GRANITEVILLE, SOUTH CAROLINA -- I'm here alone during the day. My daughter works and she needs to know whenever I need somebody. I have two daughters. One lives out of town and the other one right about five or ten minutes from me. Lively Mobile is what my two daughters chose when they were looking medical alert devices up to go with.
I was getting ready to go to bed. I had not made my bed up that day ‘cause sometimes I would lie down. It was a little bit cold and I was trying to lay across my bed to straighten it up but bad things happen. I thought I was standing flat on my feet but I had leaned a little further. When I went to bring my body up and get on my feet, it threw me onto my back and on my side. I was able to knock everything off of my bedside table and I couldn't reach my phone and I happened to have not put this on charge by my bed and it was only me and I couldn't reach the phone.
I had the Lively Mobile then. I pressed the button and a woman answered. I told her that it was an emergency and I needed to get in touch with my daughter, that she could be here in a few minutes. She had both of my daughter's names and she called one and she was not able to answer the phone so she got my second daughter in Lexington. So my second daughter texted her back on her cellphone and she said through my alert system that Martha would be here in about 10 minutes and asked me to lay still and not get up.
I just hit some things and skinned my arm. The lady who assisted me was courteous and friendly. She told me exactly what to do till my daughter got here. I was bleeding above my elbow and she told me to get either a towel or something that was close to me to wrap around my arm till my daughter got here. My oldest daughter is a nurse and she came as quick as she could and she talked back to them. We didn't need an ambulance because she was able to help me get up. She doctored my arm until it got well.
My daughter said that is the good that it gives us. So that's the last thing I do when I go to lie down on the bed. I have it where I can reach it. Also, the necklace comes together every time I pick it up. However, the necklace bothers me a little bit when I wear it around my neck in the hot weather. Though if I got a shirt, I can hook it on to it and that takes the pressure off the necklace and relieves the back part of my neck.
The device lets me know when it needs charging. When I'm up earlier, I would look down and see an orange-looking light blinking. But it makes a noise if I don't go right on and take care of it. I have dropped it and one time it fell apart. When it hit, I thought that they'd be calling me so I grabbed it real quick and put it back together. But I've had them call me a couple of times to see if it was an emergency. I told them that I just leaned somewhere and bumped it and that was when they checked to see if we have an emergency, which I didn't have yet at the time.
ORONO, MAINE -- I was extremely ill a few years ago and I live alone. Then I was one of those people who could fall and not get up because of surgery on my legs so my daughter wanted me to have a medical alert device. I looked for one that had a GPS where I can go someplace and still get help and wasn't tethered to the home and got GreatCall Lively.
When I first got it, I was scared to use it. One evening I fell down and it took me about 20 minutes to go three feet and to get to the point where I could almost stand up, and then I pressed the button. I talked to the guy and he was so good. He said, “It's really all right for you to press the button. You don't have to spend 20 minutes trying to figure out how to stand up.” He was kind and made it really clear to me that I wasn't quite doing it right.
I wore it consistently the first year I had it when I was still having lots of vertigo and difficulty. Then as I've gotten a little bit healthier, I keep it charged right by my bed and use it when I have had either episodes of vertigo or incidents of Angina or asthma attacks.
Another instance, I fell outside and in a part of my yard where I wouldn't be visible to anybody and I pressed the button. It was really great because they kept me on the line and talked to me until the EMTs came. I was not injured but I was frightened so that was very good.
They were very calm and kept me talking, which I understood was a very good strategy. They asked if I hit my head and if there's part of mine that I was worried about. If I would go silent, they would ask very gently if I'm still there just to let me know there was somebody there. I live in a small town so the response time is usually very quick.
I have never fallen and injured myself ‘cause I'm very well padded and short. But I feel as though if I did, they would also be extremely helpful and I'd be confident that help would be on its way. Even if all I could do was press the button.
Most of the time, the device is quite comfortable. Sometimes I can tuck it into my bra, I can hook it on to my pocket, or I can wear it around my neck. When I was having some heart problems, I wore it on my collar where people could see it. I told my friends I was having a little difficulty and that the device was my call for help so it helped to remind them. I don't ask them to take care of me, but just that if something could happen and we might need to get help.
I've used it five or six times and each time I have it has been a very positive experience. There are times when I do not leave home without it and there are other times when I am well enough or I'm going to be with a lot of people that I don't need it. I'm extremely satisfied.
I've talked to my daughter about whether or not she felt I ought to get one that has fall detection. She told me I could get it in a year or two so I plan to look into that as I get older. I am so happy that I found this company. It's great and the best one for me even if I wear it selectively. It always gives me a sense of security because I always have it right on my nightstand as well.
HUNTSVILLE, TENNESSEE -- I had a heart attack and I'm not allowed to drive about a 12-mile radius of where I live because the doctor doesn't want me driving that much. My sons didn't want me getting out and going anywhere as well but when I got Lively Mobile, my youngest son talked to them and they explained out to him and it made them more satisfied with me driving. I feel safer and I can get out and go where I'm allowed to drive. Also, if someone wants to come and try to get in, all I would have to do is push the button. I know if something happens, there is help for me soon. I really like it.
