Surf or Sound Realty Consumer Reviews - Page 3

AVON, NORTH CAROLINA -- If I could give Surf or Sound (Avon location) a minus 5, I definitely would in the customer service department. We arrived @ 2:00 pm and called to see if our house was ready, since that is the earliest they allow. We were told it was not, but decided to drive by just to check out the house, only to find the cleaning personnel just leaving. We waited until 3 to call back to check on the time we could pick up the keys, and again we were told it wasn't ready. Finally by 4 we still hadn't received a call to tell us it was ready, so stopped into the office.

A woman behind the desk was on the phone with another renter and put her on hold to complain to a co-worker that the renter had called twice to check on their house and was getting on her nerves, then said she will be getting into her house late for all the phone calls to me... I proceeded to ask when our house might be ready and she said the inspector was at the house (which was a lie because my sister was parked in the driveway since 3:00 and nobody came or went) and it would be ready momentarily, went to sit in the driveway and wait for the call that they promised would be momentarily.. No phone call.

My brother-in-law went back over to Surf or Sound, which was just across the street from our rental house @ 5:00 and was told it was still not ready! So he left to join us in the driveway, but before he even got back to the house, Surf or Sound called my cell to tell me the keys were in the box and the house was ready. Why were we given such a runaround when nobody came to the house after 3:00...Yet we did not get into the house until 5:30. We will never rent from Surf or Sound in the future because of this.. We rented 3 other times, but never had to deal with the Avon office.... Rude beyond rude.... Already booked next year's trip through Midget Realty.