ARLINGTON HEIGHTS, ILLINOIS -- Very poor services, you will be charge for every unsuccessful attempt. Don't be fooled by the prices they claim is much more expensive because they add all kind of fees, ended up using Viber out, much more straightforward and good calls.
VANCOUER, CALIFORNIA -- Their service is useless and so is their customer service representatives. The company is just a way to fool people and take away people's money without providing any terms and conditions of the use. On top of that the customer service representatives keep giving the wrong and different information every time I tried to resolve my problem. The PIN # they provided me for my account doesn't even match with their records, which speaks for itself that how bad their communication is.
1st of all, my $50 credit on the account was washed away as I didn't use the service for a period of time. I was never advised of that. I didn't say anything. Then I reactivated my account with $20 and the line couldn't get through and when I called the customer service on the weekend, it tells me they only open M-F office wasn't open on weekend. I needed to make urgent phone call but couldn't as their service keeps giving me false messages that the user is busy on the phone, while s/he is not. I ended up buying a phone card to contact the person I needed to call as Startec useless service just engulfed my money.
When I asked for refund this morning, I was told that since it is a prepaid service, they cannot refund the money. Nobody, told me that when I reactivated my account. The associate on Friday told me if it still doesn't work they will refund me the money. But today another associate said no they cannot. This is just a scam and nothing else.
I should have reviewed this page before signing up with them. They overcharge for the calls and last month I made a call for 21 cent but had to pay $5.80 since there is all kind of extra charges if you do not make lots of calls! However, they do not inform you about this fraud when you sign up. They even denied they have minimum usage fee the first time I called them asking why my bill was so high. This is misinformation and fraud! There are so many other providers to choose from. I will never use Startec again!
BEWARE OF THIS FRAUD COMPANY & DO NOT GET ANY SERVICES FROM THEM SINCE THEY RIP YOU OFF. They have a bad customer service & they are absolutely thief. Simply they just rob their customers. To begin with, I am not on DO not Call list & they called me anyway to sale their awful service. They gave me a call in the middle of the day while my baby was sleeping on my lap.
The salesperson just told me that I can make a direct call & be billed on my AT&T account & didn't explain anything about their terms & conditions. Just gave me some info about the rates of calling to other countries & since I thought that I don't have any obligation or haven't have to pay extra for not using the service & just to get rid of the call as quickly as possible I agreed to open the account. The guy gave me a # to call after 7 days & gave me a pin# to activate my account. I didn't call the # & didn't activate my account at all and didn't even know that the account was activated automatically.
After couple of weeks, I got a bill for just 3 local calls of 5 min. of $15.77, which $15.35 of it was minimum usage fee. When I called to pay the bill they asked if my husband is around or not & I asked why, the guy from customer service (**) said "because he is the account holder."
I said "What do you mean? I was the one who opened the account not my husband," & he told me "Well his name is on the bill; he has to call in order for me to give you information." When I asked to connect me to his supervisor he said, "Sorry I can't do that since you are not authorized to do anything with this account." Well with opening the account I didn't need my husband's authority but now I do???
Anyway, long story short they are absolutely DISHONEST with their customers, don't give the right information to people & just open accounts for them & charge their customers extra for not even using their service (for just $0.42 call that I made they charged me min. usage fee of $15.35).
ROCKVILLE, MARYLAND -- This company is one of the largest rip-off artists in the country. My problem with them started in late 2008 after watching their ad. I called and of course, they put me through the nicest sales people in the world. I opened the account and they convinced me to give them my debit/credit card number so they can save me the hassle of sending my monthly payments. Anyway, I saw the monthly payments being debited from account and although I did notice that they were kind of high, I have never doubted that I was being ripped off big time.
I tried to look at the bills, but, purposely, the bills are not available on-line. In other words, you have to call the company, be placed on hold for ages until you get someone and then they will tell you some sort of baloney story and you sill don't receive your bill. Finally, I had a chance to look through my account and guess what: in a 12-month period, my usage was $751 and the total payments debited from my account was $1070.