I usually lay the device on the nightstand overnight. I get up every morning and I charge it. When it gets charged up, I put it on and before I go to bed, I lay it on the cradle for about an hour and charge it back up where it'll make it through the night. Its size is about three inches long, two inches wide, three-quarters of an inch thick and I wear that on a lanyard around my neck.
I went to the Chiropractor one day and that's about 11 miles from home. I laid the device in the car and went in the office. When I shut the door, it set it off. The nurse came back to me and asked if I have a medical device. I told her I have Lively Mobile then she told me that someone from Lively Mobile called me there. They even called my son because he's my contact person. So now, when I go to church, I'll turn it off and leave it in the car and then when I come back out I put it back on.
BAINBRIDGE ISLAND, WASHINGTON -- Lively Mobile has a two-way communication feature that we liked. You could push the button and you actually get to talk to a human. And it also has fall detection. But something went wrong in the transfer when we moved from Splash to Lively. The fall detection didn't work in a real fall and it kept activating in unreal falls.
My mom was having trouble with the Splash device maintaining its battery strength so we upgraded to Lively. But we thought we would get a call and talk to somebody and had it activated. So my mom was still wearing the old device when she fell. It was horrific since I wasn't there. Fortunately, there were some friends and she didn't break anything this time. But I wasn't pleased that it didn't work. We got the device for fall detection and the old unit was disabled before I got back into town to enable the new one.
I called and tried to understand why it didn't communicate and was told that they had deactivated the old device because they had sent out the new one. My understanding was, they wouldn't deactivate it until we called to make the switch. Something went wrong in our communication so it was a negative experience for us.
Also, the Lively device kept losing power and we weren't sure what was going on. I took control of it and was charging it every night because I want to make sure that it was sitting properly on the charger. And when I charge it, she'd get a good eight hours out of it. We got a software upgrade since it turned out the fall detection wasn't working. Now that it was upgraded, every time my mom goes to put it on the charger, just the movement of taking it off her head and putting it down, it would say that fall was detected. That freaked her out so we had to disable that. If they are able to get it a bit more refined as there are some glitches, that would be great.
NORTH PLATTE, NEBRASKA -- I'm 90 and I used to travel a lot at first after my husband passed away. My girls and grandkids always thought I should be going to their house instead of staying home which was nice, but I don't do that as much anymore although I still drive, go to rehab and take care of myself. But I'll soon be 91 and I still do my own baking and cooking, do my own grocery shopping but I get awful tired if I run the vacuum sweeper. My daughter, Patty, thought I should have a medical alert device.
When she first said I should have it, I said, “I don't need it. I have my cellphone and I carry it with me constantly. And then if I fall, I'll just dial 911.” She said, “Yeah. But if you get hurt you can't do that, then what do you do?” I said, “Well, I guess if I die, I die.” My daughters felt that it's an extra security for them because if I should fall, Patty would be contacted immediately. One night, I turned over then I heard a voice saying, “Are you okay?” They were quick to respond. I didn't know I bumped the device then it wasn't long and my daughter called to ask if I was ok.
I enjoy Lively Mobile very much. I plug it in when I get up in the morning and when I'm ready for the day I go put it back on unless I'm going to take a shower and then I take it with me. I dropped it the other day but it still bleeps. I have recommended it to friends several times. I have a sister that has the alert like mine and she was told to never to put the alert inside her blouse. I told my sister that I have it inside my blouse always because if I don't it hits my glasses when I bend over and I can't afford new glasses.
I called Lively Mobile to ask and she said that it won't happen when I keep it next to my chest so that's where the device is at. I took a metal necklace chain, cut some of the black cord off the device, and stitched my necklace chain on it. It stays that way there.
MANCHESTER, NEW JERSEY -- I had a hip operation three years ago and I fell once after that. nd I tripped on a rock two more times. My daughter was going on vacation and she got a medical alert device for me. I'm happy with the Lively Mobile device but I don't want to wear it because of the light that blinks 24 hours a day. I have the charger on my nightstand, I put that in there and I have to cover it because that light drives me nuts all night. When I get dressed and I have it around my neck, I turn it over but I know it's there and it still blinks. But I still wear it, and sometimes I carry it in my purse. I thought, eventually, that light was going to go off.
Sometimes I'm not careful with it, like when I go in the car from my kitchen into the garage and I open the car door. I have it in my hand and I don't throw it, I lay it down carefully on the seat on the passenger side. It went into the coffee cup holders and something else had been in there and the device went off. They called right away and said, “We have you lying down on the floor. Are you hurt?” I said, “I'm not lying on the floor. I just put my whole body and thrust the seat so I had to put that alert thing in the cup holder. It probably hit something in there.” I did that twice and right on the ball, they were fast. But I don't mind that because it's going to save me one day.
Also, it's so sensitive. I have to put a bunch of tissues around it so nothing hits it. One time I touched it by accident and it went off. I don't want it to be always going off. I've been careful now. Considering everything, I like it and I would recommend it to a friend.
