Spirit Airlines Consumer Reviews - Page 6

BELOIT, WISCONSIN -- 1) My sister was seated in seat 12E which was broken. The seat was half off the base and she had to slide it back into place but it was not secure. She then just put on her seat belt.

2) We had one carry on bag for the 2 of us that we wanted to put in a compartment overhead. We held our purses and coats in our laps. There was no room for our bag when we tried to place it in a compartment. The steward had made room for other passengers' bags, but told us to take our bag forward. When I took it to the front of the plane, he asked if my purse was in the bag. I said, "No." I was carrying my coat and my purse in my lap, as was my sister.

He then put a white tag on the bag and I assumed that it would be kept in the front of the plane. When I realized that it was checked and placed in the baggage area under the plane, I was not happy because my sister's laptop was in that bag. I asked the steward to get our bag back because we did not want it checked. He said he could not do that. I said, “We paid for 2 seats and are only asking for space for one small carry on suitcase and are holding our coats and purses in our laps.

"Why did you make space for other passengers' but not for ours? It is not right that other passengers are storing their coats and purses in the upper compartments and we could not get space for one carry on for the two of us.” My sister was crying because she had lots of personal photos and videos saved on her laptop. The stewardess rudely told me that I had to sit down and that our bag was checked.

I then asked, “Who will pay for any damage to that laptop since you did not provide any space for our one carry on bag?” She said, “Talk to the service desk for Spirit once we landed and were off the plane”. The steward did get our bag for us before it was thrown like all the other checked bags but we had to ask him 3 or 4 times to do it, as well as remind him to do it and give him our white check tag.

3) When we got off the plane, we could not find a Spirit service desk. When I called your 800 number, I was told I had to report this via e-mail. Each time I tried to put this in with all the other identifying information, I would get a message saying, “Time has expired due to inactivity, do you want to try again.” So, I typed this in Word and copied and pasted it into the comment box.

4) My question is why were we treated differently than other passengers? Why could the steward or stewardess make people hold their coats like we were, so that we could put our one carry on bag in an overhead compartment? Why could the steward move things around to make room for other passengers' carry on's, but not ours?

Both my sister and I have flown on other airlines and have never been treated so poorly. We expect that your airline explain to us how this could happen and what steps you will take in the future so that this does not happen to another passenger. If we do not receive a response, we will be reporting this to a government agency which oversees airlines. We were treated very poorly and not once did any staff apologize to us. I sent this message to Spirit Air via their e-mail center a month ago and still have not received a response. I am looking for ways to contact them or a government agency above them to report this.

FLL -- Never again will we fly Spirit Air. From FLL-LGA on this weekend for Valentines day, New York was freezing cold, the winds was very strong and cold. To start the flight was delayed almost 3 hours and they didn'€™t even bother telling us that it was going to be late, then when we were arriving in LGA the flight was shaking because of the high winds and the pilot didn'€™t bother to say that we were going to have turbulence at that time.

I'€™ve never been so afraid in my life, thank God we arrived fine. When we went to take our luggage it never came. They lost our luggage and didn't bother to say at any time come or going "we are sorry" like I mentioned New York was freezing cold. The only clothing we had was what we were wearing, they didn'€™t say we could buy some coats and they would refund us the money.

I had a really high boot on and I had to walk all weekend in New York with the high boots. I had over $3,000 worth on our luggage. I was very upset and they didn'€™t bother to call us to let us know any information on our luggage. We had to call every 3 hours to see if they had news. 1 hour before our trip back to FLL they found our bag all broken and scratched. They wouldn't refund us the money we paid for the $30 luggage fee and didn'€™t even say "we are sorry about that."

They tried to keep our report so we wouldn'€™t try to file a complaint or a lawsuit against them. I had to argue with the supervisor to get my paper back. When we arrived inside the plane on our way back all the staff was so rude and nasty to all the passengers. The plane we came was their biggest plane and they all acted like they never had a full plane, screaming with everyone. Most people had over 2 carry on, so there was no space in the plane for any more carry on; as if that was the passenger's problem.

They shouldn'€™t allow that when people are checking in or just not charge for luggage because then this wouldn'€™t be an issue. They now charge for the seats. I THOUGHT THE PLANE TICKET WAS YOUR RESERVED SEATS, that is ridiculous.

