Texas Roadhouse Consumer Reviews - Page 2

SHILO, ILLINOIS -- I was in a group of ten that wanted to try your new restaurant. I have been to other Taxes Roadhouse restaurants and was thrilled when you opened in the area, but I was very disappointed with our service last night - January 18th. Understanding that we had a large group we used your call ahead option we called the restaurant at approximately 4:55 for a 6:00 pm arrival time. We were told that we could experience an additional wait time when we arrived. We were OK with that. At approximately 6:30, our pager/name was called and the Hostess informed us it would be 5 minutes.

Again, not a problem. 5 minutes turned into 10 which turned into 20. We approached the Hostess again wanting to know what the hold-up was. We were told the group occupying "our" table was chatting and as soon as they left we would be seated. After an additional 10 minutes - we were told the same thing. My main problem was, we informed the Hostess that our group would split up in order to get us in.

There were several groups of 5 that came in after us and were seated before us -- why were we not seated first when we said we would split up? When we pondered this to the Hostess we were told that was "our" table and they were waiting for it to become vacant. What I don't understand was when we told the Hostess we would be split up why we were not seated but rather bound to the original table assignment.

We ended up leaving without eating after waiting 1.5 hours in the store (total of 2.5 hours including phone in time). So because you wouldn't assign us a different table you lost the business of 10 people last night (18 January). I really wanted to try your restaurant and food, and I was very disappointed to go away with an empty stomach.

In case some of you haven't noticed and never asked (and by the way, you have to ask) that glass of ice tea you order here is THREE DOLLARS. There is no price stated for ice tea on the menus. So, in the atmosphere of ole Texas, peanut shells, George Strait dronin' in the background...and some buds to chew the rag with, you probably feel like it's another hot day in the lone star state, but never realize that that refreshing glass of ice tea you order (maybe thinking it's a cheap thing to drink with your meal) is in fact, a ripoff - sneaky too, because, frankly, this restaurant has pretty reasonable prices for food (by today's standards anyway).

So who woulda thought that the tea flavored water you ordered costs THREE DOLLARS! I've been to places where you can order call drinks with top shelf for a bit more than that. I also know more than a few people who will only go out for "a meal and drinks" if its free food. But that ain't me. Nonetheless, three dollars for a glass of ice tea? No way. Not even when I take the in laws out to "show off."

I guess if you have a 3000 cubic inch gizzard and can down 2 refills. It gets close to worth it. But if that's not the case, you are getting ripped off. It reminds me (in my face) of why I almost never order beverages with a meal these days - including and especially fast food joints. $1.89 - one price for any size, for coffee or tea or for soft drinks is too much...but three dollars for iced tea is way over the top.

VALDOSTA, GEORGIA -- I'm not sure so I'm going' ask, is it okay to cook chicken, pork & beef on a flat grill all at the same time? I love to have a" rare" prime rib seasoned & seared on the grill added flavor, but when it's going on the grill with raw chicken, pork which is allowing my "rare" Prime Rib to be cross contaminated with the parasites of the chicken & pork, am I right? Is this the reason I have stomach after my favorite meal? Someone please if you know tell me so I can handle this. Be aware this is a flat grill which holds the juices to cook in. Help! Better yet if you know let TexasRoadHouse know, 'cause I love TRH prime rib! This restaurant has the greatest staff of any place in South Georgia!

ROSEVILLE, MICHIGAN -- One thing about TRH is that I was always willing to put up with the noise because I could count on a good (sometimes great) Ft Worth Ribeye for a reasonable price. I'm an old "Steak 'n Ale" patron in its heyday and I know what a good steak is. But the TRH in Roseville MI unabashedly served me a piece of soup beef as a Ft Worth Ribeye in late July, 2012. Tough, fibrous, cut about half as thick as usual, and flavorless not to mention how on earth did something med-rare come out like a dried out piece of beef jerky? Worst steak I ever had. Even worse than Brann's.

I am well aware that beef has become very high priced. But don't give me a piece of whatever that was... I presume to keep the price the same; just charge more and get the good steaks you used to have; or drop it from the menu if it's too expensive for the typical customer.

Unlike some people, I'm not one to put on a drama act while out with friends socializing, especially since they were taking me out for dinner and this time I wasn't paying. So, no, I didn't send it back. But next time I'll be sure to order something else.

KY -- My husband and I had been going to the Texas Roadhouse Restaurant in Denton for a long time. This past year we noticed the food quality has been going downhill. I ordered a prime rib dinner MEDIUM WELL and when I received it, the meat was the end piece of the prime rib and so dry and tough that I couldn't cut it with a knife. I had to send it back. Another time I ordered their fried chicken salad and they forgot to put half of the ingredients listed on their menu for the salad. Once they even forgot to put the chicken on their chicken salad (had to send it back).

In one year's time we have had 5 times to send back the food. Each time they apologize and tell us that it should never have been sent out to a customer but the damage is already done. It not only ruined my dinner experience but my husband's as well as his dinner got cold by the time mine was resent to me as he didn't feel right eating while I had to wait for the restaurant to recook my meal. With so many restaurants out there that have better food quality and prices I will NEVER go back to the Texas Roadhouse again.

GRAHAM, NORTH CAROLINA -- I have been to Texas Roadhouse several times and I usually love it except for the last time. The hostess led us to our table and it had not even been cleaned yet. There were dirty dishes everywhere so we had to wait for five minutes for something that should have already been done. After we finally got seated we quickly realized that the guy who "cleaned" our table did a terrible job and so we had to wait for the same hostess to go get that same guy to really clean our table and when he arrived he just looked at our table like he didn't see anything wrong. It was an awful experience.

I would take my family there about once a month for the last couple of years without a problem. Then every time we would go there in the last 6 months or so at least 1 of our steaks were not cooked properly. The last time it was mine 1-it was the wrong cut 2-it was rare instead of medium. Then they brought me out a new steak still wrong cut and it looked like road kill or somebody ran over it. The guy says "oh now I'm embarrassed 2 times wrong cut." If you want to be rushed in and out and a 50% chance that your steak will not be cooked right then go otherwise stay away.

LANSING, MICHIGAN -- My husband and I went to Texas Roadhouse one evening with our 2 young children. When we arrived at 5:00 we were told it would be a 20-25 minute wait. At 5:40 we went to the Hostess' stand and asked when we would be seated. They said it would be with-in 20 minutes. We were finally seated at 6:20. It took them 15 minutes to bring us our drinks. We then ordered our food and when we got our salad's mine had shredded pieces of plastic in it.

We finally found our server and they took away the salad and said they would bring another one out. I ordered the chicken tenders and all but one of them was raw in the middle, so I had to send that back also. I got my salad after I was done with my whole meal. They brought my salad when they brought the bill. We were so angry at that point that we wanted a supervisor and they couldn't even do that. They sent the HOSTESS to the table to apologize.

About a week later we were still so angry about what little they did to make us even want to come back that we called. I called and spoke to someone and she said she would send out a packet and some certificates for us to come back... That was about 3-4 years ago. We have never received anything and we will not be going back to give them a second try.

OLD BRIDGE, NEW JERSEY -- The floor was littered with peanut shells all over, our table and booth was not clean, crumbs all over the place. I had to wipe it down myself. I ordered the steak special (2 for $19.95) and when they arrived they were ice cold, meaning they were laying in the kitchen for quite a while. The mashed potatoes were ice cold also. Told management and they offered to heat everything up which would have ruined the steaks. We ate them cold just to get out of there. I will never return to this place again.