THE WOODLANDS, TEXAS -- BEWARE! WARNING! DO NOT GIVE YOUR FINGERPRINTS TO 24 HOUR FITNESS. Remember Hitler and the Nazis? That is how they started the Holocaust. They slowly but surely started taking peoples human rights away... many very trivial at first. WHY ARE WE SO WILLING TO GIVE UP OUR HUMAN RIGHTS??? SO WILLY NILLY. Just to make 24 hour's job easier or easier for us to get into a gym??? DOES THIS MAKE SENSE??? Isn't 24 Hour Fitness just a gym membership... is there that much fraud going on there???
Why are they collecting fingerprints? Are there a lot of criminals that go to 24 Hour Fitness??? What's next, full body scans, strip searches, DNA samples, retinal scans??? I was denied access to a 24 Hour Fitness in the Woodlands, TX because I was not willing to give up my fingerprints and even though they verified my identity.
I have been thinking about buying a membership at the 24 in my area. I was searching for information and reviews on this 24. It appears that this 24 hr is more of a place for homosexuals to commit sexual acts in the showers and locker room. I have a family and would never put my own son in a position of walking in the men's locker room and upon homosexuals in the act of sex. I will either seek a membership at another location, which is further away from my home or look elsewhere for a gym membership. This is just not right and if this 24 is aware of these activities, they are just as much to blame and they also are going to lose members!
I recently cancelled my membership (2-7), and was shocked to see a charge on my credit card 3 weeks (2-25) after cancellation. I had the membership for 6 months, and when I signed the contract, I paid 2 months (60) days membership in advance, and every month afterwards I paid 1 month's membership, so I was never prepaid for less than 30 days.
So, I called and asked why I was charged and this was the response I received. "Your contract states you will give notice 30 days before your contract expires, and you were paid through February 25, so the payment applied on February 25 is valid through March 25, and the initial payment at contract signing will then cover you through April 25." So, basically, they will apply the initial payment to whatever dates they see fit and then fill in the gaps with new required payments. In order for me to cancel on February 7, I had to pay through April 25, 2 months and 19 days, way longer than 30 days.
PLANO, TEXAS -- Once again, I've wasted more of my time because 24 Hour Fitness can't seem to do the right thing. Just like other reviewers, I cancelled my membership a few months ago, but 24 Hour seems to have attached themselves to my bank account and they don't want to let go. I heard every excuse this morning, including they have no record of my canceling, and I must've called the wrong number. I had very similar issues when I canceled my husband's membership a few years ago. Bottom line, notify your bank, though it may cost you a fee if you've been on auto pay.
P. S. The club wasn't that great. The only towel dispenser on my end of the locker room was in the process of being fixed about 75% of the time during my 5 year stint. I almost offered to buy them a new one! Also, they had to set out more than a few buckets to catch the water that was leaking in when it rained. Very sad considering this location is in an affluent community.
CALIFORNIA -- I cancelled my membership in March 2008. After traveling for work for 3 months, I finally sit down to review my statements to find that withdrawals for my account for the membership were still being made from March until June. I called again, and they stated that it was cancelled and gave me a confirmation code. Today, I checked my account and saw that they were withdrawing money from my account - again. I called, was placed on hold for 39 minutes and was told that my account was only frozen for six months, not cancelled. I demanded to be cancelled (again) and that they not withdraw money for my account. They said that it was automatic and could not stop it.
I informed my bank that they were not authorized to make withdraws from my account. Hopefully, I can recover the money and finally be done with them. Beware of 24 Hour Fitness!
LARKSPUR, CALIFORNIA -- I "won" a gift of an annual membership when I was at a sports game. 24 Hour Fitness had us fill out the necessary paperwork indicating they were going to honor the free gift, but then started charging us immediately. We've tried twice by phone to make the adjustment with no success and now need to go there in person to get it settled.
DALLAS, TEXAS -- I opened the account on 31-Jan-2009 and I froze the account on 25 Feb. 2009 until May 2009. I requested for the cancellation first week of may and I got it canceled confirmation over the phone but the amount for deducted from my account on 25 June 2009... I called them why it is happened they are asking for proof of cancellation... When I am saying that I got the confirmation over the phone they are saying we can't do anything. Beware of this club never ever join this 24 hr. fitness any scrap.
WEBSTER, TEXAS -- I had put my account on HOLD on 16th March but still got charged for the monthly fee on 25th March. WHY? because it was not within 10 Business days. The time they need to put a hold on your account is STUPID 10 days. They suck and just want to take that extra money. I think they should have refunded my money after as I think they had enough time to put my account on HOLD. THEY SUCK. BIG TIME.
VANCOUVER, WASHINGTON -- READ THIS: If you're serious about purchasing a 24-hour fitness membership, be sure to wait until you get an ALL CLUB, including super sport, membership. I paid over $800 initially to get a $7 a month all club Except Super Sport membership. A new club, Vancouver, WA 131st Ave - Super Sport is opening less than two miles from my home, but I won't be "grandfathered" in because I didn't get the "super sport" membership or I haven't spent more than 51% of my time at the old Active club in the last six months.
The old club hardly had any classes and no pool or sauna so of course I went to other clubs. There was no advance warning of this "policy" - the manager said they didn't even know it was going to be a "super sport" club until a couple of months ago and they didn't come up with this "grandfather" policy until a month ago.
Tip: Wait until late summer to join as there are more membership discounts - usually August is the best time. I understand Bally also has really cheap monthly rates if you pay a lot upfront - a friend now pays only $5 a month there and has all club access.
Isn't it funny that on all the 24-hour fitness complaint pages there are Numerous Ads for 24-Hour Fitness Memberships? Ha!