it to arrive. The lady I spoke with mentioned they no longer have that department.

Like other misguided companies today, this company has a "rewards" program which it heavily pushes each time someone visits the checkout counter, without bothering to determine how much use the customer would have for this program. After you read beyond the hoopla, you find out that this program will not benefit the average person, nor even Office Depot.

Here is how it works: if you spend over $100.00 on ink or paper, you "earn $10.00 in rewards" and send for a card which is sent to you. This card is good for a 10% discount on further ink and paper within 90 days and only a 1% discount on other items. Other merchandise requires a much steeper expenditure to qualify for "rewards". For example if you spend $250.00 on a camera you get only $2.50 in rewards, not enough to even make the $10.00 minimum. You would have to buy $1000.00 worth of other merchandise such as cameras or furniture to qualify for the card which saves you 1% for 90 days.

If you think this is a good deal and (instead of having your head examined) sign up, you are plastered with junk mail advertising. And good luck trying to get off of their mailing list. I ordered an item from the catalog sent to my home and was deluged with their junk mail for 2 years. It took 22 phone calls to get my name removed. I fail to see how these absurd policies are helping the bottom line, or the customer relations, of companies who push them. Office Depot and companies with similar ridiculous schemes should lower their prices and forget the hassles and gimmicks to enhance their bottom line.

PITTSBURGH, PENNSYLVANIA -- We bought a computer a year ago, but had a house fire, so never had internet. We now have internet access and tried to register the computer. Turns out that our "New, Floor Model" had been registered to someone else 6 months before we bought it. We wondered why we never got the rebates that we sent in for. Turns out we can't get them since we didn't register the computer first. No one is willing to help us and the store manager hung up on me. This store is at the Waterfront in Pittsburgh, PA. My work tech guy said that the person who registered it probably worked at the Office Depot and sent in for the rebates himself. HP has told us that we purchased a used computer.

CHESAPEAKE, VIRGINIA -- I recently went to an Office Depot store on Greenbrier Parkway, Chesapeake, Virginia, and received the worst customer service possible. When I wanted some stationary done for my daughter's birthday, the woman behind the counter ignored me for several minutes. When she finally spoke, she said she was going to lunch, and just left. Not wanting to cause a scene, I looked around for another sales person. When I finally spotted one, he replied that he didn't know anything about stationary. He just walked away without offering me to find someone to assist me. By that time, I just walked out, and went somewhere else. I am NEVER EVER shopping at Office Depot again!!!