Preview Review

Next Review

SunTrust Bank Consumer Reviews

Most Popular | Newest | More Options >
More filter options:
Cancelled Bank
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ATHENS, GEORGIA -- The worst bank ever, I've been banking with them for 4 years now. I received money Wednesday and Thursday. By Friday they had closed my account. So far I am not affected by it but being as I have 6 children and no job due to Covid-19 stay at home order. My everything comes and goes out and into this account. I really pray to god they did not just put me into a financial crisis. They are telling me they won't be able to release my funds for 10 days up to 20. I am beyond livid right now. I have contacted two lawyers and I'm going after them. I don't care how long it takes. I'm beyond stressed. My last child was born 3/22/2020. I have meds. I need to pay for food for the other kids like damn. I'm already stressed now. I'm just ready for life to do what it's trying to man. This is way too much!!!

Replies
Phone Banking App
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

VA -- For over 1 1/2 months, each time I sign on to my phone banking app, it requires Suntrust to send a 6 digit pin # to my phone. I have to jump thru hoops to get signed onto my account. When I attempt to deposit checks the app immediately and automatically times out forcing me to attempt to sign on again. I am forced to got to the bank to deposit my checks thereby exposing myself to Coronavirus.

When I call customer service to report the problem they informed me the bank is aware of the ongoing problem. They say eventually the slow learning machine will learn "it's me" and allow me to go back to the old way of signing on. This bank is a joke. If I catch Coronavirus because I am forced to go to their ATMs to deposit my checks, I will file a lawsuit. Know of any lawyers who will represent me?

Replies
Worst Bank Ever
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FORESTVILLE, MARYLAND -- So I opened a new account with Suntrust Bank. I waited a couple of days before making a deposit. I went to the drive thru to make my deposit with a Cashier check that was made out to me from another bank. I deposit the check and the next morning I got a email stating that my money was on hold so then I called to find out that they closed my account and that it will take them over a month to send me my money back. I'm beyond pissed and feel that's **. Then when I called to see why my account was closed and why was it closed after I made a deposit no one has a freaking answer.

Replies
Incompetence on Steroids!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FLORIDA -- A duplicate payment made from my checking to pay credit card bill. I called to make a correction and was told it would be 3 business days. (lie) I called again on the 4th business day and was told I would see the correction that evening or the next day. (lie) I called the next day and was told it would be 5 to 7 days. I asked for a supervisor. Amelia indicated it's 7 to 10 days and I would be sent a check. Didn't solve the debit it created in my checking account as I was out of the country. Total incompetence at several levels. Needless to say I'm severing my relationship with this incompetence. Avoid this bank!

Replies
Advertisement
Fraudulent Bank
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ATLANTA, GEORGIA -- Please don't bank here. This company is very fraudulent. Now that I switch bank I notice my account is never in a negative. They charged me 7 overdraft fees and close my account with informing me. When I call and ask why they told me they have no explanation and can close at any time. Be mindful I still have got my direct deposit check in mail from December and we are going into February. Be careful is all I am saying.

Replies
Privacy Issues
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW CASTLE, WASHINGTON -- SunTrust Bank has the worst customer service. They are very unknowledgeable and don't know what they are doing. My account was closed but I still get mail about account information to my old address where my letters are probably being opened and information is not confidential. I called and asked multiple times to delete my old address but they said that they cannot do it. Major Privacy concern with SunTrust Bank.

Replies
They make it difficult if not impossible for the consumer to pay off debt because they want to collect the interest.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FLORIDA -- I have three accounts and a mortgage with Suntrust. The amount of money they have in my accounts is well into the 5 figures AND they earn interest on my mortgage. The bank makes it extremely difficult to pay your mortgage off early and even though I have so much money in their bank they continually charge me a monthly analysis fee. If they do this to a million customers around the country they are making a killing. The customer service providers are not helpful. I can't wait to switch banks.

Replies
SunTrust Is Worst Bank Ever!
By -

SunTrust has to be the worst bank ever! I made the mistake of switching to SunTrust after Bank Of America started feeing their customers to death. As it turns out, SunTrust is even more unscrupulous than BOA between all their fees, unethical banking practices and absolutely horrible customer service, or should I say lack thereof. They messed my account up numerous times, due to employee errors, and every time had to fight with them to get things fixed.

