24-Hour Fitness Sport Bonita (club 084). 870 Amena Court. Chula Vista, CA 91910. This gym has a lot of potential to be great but unfortunately it falls short on several levels. A lot of the equipment is either broken or missing. The steam-room broke last year between the last week of November and the first week of December, it is now January 13, 2009 and it is still broken. It looks like no one on staff has even attempted to fix or even clean it since the same trash that was in there when it broke is still sitting in it. There is no sign or note stating when it will be fixed or even an apology for the inconvenience of it being out of order for so long.
As a result the dry room next door is always over crowded and you'll be lucky if you have a place to stand in there. When you walk in they have two finger print scanners that are supposed to funnel guest in at a faster pace than if the staff scanned each individuals membership card. Unfortunately one of the scanners broke a few weeks ago and now there is often a line to get in especially during rush hour. There is no tentative repair date posted here either.
The weight room is big enough to accommodate a lot of people, a positive for this gym. Unfortunately most of the weights, especially the dumbbells are missing and the ones they do have are often misplaced and never in any order whatsoever. I have been in other gyms and 24hrs where they have staff members help organize the weights but it seems like this gym would rather have them gathered at the front desk chit chatting, no, not helping to scan people in either.
The cardio equipment is plentiful and although it is often difficult to find an open machine during rush hour that is normal for a gym so they shouldn't be penalized for that. The level of cleanliness at this gym is extremely poor. There is always trash lying around everywhere on the gym floor.
Empty bottles, newspapers and, such litter the floors for days at a time. I have actually noticed a cup with water sitting on the floor for a few days, did no one else notice? I could have thrown it out myself but I was curious to see how long it would take the staff to do their jobs. Clumps of hair are in all the sinks, showers, and pools at all times no matter how busy or empty the gym is.
Yet the main problem that bothers me about this gym is the staff. Although some staff member and personal trainers are helpful, polite and great at their jobs, many are not. I have seen personal trainers, staff members, and maintenance workers, talking on cell phones while on the gym floor when they are supposed to be working. I do not want to sound like I expect them to be slaving away but some level of professionalism should be displayed. 3 to 4 people who are usually doing nothing but sitting on the counter and ignoring guests often occupy the front desk, why can't one go upstairs and help organize the weight room, or clean the locker rooms?
This reflects poorly on the gym manager, are they not responsible for "managing" a good gym? I don't think they should be able to place this on a resume since they are obviously not doing what they should. When asked a question, the staff usually answers with either a confused look on their face or an expression showing that they really don't care about helping you out.
It seems like the main problem with the staff is that they are indifferent about their jobs, just a reminder you all work in customer service and I think you forgot. Most of you are not helpful! In this economy and job market I am sure these positions can easily be filled by people more than willing to excel at them.
I would not recommend this gym to anyone interested in joining. If the majority of these problems are due to a lack of funding then maybe they should let there guests/customers know rather than leaving them in the dark. I know there are other gyms in the area worth checking out if you are interested. If you truly wish to join or stay with this gym chain the 24hr on 3rd Ave in Chula Vista is newer and doesn't have as many problems but is a lot smaller and does not have the same amenities but it doesn't matter since these are often broken anyway.
Unfortunately I must maintain my membership with 24hr because my job requires me to travel a lot and 24hr gyms are everywhere, a plus. Most other gyms in this chain are nothing like this one and are actually great! The headquarters for this gym is in Carlsbad, no more than an hour away from this location. It makes me wonder if they don't audit their gyms or if they just don't care of the reputation some of their facilities give them.
I hope this shines light on the problems this gym has and maybe leads to a few equipment and staff "upgrades", like I said this gym has the potential to be great but as of now, If you don't mind being disappointed, disgusted, ripped of on dues for a lack luster gym then 24hr fitness sport at 870 Amena Court in Chula Vista is the gym for you!
SACRAMENTO, CALIFORNIA -- The Riverlakes club is in need of a major update. Equipment is very old and in poor repair. Not enough cardio equipment to handle busy periods and the audio on most machines doesn't work. Locker room and showers are old and dirty. I've been a member for over 8 years and the dirt on the walls is the same dirt that was there on my first visit. Family Fitness is looking better all the time.
