SAN JOSE, CALIFORNIA -- I wanted tonight to check out the Parkmoor San Jose, California 24 Hour Fitness location with a 7 day pass. So I go in at 10:30 pm at night to see if I could get a light workout and check out the place. I walk up to a young man at the counter and hand the pass over. He says to me "Did you even read this?" As if he was perturbed. I said "no". On the bottom of the pass states that you can only go into the gym between 8 AM and 9 PM. So he tells me that I can pay $10 for a one day pass or come back tomorrow. I told him I'll come back tomorrow.
First off, what's with this 8 AM to 9 PM time frame? This is so stupid. This is a 24 hour business is it not? So why restrict new potential members from joining outside those hours? Is it because you want to drill me with a salesman after I leave? Does not make sense whatsoever and very stupid. Second, I asked if I could look around the gym. The guy at the counter says that I can only stand next to a line. I thought "What the heck? Am I some kind of cattle?" So I don't see the line and walk down the gym and the guy stops me and tells me I have to go back.
By then I was pissed. That was enough for me to know that I won't along with my other family members will join this place. It was obvious to me this person doesn't have a clue how to do sales nor understand how to make potential clients feel welcomed. The other stupid thing? Never, did the person at the desk even attempt to show me around the gym. How dumb is that? There were two people at the counter at a very low member time. Obviously they were both idiots to not know how to do sales. If this is the way 24 Hour Fitness runs, I won't bother to deal with this place.
BEAVERTON, OREGON -- I've been a 24 Hour Fitness member in the Portland, Oregon area for about two years. When I first joined I noticed all clubs in my area were "Sport" clubs, referring to a specific level of service. I frequently used several locations in my area along our local light rail system. Over time, I've noticed that that managers at most of the clubs change often, some of the friendly maintenance staff who used to be around are more scarce, and equipment it falling into long-term disrepair.
To give you an example, emergency exit doors with issues will chirp several times a minutes. While you're lifting weights at 5 am this can be annoying. So I notified staff over a 3 month period and nothing was done, emergency exit door chirps away like it has for a while. Another example; broken equipment stays broken for a long time. Cardio equipment is often down for 1-2 weeks. Audio and TV features of cardio equipment is broken then never repaired even after multiple written complaints handed to club managers in person. Inevitably, I purchased my renewal pre-paid membership understanding that equipment breaks, and needs to be down for repair.
Unfortunately the standard of repair is the bare minimum -- if it's unsafe, it's either removed or fixed. Several of the clubs on my area are falling into disrepair. Mall 205 frequently has broken plumbing, Hollywood has broken plumbing and chronically broken equipment, dirty conditions, and staff who are arrogant. When complaining about a drinking fountain that was broken for 6+ months I told them they could have replaced it several times.
The new strategy is to upgrade clubs to "super sport" level clubs, this involves renovations and additions of square footage. Then the customers get to pay more for access to the same facility with the same issues. While this does involve some new equipment, if they maintain it the same way the problems will be the same. I plan to leave 24 Hour Fitness as soon as my prepaid membership ends and head on over to LA fitness. Don't play their games -- the customer only matters when they are about to pay, after that, the customer is irrelevant.
So I never received my bill from 24 hr fitness and they terminated my account because failure to make my annual payment of 50 bucks for my lifetime membership. I paid about $800 up front for that membership because I love to stay fit, and the guy working there convinced me that it was a great deal. Next thing I know I left the country and left someone in charge to keep up the annual payments. By the time I get back, I come to the understanding that no bills were ever sent to my address, thus the bills were not paid. So I call asking about my membership, and find out it had been terminated!!
So I explained myself and told them it is not my fault if I never received the bill in the first place, and then I offered to pay off the owed amount to reactivate the account. That didn't work either... they told me, I should apply for a new membership after pocketing $800 of mine for having a membership with them for only 3 years! Are you kidding me?! This is how they get you with these deals, they look for any reason to terminate your membership after you have already paid for the large upfront fee.
Horrible dump this is, just horrible. They made no attempts to even keep me as a member nor come to a solution that I would be willing to meet halfway. Customer service??? I don't think that department exist in this company!!
I was training with a friend of mine at 24 hr fitness, who happens to work at one of the different clubs as a class teacher, but because I decided to train with her instead of paying for someone in the club to train me, she ended up being fired. The place I went to regularly were pissed that I didn't sign up with them, so they filed a complaint against us, and we were told that we were not allowed to work-out together any longer.
It didn't matter that we met at a gymnastics where our kids went, or that we would meet up out of the club for our kids to play together, or that we are good close friends. All that mattered to them was that I didn't sign up with them, and so when I quit, they accused her of being the reason I ended my membership. It didn't matter that one of the managers at the club accused me that I was lying about paying my bill when their own computers screwed up my account, which took 2 months to fix.
