ABERDEEN, SOUTH DAKOTA -- For us Wyndham was the best as far as locations for our vacations, for all our timeshares. However, none of the others had to lie to us to get us to buy. The fact they told us they would even out our maintenance fees to get us to upgrade; and then later we found out that was not the case! That was the nail in the coffin for us. We do not appreciate being lied to. Emerald Grande, every time we stay, they will beg you to have a representative come to your unit if you refuse to go to an owner update meeting. They make you feel bad and say they will not get their bonus if they will not accept. Bonnet Creek, Fl, they are very rude. Event the senior sales representative said we were wasting his time because we did not update. This company is rotten to the core!
MISSOURI -- We fortunately did not buy into this program. The salespeople lied to us saying they would not pressure us if it was not our cup of tea....they lied because they would not take no for an answer. They basically told my husband that he was not a good husband/father/grandfather because he would not buy into the resorts to enable our family to "make memories".
The supervisor argued with my husband & tried to make him feel guilty for saying no. We tried to tell them our family would not benefit from the program, they had an answer for everything, making it sound like we were depriving our family from "making memories". They did not inquire about our income to see if we could even afford to buy. We were told it would be 1 1/2 hour presentation, it was 3 hours. My advice is if you find yourself in this mess....run!!
NASHVILLE, TN, TENNESSEE -- I wish I had read the reviews on this site before I attended a "presentation" about Club Wyndham time share vacations. I would never have gone and put myself through this experience. What a waste of a beautiful day. The "pitch" to get me there was that I had won 4 airline tickets in a drawing for a car at a local shopping mall. I did drop an entry in for the car. So, thinking I could use 4 airline tickets over a 2 year period, I decided reluctantly to go to a 2 hour tour of a nearby Wyndham resort. Couldn't get the tickets I "won" unless I attended.
First thing wrong they said there would be food. Very little food was left in the buffet pans and it looked gross. Skipped that. Next was a group presentation which was I assume meant to be informative and entertaining. It was vague as far as information and obnoxious. The presenter could have been less perky and cutesy and more informative about the membership "offer" we were about to receive in the next segment of this presentation. We then went with a representative assigned to us who sat at a small table and went over how this timeshare/vacation ownership thing worked.
At this point it had been about two hours and knowing that this wasn't for me and I wasn't going to "purchase" anything on the spot, I told the representative I was ready to go and may I please have my "gift" of the airline tickets. From this point on it all went south. She said the presentation was not over. We said that we were not interested we're not going to purchase, therefore the "tour" of the property was not necessary. Apparently it was.
We asked to see a manager who came by and told her to take us on the tour and then we could go. We still did not have the promised tickets so reluctantly we followed her to view a "room". When we get back to the desk area, another representative was presented to give us the pricing on "our " offer. We said no, not interested. Didn't matter we had to sit through this too.
Ok, so you got to a "tour" - you get a two hour overkill presentation and are full expected to sign up to become a member that moment with no forewarning for a minimum of about 20,000. This gets you enough "points" to spend on one week long vacation a year for as long as you live and you can pass it on. Of course you get offers to spend more. There's lots of rules and regulations attached to these offers. They don't go over that.
What makes this a bad experience is the sales team. They act like you are their friend and they are only trying to help you get into this great deal. They become very offended when you don't want to buy into it. They come very close to making you feel like you have to buy in order not to be rude. They also come very close to making you feel guilty if you don't do this for your family. In other words, they are bullies. When you try and leave before they are done they just keep on with their sales pitch and look at you like "you aren't leaving till I get your money."
I would like to see some statistics on how many people purchase a membership just because of the pressure applied by theses sales people. They kind of make you feel stupid and ungrateful for their time and this wonderful offer they are presenting to you. Oh, and if you don't get this "discounted offer" this time, the next time you come to a presentation the discount offered just this once won't be offered again. There won't be a next time.
After buying two Wyndham timeshares and listening to several other presentations, I believe I can offer useful advice on listening to a timeshare presentation. The first thing that will happen is your salesperson will ask some general questions to get you to talk about your travel and vacation habits, what are your likes and dislikes, and any personal info they can glean. They use this to tailor their presentation to amplify the things you like and answer or avoid your dislikes. You won't even notice this manipulation. This is not dishonest, it is just how selling is done.
