Subway Consumer Reviews - Page 5

CENTERVILLE, OHIO -- After reading some of these (and laughing hard) I decided I had to comment. Let me start by saying to all those who jump on customer service that more than likely you haven't been on our side of the line. It can be frustrating when 30 people show up at once and want 5 sandwiches each. I can't speak for all stores but we never have more than 3 people on the line. Do the math. It takes a minute, the customer gets upset that the guy in front of him had a list of 14 subs and then takes it out on the employees.

And cell phones... Most places have no cell phone signs. Our store does not. Wow. Now you have people telling you to wait while they talk about the date they just had and then ask 4 people what kind of subs they want. Meanwhile there's a line now. I could go on and on all night long here. The point is this: our job sucks. Most of us don't want to be there making dinner for people who are only going to look at us a sub par human beings because we work in food service.

So before you jump on the web and trash Subway or its employees think about what we have to deal with day in and day out. And to those people who make it a point to brighten our day as we make your food... Thank you. Your understanding and patience is a breath of fresh air.

P.S. Anyone wanting to order more than 4 or 5 subs from 11am- 2pm and from 5pm to 8pm call in advance!!! It's not fair to make someone who wants one 6 inch wait 15 minutes while you go through your list of sub after sub. There are other people in the universe. I know it's hard to get used to...

INDIANAPOLIS, INDIANA -- This is a copy and paste of my complaint to the HQ. I am not a complainer. Nearly never anyway. I just came back from at 3336 West 10th street Indianapolis IN 46234. I had pulled into the drive through. I asked "Is the BLT on the 5 dollar menu?" She nodded yes. I said "I will have that then please." She said "what would you like on that?" I replied, "It's a BLT. you know...Bacon" and nodded my head motioned my hands of what the continuation default ingredients would make a successful BLT sandwich.

I can't believe this. I can't say this sort of thing has never happened in life before in some way or form or another, but it's always a sort of Twilight Zone episode that leaves your head spinning... I am dumbfounded. Not only was I borderline starved from not eating in 24 hours, but I ordered a BLT. I was looking forward to this BLT. I love BLT's. I was going to share the BLT with my dog. We would have enjoyed it together very much. I love my dog too. Not as much as my half of the BLT that we would have shared however. I would cherish my half while he normally inhales his...

Instead: I opened the ** bag and there was 6 slices of bacon in between the bread of a 12 inch footlong!!! What the ** was this B thinking?! A BLT is a BACON LETTUCE AND YESSS TOMATO!!! My apologies if I sound rude in any way to the innocent person who has to be entertained by such letters, but in all honesty, I think I am bordering my 10 minutes of glory on the news. Can you help me? In lieu of not hating your franchise for life and telling everyone I know not to go there because of the skills aptitude of the workers, will you make right right?

I do not want to return to that store again. I would not be happy with the BLT I ordered alone either. I would be happy however with the BLT originally ordered and a restitution sandwich of my choice for making me lose my sanity for 20 minutes and having to write this letter to you explaining you need to have a regional update the owner or deal with it if it's one your stores.

MILLVILLE, NEW JERSEY -- About 3 weeks ago I went to the Subway located next to the CVS in Millville, New Jersey. I order 3 footlong veggie delite (no meat) subs. The first one was for my son who only eats cheese, tomatoes, pickles, sweet peppers and cucumbers on his sub. I noticed that the server wasn't putting that much toppings on the sub so I asked for extra sweet peppers which he did put on. On the second sub I was also only getting a few of the toppings so I asked for extra tomatoes at which time, the server cutting the bread rudely told me that there would be an extra charge.

I nicely told him that I have never been charged extra before and he replied that a foot long sub only comes with 4 tomatoes. I should also add that these were very small tomatoes. I told the person making my sandwich, never mind. I didn't know what the extra charge would be. I checked the sign and nowhere did it say anything about extra charge for toppings, it did say extra for extra meat and cheese along with the prices which I can understand. I paid for my order and left.

After getting home I thought about it and contacted Subway through their webpage. I got a canned response back that someone would contact me in 7-10 business days but no one ever did. This was only my second time at this location.