Then if your luggage is 1 pound over they will charge $50 for that and you can'€™t get 1 cup of water for free in the plane, that'€™s funny and on the middle of the flight the staff starts to promote their credit card. I will never fly Spirit Air again. They lost 3 of my friends luggage before and only gave them $200 back. They were lucky they found our luggage because I would have made their lives a living hell. I would have called every news station, and every lawyer I know and I would personally put a commercial on TV to destroy their reputation which is not that great. Well that'€™s it. Good luck flying Spirit Air if you will.

I am a frequent flier and have been for the past 20 years. Although I have had my share of what could be considered horrific experience with all the airlines I have ever used at one time of another, I will NEVER use Spirit Airlines again. The travel experience with Spirit seemed doomed from the beginning. I was traveling to Peru to visit for the holidays and packed my usual two checked bags for International travel with gifts and clothes.

I had booked the flight online 40 days prior to departure and every time I attempted to prepay for the baggage I was not allowed to pay for the second bag. After two days of attempting to talk to a live human being I finally make contact but was treated with extreme rudeness because I could not understand anything the agent said. I finally assumed that I would have to pay full price for my second checked luggage and asked the agent if that was correct and she said, “Yes.”

My flight was scheduled to depart December 13, 2008 at 7:00 am. I parked my car at the Economy parking lot and took the shuttle to the terminal, arriving at approximately 4:45 am. I was the first person in line and the counter agent arrived at 5:00 am and placed a poster on the counter stating that only one checked bag was allowed from December 1, 2008 until January 10, 2009. I immediately felt sick and was hoping that I would still be allowed to pay for the second bag.

I asked the counter agent and she just held her hand up to let me know she was not ready to perform any service just yet. She walked away from the counter and returned 5 minutes later and addressed me. She then told me that I would only be allowed to take one bag; no exceptions. So I requested that she process my one checked bag and give me my boarding pass so I would not need to get in the back of the line. She refused to process my ticket and was extremely rude in telling me to do something with the extra bag and get back in line.

I literally ran to the shuttle bus stop and returned to my car with on bag and ran again to catch the bus before it left the lot. I barely made it to my gate on time. The return trip was worse. My flight left Lima Peru at midnight and arrived in Fort Lauderdale at 6:30. My connection flight was scheduled to leave within an hour and 10 minutes my arrival at Fort Lauderdale. After going through customs I look at my boarding pass and for the first time realized they had changed my flight to 2:00 pm. I sat around the airport for more than 6 hours to make my connection.

When I arrived in Fort Lauderdale I waited for my bag at the carousel. When the carousel stopped I assumed they had lost my bag. I went to the baggage claim area and there was my bag. It had made the original flight on which I was to fly. No apology. No explanation. My flight from Fort Lauderdale to Washington had many empty seats. I assumed that Spirit had a higher demand for my earlier seat and chose to let me hang out for their convenience. Never again Spirit. I work in the aviation industry and will definitely pass the word.

FT. LAUDERDALE, FLORIDA -- On November 26, 2008, a friend and I attempted to fly from Tampa Fl to San Jose Costa Rica on Spirit airlines. I purchased 2 sets of round trip tickets on October 16, 2008. We arrived at the Tampa airport at 6:30 AM for the 8:30 flight to Ft. Lauderdale. We were told at the Tampa airport that they could not issue us the boarding passes for the Ft. Lauderdale - San Jose flight because of the way I had booked the travel. We were informed that we would need to go to the front ticket counter in Ft. Lauderdale to do this. I questioned this because the flight would arrive in Ft. Lauderdale at 9:40 and the next flight departed at 10:40.

Knowing this was the Thanksgiving travel time I was concerned there would not be enough time. The Spirit airline employee assured us that we would have plenty of time to do this so we boarded the flight to Ft. Lauderdale. I am unclear why the Spirit Airline employee in Tampa could not print our boarding passes.

Had this been a domestic flight we could have printed all our boarding passes and this would be a non issue. Had we booked both flights together, the Spirit Airline employee could have scanned our passports and printed our boarding passes. But because they were separate for some reason this could not be done. When I asked why I was told "We just can't". When these tickets were purchased we were not provided with any information from Spirit Airline saying that boarding passes would only be issued in Fort Lauderdale.

