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24 Hour Fitness Memberships Consumer Reviews

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Deceptive Promotion
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ROUND ROCK, TEXAS -- For all of you out there with memberships at 24hourFitness, beware. In 2008, 24hourFitness (in Round Rock) ran a promotion that if you prepaid 2 years at typical rate, you would receive 3rd year free, and then lock in a lifetime rate of $49 per year, so long as you paid yearly fee on time. Now, 24hourFitness is reneging on this agreement. My yearly rate has tripled this year. Many consumer protection websites are recording the complaints of angry 24hourFitness clients with this same promotional fee structure.

I contacted the 24hourFitness billing department - they were completely unhelpful and denied that anyone had locked in lifetime discounted rates. They claimed to right to change their fee structure at will. They refused to admit that there was a "spirit of good faith" in the contract. Those of you with promotional membership fee structures at 24hourFitness should review your contracts carefully. I will not be renewing my contract with this dishonest corporation.

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Bad and Unethical Business Practices
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TEXAS -- Due to the covid-19 crisis and my weakened immune system, I called in today to ask for my account to be place on hold for 30 days after a conversation with my doctor. I was told that I had to bring my account up to date before I could do so. However, I explained to the customer service rep that my account is current and the billing cycle was to start over today and they automatically draft from my account. If I am asking for my account o be put on hold until I can get clearance to go back why should I have to pay for a month of membership that is being placed on hold? All she did was keep repeating the same script every time I asked a question.

After seeing that I wasn't getting anywhere (with what seemed to be a robot on the line) I asked to speak to someone else and was never transferred like I asked. About 10 frustrating minutes later I finally decided that I no longer even wanted to be a member of the gym because they are just all about getting the money so I asked to just have the membership canceled and was still read the same script. I told her then that I paid for the 1st and last month dues when I signed up so they had already recieved their last month's payment and they no longer had permission to draft from my account.

Still hearing the same script being repeated to me again I asked to speak to a human and all of a sudden the rep feels like I am being disrespectful and still refused to transfer me to someone else after asking several more times. I chose 24hr fitness because it was convenient to my location but was by no means the cheapest membership around. If I am not using the facility, I've already paid first and last months dues and I'm telling you to cancel my membership (last month paid for and I still won't be using the facility due to coronavirus pandemic) then I'm paid up for this month already! Drafting from my account (which goes from the 10th of the month to the 11th of the next month for service) is in my mind stealing from members!

Just cancel my membership and I can join another gym elsewhere that won't care more about fattening their pockets and more about the actual health and safety of the members themselves. I just do not want anything else to do with a company that sees nothing wrong with getting over on people during such a stressful time in this world.

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Auto credit card charges are still happening even though the gyms are closed!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LOS ANGELES, CALIFORNIA -- 24 hours Fitness auto payment still going on even though the clubs are closed for an unknown amount of time. No one is answering their phones to cancel the membership and you don't have an option to cancel online. You can't even email them. I think this is fraudulent and unethical, don't you think? Banks are hardly answering their phones either(I was on hold for 2 hours) to be able to dispute fraudulent charges!!!! This is my experience so far. This is starting to become quite scary. I never liked this auto payment system anyway. Live and learn! PLEASE SHARE WE HAVE TO FIX THIS!!!!

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Dishonest and Unethical!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

RENO, NEVADA -- I was a member for 20+ years. When about to give birth to my child, I attempted to cancel my membership. Well, it was never canceled as promised. Gym continued to submit monthly dues to my bank account with $0 balance. I incurred major insufficient funds fees. Gym continued to retry submissions 2-3 times per month.

I called again to cancel. Rep solicited me to remain a member and use personal training, etc. I declined 4+ times and demanded cancellation and bank fees paid and deposit (which I had to pay back in the 90's) returned to me. Was told someone would call me back in 3-5 business days. NO ONE ever called. Gym still continues to harass me to pay monthly dues to keep membership current via email. Bank has found gym completely responsible through investigation and proof that I submitted cancellation. I still have not received my $200+ deposit returned to me.

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Will Not Transfer Lifetime Membership From California to Arizona
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ARIZONA -- Signed up for a membership in 1990, lifetime family membership in California. I continued to pay my dues each and every month regardless if I went or not. I moved to AZ Sept. 2014 and notified them of the move, went to their Gilbert facility. 24 Hour Fitness sold out to LA Fitness here in AZ and did not notify me. I try to go back to the gym after being on medical and found out that I cannot go so I called 24 Hour Fitness. Was told by the representative that my membership should have been transferred, went into LA Fitness and was told that was not true.

