24 Hour Fitness - Page 2

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1.4 out of 5, based on 15 ratings and
82 reviews & complaints.
www.24hourfitness.com

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Lock Cut Off
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SUNNYVALE, CALIFORNIA -- One of the clerks from the front desk cut off my lock during my workout. Another patron claimed that I put my lock on a locker with his belongings. He did not have a lock. After discussing this with the manager on duty (Devin C), she politely declined to replace my lock. Unsatisfied with this decision, I called the club manager to review this situation. After hearing the complaint, he promised to talk to his staff and return my call. He did not call back.

My various experiences with this franchise indicates they do not value the customers from whom they collect dues and don't really care if they lose members. There are constant plumbing problems which they use gym towels to plug leaks. These are the same towels they issue to customers. Broken equipment stay broken for months. The managers are not trained to conduct themselves with good customer service. Do not spend your money on this franchise.

     
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Harassing Phone Calls
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN DIEGO, CALIFORNIA -- I have received numerous calls from 24 Hour Fitness gym for the past 2 weeks. I received 9 calls (5 within 2 days) just in the 1st week after missing my $20 monthly dues. I have asked the collection company to remove my phone number from their call list and I expressed my frustration and the feeling of being harassed over $20. IT'S 20 dollars?! Are you kidding me?

They continued to call even after I had asked them not to call me. For the second time, I requested 24 Hour Fitness collections not to call me. They still are calling me at least once a day. So, now for the 3rd time, I have asked them not to call me. We will see if their harassment continues. This is ridiculous and poor business practice. Based on 24 HOURS FITNESS's relentless harassment, I will be taking my business elsewhere.

     
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Trying to Be Charged for a Service I Did Not Receive.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN DIEGO, CALIFORNIA -- I signed up, total was going to be $80 and put a down payment of $40. They told me that the rest of the money would be due 2 weeks from the signing up date. I canceled after a week and before I canceled, I asked many times if the gym would make any charges to the account since it was not my card and they said no unless I decide to start the membership again (meaning I would have to go in, type my pin number, cell number and scan my index finger).

Never did they told me about a 5 day refundable day cancellation or being charged the rest of the money after 2 weeks even if I decided to cancel. Now they keep calling me about the money and I do not wish to pay $40 of a service I did not receive. I restrained the gym form making any further transactions but will this get me in trouble later on? I hate 24 hr fitness they should have been clear with me in the first place. DO NOT RECOMMEND IT.

(By the way I never argued about getting my down payment back, my argument with them was about trying to be charged of a 40 dollar service I did not receive or told me they were going to make charges for. If they would have simply told me the week that I canceled my membership they had to forcefully make that payment, I would have stayed until the end of the month make my money worth it but they told me that no charges were going to be made and now they're trying to get the rest of the money 2 months after I canceled).

     
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Horrible Treatment by Front Desk and Security Guard
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ESCONDIDO, CALIFORNIA -- I went to work out like I have for 10 years. There had been some mixup with the expiration date on the credit card used for the account. I was just there 3 days ago, - no problem. This rude kid at the front desk named JAVI made sure to make a big issue in front of everyone that I was late on payment, and proceed to demand that my daughter MUST appear in person to make it right. I called her and she confirmed that she had given all the updated info to the corporate office. JAVI - and the security guard were laughing their asses off when I got upset at being denied access.

I decided to leave and I have cancelled my membership. I called the manager, and she told me that JAVI and the security guard had accused me of Throwing A Towel at Them, which I told her was a bold-faced lie. She is planning on checking the security footage to see and I hope she gets rid of those little liars!! I simply set the towel on the desk to return it as I was not planning to work out.

Long story short, - I went to LA Fitness and WOW - what a difference. Those creeps at 24 hour did me a favor. I have a BETTER Gym at a CHEAPER price. I hope others follow my lead. It's on El Norte and Center City Parkway = LA Fitness -- no one deserves to be treated the way I was treated today by those two at 24 hour. I will make sure everyone I know hears how rude they are and never goes there.

     
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The Pool Is Always Dirty and Kept Very Cold
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PORTLAND, OREGON -- I have been going to mall 24 Hour Fitness for over a year. I use the pool more than anything else in the facility. The pool is very dirty, at times one is unable to see the bottom of the pool it is so unkempt. A huge number of clients that use the pool and spa use the side of the facility to blow their nose and spit openly, some of the clients spit inside the pool.

Trying to enjoy the steam room is another adventure as patrons will get water and then spit it into the sensors of the steam room to increase the steam. In the past year Multnomah county has been called a number of times and has forced the club to repair broken tiles (that were beginning to mold) along with replacing the spacers on the flooring that were broken if a person stepped just so one could really hurt an ankle or leg.

Just recently the club has decided it needed to save money so the temperature in the pool has been lowered. I have talked numerous times to the club and corporate management and nothing has been changed. As soon as my membership is up yes I am finding another gym. ** recently profiled most of the problems with this location and nothing has changed.