Immediately upon landing in Ft. Lauderdale we went to the Spirit airline counter. We arrived at the counter at 9:49 AM. At this point we were told that we were late by 9 minutes and would not be issued boarding passes. I explained that the Spirit agent in Tampa had told us there was enough time, but they would not listen. The Spirit employee at the Ft. Lauderdale counter, informed us that there were no additional flights to Costa Rica that day or on November 27th. The next day would be the 28th of November and it would cost an additional $430 for that flight. We asked if we could be refunded for the ticket and were told no since they considered us late.

We asked if we could have credit towards a future flight, they said no since we did not cancel 24 hours in advance. We asked to speak with the supervisor and he told us the same thing. We were left stranded in Ft. Lauderdale. We then asked if they could get us on a flight back to Tampa. We were told no, the flights were full. The soonest would be on the 27th at a cost of $220. At this point we evaluated our options. At our own expense we rented a car and drove back to Tampa to retrieve our car.

When we returned home we immediately reviewed all our emails and reservation confirmations from Spirit. Nothing in the Spirit Airlines correspondences indicated that it is required for passengers to be checked in 1 hr. prior to boarding an international flight. I called Spirit to try to resolve this situation. I spoke with Alexis **. She reviewed the reservations and informed us that Cheole had stated in there that we were "No Shows" and we were denied our boarding passes because we were late. She did confirm that she saw we did board our flight in Tampa and arrived in Ft. Lauderdale.

At this point she indicated that she was not going to be able to help us because our case was marked as "No Shows". I explained to her that was not true and relayed the above information but she would not listen. I then asked for her supervisor. I was transferred to a woman named Linda. Linda answered the phone already with the "No" answer. I relayed the above information to her as well. At the end of our conversation she said to me "You can keep talking but I am not going to do anything for you".

At this point I ended the conversation and called Capital One to dispute the charge. I also went to the Spirit Airline web site www.spiritair.com help area and did a search on "International check in time". None of the documents returned from the search indicated that passengers need to be checked in 1 hour prior to departure. Based on the information told to us by Spirit Airlines employees in Tampa, based on the emailed reservation confirmations from Spirit Airlines and based on the lack of information posted on the Spirit Airlines website, we feel we were denied service from Spirit Airlines and this is why we are disputing the charges. Thanks.

On July 22 my wife and I had reservations on Spirit Air Flight 244 from Guatemala City, Guatemala to Ft. Lauderdale, FL. Our flight's scheduled departure was for 12:35 PM. Due to a catastrophic landslide which occurred on the main highway into Guatemala City, we had to take several alternate routes in order to try to make our flight.

While traveling we attempted to reach Spirit Air in Guatemala City several times, but no one was answering the telephone in the business office. We called the main reservations number but the agent we reached said there was nothing they could do to inform the Spirit Air ticket counter about our delay. We called the Airport Security Office, but they said we would have to talk to Spirit Air.

Thanks to a taxi driver who risked his life, and ours, trying to get us to the airport on time, we arrived at the Guatemala City Airport at 11:25 AM. My wife immediately went to the Spirit Air ticket counter to start checking us in while I handled out luggage. She was standing in line at 11:29 AM and had to wait while another passenger, who was booked on the same flight, was being assisted by the agent at the ticket counter.

At 11:38 we finally got to the agent and he refused to check us in saying were three minutes late! We explained our circumstances and the fact that we were in line before the 11:35 AM cutoff. The agent, Juan **, was not sympathetic, nor cooperative. Another gentleman was in line behind us, who was also in line before the cutoff, and Mr. ** said that if he let us on board, he would also have to let the gentleman behind us on the plane too.

I asked to speak with a supervisor, and was told he was at the gate and could not talk with us. I asked Mr. ** to get him on the phone/walkie talkie and explain our situation. Mr. ** refused to do so, simply saying the flight was closed and there was nothing that could be done. Plenty of Spirit Air agents were behind the counter, but all of them looked elsewhere, never once looking us in the eyes. I then asked Mr. ** what our options were. He said that he could not help us until he finished whatever he was doing... He was counting money in order to close the account on our flight.

After 20 minutes of standing in line and looking right at him, he finally spoke with us again. He informed us that the next flight to Ft. Lauderdale was the next day in the afternoon, but there was no connecting flight to Washington, DC, our destination. The next flight with connections would not be for 48 hours. I asked if he could check for flights with other airlines in order to get us out sooner. He said he could not.