For example, my wife mentioned that she was disappointed that the salesperson we bought our first timeshare from never followed up; our second salesman ** soon began to say how he liked to keep in touch with his "thousand owners" and keep them appraised of events; how his owners always liked to call. When he stepped away for a minute, another salesperson came over to tell us how fortunate we were to have such an attentive salesman as **, all his owners just loved his followthrough. It was all an act, of course.
After we bought, he did not follow through on anything. We called him once for an explanation of something he told us that was a flat lie; he said he was busy and would call right back. We never heard from him again. Lesson: the salesman is not your friend; before the sale you are a potential source of income; after the sale, you are an irritating waste of his time.
This is very important: the only completely truthful things you will hear are those few facts that will be in writing on the two dozen documents you will sign if you buy. Everything else will be half truths or outright lies. The timeshare product is made deliberately complicated, and is full of qualifications, rules, policies, exceptions and practices that make your benefits less than you were led to believe. The purpose is to make you want to buy more points to fill in the deficiencies. You will be continually dismayed later as nothing is how you thought.
A few examples: they said our points were good for a year. We were surprised to be told seven months later that our points were soon to expire. They never revealed the first year was only nine months, and were quite happy to let us believe the year would be 12 months. We got bonus points from the first timeshare, good for two years (but only one year nine months as it turns out), and more bonus points for our second timeshare. I added the two together, and our salesman was only too happy to show us all the places we could go with that many points.
He knew, but didn't tell us, that the second bonus points were to be delayed 10 months until the first bonus points expired, so they couldn't be added together. There will be many, many such qualifications that they know but will not reveal without a direct question.
When points are about to expire, you transfer them to RCI, which converts them into weeks that you can book at any RCI resort. Sounds great and your salesman will spend a lot of time showing you the great resorts. That much is true. What he won't tell you is that there is so much demand, that you will be calling to get on a waiting list for 18 to 24 months in advance for nice resorts in season. And you have to pay the transaction fee up front. And if you fail to get the booking, you've just lost a year or two on the life of your week. No wonder they conceal it.
Here's a more serious example. We couldn't swing the second timeshare, as I asked if we might recoup some of the money by renting out our week in Orlando over Christmas. ** showed us Christmas room rates for resorts nearby that were astonishingly high, enough to recoup half our purchase price. Now we own and have the Christmas week booked, but we find we will be lucky to get a fifth of what we expected. I think he was showing us the posted rates for those other resorts.
You know, when you stay at a $49 Motel 6, and on the back of the door the posted rate for the room is $215. He knew we were never going to get those numbers, but was quite happy to nudge us into believing whatever would get him the sale. Unfortunately, It was this prospect of covering half our purchase price that sold me.
Think they will not tell an outright lie? Wyndham offers what they call Party Weekends, where you get two or three days at a top resort, a meal or two, and some top rated entertainment like a Knicks game or tickets to a pro golf tournament. ** said "and for VIPs, they are FREE". For the very top entertainment, "they might charge $100, but mostly they are free. But you are limited to three per year." This one thing sold my wife, but it was a deliberate lie. Party Weekends go for $700 and up, most of them over $1,000.
Before you go to your first presentation, go to eBay and search for "wyndham timeshares". You will find many for sale at one fifth or less that the price from Wyndham. Why so low? With the annual fees and taxes, the inconveniences, the hidden qualifications and conditions, it's not really that good a deal. Remember, as a Wyndham salesmen told me last week as he tried to sell me more points, "points are points, it doesn't matter what home resort they are from." If you think you might like timeshare, get one on eBay for $500 and see how you like it.
My husband and I bought into a timeshare after renting a room at one of the Wyndham Resort properties. We enjoyed the stay and the facility was nice. We should have kept renting on a per pay basis. Now we have a monthly payment and maintenance fee. We have approximately 4 days of use a year and we usually have to divide that between rooms because we are not able to get rooms for 4 days together. That means we spend 2 nights in one room and then have to check out and wait until 3 to check into the next room for the last 2 days. They do not go out of their way to accommodate the traveler.
