GREENVILLE, SOUTH CAROLINA -- We installed 1200 sq ft of Walnut Thomasville engineered hardwood flooring a year ago and it has been a thorn in our side ever since. The Walnut finish is beautiful, but will not stay clean. We don't even have any children. They smear/smudge, footprints and shoeprints show. Bona Hardwood Floor spray cleaner (recommended by Thomasville) seems to work best, but still requires cleaning twice a week or more. We trusted Thomasville's reputation for quality products, but are greatly disappointed. We have no choice but to tolerate and do back-braking cleaning, until we can afford to do something else.
DOUSEMAN, WISCONSIN -- Installed 1,595 sq. ft of Thomasville dark walnut engineered hardwood flooring. The product is substandard. The micro-thin veneer can't be refinished. The finish does not hold up to normal wear and tear. After a few weeks the floor looks horrible. Smudging does not come out. This is the poorest quality flooring I have ever experienced.