BOYNTON BEACH, FLORIDA -- What's the deal with people going fully clothed into the steam room and sauna at 24-Hour Fitness in Boynton? I was absolutely horrified to go in there today (a slow Saturday) to be joined by not one, but five people in the short space of 20 minutes! They all has their clothes and sneakers on. Absolutely gross! One guy even went into the steam room dressed like that! In any other club, they would have been thrown out.
I confronted ALL of the people who went in (very diplomatically, by the way). Two left of their own accord when I brought it up. The other three basically thought it was funny. One even claimed to be a former employee who said, "it's been allowed at this gym for the past two years". She then snarly suggested I go to the YMCA. Rather than getting into it with this ignorant **, I headed straight for the front desk. Yes, I was told that this indeed was the policy (even though the rules stated otherwise) and it was the discretion of management at this facility. Unbelievable! I was shocked because at another 24-Hour Fitness location I've visited, it would NOT be permitted whatsoever.
HOW ON EARTH ANYONE THINKS THIS ACCEPTABLE IS BEYOND ME!!! How do you think bacteria, MRSA and germs are spread? Not to mention all the garbage someone drags in on the bottom of their feet from outside! Bet none of the geniuses there knows that your sneakers have more fungi than a freakin' toilet bowl! Oh, yes, apparently at this gym they're immune to the b. o. smell from their sweaty gym clothes, too!
This is not the first time I've encountered this at this location. I've always complained, but the manager never seems to be around. However, according to their employees, "it's okay to go in with clothes at this location". I'd hate to see what it's like on a busy night after work, rather than a slow Saturday afternoon! All of this is totally unacceptable, especially when rules are posted stating to the contrary just outside the sauna and steam room. These rules are for hygienic reasons, and it's inexcusable that 24-Hour Fitness would tolerate this blatant disregard for other people's health.
WEST PALMDALE, CALIFORNIA -- I recently completed the 24 Hour Fitness personal trainer's course, which was more of a lemon than lemonade. 24 Hour Fitness touts the sale of Apex vitamin supplements. Don't get me wrong, Apex supplements are manufactured by Phoenix labs, and are some of the highest quality supplements. Apex recommends taking three of their high potency multi-vitamins daily due to the exposure of free radicals. Even if you have a compromised immune system, taking three multi-vitamins a day is unhealthy, and only profits the salesperson. Vitamin studies show that a bowl of cereal with milk contains the daily-recommended allowance.
If you purchase personal training, a client goes through a battery of tests to evaluate their physical ability. A major component is called the standing squat test. A client stands with their hands above their head, and then slowly bends their knees into a squat position. The trainer evaluates proper posture. If there are any subtle postural deviations, such as too much weight on the toes or heels or if your knees bend inward, the trainer will recommend eight weeks of personal training at $56 an hour to correct bad posture.
Bad posture can be corrected in one to two training sessions using a foam roller on the inside thigh muscles or buttocks called a myofascial release, which relieves tight muscles. Some 24 Hour Fitness managers have coined their careers on this type of deceptive sales tactic. Don't get me wrong, there are some very good trainers working for 24 Hour Fitness. The bad trainers use postural deviations as a swindle to sell blocks of training sessions for thousands of dollars to unsuspecting clients.
I attended a training session and witnessed a district manager teaching perspective employees the open-ended question sales tactic. He referred to himself as a psychological ninja. He obviously had an inflated sense of his importance. I also witnessed a fitness manager laughing how he just sold $500 worth of supplements, taking the man's last dollar from his checkbook. Metaphorically, a psychological ninja, in this context, is someone who uses deceptive sales tactics, preying on unsuspecting clients like how a crook approaches their mark.
If you walk the walk and talk the talk, people will automatically gravitate to you. They will ask questions like what supplements do you take, and how did you get into such great shape, which alleviates the need for unnecessary scams.
CALIFORNIA -- Hi, well looks like I'm not the first nor the last having problems with 24 Fitness. Well all started last year when I suspended my subscription 'cause I was going out on vacations for 2 months. Then when I came back, I moved and didn't find a good facility to change so I keep my subscription suspended. Well the first problem was that after I suspended my subscription for 6 months, I started being charged on my checking account, and was a coincidence I found the charge. Well they fixed it kind of quickly (the local office).