Our frustration with the total absence of compassion, assistance, and concern hit the "melting point." I explained that my wife's mother was having life-threatening cancer surgery the next day and that we had to get a flight to Washington DC that day. With no remorse, whatsoever, in his voice he said he could not help us any further. With my wife in tears, had I been a psychotic person with a gun, I imagine I could have used it at that point.

My wife and I eventually, after three hours of trying to find a flight with space, were able to book a flight the next morning with American Airlines, whose agents were most helpful and caring. We had to stay overnight ($136) and added to that the cost of two plane tickets ($984) brought our out-of-pocket expenses for Spirit Air's callous regard and handling of our situation to a total of $1120, plus the cost of our Spirit Air tickets and baggage fees - $500 +/-.

I booked a roundtrip flight from San Antonio, TX, to Orlando, FL, at least two months prior to my July 4th trip to visit family. I also purchased pre-seating from San Antonio to Ft. Lauderdale, as well as from Ft. Lauderdale back to San Antonio (since these were two of the longer flights), paying $10 per seat. Two of the three ticket agents at the San Antonio Airport were very rude to and impatient with every person in line. The ticket agent I approached was in such a hurry to see everyone she failed to print out my boarding ticket from Ft. Lauderdale to Orlando.

When I found my seat 7D (the one I paid for, front aisle), it was dirty, along with my entire row. There were cookie crumbs everywhere. After waiting nearly 7 hours at Ft. Lauderdale just for my short 45 minute trip to Orlando, there was confusion as to whether or not gate H2 was an Air Jamaica or Spirit Air gate. The ticket agent from gate H1, with no sense of urgency, grazed his way over to H2 and rather disparagingly announced for Spirit passengers bound for Orlando to wait a little longer because our plane was an hour late.

I approached the same ticket agent and asked if he could print me a boarding pass. Before I could explain myself why I needed one, the "gentle"man was quick (and loud) to ask how I got through security without one. After explaining the San Antonio experience, he motioned for me to follow him to gate H1, all at a snail's pace.

For my return home, the ticket booth inside OIA was outrageously long. I ended up using the skycap service, although I had no bags to check. This time, however, I got both boarding passes. This time, however, I noticed for my flight from Ft. Lauderdale to San Antonio, I was not sitting in the seat I paid for. I purchased seat 6D (front aisle) back in May. That's what my itinerary stated from the date I purchased my seats and tickets until the morning before I left for the airport. My boarding pass now showed I was sitting in 16B (middle-back, and in the center).

Spirit Airlines' website makes not mention of re-arranged seating assignments if a flight is full (nor does the website have any contact information available). But it does state pre-purchased seats are non-refundable. I'd like my $10 refunded to me because 16B is not the seat I purchased. But more importantly--since more than likely I will not be getting $10 credited back to my account--is that Spirit Air has a lot to work on in customer service and a better explanation of their policies.

They need to be more transparent. I suppose I get the service I pay for... discounted quality at discounted rates. Never again will I fly Spirit Airlines, and I will do my best to ensure everyone I know stays clear, or risk being treated like something less than a human being.

FORT LAUDERDALE, FLORIDA -- My extended family of 16 people including 8 children were returning from a vacation in Mexico. Our flight was on Spirit from Cancun to Atlantic City NJ with a connection in Fort Lauderdale FL. Our flight out of Cancun was delayed, although no one is quite sure why! Weather in Cancun was beautiful as was the weather in Fl. Nonetheless, our flight was delayed by more than an hour. We were not quite panicking yet because we did have a significant layover in Florida before our next flight to NJ was to leave. We did finally get on our flight to FLL and were relieved to hear the pilot announce that we would make our connecting flight to AC.

When we arrived at FLL, we had 25 minutes to go through customs, recheck our bags and pass through the security checkpoint. Fortunately, all went pretty smoothly. Knowing that we were cutting it close, my sister phoned her daughter, my niece, who was already at the gate (she had no baggage to recheck) to tell her to inform the gate attendant that we were on our way. When she told the attendant, the only comment she made was "I hope they make it"! Once again she told the attendant that there were 15 of us and we were running down the hallway.

