US - I used Remit2India twice to send money to India. It was quick and easy process. As it was my first time I was scared to take risk of sending a huge amount online. But thanks to the customer care service, they answered my all queries. Once the money was transferred to the account of the person you get a notification.
Absolutely horrendous. These guys are running a circus. Poor response on emails. Funds are stuck for over a week. Absolutely contradictory answers from escalation manager and info@r2i. Incredibly awful customer service. Transfer was initiated over a week ago. Your nonsense business ethics do not understand why a customer initiate and Situation. Biggest problem same bunch of incapable staff members reads and the emails and responds and this never goes to people who build this company. And they will only find out and realize when this operation will shut down.
MELBOURNE -- I initiated transaction on 26th Dec 2017 and money didn't reach till 28th Dec, promise is for 24 hrs but nobody has a clue in 48 hrs what happened. Tried escalating the same, and suddenly customer care got the problem. Now they want screenshot on generic email (info@xxxxx). Money not yet transferred. Customer care asks me to fake the reason that it's not for EMI, it's for saving as you may face problem in future.
I initiated a gift transfer via remit2India. I have used them for 4 years and sans them calling repeatedly cold calling for promotions, they have been OK. I got a call from their compliance team who out of the blue after saying they are R2I compliance in a rude tone ask who my recipient was. I asked them what it was about. After 10 minutes I realized the interrogation I was going through was for my benefit. This representative was being rude to help me.
I tried to explain why they had to let the customer know they were trying to help and clarify if the transaction was legit to start with before rude FBI type interrogation, the agent kept arguing. I had enough and asked for the manager. The agent tried to come back and talk - posing as a manager - when I asked for the manager again, he transfers me to a colleague who answered as the "manager". I thought I had clarified that this gift was indeed initiated by me and I confirmed - verified the recipient who is a friend.
12 days later when my recipient confirms did not receive the gift, I try to login to track the status and lo, my account is now inactivated. I called customer service and they said they cannot do much. All along I was talked to like I was a criminal. I talked tough and threatened to mail people and the agent calls back with a sorry tale of how they contacted my recipient and when they were unhappy with the way she answered they stopped the transaction and inactivated my account and the best of all, waited for me to find out and call them; by the way their telephone was not working.
The agent calls again, talks for 45 minutes and some of his questions are : 1. You work for XYZ Bank why are you transferring money via us? 2. Some details you gave did not match what recipient said so are you lying? 3. He admitted he lied to me about a manager and transferred me to his colleague as that's common. 4. He dared me to see what I could do in terms of escalation. So here it is, I will move my business to someone else; If Remit2India values me as a customer, you know my id, respond to me..
I had used Remit2India in the past, and while it had always been a painful experience, I tried again recently. They had lost all indication of my prior transactions and so I basically had to start from scratch, get them to check out the validity of my bank account, fill in all the forms, etc. Customer services was all over me to get me to send money, and went completely silent after I had (or so I thought.)
A week went by, and since nobody replied to my emails anymore, and the online status tracker just threw an unhelpful error message, I called their customer support, where the automated thing just hung up on me, twice. I dialed the only option to get a human on the phone, who then told me that the transaction has been closed. When I asked whether that means that the money has been transferred successfully, I was told that no, it had been canceled, and they can't tell me why, because the security check failed. And they can't give me details for security reasons, but that I could send an email their general "info" email address to start another transaction.
A week and many emails later, I now am told that the locked me out of their system for security reasons. The only explanation I can cough up is that when their security guys called and asked the same question over and over again, even though I either had already answered them or told them to hang on a second while I look up the info they requested, I asked how many more questions they had and why they kept asking the same questions over and over again. I guess they decided to just drop me, but pretended that all was fine and that they were done with the check.
Funny thing is that I had real security concerns because they asked so many questions that it seemed like a scam, as if they were trying to steal my identity for some fraud (who knows, maybe they did.) What sucks is that the guy I wanted to send the money to is most likely going to end up in jail, because he owes the money and now has no means to pay it back.
TEXAS -- I booked a wire transfer to India from USA, transferred the money to their US account. After receiving the money they cancelled the transaction to India. I requested a refund but I am still waiting (more than 2 week) to get the money back. They are promising to deposit the money to Indian account in just 2 days but the fact that they need more than 2 days to respond to an e-mail. So just imagine how long it will take to complete the actual money transfer to INDIA. They are holding my $5000 for the last two week. DON'T believe them! They will cheat you for sure. Please stay back.
ARLINGTON, VIRGINIA -- This is a fraud company. They take longest time for remittance. But in between if they get lower rate, they complete the transaction. Their motive is to give you minimum possible rate. Please try for yourself. The exchange rate which you will get will be much lower than their advertised rate on their website. They lure you by showing good rates and then give you 30-40 paise less for every dollar. Stay away from them.
Also, they are the only ones whose telemarketers will call you repeatedly to convince you to transfer money. No one else does so. They used to offer fixed rate money transfer also but they stopped because it's in their blood to cheat. They can't play it fair. Try them 2 times and you will know for yourself if you pay attention.
Remit 2 India sucks BIG tIme. Their customer service is NON EXISTENT. Here is a proof: 1) Any time you have an issue, you are asked to send a email. You will get a reply for your email in 24 hours or more. In this day and age remit2India takes 1 day to get to your email - SHAME ON THEM.
2) If you call customer service they ask you to send you an email and wait for 24 hours. If that's the case what's the point in Boasting 24 * 7 customer service?? All you hear is send email and wait 24 hours. 3) Reply to your email comes as another question to you to clarify some thing and when you send a reply - guess what - wait for another 24 hours. This is a huge bag of sum and I am fed up. Shame TO claims it is part of their network.
AVENEL, NEW JERSEY -- Guys, all those using Remit2india please stop so as soon as possible. Firstly, while writing this I need to tell you all that I am not a competitor of Remit2india but a mere customer who has been cheated. I live in NJ. I had transferred 3000 dollars to India and the time I got a mail from Remit2India stating that the transfer is complete and the money has been sent to my account the rates were 50.2. So I should be getting 150000 and more but got 149700.
When I called these guys up they told me that the rate I got is 50 and then there is a transfer charge also. These cheats had told me that I will get the exact amount what I see on the net and there will be no other charges, when I opened my account. I think the economy is going down and Citibank is trying all means to get money to save their ** to be in the market. I will be going ahead and putting this review up in other sites also. Please remember that not to use Remit2India.
One concern I always have is why does our people in India have all sorts of excuses and cheat as much as possible?