JOPLIN, MISSOURI -- This home was built in 2002 and we purchased it in 2007. We are experiencing MASSIVE granular loss with a great deal of shingles exposed all the way down to the underlying fiber. This home is only 12 years old. We have had several contractors and adjusters look at the roof and they all agree that this is a manufacturer defect. The Tamko warranty states "The Owner may transfer this limited warranty one time during the first 2 years of Term to a purchaser."
In my case I would have had to buy this home within the first two years from the original owner in order to take advantage of the warranty. How many owners actually sell their newly built homes within the first two years? Read between the lines, if you aren't the original owner or didn't purchase within 2 years of being built, you have NO WARRANTY on a product that is advertised to last 20-30 years.
JOPLIN, MISSOURI -- We built our house 12 years ago and two years after the build we noticed granules in our gutters. The issue was noticed over years until the roof was inspected a few months ago and found to have 80% of the shingles with almost 100% granule loss on most of them. So bad the fiberglass was showing. Filed a warranty claim with Tamko and was given a check for $100 and 18 squares of shingles out of the 30 purchased. No help with labor or tear off. These were not the cheap shingles at the time of the build. Heritage m30 with a 360 month warranty but only the first 5 eligible for complete replacement. Tamko since then gives 15 year complete replacement.
They would not even recognize this had been a long term process since application. Beware of Tamko shingles. Google Tamko Heritage shingle problem and see class action suits in both CA and NY plus numerous customer complaints!
TAMPA, FLORIDA -- Previous owner of house had new roof with Tamko shingles put on in 2011. It is now 2018. After 7 years shingles are curling. I am current owner and called to make claim. They said since I am not the original owner they will not honor their 25 year shingle warranty. This shingle literally has 18 more years in its life cycle and they will not honor their warranty. Regardless of owners they should stand behind their product. DO NOT consider buying this shingle. Its poor quality and they may not be willing to help you if their is an issue.
MISSOURI -- Had a Tamko Heritage roof installed in 2011 after hail damage and have been very happy with it. It's done what it's supposed to - keeping us all dry - but more than that, it's a good looking roof. People compliment us on it and our neighbor liked the Tamko gray blend we had installed so much that she requested the same shingles when she got a new roof the next year! I've also noticed that some of our other neighbors' roofs lost shingles from some high winds the last couple years, but our roof still looks as good as it did on day one!
MISSOURI -- Purchased new home January 2011. In mid 2016 roof began leaking. Looking at the roof in the sunlight will blind you as the fiberglass showing everywhere reflects the light. Contacted Tamko and the will prorate their shingles (to their benefit) but not cover any labor costs. The full start period where they pay labor changed less than 30 days after I moved in from the 5 years I have to 15 years. So Tamko isn't paying for any labor, not paying for any ridge vent that has to be removed, not paying for the damaged decking, and are not paying for the interior damage from the leak. I paid over $12000 for the roof in 2011 and with the little help they are offering it'll cost me that much again with the shingles they didn't provide, removal, and installation just 5 years later. Sinfull!
JOPLIN, MISSOURI -- I turned in a claim for defective shingles. I went through the claim process. 6 weeks after, I received a certificate for the shingles at no cost to me and a certificate for the labor to remove and replace at no cost to me. I am very satisfied with Tamko's warranty. And I thank them.
SALEM, ARKANSAS -- We moved into a home with a five year old Heritage Tamko roof 18 months ago. Now the shingles have a manufacturer's defect, but the warranty will do us no good because it could only have been transferred during the first two years! The company does not care that this is a manufacturer's defect on their shingles with the extended warranty since this time frame was not met. Buyers need to be aware of this potential issue.
JOPLIN, MISSOURI -- Followed Tamko warranty claim process to the letter. It denied the claim despite pics of water damage. Claimed the shingles that I sent from my roof showed no manufacturer's defects. With four major leaks in my roof, it had to be replaced, so now there is no recourse.
JOPLIN, MISSOURI -- I had new Tamko shingles installed on my home built in 2009- Noticed from ground roof looked blotchy... Had a roofer inspect as I thought maybe hail damage... No hail damage but shingles were excessively deteriorating in no consistent manner... just scattered around... Well Tamko offered to cover 69% of the shingle cost only... no labor -- so now I pay to have crappy shingle manufacture twice on my dime... They only cover labor 1st five years... Easy out for a crappy product and crappy warranty policy... No Thanks TAMKO - YOUR product will not get a second install.