24 Hour Fitness Memberships - Page 2

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21 reviews & complaints.

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24 hr fitness and homosexuals
Posted by on
I have been thinking about buying a membership at the 24 in my area? I was searching for information and reviews on this 24. It appears that this 24 hr is more of a place for homosexuals to commit sexual acts in the showers and locker room. I have a family and would never put my own son in a position of walking in the men's locker room and upon homosexuals in the act of sex? I will either seek a membership at another location, which is further away from my home or look else where for a gym membership. This is just not right and if this 24 is aware of these activity's, they are just as much to blame and they also are going to lose members!
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Anonymous on 11/14/2010:
You are posting this with no actual proof of your own that these accusations are true?
Anonymous on 11/14/2010:
Your concerns are not exclusive to 24 Hour Fitness. Consider buying home gym equipment.
Anonymous on 11/14/2010:
What are you basing this on? Do you have proof of these acts in the locker room?
Anonymous on 11/14/2010:
Since you haven't committed to a membership with 24, I don't see what the problem is. If this is not the type of place you would frequent, then you are correct. Spend your money elsewhere.
olie on 11/14/2010:
Might heterosexuals try to engage in sexual acts in a locker room? Especially at extremely slow times of day/night?

As far as your son walking in on something--I think of 24 as being more of an adults-only gym. If you're taking kid to the gym, join the Y.
PepperElf on 11/15/2010:
indeed I have to agree - if you are not a member and have not yet stepped foot into the locker rooms, what proof do you have, other than rumor, that any sex (gay or straight) is occurring on the premises.

Though now I'm wondering... is this complaint about the occurrence of (unproven) sexual acts taking place, or ... is it about the possible sexual preference of other members?
Mike in FL on 11/15/2010:
Have you gone to the gym's management and expressed your concerns about this? In most gyms, sexual activity (heterosexual or homosexual) is against the rules and can get the offending parties banned.
PepperElf on 11/18/2010:
Better yet... is there proof besides rumor? I mean, if it's not really happening how do you "fix" it?
Anonymous on 11/18/2010:
My head is spinning...feeling dizzy...the room is orbiting out of control...my stomach feels queasy...I think I'm going to throw-up...

OH! WAIT! NEVERMIND! I've just never felt this way before...it must be because the world is coming to an end and I ACTUALLY agree with RIPT2010 for a change.

Ript> you are spot-on with this one. It happens at many other gyms besides "24". Our gym included.
Anonymous on 11/19/2010:
No need to hurl on my account.
Marky on 03/31/2012:
You said homosexuals have sex in the locker room but you didn't mention which 24 Hour Fitness club this happened at. I'd really like to know so I can have fun too. :P
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Terrible Customer Treatment
Posted by on
I was training with a friend of mine at 24 hr fitness, who happens to work at one of the different clubs as a class teacher, but because I decided to train with her instead of paying for someone in the club to train me, she ended up being fired. The place I went to regularly were pissed that I didn't sign up with them, so they filed a complaint against us, and we were told that we were not allowed to work-out together any longer. It didn't matter that we met at a gymnastics where our kids went, or that we would meet up out of the club for our kids to play together, or that we good close friends. All that mattered to them was that I didn't sign up with them, and so when I quit, they accused her of being the reason I ended my membership.

It didn't matter that one of the managers at the club accused me that I was lying about paying my bill when their own computers screwed up my account, which took 2 months to fix.

The only good thing about the club I was at was the Kid's Club. It was the only reason I was staying, but when the management says your not allowed to work out with your friends, then punish them when you leave, it's one of worst treatments I've ever had at a health club.
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Flexanimous Fellow on 04/20/2010:
I've worked for 24 Hour Fitness before. I've witnessed a number of people be removed from the club by conducting private personal training sessions. They do this for the obvious reason of a potential decrease in the company's own personal training sales.

They would have terminated your friend regardless of whether you kept your membership. This is one of the conflicts of interest that every employee is informed of during their orientation. Plus, how do they know she wasn't training other gym members besides you? Nevermind the fact that she likely isn't certified to conduct personal training sessions (group exercise instructors have different certification requirements), thus opening the company up to huge lawsuits if you were to become injured.

Now that I think of it, there was an instructor at my club who was fired for the exact same reason. Except she announced over her microphone to her entire group fitness class that she would train them more efficiently and for less cost than the club's personal training program. She should have looked around first, since the club's general manager happened to be taking her class at the time.
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Contract Cancellation Scam
Posted by on
I recently cancelled my membership (2-7), and was shocked to see a charge on my credit card 3 weeks (2-25) after cancellation. I had the membership for 6 months, and when I signed the contract, I paid 2 months (60) days membership in advance, and every month afterwards I paid 1 month's membership, so I was never prepaid for less than 30 days. So, I called and asked why I was charged and this was the response I received. "Your contract states you will give notice 30 days before your contract expires, and you were paid through February 25, so the payment applied on February 25 is valid through March 25, and the initial payment at contract signing will then cover you through April 25."