My niece took about 20 steps to look down the hall and saw us running as fast as we could with 8 kids in tow and her mom in the lead. She turned back around to tell the attendant we were there, just in time to see her shuffle the standby passengers onto the plane. As we arrived at the gate she closed the door in our faces! We were astonished that this woman could do that to us! We were at the gate! They knew we were coming! We had 8 children! The pilot told us we would make the flight! What was going on here!?! We were quite angry about the situation and certainly gave them an earful.

We were told we needed to go back to the front desk and re-book our flight. HAHA. The next available flight was not until the following Tues, 3 days later! It was now after 9:00 pm on a Sat night and Spirit Airlines offered us no solutions to our problem that they created. No alternate airline, no hotel room, nothing! Evidently, it is not their "responsibility" to take care of their customers. After a lengthy debate we could see we were getting nowhere with Spirit employees. Knowing we needed to be home by Mon morning for work and school, we had no alternative but to rent 3 cars and drive!

By the time they gave us our checked bags it was after 11:00 pm! The nice guys at Avis were able to find 3 large enough cars so that we could make the long 24 hour trek to NJ. It has been over a week since the incident and I still have such a bitter taste in my mouth about the horrible service this airline provided us. Next time we will certainly make the effort to travel with a more reputable airline. One that actually cares about its customers!

Six members of our family were to leave from Detroit at 4 p.m. then to Laguardia and then to Fort Lauderdale. At the check in at Spirit - the computer did not let us check in and the person at the counter took 20 minutes to serve us and then had to get help to check us in - one half hour of frustration - but that was only the beginning. The two Spirit employees never said the flight was delayed three hours.

The plane was sitting at the gate but there was a three-hour delay. It appeared they did not have their pilots lined up because we took the same plane - three hours later and it was snowing and the plane had to be deiced. Had we left earlier no deicing would have been needed.

Then when we got to New York we hurried over to catch the flight but it was delayed. The time at the gate never changed but when I went up and asked what time the flight would leave. It was hours later. When I asked that the Spirit employee change the departure time and let the people there know, he totally ignored the request and turned around speaking Spanish to another employee. They went behind the panel at the gate to chat and what appeared to me to ridicule my request.

The delay meant that the plane would land in Lauderdale at 2 a.m. Our car rental closed at 1 am and many people on the flight could not get shuttles to their hotels or rent cars. It was very late and Spirit caused the long delays.They did not give one iota about us the customers.

Then on the way back on March 30, the experience was better - plane left about 15 minutes late but the next problem was the luggage. Two of our bags that we paid for and checked in did not get back to Detroit. I was told that there was too much luggage and that they could not get it all on the plane. Of course nothing was said as we waited for all the luggage to come out on the conveyor. Then I was told it would be delivered to our home by the end of the day. The Spirit employee did not record the scan tag I had for both missing pieces and told me to call a number for the status. It is 10:30 p.m. on March 30 and no call no luggage.

Spirit needs a lesson in customer service and accountability. I also forgot that although I went through the Spirit website with my Spirit numbers, none of the six flights gave credit miles. There is nothing on the Spirit website that I found to ask questions about the cause of the delay or to file complaints. It appears that Spirit is driven by charging for luggage that did get delivered and for any drink or morsel of food. Spirit does not care about delayed flights or connections or the problems a 2 a.m. late flight causes. Spirit will be my last choice whenever possible.

FLORIDA -- I booked a flight with Spirit for December 2007 because the price was very low and I had a $20 voucher, from a previous screw-up with Spirit, that was due to expire. I put in all the necessary info on-line, hit purchase and was told that the flight I had chosen was no longer available. Picked another flight, went through the whole purchase procedure only to find out that the voucher did not register when all was said and done. Could not fix on-line so called the only number available for Spirit.

I was on hold for 45 minutes and then was able to talk to someone that could do absolutely nothing to help (had problems understanding what I was saying also). She told me to call the next day. Called the next morning, again on hold for 30 minutes only to get an equally ineffective person to help. I repeatedly asked for a supervisor both times that I called.

On the second call I was told to call back in an hour to talk to a supervisor. Called back only to again have to argue with the person I spoke with to talk to a supervisor. The woman that I spoke to on my second call told me that I would be refunded my $20 but I called to talk to the supervisor anyway. The supervisor told me the same thing but that it would take 10-14 working days to get the refund. Interestingly, the cost of my ticket was applied to my credit card within 20 minutes of purchasing the ticket. I called back two weeks later only to be told that it may take a bit longer for a refund. In all I was on the phone for over 6 hours. In the meantime I e-mailed Spirit customer service.