The first time I was there an older couple waited on me and did not charge me for extra toppings. If they do charge for extra toppings, then it should be on the sign along with the price. Also, they should take into account that they had several toppings there that I didn't want, so why couldn't I get extra of the wanted toppings in their place? Last, why have a website to contact them with complaints or comments and then not get back to you like they said they would.

ST GEORGE, SOUTH CAROLINA -- I have purchased 1-2 tuna salads weekly at this store for about 2 years. In general, I have been happy with the food and the service; thus the repeat business. I have never filed a complaint. On prior occasions, the employees changed their gloves between orders. They have used fresh, refrigerated tuna salad upon my request. They always topped the salad with 4 scoops of tuna, without being asked. They were courteous and eager to please.

Today, it took an under impressive assembly line of 3 people to serve me. This was highly ineffective. Two reached over the other, back and forth, to make my salad; while one just stood around at the cash register. I requested refrigerated tuna and the server argued that the other tuna was made today. She reluctantly put 2 small scoops of fresh tuna on my salad before mixing the old and the new tuna together. It is scary to think how many times today the fresh tuna was mixed with the old tuna, thereby possibly contaminating both.

I told her that a 6 inch sub would get 2 scoops of tuna and a 12 inch sub would get 4 scoops of tuna; that I usually get 4 scoops of tuna on my salad. Again she argued that was not so. A person who works there told her they usually put more than 2 scoops on a salad. She then slung 2 more scoops of the newly mixed "old and new" tuna on my salad.

She did not change gloves between customers. She never changed gloves after picking up a dirty knife she had dropped on a dirty floor. The tomatoes were green. I didn't get oil and vinegar on the salad, as requested. I attempted to eat the tasteless salad but could not get past the images of the dirty gloves, rotten vegetables, and room temperature mayonnaise in tuna.

I will complain to the manager tomorrow and try to get my money back. If the same person continues to work there and is not trained properly, I will drive 6 miles to the next Subway to keep from being served by her. I will also file a complaint with Subway Corporate Headquarters. For tonight, I'll feel fortunate to stay out of the emergency room.

I am expressing my extreme disappointment and ANGER with Subway for eliminating this sandwich from their menu nationwide. I have been eating this sandwich and almost only this sandwich for 14 years, in heaven from the moment I first tasted it. I understand the need for changes, and modifications, but what they should have done is some new advertising on the sandwich, saw really none the last few years.

Stop opening so many stores, for almost every one here in Vegas is near vacant most of the time through the day. Just make LESS of the product, or at least have SOME stores offer the product, or make it when it's requested, since all it is is a light mayo and the seafood and crab, etc.

See, the thing that makes this really bad other than the fact that the sandwich was and is my favorite food of all time, is that you simply can't find the sandwich anywhere else. Most of their other sandwiches however you can find at a 100 other places, as well easily made oneself. This is absolutely unacceptable. A common person can't even find out where they bought it from so as to get it again themselves. Anyway, Subway needs to bring this product back, at least in limited release at some restaurants or one minimum in an area. In fact, doing so with a new Ad campaign might stimulate interest again.

So, while I found their Teriyaki sub to be a nice distraction on rare occasion, until they bring back the seafood and crab, I am no longer bringing my business to them. I was looking forward to trying the seafood and crab on a Toasted Bun, but when I went to try it, my sandwich was gone. Every time I look at a subway now, I simply get angry, because I think of my sandwich, and my mouth waters for it. Shame on Subway, for unilaterally destroying 1000's of people's enjoyment. Whatever happened to simply good business, catering to the customer, and the standard simply MAKE LESS practices?

I could take McDonalds getting rid of their Arch Deluxe, or their Sweet Honey Mustard, but I can't take this. And if I had the time, and if I ever do have some time, I will be protesting in front of their stores, and I will be getting petitions. But, sadly, I don't know when I can or if I will be able to do that. But to be clear, I'm not into that kind of thing accept in really bad cases, so frankly, that's how really mad I am about this. Subway.... You have been informed.

