The expired my account without notifying me and when I called them and asked to transfer my money to another account they talked to me very badly. The guy in customer service called "Jesus" didn't give me any credit for the money that I already have in my account. They have horrible customer service. I don't recommend this service to anybody.
BLAINE, MINNESOTA -- My fault! I did not do background check of this company before signing in. Most of the reviews here I experienced them as well. So much stressed I went through for this awful Startec. Stay away from this company!!! They are beyond worst rating!
CT, COLORADO -- I had the long distance cell service with Startec. I called customer service because I was not able to place the call from my cellphone even though my account shows the correct balance. I was told that my account expired and they would not refund my unused money. I asked them to allow me to use it. They said no. Now they have my money and did not provide me with any service. DO NOT USE STARTEC!!!
VANCOUVER -- This company always overcharge the customer. Do NOT trust them! Even after I cancelled my account they charged me because they had my Visa credit card number and didn't stop it! They were supposed to return my money back, but they never did. I'll never recommend anybody to work with this company. You will lose your money.
This company is a rip off. They sell you prepaid telephone cards for a $0.019 per minutes and then they changed it to $0.119 per minutes. I called and talked with them for 20 minutes and I realized that it is their standard operation. Do not let them to rip you off. Stay away from them.
ST LOUIS, MISSOURI -- They charged you before even you use the service and also after canceling the account! There is no refund at all! As they would be richer and richer with the small amount of money they charged poor people each month! The customer service is awful. They are rude and disrespectful. When you wanna open an account it is easy like a piece of cake! When you want to cancel it takes hours to do it! They are awful awful awful!
CANCELING an account DURING a billing cycle WILL yeald one FINAL invoice with your unbilled calls, its only natural, you use you have to pay , right ?
As for cancelation you just have to stay with them untill they offer you a cancelation confirmation number, its that simple . If you hang up, if you request by e-mail, if you send a letter....that won't do .