Suddenlink Consumer Reviews - Page 5

I had Suddenlink for over a year and when I called on the phone they were pretty helpful. In the office they sucked. I went in once to tell them I had a problem and they told me I didn't know what I was talking about. I told the tech support the same thing and he knew exactly what the problem was. Their costs is really expensive compared to others. I had a combined plan and that was supposed to save me money. It didn't. I tried to take off a service and my bill doubled (sad when it's cheaper to get more than less).

The last 3-4 months they went up every month and didn't notify us. That last month they took me off the "cable plan with free HBO" and started charging me extra for HBO. I should have been notified so I could have made the choice to take it off or leave it on. I wasn't until the bill came in. Their internet service was good though as was the cable. However they "upgraded" and the service was then not as good. Why fix what isn't broken? They have no competition in that area and they are taking advantage of it.

EUREKA, CALIFORNIA -- Where do I begin? Unwarned about the data usage cap, being someone who loves YouTube and Netflix, I hit it and had to pay early to continue my service... but perhaps that's my fault. When my internet actually works, and I'm not saying it does, I have the spottiest connect I've ever dealt with. So naturally I called customer service only to get the vaguest answer ever. Seriously the hulk can explain the problem better... One call, one connection, one annoyed customer. If Suddenlink makes anything easier it's complaining.

CABOT, ARKANSAS -- We have had Suddenlink Phone/cable/Internet service through Suddenlink in Lonoke, Arkansas, for less than a month. Let"s just say, IT SUCKS!!! The wireless kicks in/out every 3.5 seconds, or less, and sometimes won't connect at all! I've lost documents/files I was downloading, and their claim of "13X speed is a lie! 7mbps is NOT good! I could NEVER, ever recommend this company to ANYONE!

GREENVILLE, NORTH CAROLINA -- This company just needs to close and let a more honest company take over. They nickel and dime you to death on service and installation fees and the worst part of it is they do not tell you. They just put it on your bill and keep justifying it. I do not care how much you complain. They do nothing about it. Poor cable and internet service just keeps going out and breaking up. Stay away from this company and find a honest and reasonable company to get your service from.

KINGWOOD, TEXAS -- Just plain horrible. Don't work with **. He talks way over the average person's head and makes deals he does NOT honor. He made a rude comment as to how everyone in my complex has bad credit. Very pushy to make the sale and not clear on the details YOU are interested in knowing about. Just had my service turned on 1 hour ago and he calls to yell at me that I didn't pay enough to the installer. I paid what was agreed to yesterday. They can pick up the equipment and I will gladly go elsewhere.

All I ask is that I get a bill for the same amount at least two months in a row. That's all. Why is this so difficult? From a few dollars to enormous amounts, why does my bill differ just about every month? Why?

RUSSELLVILLE, ARKANSAS -- I just got Suddenlink 4 days ago and have already been lied to twice. First time by the saleslady and second by a I am after just 4 days of being a customer. I am thinking hard on going back to my other provider.

SAINT JOSEPH, MISSOURI -- I was on the internet and all I had was slow crappy connection. And after calling Suddenlink to find out what's going on, they said it was working fine and I still had a lot of trouble.

CLOVI, NEW MEXICO -- Called to make arrangement to pay my bill a day late. They cut it off anyway. Been with company going on 10 yrs, changed jobs. Let them know what time I would be in. They didn't care and wanted reconnection fee, another deposit and the payment. Will never go back to them! Suddenlink do not value their customers.