JOPLIN, KANSAS -- I purchased 30 year Tamko Heritage shingles in 2008 and in 2018 discovered the shingles were in terrible shape. I filed a warranty complaint and received only 22 squares out of 35 and no coverage for accessories or labor. Their product is junk. My advice is to buy a different brand!!!
JOPLIN, MISSOURI -- We built our house 12 years ago and two years after the build we noticed granules in our gutters. The issue was noticed over years until the roof was inspected a few months ago and found to have 80% of the shingles with almost 100% granule loss on most of them. So bad the fiberglass was showing. Filed a warranty claim with Tamko and was given a check for $100 and 18 squares of shingles out of the 30 purchased. No help with labor or tear off. These were not the cheap shingles at the time of the build. Heritage m30 with a 360 month warranty but only the first 5 eligible for complete replacement. Tamko since then gives 15 year complete replacement.
They would not even recognize this had been a long term process since application. Beware of Tamko shingles. Google Tamko Heritage shingle problem and see class action suits in both CA and NY plus numerous customer complaints!
MISSOURI -- Had a Tamko Heritage roof installed in 2011 after hail damage and have been very happy with it. It's done what it's supposed to - keeping us all dry - but more than that, it's a good looking roof. People compliment us on it and our neighbor liked the Tamko gray blend we had installed so much that she requested the same shingles when she got a new roof the next year! I've also noticed that some of our other neighbors' roofs lost shingles from some high winds the last couple years, but our roof still looks as good as it did on day one!
JOPLIN, MISSOURI -- This home was built in 2002 and we purchased it in 2007. We are experiencing MASSIVE granular loss with a great deal of shingles exposed all the way down to the underlying fiber. This home is only 12 years old. We have had several contractors and adjusters look at the roof and they all agree that this is a manufacturer defect. The Tamko warranty states "The Owner may transfer this limited warranty one time during the first 2 years of Term to a purchaser."
In my case I would have had to buy this home within the first two years from the original owner in order to take advantage of the warranty. How many owners actually sell their newly built homes within the first two years? Read between the lines, if you aren't the original owner or didn't purchase within 2 years of being built, you have NO WARRANTY on a product that is advertised to last 20-30 years.
Our deck literally disintegrated before our eyes. The product is so defective! The company that sells this product even told me the company KNEW that the formula was defective. But when I contacted their warranty department, they were all too thrilled to tell me "too bad!" They do not stand behind their defective products and I will be looking to see if there are any class action lawsuits against this company. Don't buy from them!
JOPLIN, MISSOURI -- I had a new roof put on my house in May. Over the course of the hot summer the tar on a bundle of shingles did not adhere. After a decent wind in November, a section of shingles (right in a row) tore and ripped off the roof. I called the installer to fix the problem who instructed me to file a claim with the manufacturer, Tamko since the shingles were a bad batch. I had a representative ** from Tamko come out and took a few of the shingles and mailed them to his office to have them evaluated. Of course the representative Dan did not call me back.
I gave him plenty of time to call me back (2 weeks after he told me he would call me) if I did not call someone back from my work I would be terminated for not doing my job. Of course I knew I would be told there was nothing wrong with the shingles and that is exactly what ** told me. He blamed it on the installer. If the shingles were all bad then my entire roof would have blown off during the wind storm. It was simply a bad bundle of shingles. They were right in a row. I could see the wind getting under the surrounding shingles and lifting them but the adhesive tar stripped worked in this section. ** tried to tell me that the installer improperly nailed them.
If the shingles were good then the adhesive tar strip would have kept them together. Shingles are asphalt and the heat would melt them around any surface they cover even nail heads. I called to file the complaint and Tamko said not to do anything until ** came out to take a look. Well it rained in the meantime and now I have water damage on my daughters ceiling. Please do not use Tamko shingles on your home or any other home. Their products are inferior and their customer service is poor. I just want to let anyone who is about to put a roof on your house not to use Tamko shingles!!!
JOPLIN, MISSOURI -- We had a 30 yr. roof installed on our home 10 yrs ago! We have been having trouble with this roof for the last 3 1/2 yrs, leaks and water damage! We ended up having to have a new roof put on our house because the shingles were Cracking, Delaminating and Disintegrating! We were told that the shingles were defectives! We filed a claim with Tamko and did what we were told to do! We sent them samples of the roof that were bad along with pictures of the roof! Now 8 weeks later they are telling us that the roof was not installed proper and that they will not reimburse us for the new roof!
The roof was put on by a licensed and bonded roofing company, when we contacted them they said that Tamko will blame anyone to keep from paying out on there bad product! We are out over $8000.00 dollars on our roof, we also had to have 30 sheets of new plywood installed, because of mold and dry rot! When we had a 30 yr roof installed we didn't think we would have to go through this for 30 yrs. Do not ever use Tamko Roofing! This has been a real nightmare for us!
JOPLIN, MISSOURI -- I turned in a claim for defective shingles. I went through the claim process. 6 weeks after, I received a certificate for the shingles at no cost to me and a certificate for the labor to remove and replace at no cost to me. I am very satisfied with Tamko's warranty. And I thank them.
SALEM, ARKANSAS -- We moved into a home with a five year old Heritage Tamko roof 18 months ago. Now the shingles have a manufacturer's defect, but the warranty will do us no good because it could only have been transferred during the first two years! The company does not care that this is a manufacturer's defect on their shingles with the extended warranty since this time frame was not met. Buyers need to be aware of this potential issue.
JOPLIN, MISSOURI -- I purchased a new RYAN home in 2000 that has a TAMKO roof. The first time I had water damage and reported it TAMKO sent out a local consultant who tried to tell me the shingles was not breaking down and the tar on my home was bird droppings. I had another contract review my roof and he told me that was BULL. HE said he'd never seen shingle break down that fast. Now TAMKO is trying to say the cannot fix my roof because my shingle warranty is void since we had a wind event of 60 mile an hour winds (or more).
I'm preparing to sue them for the repairs on my home. Has anyone having problems with their shingle considered a CLASS ACTION lawsuit? Please contact me if you have this problem. I could use some help from other consumers with the same problem.