So, basically, they will apply the initial payment to whatever dates they see fit and then fill in the gaps with new required payments. In order for me to cancel on February 7, I had to pay through April 25, 2 months and 19 days, way longer than 30 days.

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Soaring Consumer on 03/16/2009:
What they are doing is definitely fraudulent, charging you for 2 months after you ended the contract. Charging you for the extra month at the end seems acceptable because of the 30 days notice requirement, however since you had prepaid for that month, you should not have been charged again.

Contact the office of the Attorney General and the Federal Trade Commission.
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What's Wrong With Doing What's Right!
Posted by on
PLANO, TEXAS -- Once again, I've wasted more of my time because 24 Hour Fitness can't seem to do the right thing. Just like other reviewers, I cancelled my membership a few months ago, but 24 Hour seems to have attached themselves to my bank account and they don't want to let go. I heard every excuse this morning, including they have no record of my canceling, and I must've called the wrong number. I had very similar issues when I canceled my husband's membership a few years ago. Bottom line, notify your bank, though it may cost you a fee if you've been on auto pay.
P.S. The club wasn't that great. The only towel dispenser on my end of the locker room was in the process of being fixed about 75% of the time during my 5 year stint. I almost offered to buy them a new one!

Also, they had to set out more than a few buckets to catch the water that was leaking in when it rained. Very sad considering this location is in an affluent community.
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Soaring Consumer on 02/12/2009:
File charge-backs, open a new bank account, transfer all of your money to it, and close the bank account they are stealing from.
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Unauthorized Withdrawals
Posted by on
CALIFORNIA -- I cancelled my membership in March 2008. After traveling for work for 3 months, I finally sit down to review my statements to find that withdrawals for my account for the membership were still being made from March until June. I called again, and they stated that it was cancelled and gave me a confirmation code. Today, I checked my account and saw that they were withdrawing money from my account - again. I called, was placed on hold for 39 minutes and was told that my account was only frozen for six months, not cancelled. I demanded to be cancelled (again) and that they not withdraw money for my account. They said that it was automatic and could not stop it. I informed my bank that they were not authorized to make withdraws from my account.

Hopefully, I can recover the money and finally be done with them. Beware of 24 Hour Fitness!
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dan gordon on 01/05/2009:
like any written contract, phoning does nothing. You need to follow the rules of your contract. I almost guarantee you that a written notice needs to be filed. Call all you want but they will continue to take your money till you do what they require.
madconsumer on 01/05/2009:
so from June till today, you never checked your account? 6 months has passed, if this was wrong, then in July you should have followed up.
Anonymous on 01/05/2009:
Dan is correct. Send them a written notice with return receipt requested. It's the only way you can get free. Dollars to donuts, this is ABC Financial that you are dealing with, and they are sleazy.
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Crappy 24-Hour Fitness 131st Vancouver Membership Policy
Posted by on
VANCOUVER, WASHINGTON -- READ THIS: if you're serious about purchasing a 24-hour fitness membership, be sure to wait until you get an ALL CLUB, including super sport, membership. I paid over $800 initially to get a $7 a month all club Except Super Sport membership. A new club, Vancouver, WA 131st Ave - Super Sport is opening less than two miles from my home, but I won't be "grandfathered" in because I didn't get the "super sport" membership or I haven't spent more than 51% of my time at the old Active club in the last six months. The old club hardly had any classes and no pool or sauna so of course I went to other clubs. There was no advance warning of this "policy" - the manager said they didn't even know it was going to be a "super sport" club until a couple of months ago and they didn't come up with this "grandfather" policy until a month ago.

Tip: wait until late summer to join as there are more membership discounts - usually August is the best time. I understand Bally also has really cheap monthly rates if you pay a lot upfront - a friend now pays only $5 a month there and has all club access.

Isn't it funny that on all the 24-hour fitness complaint pages there are Numerous Ads for 24-Hour Fitness Memberships - Ha!
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Rude 24 Hour Fitness Finance Department Employees
Posted by on
CALIFORNIA -- My MC was stolen and it is tied to my 24 Hour Fitness account. I received phone calls from 24 Hour Fitness asking me to update my account. But after updating my info, 24 Hour Fitness were still calling me 6 times a day as early as 8am on weekends. I finally called them back and it took me 3 times to call them back reminding them that my profile has been updated and to remove my phone number from their call list.