LOUISVILLE, KENTUCKY -- I am complaining about the Subway located New Cut Road and Old Third Street Road in Louisville KY. I visit this location at least twice a week. I participate in the stamp collection program. After collecting 8 stamps you get a 6 inch sandwich free with the purchase of a drink. First of all you always have to ask for the stamp. They do not give them out voluntarily.

On 2/10/05 I visited this location with a new co-worker, this is when I feel I was verbally attacked and discriminated against. It was my co-worker's first day on the job. As we approached the area where you order your bread the lady behind the counter verbally attacked me. She told me that I needed to go somewhere else. She said "you come in here and always use those stamps and never buy anything." She said that I always complain and to get out. I asked her if she had me mixed up with someone else. She said "no you are not welcome here."

She repeated herself again and was very loud, there was not a person in there that did not witness this verbal attack. I was in total shock and thoroughly embarrassed. How could you treat a repeat customer this way?

After this I checked into where I could complain to. I called the manager the next day. He told me evidently that I have been seen in there 3 or 4 times using a card full of stamps so I am not welcome. He told me to take whatever action I needed to take and see what would happen. I called the Subway headquarters and told them my story and concerns. She said that I would be contacted back with a response from this complaint. After a week and no response from Subway Inc.

I called back. They had received a response from the manager. He told them again that I have been going in there for 2 1/2 years and never purchase anything. This is so untrue. I have been going in there for 7 years and purchasing overpriced sandwiches and collecting stamps ever since they started that program. Subway Inc. said there is nothing else that can be done, my complaint will stay on file. Well that is not good enough for me.

I agree with the person who said word of mouth will damage this location's business. All I ask for is an apology and to know that they do not approve of this hostile handling of their locations. Evidently it is fine with them. I am continuing to pursue this complaint and hopefully Subway can acknowledge when they are wrong and step up and penalize the store owners and employees for their actions.

PORTER, TEXAS -- We don't have a manager at the porter, Texas location Subway. A lady who hired me by the name of Christina oversaw the restaurant. She seemed nice at first but quickly turned out to be two faces.

I've worked there 3 weeks but been hired for a month, in other words it took her a week to get me a shift. She even started me off at another location. The porter location is dirty and unorganized. It just got it's manager today, which leads me to the story. She scheduled a meeting last minute for 7 am on August 2,, which I told her I could not attend because of a college meeting and she flat out said "I knew school would be an issue when I hired you" as if my education did not matter. Well she made the meeting mandatory and anyone go didn't attend would be fired. At the meeting she proceeded to call me out by name in front of everyone who works there about how I was responsible for a previous night where the restaurant was left dirty. I was not schedule to work that day but decided to go in to help my coworker out of sympathy because he was left alone because that she did not even bother to try to get anyone else to go in an help him. I was not required to close. The reason things were left only half wiped was because we ran out of the cleaning cloths needed to wipe down tables and other things. (Things are always running out) and I let her know. I had to attempt to clean with napkins. She proceeded to scold me in front of all the personnel and humiliate me and only me (which I have witnesses) and I was pretty much forced to show up to the meeting just to be humiliated in front of everyone. It was unprofessional of her to do that in front of everyone rather than pull me to the side after the meeting and do it face to face. I just had to sit there being humiliated and stay quiet while everyone else listened to her insult me and my work ethic. I was not working alone that night but I was the only one who got called out.

This place is nasty, cross contamination everywhere. People are unfriendly and I am quitting.

TUSCALOOSA, ALABAMA -- I have to say if this was my first trip to Subway. It would have been my last. Me and my friend had to go to Wal-Mart to pick a few things and were going to grab something to eat while we were out. We decided on Subway since we haven't eaten there in a while. And so happens Subway was located inside Wal-Mart. There was an employee pushing chairs and tables up against the wall when we arrived at about 7:15 pm. There was another employee sitting at a table talking to the other employee sweeping and mopping. There was a line of customers and one employee behind the counter doing a mediocre job.