In the beginning, I thought it was a mistake but when I called, they said those were fees and I should have been aware of those fees. First of all, they have never mentioned such fees when I opened the account. Okay, let's say they did tell me about those fees, am I that insane to accept fees that are 42% as much as my bill? What kind of fees are these?
Just to prove that I'm not creating this story, I asked them to email me all my bills, I have my bank statements, I have my usage statement and I have my common sense that no one in the U.S. will accept some unknown fees to be applied to his phone bill that are 42% as much as the usage. MY ONLY PROBLEM IS THAT I DID TRUST THEM WITH MY ACCOUNT AND NEVER CHECKED AFTER THEM BUT NOW I'M READY TO TAKE THEM TO SMALL CLAIMS COURT... SO BE AWARE!!!
ROCKVILLE, MARYLAND -- I subscribed in November 2010 and was being charged 7.9 c a minute. A friend called me yesterday March 2013 and informed me that someone told him back in August 2012 that prices dropped to 3.9 cent. So at least since August they've been charging higher rate for the exact same plan. I called and they said "Will credit you but give us 24-48 hrs," my friend told me good luck; they never gave him credit in August. What a rip off. I'm reporting them to the Better Business Bureau. And of course they aren't going to get a single cent from me. And I couldn't understand their heavy accent.
PLAINFIELD, ILLINOIS -- Stay away. Think before getting their service. Don't be fooled by false advertisement. Charges per minute higher than what is advertised. Calling customer service will not help as well and they will provide you false info as well. Customer service will promise rate change but new calls will be the same rate. Additional charges are more than the total amount that you are paying for the calls.
Cancelling service is a pain. To cancel you need to call customer service and needs to several transfer before someone will tell you that all agents to cancel service is not available. They will promise a call back that does not happen. I called several times and until now my service is not cancelled yet. On top of this, worst is you are getting charge monthly even if you are not using their service.
ATMORE, ALABAMA -- Don't let Startec Global Communications cheap rates fool you!!! They might provide you with cheap long distance rate but, the hidden fees are not cheap at all!!! They don't mention that when you initially sign and enroll with them. All the fees comes after you make the long distance phone call. For example there is a carrier cost recovery fee, (15% of the total bill) federal universal service fund, (12% of the total bill) on top of that the federal tax, state tax, local tax, franchise fee and the misc. fee. All in all you will be paying half of the bill in fees!
In my opinion Startec Global Communications is a total rip off!!! I recently filed a complaint with the BBB about this crooked company. Read the fine print and ask for the undisclosed info that they don't tell you about before signing up. And oh... good luck trying to close your account with them. They will put you through the loops and put you on hold for eternity while at the same time you're furious, pissed off and irritated!
WINNIPEG -- Hi. I thought of posting my experience with Startec recently. I was called by their sales people mentioning that they have 5.9c deal for landline and cell phones to India. I signed up thinking this is the best deal I could get from any other long distance providers. I used it for two days. The second day, I could not call any cell phones in India. Automated message kept saying "try your call again." Call quality seemed fine for me during other calls. I wanted to check my account usage and when I logged in, I was being charged 6.9c for all of my calls.
I called Startec and reported it. They transferred me to their retention department and they lowered the rate for me. I asked them to refund my earlier calls (2 day calls) considering 5.9c since that is what I was told by their sales agents. The customer service representative, ** refused and said 5.9c is from today and she cannot do anything. She was very rude and said if I want to cancel, I can do so. She cannot do anything. I canceled my account since they lied to me. It's not about a few cents or a dollar that I lost, it's about being honest. This has been my experience so far. I will not recommend Startec to anyone. Hope this helps.
ROCKVILLE, MARYLAND -- I spoke to two different representative about canceling my services here. Apparently, they failed to make a "note" of it, so simply put, my cancellation never happened. I had no choice but to pay 2 balances and a late charge even though I had not utilized their services since my "cancellation." Just as simple as that. You won't find quality here. A bunch of dishonest, incompetent people who try to find a way to take your money. Avoid at all costs and use a different company for your communication needs.