24 Hour Fitness - Page 2

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1.4 out of 5, based on 14 ratings and
81 reviews & complaints.
www.24hourfitness.com


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Horrible Treatment by Front Desk and Security Guard
Posted by on
Rating: 1/51
ESCONDIDO, CALIFORNIA -- I went to work out like I have for 10 years. There had been some mixup with the expiration date on the credit card used for the account. I was just there 3 days ago, - no problem. This rude kid at the front desk named JAVI made sure to make a big issue in front of everyone that I was late on payment, and proceed to demand that my daughter MUST appear in person to make it right. I called her and she confirmed that she had given all the updated info to the corporate office. JAVI - and the security guard were laughing their asses off when I got upset at being denied access.

I decided to leave and I have cancelled my membership. I called the manager, and she told me that JAVI and the security guard had accused me of Throwing A Towel at Them, which I told her was a bold-faced lie. She is planning on checking the security footage to see and I hope she gets rid of those little liars!! I simply set the towel on the desk to return it as I was not planning to work out.

Long story short, - I went to LA Fitness and WOW - what a difference. Those creeps at 24 hour did me a favor. I have a BETTER Gym at a CHEAPER price. I hope others follow my lead. It's on El Norte and Center City Parkway = LA Fitness -- no one deserves to be treated the way I was treated today by those two at 24 hour. I will make sure everyone I know hears how rude they are and never goes there.
     
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The Pool Is Always Dirty and Kept Very Cold
Posted by on
Rating: 1/51
PORTLAND, OREGON -- I have been going to mall 24 Hour Fitness for over a year, I use the pool more than anything else in the facility. the pool is very dirty, at times one is unable to see the bottom of the pool it is so unkempt. a huge number of clients that use the pool and spa use the side of the facility to blow their nose and spit openly, some of the clients spit inside the pool. Trying to enjoy the steam room is another adventure as patrons will get water and then spit it into the sensors of the steam room to increase the steam. In the past year Multnomah county has been called a number of times and has forced the club to repair broken tiles (that were beginning to mold) along with replacing the spacers on the flooring that were broken if a person stepped just so one could really hurt an ankle or leg.

Just recently the club has decided it needed to save money so the temperature in the pool has been lowered.

I have talked numerous times to the club and corporate management and nothing has been changed. As soon as my membership is up yes I am finding another gym. Katu recently profiled most of the problems with this location and nothing has changed.
     
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Weights
Posted by on
Rating: 4/51
MOUNTAIN VIEW, CALIFORNIA -- Hi from Member # BS 204 278

Club #814 needs 10 pound Iron Grip Weights. Order about quantity 20.

Thanks for your diligence in keeping the club 814 supersport in great shape. I work out early most mornings and use almost every thing in the gym at some point in time and it is all well maintained even with the high usage the gym sees.

I noticed that in the free weight area is can be hard to find a 10 pound Iron Grip weight (which is probably the one you need the most when trying to go up in measurable but small increments). If I do a rough count I notice about 20 or so 10 pound weights and over 100 of the 45 pound Iron Grip weights. You can always find the right weight but you need to scrounge around more and it impacts the efficiency of your work out time.

My recommendation would be to invest in another 2 dozen or so 10 pound Iron Grip weights next time you are up grading or ordering.

Thanks for listening. Call me if you want more detail. 650-400-7752. Ask any trainer there or customer and they will confirm.
     
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Cancellation Nightmare
Posted by on
Rating: 3/51
PARKER, COLORADO -- Call to temporarily stop payments on my daughter's membership. I have been paying for my daughter's membership for several months now but because of her working hours and being a single mom, she has not had time to attend the gym.

My younger sister just passed away a few weeks ago and I had to go out of state for her funeral. I am on a fixed income and money became a huge issue this month. I called the club before the monthly payment was due and asked that my daughter's membership be stopped on a temporary basis. (six months) I explained my situation to Rob and that I would not have the funds available to cover the membership this month. He assured me that "no further payments would be taken out of your account..."

WRONG - I find out that this month's payment was indeed, taken out, causing me to overdraft. Will the club help? Sure, they will MAIL me a check, maybe in THIRTY DAYS. Mind you they will pay for ONLY THE MEMBERSHIP FEES AND NOT THE OVERDRAFT FEE CAUSED BY THEIR MISTAKE.

This caused an additional issue for me, I have high blood pressure, diabetes, gout/athirst, and a thyroid issue and I am out of my meds. Now, because of 24 Hour Fitness' mistake, I cannot afford to get my meds. If the fee had not been taken out I would have had just enough money for my prescriptions after insurance.

Side Note: Insurance pays for my membership --- I loved this club until now.
     
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Failure to Properly Handle Injury Claim.
Posted by on
Rating: 1/51
SANTA CLARITA, CALIFORNIA -- July 2011 Defective exercise machine caused damage to my right hand. After filling out accident report I never heard from 24 Hour Fitness management. It took me 3 months to finally get a phone number where someone would listen. Almost 2 years of back and forth, faxing documents. It was always to what I believed to be their insurance company but Insurance commission informed me that 24 hour is self insured.

I finally went to small claims court in November 2012 and won my case before a judge. Was it over? No sir. As usual never heard from them and finally with some persistence I was contacted by someone who said they needed a release but she would be gone for a week. 24 Hour Fitness has one policy "don't pay anyone even if they win". Their treatment of me is just one of thousands of the same type of cases. Their Risk Management is a joke.
     