It was difficult reaching them since their number results in a hang up, busy signal or just dead silence. One agent answered my call by saying, "HELLO?" I asked if this was 24 hr fitness and she nonchalantly said, "YEAH?" I asked the agent if this is how she answers the phone for this company and took a deep breath upon saying the typical 24 hr fitness tag line.

I asked for the supervisor and supervisor (OMAR) was blatantly rude to me as if I were creating a nuisance for them as I mentioned my concerns. I asked for his manager and denied his managers whereabouts and would not provide me any info to where and how I can escalate my complaint.

I've researched several complaints regarding 24 Hour Fitness employees. 24 Hour Fitness is tolerating rude, unprofessional and incompetent people to work in their company. They will loose a lot of regular customers like me in the near future if readers like yourselves would take time and spread the word as well. I am very disappointed with their service and unwillingness to help me.
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Free annual membership not honored
Posted by on
LARKSPUR, CALIFORNIA -- I "won" a gift of an annual membership when I was at a sports game. 24 Hour Fitness had us fill out the necessary paperwork indicating they were going to honor the free gift, but then started charging us immediately. We've tried twice by phone to make the adjustment with no success and now need to go there in person to get it settled.
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Skye on 06/06/2010:
By any chance, did you give them your credit card, is that what they are charging. If that's what happened, then where is the free they said you won? Did they tell you why and what for you are being charged? If they do have your credit card, cancel that card immediately and have a new one issued with a new credit card number and security number on the back.
Weedwhacked on 06/06/2010:
How did they charge you if it was free? Did you give them a credit card? If you did, what did you think that was for?
PepperElf on 06/06/2010:
it's probably the same thing as those other "free trial" programs where you're required to give them a CC number to open the account.

invariably you end up being charged somehow anyway

always remember if you give your CC number out, you'll probably end up being charged
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24 Hour Fitness complaint
Posted by on
I have been a member of 24 Hour Fitness since the early 90's. They failed to notify me when my sons membership expired. They want me to pay all new fees and will not return phone calls. See you in court. scott. fahey@wcpd. org
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Anonymous on 08/18/2009:
Did he not have a contract to sign? If you had a copy of it, it would have said when it expired.
KCRovert on 08/18/2009:
You're going to sue them because you didn't read the contract and confirm the expiration date? Does the contract state that 24 Hour Fitness will take on the responsibility of monitoring your contract dates for you? Good luck in court.
BokiBean on 08/18/2009:
The plan probably rolls right over into a new plan and charges accordingly. My guess is that he's saying he's going to sue for the new charges.

They SHOULD notify when your current membership expires.

I don't agree with the "you should know when your membership expires". If they want new charges for an extended membership, they should bill for it..beforehand.

Jesus guys, I can't even keep up with my driver's license renewal date, much less stupid stuff like gym memberships.
BokiBean on 08/18/2009:
chex, that could really be it. I'm extremely low tech! I don't have a cell, pda..any of the accoutrements of modern society... I'm just kind of a stubborn luddite.
SteveWiginowski on 08/18/2009:
The funny thing about this complaint is that what some companies would have done is to just continue to bill the member at the same rate (even after their expiration date), at which point, we'd have a complaint against the company for that.
scott fahey on 08/18/2009:
I respect all your points. Past practice is used in civil and criminal courts in our great Country. I have been billed for our other payments that have been due by 24 Hour Fitness. And Chex, for your information, our GOD created and we created calendars.
PepperElf on 08/18/2009:
Well considering your email address is coming from a police department... I guess that means you can easily file a police report?

you should have some good access to legal council as well
PepperElf on 08/19/2009:
no no no you misunderstood me.

I figured that considering where you work, you should have some pretty good contacts on whom to talk to for the matter.

if not the report then surly good legal council in the matter

good luck
scott fahey on 08/19/2009:
Thanks Pepper
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Bloody 24 Hr Beware
Posted by on
DALLAS, TEXAS -- I opened the account on 31-Jan-2009 and I froze the account on 25-Feb-2009 until May-2009. I requested for the cancellation first week of may and I got it canceled confirmation over the phone but the amount for deducted from my account on 25-June-2009... I called them why it is happened they are asking for proof of cancellation... When I am saying that I got the confirmation over the phone they are saying we can't do anything.

Beware of this club never ever join this 24hr fitness any scrap.
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Skye on 06/29/2009:
skelly39 on 06/29/2009:
What? Reorganize the words and try again.
BokiBean on 06/29/2009:
Why is it so hard to cancel health club memberships? This is a rampant problem...
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