We work and have limited time to use these days which are never the days that are available except for a few places which dictate where we travel. The program is for people who have a lot of time to accommodate Wyndham's needs. If you can't plan a year in advance I would strongly suggest you think twice before entering into the arrangement. Once you are in you are stuck. It is the worse financial investment I have ever made. Shame on me for not using better judgment. I would strongly recommend if you like the Wyndham properties just rent them as you would another hotel. This is a long term relationship you don't want to get into!
We went to the Wyndham Vacation resort sales pitch in San Antonio.... WHAT A JOKE! I will start by saying that we got there and they give you a form to fill out "to save time on the sales pitch". This form asked for all your personal information, i.e. name, address and SSN... REALLY?! There was a disclaimer that you would give Wyndham permission to run your credit. I stopped right there and took that paper with me, there is no way I am going to give my SSN out, there is no reason for them to have it. Well the deception started... everyone was friendly and willing to give us the BEST VACATION DEAL EVER! Well, we went in knowing we were not going to buy anything.
We were just fulfilling our 90 minute sales pitch obligation, which they would give us a $200 gift card at the end. Luckily the sales office was 5 minutes away from the hotel where we were staying. The sales person started with six question to figure out how we like to travel. How long we travel, etc. I am a 4 day 3 night type of vacationer. I don't like to be away from home much more than that, I am ready to get home and sleep in my own bed at that point. The sales person looked at me a little funny because I said that, oh well! Then the sales person was going to "price out" my future vacations... this is so off when it comes to numbers.
A few of the destinations we could stay with friends a few night, so that in itself saves money. Well, the sales person did not want to count that so we had to give another destination....whatever. Talk, talk, talk.... then the 10 minute video was shown to us, boring and seems liked hired actors. The "families" didn't even look like they could be related. From the beginning we got a feeling that this was all a SCAM. But we listened. Then after the video, we were shown how much taking a vacation over the next 30 years would cost. Mind you, the sales person used 7 days, when I told them we go for 4 days 3 nights... let's compare apples to apples shall we? Not in their case...
The figure they came up with was 130K for the 30 year period...ha ha! I also let them know that I have a lot of connections in the travel and hospitality business so I didn't pay full price for things and if you shop around you can get better deals. Then we were taken to the property to view the rooms. They were nice, but everyone vacations differently. The rooms were over the top and just not what we needed. Well at the end the sales person was going to ask me if I wanted to sign up, to say YES or NO. Oh, I forgot to mention that I told the sales person once we got there, we were buying a house... the sales person didn't seem overly concerned.
There is no way I was going to jeopardize my home for some crazy time share. The sales person closed with well, it will be 25% down, around 16K and how would you like to pay for that? People have lost their mind... Then when we said NO, they did the obvious, T. O. (turnover) I knew that was coming. The "manager" came over and said "so how do we get you signed up?" I told him the same thing that we were buying a house and didn't want my credit run or jeopardize my future home. The sales manager did not care. He came with a cheaper option. The first option was $68,000 for 308,000 points and the second option was 64,000 the sales manager lost his mind.
When I say NO, I mean No. Then the sales manager had the gall to interrogate us about our home purchase. Who is your realtor? I said, "what? I am sorry but that is none of your business." Then went off to say that he sold homes before, so he could help. Then was asked who is your builder and not nicely, more in like you better tell me. HE offended me by the way he felt entitled to interrogate us at this point said "do you not understand that we are not going to buy anything?" As he and I both knew that this was a no obligation to buy sales pitch. That we completed our end of the deal by coming here and we said NO. He got annoyed and said "let's get you checked out."
They are nuts selling something for so much money and when we told them we go on vacations when we can and it's normally for 4 days and 3 nights. If we can drive we do. They try to pressure you to buy, their Jedi mind tricks did not work. It goes back to the old saying, "if it's too good to be true..." I am strong willed and when we got there we were not going to buy a thing. We did get our $200 AMEX gift card and enjoyed spending it a lunch.
The sales pitch was actually 2 hrs not 90 minutes. Just a warning, if the Wyndham sales team are so desperate to sell and feel they have the right to interrogate you because you chose not to buy, just imagine how they will treat you when you become a member and have an issue... no thanks!
