TAYLORVILLE, ILLINOIS -- I have had a Temo Sunroom since 1998. I had an exception installer and have always been impressed with the quality of this sunroom. I am looking to have it replaced and am asking for it by name. This room has with-stood many bad storms in central Illinois, many of them close to tornado strength. Its durability through these storms has made a huge impression on me. I only hope the company continues to make them the same. To no fault of the sunroom, I need a new one. Not much could have stood up to the 60' tree that took it out. I had always said I never regretted the money spent and would do it again. So here I go.
ROCHESTER, NEW YORK -- I have been dealing with a TEMO distributor in Rochester, NY for 10 weeks. We ordered our TEMO fixed pergola on April 23rd and since that date have had to harass the Dealer for communications. I have attempted to contact TEMO through their CHAT function and the email on their web site now three times in an effort to get help in finding out if the Rochester Distributor, Pro Home & Sunrooms, has placed the order and if there is a delivery date.
TEMO has been completely unresponsive. They send a follow up email stating someone will get back to you but no one calls or emails. I would not recommend that anyone deal with TEMO or its dealers based on the complete and total lack of communications. We are still sitting here 10 weeks after our order with no idea if and when our purchase will be installed even though you pay 50% deposit with your order.
I tried three times to get a live person, they have either a robo system of online chat or they outsourced to a third world country. I kept asking for a person to speak to and they were very evasive, when you call the number at the website you get forwarded to an admin assistant's voice mail, after going through the experience 3 times I gave up. If I can't get a live person on the phone when I have questions about a product I want to buy, I can only imagine what dealing with them after installation if there is a problem.
SPRINGFIELD, MISSOURI -- The screens lasted only summer. I had to replace these myself. The door had to be worked three times. Somewhat better. The roof has a ton of chalk on it. The seam coverings now have crap coming out from under them. When it rains it is so noisy we have to close the room off. Of course Temo will not come to see what is happen unless I pay a service. So much for the guarantee (lifetime).
CLINTON TOWNSHIP, MICHIGAN -- The Atlanta Company who installed the sun rooms for Temo, American Exclusives did really shoddy work. They were unreliable. They would go days and weeks and not show up. It is no surprise that they are no longer in business. Our roof leaks like crazy and water was pouring in through the light fixture. I called the electrician sent out to install the wiring and left a message. He never returned my call. I called Temo and explained how dissatisfied we were with the workmanship and they explained that there was nothing they could do, they only guarantee the sun room, not the workmanship.
They suggested that we hire someone else to fix the problem. More money spent. That was in 2004 and we are still fighting leaks. We have tried everything we can to stop the leaks to no avail. After reading other reviews about unsatisfactory customer service and workmanship, I think we should band together and start a class action suit. We are at retirement age, and love our sun room with the exception of the leaks, but just are not in a position to continually put out more money to try to clean up Temo's mess.
SAINT PAUL, MINNESOTA -- The owner will not complete work to high standards. The only thing he wants is your money and once he has it he will not take care of you the customer. We had a sunroom and stamped concrete porch put in by TEMO. Currently the unfinished product does not meet Minneapolis code as it needs a step from the sunroom down to the stamped concrete. For a nice looking finished product the company should put in a stamped concrete step to match the stamped concrete patio. The owner refuses to put in the step that will match the concrete and complete this project in the highest quality manner.
AVOID THIS COMPANY AND THE OWNER BOB. I heard my husband trying to have a civil telephone call with Bob the owner -- all Bob did was yell and never even let my husband talk. Also do a google search of the owner's name for his past business history.