OnStar Consumer Reviews - Page 5

WETMORE, MICHIGAN -- OnStar - I cannot enumerate the many times I have enthralled over the wonders of OnStar -- this was a true incentive when purchasing a GM product - we were Mountaineer fans for many years - and my enthusiasm encouraged others to check out its many wonderful attributes.

But now I realize through no fault of yours (or ours) that unless I pay a price for a product I felt was mine I would lose it -- and further - even if I was more than willing to pay that price if I replaced the vehicle with another GM product I could not carry over the minutes I had left and that I had paid for -- and in fact unless I go out and just sit in the car and use my time I will just lose everything come the closure date of Oct. 23 -- ironically my birthday. I do feel this is a bit unfair.

On the one hand = thank you for a product that gave us years of security -- we used it, enthused about it and appreciated it -- but truly is there no way one can transfer minutes if we decide to replace our car in the spring? Incidentally I have not mentioned the fact that we are very very pleased with the GM product we own at this time -- and in fact this is the first car we have kept more than two years in a very long time. I am sure that we are far from alone in this dilemma == both GM and OnStar fans are facing the same situation.

I was appalled when I was notified by OnStar that effective Dec 31, 2007 that my service in my 2004 Subaru Outback Limited is no longer available. Basically, if I want to keep using OnStar all I need to do is go out and purchase a 2008 model year vehicle equipped with digital service. No big deal............. to them.

I know they blame it on the FCC but I am sure that a huge corporation like GM could have foreseen this ruling coming down the road in a few years. Couldn't they have at least planned a retrofit to digital from analog. Now my car is equipped with an expensive optional piece of electronics that I can't even use for a doorstop. The resale value of my car just went down. Isn't there a lawyer interested in a class action on this one? Or is GM just too big? Oh! But they did thank me for my years of loyalty.

FAIRVIEW, NEW JERSEY -- I called over 6 months to cancel the phone, never worked right. But they keep charging me.

VANCOUVER B.C. -- I have a 2012 Cadillac SRX and activated the OnStar. I have had NOTHING BUT PROBLEMS with them - dropped calls, misdirections, poor processing of information, delay, choke, many apologies but no results. They failed twice in Seattle (could not even get me to the airport - ended up in a warehouse district miles away), crashed in Houston (with a new rented vehicle), went through 4 collapses of communication in Portland... I am cancelling my service and I would NEVER recommend them.

EVERYWHERE, NEW JERSEY -- Don't get on star family link if you want to keep track of a loved one using the car. You can only find the cars location once every 13 minutes! The car can easily be 15 miles away each time you are able to check.