I asked the employee if we were going to be able to sit after we ordered. And the employee yes just pulls a table out. That employee had to get it done before they left. She wasn't very pleasant in their words. The employee sitting at the table decided to get up and head to the back of the store. Then when it was our time to order that employee behind the counter decided to hold a conversation with the employee that was sitting at the table earlier while they put on their gloves. The conversation more or less 5 minutes. Then the employee that was sitting at the table earlier emerged from the back and proceeded to ask me about my sandwich.

As I was telling her what I wanted on my sandwich I noticed the cucumbers was frozen. I said they were frozen when I noticed them as the employee placed them on my sandwich. The employee then put more of the frozen cucumbers on my sandwich. It was like the employee didn't understand what I was saying. I was speaking plain clear English. The employee that was behind the counter turned and acted like my friend wasn't even standing there. My friend stood there close to 5 minutes before his order was taken.

All in all it seemed like the employees did not want to be bothered with serving customers and that they were doing us a huge favor in letting us spend our money there. As we were sitting there eating I noticed a mother trying to cross a wet floor to the fountain drink machine with her son. There was only one wet floor sign on the wet floor and it was in the back of the store. Where there should have been at least one or even two more signs in the store on the wet floor since the store had all the tables pushed to the walls.

I was at the university plaza Subway in Waterloo, Ontario... and after that experience, I now have the thought of it in my head whenever I think of Subway. There was a nice elderly man listing what he wanted on his sandwich when the employee asked "mustard and mayo?" where the man said "no mayo, just mustard." When the employee started to put the mayo on after he mustard, the old man said "whoa whoa whoa, no mayo, I said I didn't want mayo" where the employee glared at the old man as if it was his fault, said no apology, and scraped off the mayo with attitude.

When the old man paid, the employee didn't even say thank you or sorry. Then, when the old man left, he started to make fun of the old guy to another employee right in front of me. Then, my order: when I paid, again, no thank you, but instead he totally ignored me and was too busy making fun of the old man that when my receipt had printed, I waited, said excuse me, and still nothing. So I reached over and around the counter, grabbed my sandwich and cup... And the employee still didn't even notice.

When I sat down, only one table was occupied, every other table was dirty... It was 4:15 in the afternoon. So I was thinking that they didn't even clean up from their noon hour rush, and probably still wouldn't clean up for dinner; that is disgusting. Upon opening my sandwich, the bread was evidently old as it was cold and hard, and better yet... It was burnt so it tasted gross. This has ruined Subway for me, and now when I think of Subway or it's brand, or relate that ridiculous experience that could have so easily been solved. I will never go to a Subway again.

SAULT STE. MAIRE, ONTARIO, CALIFORNIA -- My daughter has a field trip this morning with the school and she wanted a Meatball sub from Subway so I went out at 7:30 A.M. this morning to go get her one. When I went outside, it took my 20 min just to remove the snow from my van. This is the biggest snowfall we have had all year. I managed to make it to Subway which is not too far away from my house and when I arrived, I asked the girl behind the counter for a 6-inch meatball sub. She informed me that there were no meatballs made yet and I told her that was going to be a problem because it was the only sub my daughter would eat and it was for her lunch.

When I asked her how long it would take to make some she replied, "Not anytime soon". I left without saying a word and called my daughter who was at home getting ready for school. I told her mommy could not get a meatball and asked if there was any other kind she would eat. She replied the only other kind she likes is the turkey. I went back into the store and explained how my daughter would only eat a turkey instead of a meatball.

I had $5 to my name and when it came out to $5.07, she told me "Sorry but you need 7 cents." I said, "Honestly? I came in here with enough money for a meatball sub and you don't have it, it is only 7 cents and I am regular customer. I come in here about 3 times a week." I'll replace it tomorrow if needed. She told me "No", I was not getting the sandwich and to leave. I was so insulted. This is the manager of the store and her name is Stephanie. A manager has the power to let someone off 7 cent for good customer service. They did not have what I went there for and so her job is to make sure I am happy and come back. I WILL NEVER GO BACK.

I left so insulted and upset I cried. On the way home I got stuck in the snow bank and the stress of Subway made this so much more stressful than it should have been. There has to be something I can do to get this girl fired. Whoever hired her as a manager, made a huge mistake because if this is the way she is going to treat valued customers, that Subway is going to lose a lot of business...