FLORIDA -- This was the worst hotel experience of my life. I flew in from Miami on Saturday morning and spent the entire day in LA and then drove down to San Diego. We arrived at the hotel at around 11:30pm and exhausted. To my surprise the hotel did not have my reservation. After almost 2 hours of back and forth between otel.com, the front desk and some 3rd party company that is said to be the "middle man" the front desk suggested I head to a room they had available so they could sort it out and we could get some rest. I went up and again called otel.com to find out about the status to which they said they will contact me once they know something.
An hour later before I was about to pass out from exhaustion, I called again, Otel.com informed me I was at the wrong hotel. The voucher stated Comfort Suites however, the address listed on the voucher was Quality Suites (Somehow they could not figure this out for 2 hours). I asked if I needed to move my things to the new hotel and I was told my Ali from the call center that I did not. He said I should submit the invoice for the new hotel bill and that otel.com will reimburse me because it was there error. I even asked if I should move to the right hotel for our 2nd night to which he said no, just stay where I am and be comfortable.
As soon as I received the invoices I emailed them over to otel.com. Will you believe that I received a response from their Senior day shift leader, Ali **, that I am the one who went to the wrong hotel and that otel.com will NOT be reimbursing me for any of the nights. I was shocked! He stated that Comfort Suites is also known as Quality Suites which is false! They are both under the brand, Choice Hotels, but they are not considered the same thing...
I wrote back with asks of a manager to reach out to and a clear explanation of what happened but I was still being blamed. I have emailed twice since then with no response. I called in to speak with someone and I guess it is a 5 man office because everyone knew my situation and was rude about it. I spoke with someone today who wouldn't even let me get a word in. I even begged them to review the recordings because their employee told me to stay and they would not! They are beyond unprofessional and I beg you to choose another booking agency. This company is a hoax! Beware!!
I made a reservation for two rooms in Buenos Aires and then I read the reviews almost all of them negatives, the reservation was for 6 months later. I started calling the hotel every month to find out if they had the reservation and I always had the same answer, both reservations were there, then I called one month before our trip and they were still there. Unfortunately I had to cancel my trip and I canceled thru Hotels.com, then I had to add my daughter's name to the reservation because she was traveling and they told me how to do it.
To make a long story short, it was very easy to cancel and to add my daughter's name. She is at this very moment in Buenos Aires at the hotel. On the other hand less than a month after my cancellation and without having to call them back, I was reimbursed the total amount, so I HAVE ONLY GOOD THINGS TO SAY ABOUT OTEL.COM. Thank you.
I booked a hotel room in Orlando for three days for business. I changed my plans well within the allotted time to change and telephoned the customer service desk because their website is useless. The customer service desk spoke poor English but she understood my request and confirmed it.
I subsequently received an email stating that my change had been submitted but that it was not guaranteed and that I could cancel and rebook. Two days before check-in I received an email stating that my amendment had been denied. If I realized that I was booking a hotel room through Turkey, I would never have done it.
This company is a complete SCAM. It literally is not worth the five dollars or so one would save by booking through them. The "company" charged me for a hotel where I did not stay. The hotel never had my name in the system so I was never truly booked with the hotel. After checking several times to make sure I was definitely NOT booked with the hotel through Otel.com, I moved on and booked with another hotel the regular with a reputable company.
Otel.com took it upon themselves to charge me for the hotel where I did not stay and has yet to refund me. I spoke with Erge AND Yasin who both assured me that the money would be refunded. One year later the money has yet to see my bank. This is sickening and stupid. The company is a complete scam and the customer service are taught to lie to their customers to save their ass. It's ridiculous.
ANCHORAGE, ALASKA -- I had to cancel my hotel reservation due to the government shutdown because my TDY was cancelled. Well, it was after the free cancellation deadline but I called the hotel directly and told them the situation. The hotel said they were aware because others had called and that they were waiving the charges for cancelling after the deadline due to the government shutdown and because this was a TDY, but they told me to contact Otel.com and let them know to contact the hotel directly to the aide those charges.
This whole time I have been trying to communicate with them, but only through email because they don't have a legit number and the emails come once a day asking me for more and more information from the hotel, instead of them calling themselves as the hotel requested. What a waste of time and money.
ORLANDO, FLORIDA -- Total scam!!! I booked the hotel using Otel. I read the reviews the next day and called Otel scared I was scammed. My reservation was confirmed. Say if I get there and I'm told I don't have a room my reservation was canceled. Spent an hour showing them money came out of bank and my email's confirming reservation. The tell me to call 3rd party not Otel but getaroom.com. I called the number given and no sign of my name or card on file. Save the headache and pay a bit more with a reputable company.
I recently booked a hotel on Otel.com in Amsterdam. Due to various reasons, we had to cancel a few days prior to the reservation. I tried to call but was told I had to go on a live chat with a sales representative. I couldn't cancel through them, I had to submit a request on the website. When I did that, I immediately got a message saying my reservation has been canceled free of charge. I was sent a follow up email saying that I was guaranteed two of the three nights refund, and they would work directly with the hotel about getting my third night refunded as well.
Three weeks passed and I was never updated on my refund. I would reach out to Otel.com via email and via live chat; they simply said "it is being looked into". After reaching out to them daily for three weeks, I finally just received an email saying my hotel would not be refunded (despite the fact that I was told I would get a full refund).
This is honestly the WORST company and WORST booking website I could have ever imagined. They are nothing but liars, cheats, scam artists. I will never, ever use Otel.com ever again and I encourage everybody NEVER to use Otel.com. Do not use Otel.com, unless you want your money stolen.
So my husband and I finally had a little extra money and decided we would do a staycation for the end of summer. We just had a baby in April and haven't been able to afford or able to travel a vacation this summer. So we finally were able to save enough to do something. And so we booked through otel.com.
Here is the problem, for the past week our 4 month old has came down with a very contagious virus called hand foot and mouth. After days of booking we decided to just look into if we cancelled what the penalties would be. Not being too familiar with the site, my husband accidentally canceled the booking. We immediately tried to contact someone. They were so rude over the online chat. Then he finally got a number and they expressed how they will look into it!!! Which if you're getting money from us either way, I don't understand why this company wouldn't do all they could to resolve the issue.
Now we can't get our money back, have no vacation to go on and this site could care less because they got their money!!! Please do not use this site!!! I plan to leave a review anywhere and everywhere. All we wanted was a family vacation we never get and it was a staycation that my 4 year old was really looking forward to. Great customer service otel.com!!!
NEW YORK, NEW YORK -- I booked (and paid) for a hotel in Maldives for August 2016. Otel.com cancelled the booking 3 days later. This is their response after loading a complaint: "We regret to inform you that, due to hotel entering incorrect rates to their supplier system (10 times cheaper than original) they are unable to honour this bookings since the number of bookings they received exceeded their availability significantly.
As your credit card has already been charged for the reservation, you will receive a refund of ** AUD. Please allow time for the refund to reflect on your credit card statement. We are sorry that we have not been able to arrange your accommodation on this occasion, but hope that we can assist you in the near future."
The company couldn't even offer any compensation / deal for their mess up. I would NOT recommend this company to anyone - totally unreliable. They didn't even have the courtesy to email/phone me to advise of this. I saw this when I logged into my account. STAY AWAY FROM THIS COMPANY!