LAS VEGAS, NEBRASKA -- This was the first time that I have used Vegas.com, and I have to say that I am extremely disappointed. I opted for the 3 nights + hotel promo, which offers the two free show tickets. I will be staying at the Aria and spent around 1000.00 on the total package. After booking the trip, I received an email with no mention of the free show tickets. I called the customer service Rep at Vegas.com, and was first told that I didn't have the correct room for the package, which was later confirmed to be false.
So, I was transferred to the main office, where I was told that the last day of my trip fell on a blackout date, which made me ineligible for the free show tickets. I explained to the lady that the reason I had booked through their website was specifically for the show tickets. I have family meeting me in Vegas and 2 free tickets would have been great for the whole family experience. I asked the customer service representative was there anything they could do to makeup for what I felt was false advertising. "No sir."
After the money I spent for the package, there is still nothing you can do to make this right. Again she replied "No, Sir". I could have reserved the SUMMER13 Promo through the ARIA, at which I'm staying, and gotten a super deal. Needless to say, I will never book through Vegas.com again. Very Displeased.
I purchased tickets for the Terry Fator show at the Mirage in October for the Christmas Day show. I purchased the most expensive tickets which according to Vegas.com were center section and the first few rows. No promise of which seats other than the area. Also with the ticket purchase I was told I would receive a discount card within a few weeks of purchase. I also received an email stating that I would receive the discount card no less than two weeks prior to ticket date.
Needless to say the discount never arrived, the actual seats I got for the show were on the far edge of the auditorium and half way up. I contacted Vegas.com twice by email and once over the phone regarding the false promises and never got a response. This is a VERY VERY poorly customer oriented company. Too bad the City of Las Vegas allows them to continue to screw their tourists.
LAS VAGES, NEVADA -- Don't believe the sales representative who tells you we have tickets for that sold out show. It is just a new way to get your hard earned cash from you. We planned a bachelorette party for my daughter and purchased tickets to Thunder Down Under thought; VEGAS.COM who took my money from my account within five minutes after I hung up the phone.
We then drove 4 hours to Las Vegas (short trip for us) from LA with 18 guests only to find out, the show was sold out and there are no tickets available even though you have a confirmation number there were no tickets & never were! But they have your money for us almost $900.00 and no one to hold accountable and you have to call back on a regular business day to get the run around and try to get a refund plus put out more money to see a new show that may not be of the same entertainment value. Call the Hotel/Resort. Do your own planning & ordering if the Hotel/Resort tells you sold out believe them!!!