I was under the impression that Pampered Chef guaranteed their products. My stone cracked in the oven while baking on 350. Apparently Pampered Chef will only stand by this stone for 3 years. If they do not trust their product to last I certainly don't trust them or their product enough to invest in another one!
JOHNSTOWN, PENNSYLVANIA -- In November I was at a craft show and ordered a medium scoop from the Pampered Chef demonstrator. I paid her cash and walked away. After not receiving the product in late December I noticed the Venue and tried to locate the consultant. I paid cash for the item and didn't get a receipt (big mistake on my part).
After contacting the consultant with several emails and phone calls with no response I contacted the corporate office in IL. They were to look into the situation and get back to me. They apparently contacted the consultant as well and got no response. Corporate told me I would have to send them a registered letter stating my complaint. Since the item was only around $25 I wasn't going through all that - I already wasted so much time in phone calls. Finally, they agreed to send me the item. I got no reimbursement or voucher for credit, which I found disappointing after everything I went through. I guess after waiting 3 months for the product I was lucky to just get that. Anyway, I will not support Pampered Chef anymore.
HAMPTON ROADS, VIRGINIA -- I have loved the Pampered Chef Stoneware and the comfort to know that they carried a lifetime warranty on them was a great asset. I have many pieces of the stoneware and have had one piece replaced which was a Bundt Cake Stone. I used it so much and loved it. The last time I used it, I pulled the hot stone with cake in it out of the oven, placed it on counter to cool, then as I was walking away I heard a loud pop. As I turned around I was shocked to see the stone bottom had totally cracked in half. I called Pampered Chef Customer Service number and explain to them what happen. She told me to take a picture of it and download it in an email that she was sending to me, which I did and she got it replaced for me.
Just recently I have had two other stones break. One was my bar pan that did the same thing as my Bundt pan did as for the Large pizza stone, I had just baked biscuits on it, took it out of the oven and removed the biscuits. As I moved with the biscuits from the counter to the table which was 5 steps away that pizza stone exploded into many pieces and hit kitchen floor where I now have scorched marks on the linoleum in front of the counter. I was amazed how it just popped and little pieces flew up.
I contacted a friend who sells Pampered Chef and sent you pictures of the items and ask for to please get them replaced for me. She ask me who the dealer was at the time I bought them, really I couldn't remember because I have been too many parties and had parties so I was at a lost so I threw her some names. She came back to me and told me that the items were older than 3 years old so they couldn't be replaced. I told her that I was aware they had a lifetime warranty on them and they should be that I had nothing to do with them breaking.
She apologized to me and told me that the best thing that she could do for me was to give me 10% off along with free shipping. Or I could have a party and get it free as one of my hostess gifts. I told her that I would think on it. Right now the more I think about the madder I get about it. They should be replaced. I did nothing wrong to them, they sold them by saying they had a lifetime warranty, If they are going to change their warranty time then they need to honor the ones that were sold up to the time that change the warranty time. I buy and use a lot of Pampered Chef, even thought about selling it, but I will not sell something that I am not happy with nor will I encourage others to buy it either. Pampered Chef this is a BIG LET DOWN! Crate and Barrel here I come.
HOLLYWOOD (WORLDWIDE CO.), FLORIDA -- The currently $155.00 12" Pampered Chef Skillet I have had for several years is now peeling on the sides. The outer coating appears to be peeling away from the bottom edges all around the outside of the pan.
I was told it had a lifetime guarantee but unlike Coach, Kohls, and other quality companies that stand behind their product, Pampered Chef does not. I called customer service and was told it was "normal use", had to have the original receipt, would need to ship it back at my expense (willing to do) and if they didn't deem it was faulty then they would return the skillet as is to me. I have other skillets purchased for less money and used way more frequently (like from William Sanoma) that perform terrific and have not peeled from their exterior or any other displeasing aspects.
Pampered Chef used to have my support but now I will no longer be a customer of this company. Protect yourself from high claims and little back up as well as less than stated product quality.
FLORENCE, OREGON -- Was going to start selling PC in 2012. Got the Large kit and soon within a few months decided it just wasn't going to work for me. Now in the kit was a Large Bar Pan... LOVED IT. Until it had broke in 3 pieces they replaced it. Got the replacement. Read any and all instructions and followed carefully. It was great. Then, just before we moved used it in the oven and I heard the sound... It broke in 4 pieces.
Called them today. Not only were they not or cannot replace it because, the 3 year warranty was up... which they did not tell me that they go back to the original date of purchase but, they couldn't even offer the 2nd one at 50% only 20%. With the total plus, shipping it would of come close to the original price of $37.00!!! LOVE PC... But, their customer service is lacking and that could at least give a better deal on this!!!