Then I told them that I hadn't found a facility (a good one) close my new place, so we agree to keep my membership suspended for a couple of months more and I told them several times that if I didn't call them back to activate and change my membership to other facility, they should cancel it. The guy told me OK, no problem. My surprise was that on March it started again, unfortunately I didn't realize it until June (2 payments).
So when I called, they told me that I had to call the central, and well, looks like that's the extension to hell and useless people, 'cause the lady that tried to help me couldn't do anything. Well at least she canceled my membership, but when I asked for a refund, she told me "no way". When I asked for her supervisor, she put me on hold for 20 minutes and then she said, "she was busy and she will call you back" - that was almost 3 weeks ago.
Do not go to 24 Fitness.
Oh, well I forgot to say that after I saw some 24 Fitness facilities on San Jose (CA) and, well, the Santa Rosa one where I used to go was kind of ordered and kind of clean, but in comparison to the ones in San Jose, was like a 5 stars hotel. The water on the SJ pool was almost yellow/green and there was some brown stuff floating on the Jacuzzi, and so on.
If you want to join to swim or to use the swimming pool, beware that although they claim to keep the water at 85 degrees, they don't. Water at a lower temperature than 85 degrees is way too cold. Stop by to check it out a couple of times before you join. You will see that the pool gets almost no use. The women that participate in the water classes are obese like 200 hundred pounds. You need that much insulation not to freeze in water that is 85 degrees or lower.
Continual use of the pool at less than 85 degrees and even at 85 degrees during the winter months will wear on your health sooner or later. You will start out catching colds even in the summer. During the summer months, when they drop the temperature down to less than 85 degrees, you will get pain in places you didn't know could hurt. If you have arthritis or other injuries, the cold water will cause spasms and pain.
Don't get enticed into joining for the swimming pool. Again, I suggest you stop by to check it out on more than one occasion so you can see for yourself that very few people get in it and to hear people complain about how cold it is. Talk to the other members who hang out at the hot tub. Ask them why they don't get into the swimming pool? Swimming is a super enjoyable activity for most people, but the pool gets so little use because that the water is too cold.
During a hot summer day at 100 degrees, an outdoor swimming pool at 80 degrees is perfect. If the central heating was set at 100 degrees in the indoor pool building, 85 degrees water temperature would be perfect also. Unfortunately, they don't keep their central heating air at 100 degrees. Good luck and don't risk your health by getting into an indoor pool with cold water. Your immune system will rebel and so will your arthritis and muscles.
ONTARIO, CALIFORNIA -- After being a member of 24 Hour Fitness for around nine years, I thought that they would consider my business and take care of a good customer due to them closing down the Active Club that I was using. The reason that they closed down my active club was so that they could build a brand new Sports Club right next to it. I made a call to their customer service number and they were not willing to give me any type of a deal on upgrading to the new club.
I then went to the gym and talked to their manager, the manager was not willing to give me a deal either. They were basically charging me the same rate as a new customer, with the exception of saving me one dollar in comparison to a new customer. I could not believe that they would not consider my long term business with them and that they would not give me a discount on upgrading to the new gym. I no option but to cancel my membership.
I was looking at my checking account through online banking and I noticed that 24 Hour Fitness had charged me $29.00 for the next month of dues three days before I had cancelled my membership. I called customer service and complained to them, but they said that there was nothing that they could do to get me a refund. When I first enrolled with them, I paid first month dues, and last month dues.
I could not believe that they will not give me a refund of the dues that were charged three days prior to me cancelling my membership with them. Unfortunately, I have a membership with them for the next two months in which I will not use. Any other legitimate company would refund a consumer the money that 24 Hour refuses to refund to me. I advise any person who is considering a membership with 24 Hour Fitness to look around at other clubs. For example Bally's and LA Fitness. Both of these other clubs charge a lot less for their memberships and they would be willing to help out a customer that was displaced due to a gym closing down.
SAN DIEGO, CALIFORNIA -- I have complained for months that the gym is too hot to work out in. I know that 80% of the people on the treadmills are walking and talking on their cell phones so not technically "working out" and are therefore not bothered by the sweltering humidity and temperature but I am. I have complained and asked for a manager to contact me regarding it but to date have never heard from one. I could complain about the teenagers monopolizing the equipment while on their cell phones, the sweaty old men not using their towels and the "trainers" walking around staring at themselves in the mirror drinking energy drinks but I'll stick to the main issue.
