WEST PALMDALE, CALIFORNIA -- I recently completed the 24 Hour Fitness personal trainer's course, which was more of a lemon than lemonade. 24 Hour Fitness touts the sale of Apex vitamin supplements. Don't get me wrong, Apex supplements are manufactured by Phoenix labs, and are some of the highest quality supplements. Apex recommends taking three of their high potency multi-vitamins daily due to the exposure of free radicals. Even if you have a compromised immune system, taking three multi-vitamins a day is unhealthy, and only profits the salesperson. Vitamin studies show that a bowl of cereal with milk contains the daily-recommended allowance.
If you purchase personal training, a client goes through a battery of tests to evaluate their physical ability. A major component is called the standing squat test. A client stands with their hands above their head, and then slowly bends their knees into a squat position. The trainer evaluates proper posture. If there are any subtle postural deviations, such as too much weight on the toes or heels or if your knees bend inward, the trainer will recommend eight weeks of personal training at $56 an hour to correct bad posture.
Bad posture can be corrected in one to two training sessions using a foam roller on the inside thigh muscles or buttocks called a myofascial release, which relieves tight muscles. Some 24 Hour Fitness managers have coined their careers on this type of deceptive sales tactic. Don't get me wrong, there are some very good trainers working for 24 Hour Fitness. The bad trainers use postural deviations as a swindle to sell blocks of training sessions for thousands of dollars to unsuspecting clients.
I attended a training session and witnessed a district manager teaching perspective employees the open-ended question sales tactic. He referred to himself as a psychological ninja. He obviously had an inflated sense of his importance. I also witnessed a fitness manager laughing how he just sold $500 worth of supplements, taking the man's last dollar from his checkbook. Metaphorically, a psychological ninja, in this context, is someone who uses deceptive sales tactics, preying on unsuspecting clients like how a crook approaches their mark.
If you walk the walk and talk the talk, people will automatically gravitate to you. They will ask questions like what supplements do you take, and how did you get into such great shape, which alleviates the need for unnecessary scams.
If you want to join to swim or to use the swimming pool, beware that although they claim to keep the water at 85 degrees, they don't. Water at a lower temperature than 85 degrees is way too cold. Stop by to check it out a couple of times before you join. You will see that the pool gets almost no use. The women that participate in the water classes are obese like 200 hundred pounds. You need that much insulation not to freeze in water that is 85 degrees or lower.
Continual use of the pool at less than 85 degrees and even at 85 degrees during the winter months will wear on your health sooner or later. You will start out catching colds even in the summer. During the summer months, when they drop the temperature down to less than 85 degrees, you will get pain in places you didn't know could hurt. If you have arthritis or other injuries, the cold water will cause spasms and pain.
Don't get enticed into joining for the swimming pool. Again, I suggest you stop by to check it out on more than one occasion so you can see for yourself that very few people get in it and to hear people complain about how cold it is. Talk to the other members who hang out at the hot tub. Ask them why they don't get into the swimming pool? Swimming is a super enjoyable activity for most people, but the pool gets so little use because that the water is too cold.
During a hot summer day at 100 degrees, an outdoor swimming pool at 80 degrees is perfect. If the central heating was set at 100 degrees in the indoor pool building, 85 degrees water temperature would be perfect also. Unfortunately, they don't keep their central heating air at 100 degrees. Good luck and don't risk your health by getting into an indoor pool with cold water. Your immune system will rebel and so will your arthritis and muscles.
ONTARIO, CALIFORNIA -- After being a member of 24 Hour Fitness for around nine years, I thought that they would consider my business and take care of a good customer due to them closing down the Active Club that I was using. The reason that they closed down my active club was so that they could build a brand new Sports Club right next to it. I made a call to their customer service number and they were not willing to give me any type of a deal on upgrading to the new club.
I then went to the gym and talked to their manager, the manager was not willing to give me a deal either. They were basically charging me the same rate as a new customer, with the exception of saving me one dollar in comparison to a new customer. I could not believe that they would not consider my long term business with them and that they would not give me a discount on upgrading to the new gym. I no option but to cancel my membership.
I was looking at my checking account through online banking and I noticed that 24 Hour Fitness had charged me $29.00 for the next month of dues three days before I had cancelled my membership. I called customer service and complained to them, but they said that there was nothing that they could do to get me a refund. When I first enrolled with them, I paid first month dues, and last month dues.