I was told that since my membership was bought in California that I was not eligible for the AZ transfer even though I had notified them that I live in Arizona. This transfer was 5 months ago while I was on medical, they continued to take the payments out of my account, not notifying me of the sell to LA Fitness and now they will not let me go to LA Fitness. I called 24 Hour Fitness once again, was again told that they did not transfer my lifetime membership to Arizona but I could still go in California. Why would I want to do that - what part of living in Arizona did they not understand?

They will only return this month's dues and cancelled my membership. I sent an email to their Corporate and one week later still have not heard from them. They are liars and cheats. Do not go to these people - after being a member for 27 years, they WILL NOT WORK WITH YOU! They should be sued for FRAUD.

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Horrible Company
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HOUSTON, TEXAS -- I've had a membership with 24 hour membership for 10 years. On October 2015 my car driver side window was shattered and broken into. After that I no longer felt safe, and did not return to that gym. Called corporate office to complain. I was told that they would waive my membership fees for two months and that someone would call me regarding my complaint.

It's January 2016 and no one has the common courtesy to call with any concerns. No one cares about what happens on their property. No security. No cameras. We're on our own. It's very obvious that they were trying to shut me up by waiving two months fees. That doesn't even cover the expense of replacing my window and/or the cleanup of the mess.

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Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

This is my first review/complaint on a company. I am extremely disappointed and annoyed by their lack of customer service. This company have the worst customer service ever. I called on Friday, December 11th to cancel my membership. I spoke to a gentleman whom confirmed everything was fine. Never got the cancellation email and they charged me for the month of December. When I called to complain, guess what? They don't have a record of my call on that day.

Now that have the phone record on my phone, I need to bring it to a 24 Hour Fitness location so they can confirm I really called and only then I'll be refunded. Not only this guy didn't do his job but I have to go out my way to be refunded. It's ridiculous... It wasn't the first time I called for a matter and they didn't provide any service. If they want to keep customers around, they really need to reconsider how they treat their customers.

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24 Hour Fitness- Not a great place to work.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PAPILLION, NEBRASKA -- I was hired by 24 Hour Fitness to be the Membership Manager for the Tara Plaza location in Papillion, NE. At first I was overwhelmed by the information I was supposed to retain but figured it was a new job and it was just a step I had to overcome. Another few weeks past and I started picking up on the business but still found it to be difficult and not worth the amount of money I was being paid. I finally took a stand and quit when my job of selling memberships to customers, just became down right ridiculous. Part of their marketing scheme is giving out free passes to try to get people in the gym, and eventually signing those people up.

The problem with this was that there was so many different types of passes coming through the door from all different types of people, I couldn't sign anyone up. Everyone just wanted to use their pass. There was passes on the 24 Hour Fitness website you could download, there was passes we were handing out in the gym, there was passes the company was emailing to customers that we didn't even know about! At the same time, my boss was calling and emailing people to come in and get a free pass, and then not honoring this pass when the customers walked through the door.

We were also given the responsibility of trying to decide whether or not a person has been in the gym before with a pass, and if so charging them this time. I see over 200 different people a day walk through that door and I am supposed to remember? A whole other issue was deciding whether to charge an individual who walks through the door that isn't a member. There is no set guidelines as to who is supposed to be charged and who is supposed to be let in for free. It was basically my discretion as to who to charge and who not to. So obviously you can see this turned into an even bigger issue.

I was told by my boss to charge people even if they came in with a pass that he told them to come receive. How does that work? Made me look like a huge idiot. My recommendation to the company is to do away with the free passes for good. This will make the membership staff's job a TON easier. If you aren't a member of the gym then you have to pay simple as that. If you are here for the holidays, you pay a flat rate for the amount of time you will be using the gym. If you are coming for one day, you pay 15.00 dollars or buy a membership no questions asked.

If this business would just put their foot down and charge all of the holiday traffic that comes through the door instead of just letting them work out for free, I think they would make more money. At the end of the day people don't need gym memberships, they want them. 90% of my sales were to people who already had their mind made up before they walked through the door. So making a 100 calls and sending 100 emails a day isn't going to make someone buy a membership. All that is accomplishing is harassment. All in all, being the Membership Manager for 24 Hour Fitness was the worst, low paying, hardest and near impossible job I've ever experienced.