Today I actually fainted for a couple of seconds. I try to choose a treadmill underneath one of the a/c vents but today it was especially hot and the minimal amount of air coming from the vent did not help. I prefer to run outside but it was already 80 degrees this morning when I left to work out so that wasn't an option. I have tried asking for a/c to be turned up but the young girl at the desk can't be bothered to be pulled away from the other employees to listen to my concerns. I have left messages and emails and to date, a manager has not contacted me.
Fortunately I was able to stay upright (can you imagine this staff having to tend to you if you passed out and fell to the ground... that is if they even noticed) but I had to finally admit that it is just too hot in there. I called the gym today and asked what the temperature in the gym is and the girl said, "I don't know but it's cool in here". I responded with, "we'll I'm sure you can find out the temperature and I don't mind holding while you do". I could hear the absolute annoyance in her voice. After all, being bothered with me on the phone takes away from her social time. She came back on the line after a lengthy hold and stated that it was around 72-74 degrees.
With this temperature and the lack of air circulation, no wonder I fainted. It is obvious that the air is not turned up to save money. If you look around, the people that are really working out look like they are going to pass out from heat exhaustion. Give it time, they just may.
FOLSOM, CALIFORNIA -- 24 Hour Fitness center in my opinion, is extremely disrespectful in several spheres. When you do not look "hot" they treat you with disdain and the receptionists are very dumb, they treat you worse than a merchandise. When I was signing up, they pushed me psychologically into buying their extremely expensive packet for personal trainers (around 60 dollars section). I had to oppress myself and full of shame said several times that I did not have financial conditions to do so. The environment got dark. The receptionists also treat you worse than a merchandise. They are arrogant and think of themselves as geniuses.
My question is how a brain, or a genius works as a receptionists saying: Have a good workout- in a fitness center. A well trained circus character would do better, or a machine: Perhaps 24 Hour Fitness center think on having machines, not this kind in there. Shouldn't they be the CEO or the CFO if not a brain in a very respected University center?
As recently of this week another episode of their negligence, filthy greed as a company, dishonesty, badly treatment towards the customer and not so legal practices occurred. I'm still to contact my lawyer to check what to do. I'll be posting it here. When I confronted a receptionist and I deeply went into the illegality of the attitude, the chutzpah-she kept on saying, "oh, yes, yes, whatever" (as if saying: so you discover we are not so honest, so what!!! Oh yes, we make extra profits, so what- whatever you say).
I do not recall being so badly treated by any company. BTW, these "women"- attenders for the 24 Hour Fitness center- think on themselves as the last glass of H2O of the desert, while many themselves are fat and ugly. They need a huge mirror and of course fitness center for their brain- if any hardware is left. I'm very disappointed.
Do not go to the 24 Hour Fitness center. Once they fish you, then you are screwed. I believe there were/are honest people, but definitely it is a minority. Mostly, they are a whole bunch of yuppies. And, let me not forget that their 800 is terrible. Do not put faith on that ever. A friend said that she disconnected herself from the club a long time ago, and they keep harassing her over the phone, by calling over and over again, for over 1 year now, to fish her back.
ESCONDIDO, CALIFORNIA -- I went to work out like I have for 10 years. There had been some mixup with the expiration date on the credit card used for the account. I was just there 3 days ago, - no problem. This rude kid at the front desk named ** made sure to make a big issue in front of everyone that I was late on payment, and proceed to demand that my daughter MUST appear in person to make it right. I called her and she confirmed that she had given all the updated info to the corporate office. JAVI - and the security guard were laughing their asses off when I got upset at being denied access.
I decided to leave and I have cancelled my membership. I called the manager, and she told me that ** and the security guard had accused me of throwing a towel at them, which I told her was a bold-faced lie. She is planning on checking the security footage to see and I hope she gets rid of those little liars!! I simply set the towel on the desk to return it as I was not planning to work out.
Long story short, I went to LA Fitness and WOW - what a difference. Those creeps at 24 hour did me a favor. I have a BETTER Gym at a CHEAPER price. I hope others follow my lead. It's on El Norte and Center City Parkway = LA Fitness -- no one deserves to be treated the way I was treated today by those two at 24 hour. I will make sure everyone I know hears how rude they are and never goes there.