I could not believe that they will not give me a refund of the dues that were charged three days prior to me cancelling my membership with them. Unfortunately, I have a membership with them for the next two months in which I will not use. Any other legitimate company would refund a consumer the money that 24 Hour refuses to refund to me. I advise any person who is considering a membership with 24 Hour Fitness to look around at other clubs. For example Bally's and LA Fitness. Both of these other clubs charge a lot less for their memberships and they would be willing to help out a customer that was displaced due to a gym closing down.
SAN DIEGO, CALIFORNIA -- I have complained for months that the gym is too hot to work out in. I know that 80% of the people on the treadmills are walking and talking on their cell phones so not technically "working out" and are therefore not bothered by the sweltering humidity and temperature but I am. I have complained and asked for a manager to contact me regarding it but to date have never heard from one. I could complain about the teenagers monopolizing the equipment while on their cell phones, the sweaty old men not using their towels and the "trainers" walking around staring at themselves in the mirror drinking energy drinks but I'll stick to the main issue.
Today I actually fainted for a couple of seconds. I try to choose a treadmill underneath one of the a/c vents but today it was especially hot and the minimal amount of air coming from the vent did not help. I prefer to run outside but it was already 80 degrees this morning when I left to work out so that wasn't an option. I have tried asking for a/c to be turned up but the young girl at the desk can't be bothered to be pulled away from the other employees to listen to my concerns. I have left messages and emails and to date, a manager has not contacted me.
Fortunately I was able to stay upright (can you imagine this staff having to tend to you if you passed out and fell to the ground... that is if they even noticed) but I had to finally admit that it is just too hot in there. I called the gym today and asked what the temperature in the gym is and the girl said, "I don't know but it's cool in here". I responded with, "we'll I'm sure you can find out the temperature and I don't mind holding while you do". I could hear the absolute annoyance in her voice. After all, being bothered with me on the phone takes away from her social time. She came back on the line after a lengthy hold and stated that it was around 72-74 degrees.
With this temperature and the lack of air circulation, no wonder I fainted. It is obvious that the air is not turned up to save money. If you look around, the people that are really working out look like they are going to pass out from heat exhaustion. Give it time, they just may.
FOLSOM, CALIFORNIA -- 24 Hour Fitness center in my opinion, is extremely disrespectful in several spheres. When you do not look "hot" they treat you with disdain and the receptionists are very dumb, they treat you worse than a merchandise. When I was signing up, they pushed me psychologically into buying their extremely expensive packet for personal trainers (around 60 dollars section). I had to oppress myself and full of shame said several times that I did not have financial conditions to do so. The environment got dark. The receptionists also treat you worse than a merchandise. They are arrogant and think of themselves as geniuses.
My question is how a brain, or a genius works as a receptionists saying: Have a good workout- in a fitness center. A well trained circus character would do better, or a machine: Perhaps 24 Hour Fitness center think on having machines, not this kind in there. Shouldn't they be the CEO or the CFO if not a brain in a very respected University center?
As recently of this week another episode of their negligence, filthy greed as a company, dishonesty, badly treatment towards the customer and not so legal practices occurred. I'm still to contact my lawyer to check what to do. I'll be posting it here. When I confronted a receptionist and I deeply went into the illegality of the attitude, the chutzpah-she kept on saying, "oh, yes, yes, whatever" (as if saying: so you discover we are not so honest, so what!!! Oh yes, we make extra profits, so what- whatever you say).
I do not recall being so badly treated by any company. BTW, these "women"- attenders for the 24 Hour Fitness center- think on themselves as the last glass of H2O of the desert, while many themselves are fat and ugly. They need a huge mirror and of course fitness center for their brain- if any hardware is left. I'm very disappointed.
Do not go to the 24 Hour Fitness center. Once they fish you, then you are screwed. I believe there were/are honest people, but definitely it is a minority. Mostly, they are a whole bunch of yuppies. And, let me not forget that their 800 is terrible. Do not put faith on that ever. A friend said that she disconnected herself from the club a long time ago, and they keep harassing her over the phone, by calling over and over again, for over 1 year now, to fish her back.