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Run Away, They Will Treat You Like Dirt!
By -

MESA, ARIZONA -- I went into this establishment with the intentions of signing a couple'€™s membership. The employees seemed as if they were very confused as to what a gym membership even was or what it was that I meant. The first several minutes of our visit consisted of the guy at the front desk "uhh, hmmm and uhgg." I had an open timed appointment with ** that had been set up through a referral (something the employees claim is important to them). However when I first asked for **, the guy at the desk seemed further confused as if he did not know what or who ** was. He finally decided to go ask someone, after several more minutes of hmmm, uhhh and uhgg.

He returned to tell us that he "thought ** had gone to get food." We asked if it would be okay to work out while we waited on him to return, the guy then attempted to tell us they had a charge associated with that. I informed him that I was not signing a membership to gym that I had not had the chance to check out first; therefore I was not going to pay. He then had us fill out a form and asked for ID's. Further confusion ensued as he attempted to locate my name on my identification. He had a clever excuse "I see ID's from all over the place, all the place man."

We worked out and returned to the front desk about 40 minutes later and the same guy at the front desk looked at us with a dumbfounded look on his face when we asked for ** again. He responded that "** has gone home for the day." We reminded him that we were interested in signing up as the special they were running expired at midnight today. He looked at us for a few moments and started mumbling something and looking around like he had lost something. He walked around the front area a bit before returning to let us know "everyone's busy."

We informed him that we did not have a lot of time to continue to wait and asked if we could get something that stated we had come in and there was no-one to help us so that we could return tomorrow and still get the deal. He let us know that it should not be long and that he did not have anything like the form I was asking for. About fifteen minutes later the 'recruiter' came over and greeted us. Before we even made it to his desk, he had us both feeling very uncomfortable due to his attitude. Once at the desk we informed him that we (my boyfriend and I) wished to be on the same membership account.

His response was inappropriate and unprofessional; he kept chuckling and repeating "you want to be on the same account, both of you... on the same account?" After assuring him that "œyes"€ we wanted the same account, he then collected our ID's and went about setting up the account. Once he had the information entered he turned the computer to display what he had accomplished. Again the intelligence of this crew shines on, he entered the wrong name on my membership card and when I pointed it out to him he used a familiar excuse; "I see a lot of ID's from all over the place, you will have to go to the front desk sometime and fix it."

After that statement I was feeling uneasy, but continued with the transaction anyway. I was given a dollar amount due today and offered two options; pay the entire amount due, or pay it in installments. I opted to make payment in full and produced the cash to cover the bill. Apparently cash is amusing to these people, because the 'recruiter' laughed in my face and scoffed "I need a credit card." There is no way on earth I would entrust an idiot that cannot read a state government issued identification card with having access to my credit or debit card information.

That was the last straw for us, we promptly got up from his desk and walked to the front desk area to ask for the managers contact information, as we walked away he chuckled again and said in a long drawn out voice "oh-kay." Before we could reach the front desk the "recruiter"€™ was already at the desk talking about us to the guy that had helped us when we first arrived, the tone of the conversation was less than appropriate. When we stopped at the desk to ask for the manager's business card we were informed that the manager was not there and that he locked all his business cards up in his office.

So we asked them to write down his name and number on a piece of paper for us and he responded "you can get something to write it on if you have something." So I took out my phone and entered the phone number into my phone, but when I asked for the manager'€™s name I was told "I do not know what his name is (shoulder shrugs and cocky attitude) I have only worked here since October." I would recommend that you run away from this place as fast as you can, that will give a better and more effective workout than you can ever get inside the club.

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Dirty Gyms and Sneaky Business
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

LOS ANGELES, CALIFORNIA -- I cancelled my membership and was still being charged after. I even called to verify that I was canceled... They said yes I was cancel but I was still being Charged. I had them re-credit the money back to my account however they said it would be almost a week. My customer service representative never apologized or made me feel certain about the situation. I don't appreciate any business saying that they are canceling my membership and still charging me!!!! To me that is a scam and sneaky business.

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24 Hour Fitness Memberships Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 13 ratings and
37 reviews & complaints.
Contact Information:
24 Hour Fitness
P.O.Box 2409
Carlsbad, CA 92018
800-432-6348 (ph)
760-931-1315 (fax)
www.24hourfitness.com
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