ILLINOIS -- I placed a $650 order a month ago and the order was placed on a Saturday and after being lied to about products I was about to receive and wasn't I cancelled my order Sunday thru email the very next day. So when they got in Monday they should not of sent it and I contacted them again 1st thing when they opened Monday morning but they said they're shipping my stuff anyways.
So I was gonna try and work out something only for my friends sake so she was going to get something out of it but they refused to cancel my order or even try to make the situation right. So I got my stuff that Wednesday and I refused it and it's funny they hurried and did 2 day shipping and charged me $40 but they didn't get it back for a week the following Wednesday and they're literally 2 states over from me but they didn't get it for 9 days... and my friends that ordered way less stuff than me it took them a week to get their stuff and they didn't even want it anymore for the way they treated me!!
Then I was told as soon as they receive it my card would be credited back in 5-7 business days and they acted like they didn't receive my return till Friday that week and now it would take 7-10 to process my refund. So now it's been 13 business days and 17 regular days and I reach out again and now they say allow another 10 days for it to hit my cc card... this has been the absolute worst experience with a company ever in my life!!! DO NOT buy from them!!
They will hold your $ be very rude to you and still no refund a month later! Buyer beware what you're in for! I guess everything happens for a reason. I would've spent all that $ and my pots had a lifetime warranty. I probably would've went thru nothing but lies and rudeness and nothing getting resolved. God forbid I had a problem with 1! Thank god I found out how they treat their customers!!! Never buy from them. They will steal your $ and you will fight to get it back even when you don't even open your shipment and refuse it! STAY AWAY. If I could give them a 000 I would. 1 is too good but that's the lowest option! I have never wrote a review but to be treated this way I had to!
I purchased the Executive Cookware set several years ago. I was hesitant to invest such a large amount of money on cookware but the lifetime warranty on the pans made it seem like a no-brainer to take the plunge and invest the money. After all, they were guaranteed for life, right? WRONG! I called Pampered Chef today to let them know that the coating on my top of the line pans was coming off and was informed that the Teflon coating was NOT covered under their warranty. Any deterioration of the coating is considered everyday wear and tear thus not covered.
When I asked what the warranty DID cover, I was informed that it covers if rivets become loosened, a handle falls off, that kind of thing. I am so extremely disappointed by Pampered Chef right now. I'm pretty sure I own half their catalog and the Executive Cookware was my second set of cookware that I had purchased from them.
My first set of cookware also had the coating wear off and when I upgraded to the Executive line I was assured by my consultant that the new cookware would not only NOT wear out like that, but if it did, the pans would be replaced. Incidentally, a different consultant that I spoke to recently about the cookware also told me that the coating would be covered by the warranty. Pampered Chef is clearly misinforming their consultants.
So this is what happens when you do a friend a favor. About 5 years ago I hosted a Pampered Chef party so a friend could make some extra money. The company looked great and so did their products. I bought an oil mister, a Pampered Chef Smooth-Edge Can Opener #2758 can opener, and some other items. They seemed to be quality items from a reputable company but was I wrong. The mister leaked after about 2 years and it was a real struggle to have PC replace the faulty product. Customer service treated me as if it was my fault and only after repeated requests and escalating it to a supervisor did they reluctantly agree to replace (one time only) the mister.
Maybe if it had been made better this would never have happened. Always remembering that these products are priced on the high side. When my smooth edge can opener started to fail about a year ago and now will not open anything, I didn't want to go through the same hassle as before with PC's customer service. The only reason I'm taking this time to explain my situation is to make other potential buyers of PC merchandise aware of poor merchandise, curt and unsympathetic customer service, and to make everyone aware of PC's warranty.
Because of the price I assumed that whatever I bought had a life time warranty against manufacturing defect. You all remember the Odd Couple and what Felix said about the word assume. Enough said and thank you for allowing me to rant.
ADDISON, ILLINOIS -- It truly is as bad as you've heard. The only products I can recommend are the pizza stones, and they are terribly overpriced. Some of the products work; others do not. Never purchase the color coated knives because they dull quickly. This is why they are not guaranteed. The recipe books are simply terrible. They make Betty Crocker look like Escoffier. Try following the recipe if you have a background in cooking. I dare ya. It probably won't turn out, and you'll be shaking your head the entire time.
If you are a husband attempting to distract your housewife from your porn addiction and many affairs, this is a wonderful company, even better than Avon in the 1950s-70s. But if you want to cook and care about what you eat: Stay away. Go to a kitchen supply store. In this place, you will find good quality items for much less. Read real classic cookbooks to develop a taste and technique. Buy local. Perhaps then your children will not develop diseases like diabetes. You'll certainly not be stuck throwing away food.