The only good thing about the club I was at was the Kid's Club. It was the only reason I was staying, but when the management says you're not allowed to work out with your friends, then punish them when you leave, it's one of worst treatments I've ever had at a health club.
I called at 3:00 in the afternoon on a Monday and couldn't get anyone who spoke English? When I asked for a supervisor I was told ALL supervisors were busy with other customers. I told the girl that I am not reinstating my membership until I speak to one, and the problem had been fixed. She then told me that her supervisor would call me within 24 hours then read back my "phone number" - which was not my phone number. She then took down my number and I had her read it back to me - she got none of the digits correct. After failing this basic task 3 times I told her I will just wait until one is available, I had time to wait.
I waited over an hour and 30 minutes, which she checked back to see if I was still waiting every 20 minutes. Finally on the last time she checked to see if I was still waiting, she sighed and said "FINE!" two minutes later I was transferred to a "supervisor". Not even the "supervisor" spoke enough English to effectively communicate. Ridiculous! Needless to say I did not go through and reinstate my membership...
THE WOODLANDS, TEXAS -- BEWARE! WARNING! DO NOT GIVE YOUR FINGERPRINTS TO 24 HOUR FITNESS. Remember Hitler and the Nazis? That is how they started the Holocaust. They slowly but surely started taking peoples human rights away... many very trivial at first. WHY ARE WE SO WILLING TO GIVE UP OUR HUMAN RIGHTS??? SO WILLY NILLY. Just to make 24 hour's job easier or easier for us to get into a gym??? DOES THIS MAKE SENSE??? Isn't 24 Hour Fitness just a gym membership... is there that much fraud going on there???
Why are they collecting fingerprints? Are there a lot of criminals that go to 24 Hour Fitness??? What's next, full body scans, strip searches, DNA samples, retinal scans??? I was denied access to a 24 Hour Fitness in the Woodlands, TX because I was not willing to give up my fingerprints and even though they verified my identity.
I have been thinking about buying a membership at the 24 in my area. I was searching for information and reviews on this 24. It appears that this 24 hr is more of a place for homosexuals to commit sexual acts in the showers and locker room. I have a family and would never put my own son in a position of walking in the men's locker room and upon homosexuals in the act of sex. I will either seek a membership at another location, which is further away from my home or look elsewhere for a gym membership. This is just not right and if this 24 is aware of these activities, they are just as much to blame and they also are going to lose members!
I recently cancelled my membership (2-7), and was shocked to see a charge on my credit card 3 weeks (2-25) after cancellation. I had the membership for 6 months, and when I signed the contract, I paid 2 months (60) days membership in advance, and every month afterwards I paid 1 month's membership, so I was never prepaid for less than 30 days.
So, I called and asked why I was charged and this was the response I received. "Your contract states you will give notice 30 days before your contract expires, and you were paid through February 25, so the payment applied on February 25 is valid through March 25, and the initial payment at contract signing will then cover you through April 25." So, basically, they will apply the initial payment to whatever dates they see fit and then fill in the gaps with new required payments. In order for me to cancel on February 7, I had to pay through April 25, 2 months and 19 days, way longer than 30 days.
PLANO, TEXAS -- Once again, I've wasted more of my time because 24 Hour Fitness can't seem to do the right thing. Just like other reviewers, I cancelled my membership a few months ago, but 24 Hour seems to have attached themselves to my bank account and they don't want to let go. I heard every excuse this morning, including they have no record of my canceling, and I must've called the wrong number. I had very similar issues when I canceled my husband's membership a few years ago. Bottom line, notify your bank, though it may cost you a fee if you've been on auto pay.
P. S. The club wasn't that great. The only towel dispenser on my end of the locker room was in the process of being fixed about 75% of the time during my 5 year stint. I almost offered to buy them a new one! Also, they had to set out more than a few buckets to catch the water that was leaking in when it rained. Very sad considering this location is in an affluent community.
CALIFORNIA -- I cancelled my membership in March 2008. After traveling for work for 3 months, I finally sit down to review my statements to find that withdrawals for my account for the membership were still being made from March until June. I called again, and they stated that it was cancelled and gave me a confirmation code. Today, I checked my account and saw that they were withdrawing money from my account - again. I called, was placed on hold for 39 minutes and was told that my account was only frozen for six months, not cancelled. I demanded to be cancelled (again) and that they not withdraw money for my account. They said that it was automatic and could not stop it.
I informed my bank that they were not authorized to make withdraws from my account. Hopefully, I can recover the money and finally be done with them. Beware of 24 Hour Fitness!