AUSTIN, TEXAS -- Member of 24 since 4 years now, I have seen multiple week end cycle classes now cancelled over excuses as memorial day (which was not a week end day), then mother day and now father day. Well this is not acceptable, attending those week ends I have seen the club had usual attendance and many members coming and surprised of those cancellations.
If this very unfortunate trend continues with always more excuses to cancel classes I will consider switching to the new LA place coming soon on Lamar. I would also like to see the equipment repair more diligent as for instance the current ab chair out for more than 4 weeks, and the multiple issues/malfunctions of steam an Jacuzzi bath, on and off almost permanently since one year now.
Finally, the astounding number of dead or alive running cockroaches since 2 weeks is certainly not a good sign of diligent cleaning. The accumulation of those management deficiencies take your club below average level, probably for very small savings to delay fixes, proper maintenance and reduce a few hours of classes if this the choice you do to run the place I believe it is shortsighted and long term it will be costly loosing to your competition. I will distribute a copy of this email to my fellow cyclers along with your answer I am expecting.
ESCONDIDO, CALIFORNIA -- I went to work out like I have for 10 years. There had been some mixup with the expiration date on the credit card used for the account. I was just there 3 days ago, - no problem. This rude kid at the front desk named ** made sure to make a big issue in front of everyone that I was late on payment, and proceed to demand that my daughter MUST appear in person to make it right. I called her and she confirmed that she had given all the updated info to the corporate office. JAVI - and the security guard were laughing their asses off when I got upset at being denied access.
I decided to leave and I have cancelled my membership. I called the manager, and she told me that ** and the security guard had accused me of throwing a towel at them, which I told her was a bold-faced lie. She is planning on checking the security footage to see and I hope she gets rid of those little liars!! I simply set the towel on the desk to return it as I was not planning to work out.
Long story short, I went to LA Fitness and WOW - what a difference. Those creeps at 24 hour did me a favor. I have a BETTER Gym at a CHEAPER price. I hope others follow my lead. It's on El Norte and Center City Parkway = LA Fitness -- no one deserves to be treated the way I was treated today by those two at 24 hour. I will make sure everyone I know hears how rude they are and never goes there.
SANTA CLARITA, CALIFORNIA -- July 2011 Defective exercise machine caused damage to my right hand. After filling out accident report I never heard from 24 Hour Fitness management. It took me 3 months to finally get a phone number where someone would listen. Almost 2 years of back and forth, faxing documents. It was always to what I believed to be their insurance company but Insurance commission informed me that 24 hour is self insured.
I finally went to small claims court in November 2012 and won my case before a judge. Was it over? No sir. As usual never heard from them and finally with some persistence I was contacted by someone who said they needed a release but she would be gone for a week. 24 Hour Fitness has one policy "don't pay anyone even if they win". Their treatment of me is just one of thousands of the same type of cases. Their Risk Management is a joke.
HENDERSON, NEVADA -- I have been a member of 24 Hour Fitness located at Pecos and Wigwam for a while now, and have had no problem getting in and out. Now, I did not want to participate in the finger scan program because I feel they are invading my privacy. The employees gave me a huge attitude because I did not want to sign in with the finger scan. I asked if there was another way I can sign in? I was rudely advised “Well, you need to start bringing TWO from's of I. D. and will be inconvenienced each time I arrive”!
I couldn't believe I was getting treated this way just because I didn't feel comfortable with the new system. I asked if I could then speak to a manager about this, but was transferred to an accounts manager or something. I then canceled my membership at this time because of the rage created. All this just because I did not want to use the new finger scan. WOW! Well, there is two other gyms in the area, and I will take my business elsewhere.
PORTLAND, OREGON -- If you look closely when you visit this location to consider joining: The club is not cleaned well or regularly. There is a lot of mold, puddles of urine in the bathrooms and never any sign of disinfectant or cleanser usage. The machines are never cleaned. The cleaner provided to members is not a disinfectant. A large share of the machines are broken but not even labeled as such. Repairs are performed sparsely and only to get the machine back to minimal performance. Shouldn't be a problem if you are just a free-weight user.
The Jacuzzi if so filthy that it is unlikely it has the statute required filter at all. Asian men are allowed to clean their underwear in the sinks. The sound system is often cranked up even though 95% of the patrons are trying to use their own personal system. It is such a poor system that no words can be discerned by the vocalists. Just a big droning, at time close to painful level.