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Inappropriate Customer Service
Posted by on
Rating: 1/51
LARKSPUR, CALIFORNIA -- Today I was in the Larkspur, Ca 24 Hour Fitness Gym speaking with a female fitness counselor about doing a training when I was rudely interrupted by a short manager/personal trainer whom pulled the woman I was talking to away abruptly as if I wasn't there. I consider the act unprofessional, offensive inappropriate and uncalled for. The guy was probably the gal's jealous boyfriend and he was indeed a jerk. The young crew seems to gravitate towards younger people and discriminate against older people. BEWARE-You should go to a club where the management treats it's clients with more respect regardless of age.
     
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Thieves! Thieves! Tramps and Thieves!
Posted by on
Rating: 1/51
HOLLYWOOD, NEAR ARCLIGHT, CALIFORNIA -- My first visit at 24 Hours Fitness and I was ripped off! Someone broke my lock and took the money that was in my wallet. I am almost certain it's one of your employees. I usually go back to my locker from time to time during my workouts and when I went to my locker previously I noticed that the lock had been tampered with. It looked like someone was trying to snap it off but I figured the employee didn't have time to do it for some reason, so I went back to my work out thinking it would go no further.

I doubt it is a gym guest since they don't stake out lockers or have time to break in to rummage through belongings as employees would. Furthermore, if a guest was to loiter in the locker room it would be easily detected. An employee can easily meander in the locker room and be virtually unnoticed. It is unfortunate that 24 Hour Fitness hires locker room attendants that are dishonest and thieves. Previously I've gone to Bally's for over 15 years, now its L. A. Fitness, and never once have I had a problem with locker room theft.

I have read reviews on the Internet about this kind of locker room theft at 24 Hour Fitness clubs but I thought they were just a few isolated incidents. Now I'm convinced that the locker room attendants in the Male's locker rooms make a living breaking into lockers and taking only the cash, leaving behind cell phones, credit cards, wallets. If it was a guest they would more than likely take everything without regard to the person's angst from being robbed. I rated this company 1 star because the website didn't give me the option of -5 stars.
     
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Automate Withdraw After Account Canceled
Posted by on
Rating: 2/51
ARNOLD, MISSOURI -- Recently checking my bank statement and I know theses that I have 2 different withdraw from my accounts. My girlfriend is under my account, the only charge with draw should only be her account because I paid a lifetime membership of 40 dollars per years. Sat down n talk to them n they have no clue where that came from. They told me that they give it to the gym manager to investigate n contact me later. The next day they called me back n said they found out that I have another member that was active, and that amount came from it. That member was my girlfriend sister, we sign her up and she only work out there for a few week, then she decided not to go anymore so I ended up cancelling her account. It been over 2 years since I cancel the account n now they told me it was still active. I told them that impossible n doesn't make any sense. Why [snip] would I paid 34.98 a month for a person that doesn't go there. I told them that I came in n talk to one of the enrollment employee to cancel my account. They told me they don't have any record of my cancellation. Then they told me that they can cancel it now n give me a 2 month refund. I said well that y 24hr fitness being sue a lot. I am so piss off. I would [snip] cancel my account if I don't have the lifetime membership. Now am gone to look at my bank statements monthly. If it happening again I'm going to cussing the [snip] out of them.
     
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Terrible Customer Service
Posted on
CALIFORNIA -- The employees at the Member Service department at 18004326348 have NO customer service skills at all. They do not understand English, very rude, do not listen, do not give time for customers to explain the situation and refused to get their supervisor on the phone as requested by the customer.
My family of six that I pay $189.00 a month for have been members of 24hr fitness for five years now. We just moved here in California within the last three months and been trying to change our address and billing methods since but it seems like NO ONE from the member service department could do RIGHT. It is now 2012 and they still have all our OLD info. Today was my fifth call and because of their POOR customer service, my family and I are cancelling our memberships!!!
     
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Swimming Pool Too Cold
Posted by on
If you want to join to swim or to use the swimming pool, beware that although they claim to keep the water at 85 degrees, they don't. Water at a lower temperature than 85 degrees is way too cold. Stop by to check it out a couple of times before you join. You will see that the pool gets almost no use. The women that participate in the water classes are obese like 200 hundred pounds. You need that much insulation not to freeze in water that is 85 degrees or lower. Continual use of the pool at less than 85 degrees and even at 85 degrees during the winter months will wear on your health sooner or later. You will start out catching colds even in the summer. During the summer months, when they drop the temperature down to less than 85 degrees, you will get pain in places you didn't know could hurt. If you have arthritis or other injuries, the cold water will cause spasms and pain. Don't get enticed into joining for the swimming pool. Again, I suggest you stop by to check it out on more than one occasion so you can see for yourself that very few people get in it and to hear people complain about how cold it is. Talk to the other members who hang out at the hot tub. Ask them why they don't get into the swimming pool? Swimming is a super enjoyable activity for most people, but the pool gets so little use because that the water is too cold.

During a hot summer day at 100 degrees, an outdoor swimming pool at 80 degrees is perfect. If the central heating was set at 100 degrees in the indoor pool building, 85 degrees water temperature would be perfect also. Unfortunately, they don't keep their central heating air at 100 degrees.

Good luck and don't risk your health by getting into an indoor pool with cold water. Your immune system will rebel and so will your arthritis and muscles.
     
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