On 22 August 2010, we purchased 154,000 Wyndham Points from Mr. ** at Wyndham Grand Desert. Based upon that initial meeting, we subsequently purchased another 146,000 points (for a total of 300,000 points) on 2 October 2010. Also on 22 Aug 2010, Mr. ** promised 2 “free” weekends at the Grand Desert with tickets to a “show of our choice” each stay—haven't seen them yet. Prior to our return trip to Las Vegas on 2 Oct 2010, Mr. ** and I discussed the room and the show tickets. We specifically requested Blue Man Group; Mr. ** assured me all was taken of; he said, “Don't worry; I'll take care of everything.”
It wasn't until after arrival that I found out that he would not pick up the entire cost of both the room and the show tickets; we decided that we would pay for the tickets and Mr. ** would take care of the room. After that weekend I noticed that we were charged 37,100 points for our stay. I worked with Mr. ** on multiple occasions to correct the error. Finally, he stated that he was unable to return the points. He subsequently sent us a coupon for one week. However, the times and places that were available were unrealistic. So, not only did we have to pay for the BMG tickets, Wyndham charged us 37,100 points for the privilege to be lied to more.
Mr. ** also directed us to apply for an RCI Elite Rewards MasterCard issued by Bank of America, with a 6-month introductory APR of 2.9%, to make our initial Wyndham Properties ownership purchase. He further directed us at the 5-month point to apply for the Wyndham Rewards VISA issued by Barclays Bank Delaware, with a 6-month APR of 0.0%, and transfer the balance from the RCI MasterCard to the Wyndham VISA. He failed to inform us there was a transfer fee that would have negated any savings that might have been realized from the lower interest rate. But this small fact is beside the point.
The real issue is that Mr. ** described that by financing the ownership purchase at such low rates for the first 12 months, he'd assist us in renting our points (at 100% return) during this time, in effect having our ownership “pay for itself” before we had to pay the purchase loan off. Another conversation that we had with Mr. ** on 22 Aug 2010 that lead us to buy was that he told us his family rents out their points and makes money “hand over fist.” And, Mr. ** stated that occasionally he comes across points being sold at significantly reduced cost: like “$7,000 for 150,000 points.”
I told him I would be extremely interested in increasing my ownership point holdings if we could purchase additional points at that kind of discount. On or about 15 Sep 10, Mr. ** called and said he had more points for us—he never specified the dollar amount. Then when we came in on 3 Oct 2010, I was expecting significantly discounted points. He said he didn't have any of those at that time, but that he could offer us the same “discounted” deal that he had given us on 22 Aug 2010.
I specifically said, “I am not convinced that we got a good deal the first time.” He assured us we did, stating that 150,000 points typically retail for $60,000. This does not appear to be the case according to the research I've completed. We now have cause to believe Mr. ** sold us Wyndham ownership based upon false pretense. He sold us Wyndham ownership as an investment and explained how we would make money by renting our points. During his sales presentation, Mr. ** presented a copy of a Wyndham property invoice from Travelocity showing a room that had recently rented for $10,000 per weekend.
Mr. ** provided us his business card and told us to call him any time for assistance. After a few calls with no response, I then called Wyndham and left a message. He then called me and said it would take at least 24 hours for him to respond. He never returns calls. We specifically mentioned we were not interested in vacationing with Wyndham as they do not have properties for the types of vacations we typically take.
Both PC and the Lead Sales Presenter jokingly mentioned that we had a point; that they ought to make a testimonial video of us as the “types of vacationers Wyndham represents.” There was a witness; the sales lady sitting next to us was privy to our conversations. ** even asked her, "Can you believe the trips these people have taken." On 2 Oct 2010, Mr. ** promised to rent all our points for us with 100% profit coming to us. To date, this process has not worked as described by Mr.**.