The "service" part is very misleading as there is no such thing as customer service at Spirit. I sent a second e-mail after no response for over a week. Finally got a response that basically said too bad. I will not be getting a refund. I sent another e-mail telling them that I found it hard to believe that they would lose a customer over $20. Another e-mail arrived today that the decision was final and that we would have to "agree to disagree."

I am so sorry that I have the flight booked in December. This airline is a joke. My sister flew in December and had to wait outside in the rain to check in. When she got home all of her luggage was soaked and a number of items were ruined. Spirit again had that "sucks to be you" attitude. I will do my utmost to never ever fly Spirit after my necessary December flight. I know my sister and her husband will never again fly with Spirit and I make sure to let everyone that brings up flying my thoughts about this airline.

The first screw-up that resulted in getting my voucher was a BOGO but when I went to get my return flight it was booked incorrectly. Cost me an additional $50 to change my flight to the correct date and due to the change I was out my free ticket. The second issue cost me the $20 voucher and over 6 hours on the telephone talking to people that were hard to understand, read off the cue cards and had trouble understanding me. Very frustrating and aggravating.

QUEENS, NEW YORK -- On July 6th 2007 I checked into Spirit Airlines at LaGuardia Airport in Queens, NY for an 11:20 AM flight to Myrtle Beach, South Carolina. During check-in, little to my knowledge when I purchased airline tickets, there was a hidden baggage fee of ten dollars per bag. At time of check-in I legally declared a legal firearm in my luggage being that I am a Law Enforcement Officer and was travelling with my firearm. Airlines only let Law Enforcement Officers carry firearms on planes if they are on official business and have a legal form proving such. Long story short the firearm was declared, inspected by Port Authority Police and escorted by Port Authority Police to TSA for screening.

Having had faith in our "Homeland Security", I trusted my bag would be treated as High Security/High Priority and would be in safe hands and escorted onto the airplane; WRONG! Upon arriving at my destination in Myrtle Beach South Carolina at approximately 2 PM, I opened my bag to inspect that the firearm was still there, which it was. Unfortunately, my one thousand dollar Movado watch which I placed in the bag with the firearm was missing.

(As a side note: During the flight, the attendants were rude and sarcastic. Soda was a dollar and CASH WAS NOT ALLOWED. In order to purchase a one dollar soda you had to use a credit card! - This was also not brought to my attention when I purchased the airline tickets.)

Upon returning home to NY on July 15th I filed a report at the Spirit Airlines missing luggage office located in LaGuardia Airport. Immediately the attendant got defensive and stated that Spirit Airlines is not responsible for lost jewelry and that I should have carried the watch on the plane. FINE! But my comment to them was then I should be able to carry my firearm on the plane as well, so much for "Homeland Security". "Who will be responsible for a firearm missing if that was the case?" I asked. Of course their attitude changed and they filed a pilferage report and told me to contact corporate - GOOD LUCK! I've been calling for the past month.

The number states they are busy due to call volume and it directs you to a voicemail which they claim an agent will respond to you in 24 hours - it's been 24 days and I still haven't received a phone call. Maybe Eyewitness News or Fox 5 News will be able to get their attention.

To date I have filed a report with Port Authority Police and TSA as well as have a Detective from Port Authority Police investigating the claim. TSA claims to treat all bags equally (no level of priority) and turn them over to the airline employees to be boarded onto the plane after screening. It has been found out that airline baggage handlers are not under video surveillance nor go through any security screening upon arriving or leaving work. Basically, they have full control over our luggage and can walk away hassle-free with loaded pockets containing your belongings, or even worse...

Drop something harmful into your bag and board it on the plane....How's that for "Homeland Security"? As far as the watch is concerned I will probably never see it again, nor did I have insurance on it. The person responsible for taking it will most likely not be caught and Spirit Airlines will most likely not reimburse me for my loss or inconvenience for this month long hassle of paperwork and dead-end phone calls, letters, faxes, and emails.

FLY JET BLUE, BY FAR THE BEST AIRLINE, I MEAN IT!! Spirit Air is one of the only direct flights to Myrtle Beach from NY that's the only reason I flew on it. I suggest to all, avoid it if you can. The cheaper flights may cost you more in the long run. Just go online and read all of the horror stories.