     
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Weights
StarStarStarStarEmpty StarBy -
Rating: 4/51

MOUNTAIN VIEW, CALIFORNIA -- Hi from Member # ** Club #814 needs 10 pound Iron Grip Weights. Order about quantity 20. Thanks for your diligence in keeping the club 814 supersport in great shape. I work out early most mornings and use almost every thing in the gym at some point in time and it is all well maintained even with the high usage the gym sees.

I noticed that in the free weight area is can be hard to find a 10 pound Iron Grip weight (which is probably the one you need the most when trying to go up in measurable but small increments). If I do a rough count I notice about 20 or so 10 pound weights and over 100 of the 45 pound Iron Grip weights. You can always find the right weight but you need to scrounge around more and it impacts the efficiency of your work out time.

My recommendation would be to invest in another 2 dozen or so 10 pound Iron Grip weights next time you are up grading or ordering. Thanks for listening. Call me if you want more detail. 650-400-7752. Ask any trainer there or customer and they will confirm.

     
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Cancellation Nightmare
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

PARKER, COLORADO -- Call to temporarily stop payments on my daughter's membership. I have been paying for my daughter's membership for several months now but because of her working hours and being a single mom, she has not had time to attend the gym. My younger sister just passed away a few weeks ago and I had to go out of state for her funeral. I am on a fixed income and money became a huge issue this month.

I called the club before the monthly payment was due and asked that my daughter's membership be stopped on a temporary basis. (six months) I explained my situation to ** and that I would not have the funds available to cover the membership this month. He assured me that "no further payments would be taken out of your account..."

WRONG - I find out that this month's payment was indeed, taken out, causing me to overdraft. Will the club help? Sure, they will MAIL me a check, maybe in THIRTY DAYS. Mind you they will pay for ONLY THE MEMBERSHIP FEES AND NOT THE OVERDRAFT FEE CAUSED BY THEIR MISTAKE.

This caused an additional issue for me. I have high blood pressure, diabetes, gout/athirst, and a thyroid issue and I am out of my meds. Now, because of 24 Hour Fitness' mistake, I cannot afford to get my meds. If the fee had not been taken out I would have had just enough money for my prescriptions after insurance. Side Note: Insurance pays for my membership I loved this club until now.

     
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Inappropriate Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LARKSPUR, CALIFORNIA -- Today I was in the Larkspur, Ca 24 Hour Fitness Gym speaking with a female fitness counselor about doing a training when I was rudely interrupted by a short manager/personal trainer whom pulled the woman I was talking to away abruptly as if I wasn't there. I consider the act unprofessional, offensive inappropriate and uncalled for. The guy was probably the gal's jealous boyfriend and he was indeed a jerk. The young crew seems to gravitate towards younger people and discriminate against older people. BEWARE-You should go to a club where the management treats it's clients with more respect regardless of age.

     
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Thieves! Thieves! Tramps and Thieves!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HOLLYWOOD, NEAR ARCLIGHT, CALIFORNIA -- My first visit at 24 Hours Fitness and I was ripped off! Someone broke my lock and took the money that was in my wallet. I am almost certain it's one of your employees. I usually go back to my locker from time to time during my workouts and when I went to my locker previously I noticed that the lock had been tampered with. It looked like someone was trying to snap it off but I figured the employee didn't have time to do it for some reason, so I went back to my work out thinking it would go no further.

I doubt it is a gym guest since they don't stake out lockers or have time to break in to rummage through belongings as employees would. Furthermore, if a guest was to loiter in the locker room it would be easily detected. An employee can easily meander in the locker room and be virtually unnoticed. It is unfortunate that 24 Hour Fitness hires locker room attendants that are dishonest and thieves. Previously I've gone to Bally's for over 15 years, now its L. A. Fitness, and never once have I had a problem with locker room theft.

I have read reviews on the Internet about this kind of locker room theft at 24 Hour Fitness clubs but I thought they were just a few isolated incidents. Now I'm convinced that the locker room attendants in the Male's locker rooms make a living breaking into lockers and taking only the cash, leaving behind cell phones, credit cards, wallets. If it was a guest they would more than likely take everything without regard to the person's angst from being robbed. I rated this company 1 star because the website didn't give me the option of -5 stars.

     
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Terrible Customer Service
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CALIFORNIA -- The employees at the Member Service department at 18004326348 have NO customer service skills at all. They do not understand English, very rude, do not listen, do not give time for customers to explain the situation and refused to get their supervisor on the phone as requested by the customer.
My family of six that I pay $189.00 a month for have been members of 24hr fitness for five years now. We just moved here in California within the last three months and been trying to change our address and billing methods since but it seems like NO ONE from the member service department could do RIGHT. It is now 2012 and they still have all our OLD info. Today was my fifth call and because of their POOR customer service, my family and I are cancelling our memberships!!!

     
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