We are extremely disappointed because we have followed Mr. **'s instructions, attempted to rent our points through the program offered by Wyndham, but have had completely unsatisfactory results. Subsequently, we voiced our displeasure to Mr. ** and on two occasions Mr. ** assured me that he could sell our ownership. Once on 2 Apr 11, I asked Mr. ** if he could sell our ownership. He said, “Yes, I always have people looking for more points.” I told him I wasn't looking to make a profit. He said, “I will get you a profit, you always want to make a profit.” He then told me call him in 3 weeks.
On 26 Apr 11, Mr. ** told me that he had a buyer and to call him on Tuesday or Wednesday next week; he told me that he was going to be in Los Angeles. I told him I would meet him for lunch to finalize the sale of the Wyndham Ownership. He told me that wasn't necessary that he would be able to handle the transaction by telephone. I have attempted to contact Mr. ** multiple times, to no avail. I also called Mr. ** and asked him to have ** call me; I also called the Wyndham Sales Department and left a message. I informed the lady that took the message that I have left multiple messages and she assured me that she would have Mr. ** call me.
As of 19 Apr 11, there has been no call from Mr. **. Mr. ** has failed to follow through with selling our points and terminating our ownership in Wyndham. Mr. **'s recent actions seem to continue a pattern of deceit. It should be noted that on our sales paperwork, Mr. ** specifically instructed us to identify “convenience, value, and property selection” and not “investment” as our reason for purchase. On 20 May 11, the Wyndham “Executive Management Team” informed us that there was no basis for our complaint, that since it wasn't in writing it wasn't valid. Does that mean Verbal Contracts are not valid in Nevada?
We bought into Mr. **'s pitch that we could make money; I no longer believe that is true. We are out $50k based on his deceitful sales practice. That money was taken from our retirement fund; with no foreseeable potential to "make" any money to supplement our retirement.
ORLANDO, FLORIDA -- Never Wyndham again for my family! We do not own a timeshare with these guys, and with our experience never will! Try imagining a 9hr plane ride to your dream vacation in Hawaii, to get to the "resort" you were supposed to be at and the reservation was canceled. Almost 2 hours dealing with the gentleman at the resort plus another at a sister resort to try and figure out what happened.
Obviously I didn't cancel the reservation, or else I wouldn't have been there. I actually had to send my confirmation letter to 3 different people, and yet nobody could figure it out. I was even called by a nice lady to confirm my stay a week earlier and give us some thoughts on some sites to go see.
Needless to say, the resort, refused any wrongdoing and blamed it on Wyndham vacation booking. Talk with Wyndham vacation booking, and they blame it on the resort. Eventually we got a room, but they still made us go to the ridiculous timeshare presentation. Where they didn't understand "NO THANK YOU" but then proceeded to keep us there for 3 hours. Pretty much wasted a whole day all together in dealing with this worthless company. I will never again use a hotel, resort, or anything remotely affiliated with Wyndham. Good luck to those who do, as if you have any sort of issues, they will do nothing to correct.
ORLANDO FL, FLORIDA -- Awful experience. Just jerky people. So over the top. Lies lies and more lies. 90 min was actually 3 hours. With your children in tow, there was no food even though they promised it. Place is bustling with scoundrels and poor souls.
Good cop bad cop. Our lady was so over the top. Calculations don't make sense and it's none of their business what we do. Tried to make us feel guilty for not taking enough vacations. "You don't Take vacations?" "You don't think it's important to spend time with your family?" Ugh. Wth. We are fine thanks. Then constantly not taking no for answer. Asking personal questions.
Then bad guy comes in and tells us we have to sign and we had enough time. We said thanks but we would think about it. Then he said "so you came for the free stuff? Shame!!!" Are you freaking kidding me? Also said we were cheap because we were Asians? Whaaaat? The lady called me out for wearing "Missoni, Gucci". It's none of her business and she shouldn't have mentioned it. Then said "since money is no object for you.” Everyone was obnoxious. So we went from that to being "cheap".
My husband at that point had it and said we are done here. We are leaving. Then they came back with more papers to sign. Also tried to insist we sign with ssn which we said no to. Then another 30 minutes later they still wouldn't let us go and I finally lost it and said we were leaving. Then 40 min for the shuttle. Such a joke. Awful people. Rude rude rude. Lamya and John in Orlando. Rude and nuts. Terrible company and service. Ugh.