This last time around they messed it up so bad that all my money was gone and eaten up in numerous overdraft fees for a transaction I did not even make! Two branch employees actually had the nerve to yell at me and treat me like a three year old after hassling with them over this situation for three weeks! They even had the nerve to say "the bank does not make mistakes". Yeah, right. Those same two employees were overheard by my friend that was with me discussing a situation where a deposit had been posted wrong and one of them asked the other if he should call the customer to let them know.

The other employee told him "No, just go ahead and process it". Is that the kind of bank you would trust with YOUR money? I have since filed a formal complaint against the branch and hope both of those employees get fired. It has taken a total of three weeks, numerous calls and representatives from the 800 customer service number to straighten things out so I could close the account. By that point, I had already made up my mind that SunTrust was not a bank to be trusted. Hmmmm, maybe they should change their name to SunMistrust. Definitely would be much more befitting.

After that nightmare, I chose to take my business elsewhere. The representative at the new bank I went to told me he heard stories like that almost daily from customers who left SunTrust due to unethical practices and beyond bad customer service. My suggestion is if you have an account there, leave immediately! If you are considering them for your bank, don't do it!

Replies
Advertisement
Worst Bank Ever!
By -

ATLANTA, GEORGIA -- This is the WORST possible bank you can imagine. I won't bore you with the details, but avoid at all costs. Their internet banking system works (sort of) like it was cobbled together in the early 90's. Their customer service phone tree will drive you to drink. The latest: they arbitrarily decided that I can only transfer $2,000/week out of my SunTrust account to another financial institution using online banking. And, it's $3 per transfer.

These guys are going to have their head handed to them by other financial institutions... THE ONLY reason I am with this bank is that in the old days -- in a simpler and more personal time -- they were CCB. In their new incarnation as SunTrust, they aren't even close to being able to cut it in the modern world. They don't have a clue. Really. And it's well past time to give them the boot and move on to better banking, of which just anyone would be a giant leap forward!

Replies
No response when asking for help for charges not made
By -

GREER, SOUTH CAROLINA -- My husband agreed to a 3 day trial with a company he came across on the internet. He start the trial on Friday and by Sunday morning he had gone in and canceled the membership. The first amount for the trial period was only $4.47 and we had more than that in the bank. He made this transaction via phone because he had put his # in wrong and they asked him to call them.

The next thing we knew they had posted 2 more charges to his account via internet. Needless to say it put us in overdraft. When I contacted the bank and talked to the Asst. Bank Manager, he said that you should not give your bank card info over the internet. Ha. Yeah a joke since most people now days do almost all shopping via internet. He then said we needed to cancel the card. Which he did. My husband contacted the fraud department and was told that he should not have canceled the card but looked into the charges himself.

But even though the card was canceled, I was doing war with this company who had a person answer the phone when my husband called, had an answering machine answer the 15 times I called and did not call me back. I then went to the internet and bombed them with emails. Guess what, they refunded the money to an account that they only had the bank card number to that was canceled. Secure banking huh. When I called the bank and asked how they could possibly refund money to a card that no longer had access to I was told that they did not know.

I also have our rent set on bill pay. Guess what, it was not paid this month. I called and was told that it was not set up for a monthly payment. The woman proceeded to start telling how to go into my account and do this, I cut her short and told her to look at the account a little better since I had used bill pay before. I told her I did not have to have a lesson to be able to do this and that I know that I set it up for monthly payment. Of course in their eyes, they are right and the customer is STUPID. I asked for the number for the complaints department and she said they did not have one, but she would be glad to take my complaint and have them call me back.

What, double talking? She takes my complaint, sends it to the COMPLAINT department and they call me back. Go figure. Needless to say we had a huge overdraft which we were told we would be credited for. Maybe by the year 2030. And that our rent was not paid and we have to pay $25.00 late fee plus $5.00 a day after the 10th of the month. So I am on the phone with Wachovia right now and switching banks.

Replies
Top of Page | Next Page >

SunTrust Bank Rating:
Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 7 ratings and
19 reviews & complaints.
Contact Information:
SunTrust Bank
303 Peachtree Center Avenue
Atlanta, GA 30303
1-877-930-8971 (ph)
www.suntrust.com
Compare Banks