OLYMPIA, WASHINGTON -- I'm slowing down. I'll be 86 in December so, I don't get as much done as I used to do and I don't try to do as much as I used to do. But other than that, I'm still taking care of myself. I have a problem with my heart and sometimes I get weak. I've fallen a couple of times but mostly, they were practically my own fault for what I was doing, something that was crazy. So I thought it would be better to have a medical alert device, better safe than sorry.
I initially had a different medical alert service, but it was a $10 more expensive and the program was the same. The other problem was it was too easy to push the button. It had a rather large, sticking out button and you could accidentally brush up against something practically, and push it.
I've never used it to call for help but I had accidentally pushed for it for at least three or four times. Mostly the people were really nice but they told me to sleep with it so it'd be handy at night. And of course, I turn over on it and then, when it woke me up, the fire department was in my house to see if I was all right. That was embarrassing. Whereas with Lively, I push the button then they call my son who lives right next door, it doesn't automatically go to 911.
I'm doing all right with my Lively Mobile device. It's a little bit heavy so I don't wear it around my neck, I just keep it in my pocket. but I figure that's necessary since it actually talks to you. One time when I had a slight stroke, it was on my right side, in my right pocket. That was really good. But I managed to dial my son's number and they live right next door.
They told me I could actually use it when I was on vacation and I feel good about that. The one thing that was a trouble when I was on vacation, my daughter didn't like the idea that it makes such a loud noise when you put it on to charge and take it off. But I expect it and don't let it bother me. Sometimes I wonder if I need it, but just in case, it's okay to just be able to push a button if that's all I can do. So it's fine. The only thing is, I haven't used it very much and I'm wondering if there's a discount for not using it.
SACRAMENTO, CALIFORNIA -- I've had a couple of falls and have sprained my ankle. I lived in a house with stairs by myself so my kids were concerned. Then my friend and neighbor who lived in the same kind of place with stairs last summer had a stroke. She couldn't cognitively handle dialing 911, and if she had had a medical alert button, she would have gotten help much earlier so I got one for myself.
The first day I got the Lively Mobile I pushed the button and tested it. They tell you to do that, and a woman promptly answered the phone (I can talk through the device which is great), "Are you reporting a medical emergency?" And I said, "No. Frankly, I'm not. I'm just testing." And I could feel her lighten up a little bit. She was very gracious and said, "It's good for you and if you have any questions..." but I didn't at that point. I have to remember to charge the device, and put it on in the morning. I charge it at night. It's in my bedroom, so I can see it and get to it if I need to.
There have been a couple of other times where the device detected a fall like when I have the device around my neck and I lean over to take clothes out of my washing machine, I banged it. And I thought it can't be good. So one day, I put it off and down on the dryer right next to where it was standing. And I apparently put it down fast enough that it detected a fall but it was fine - I'd rather overdo than underdo. I was able to press the button and there was no problem. Since then, I've learned to tuck it in my shirt so it doesn't pop.
Since I got the device, I've moved into a senior independent living facility and other people see it and ask questions. One of the things that I particularly like about this device is that it works everywhere and I don't have to be within so many yards of a home base. I particularly like that just in case we'd have a fall someplace else. I am very mobile so being outside of range would not occur very often.
BOISE, IDAHO -- Marjorie's 93. At that age, she's a bit of a fall risk, and I can't be with her all the time so we got her Lively Mobile. One thing I like about it is the low monthly fee because it's something that we'll probably never need but ensure just for that one time that we do. It's good to have if she gets hurt or falls. I'd hate to have her here for three days until somebody finally looks in on her. We called customer service once just to see if it was activated on the first day that we got it and their response time was really quick.
There were a few good selling points that got me to go with Lively. Number one is it's Verizon-operated. Then a lot of these medical alert devices have to have a base with it. It's got to be within a certain distance from that base in order for it to pick up a signal once something happens. With Lively, it doesn't have to have that. It will go anywhere in the United States a person wants to go, even the local supermarket. There's a chip right inside of the alert button itself.
I also liked the fact that it can go in a shower with the person. It's completely waterproof. The price is pretty good for all that and it doesn't have to have a contract. The other thing I liked about it is that if a person would push it down once and release, it actually goes to somebody who is a non-emergency person. But then, if he has an emergency, he can push down and hold the button and that goes straight to 911. Not every call is an emergency call with that. One can actually talk to somebody if a little bit confused or lost. I invested in getting three of these devices. I definitely went with Lively because all these things together made it better than the next choice.
BROOKLYN CENTER, MINNESOTA -- Since my wife passed away and my son is a long way away from me, I thought I better have something 'cause I'm 85 years old now. The first time I used Lively Mobile, my pulse was racing real fast. I pressed it then they came and got me. Then, another time was when I couldn't pee and couldn't pass my bowel. I was really in pain then I broke out into a sweat. I called and they sent an ambulance and I went in again. I also used it when I fell and fractured my hip a couple of years ago.
I pressed it once accidentally. I heard them and I didn't know I did it, 'cause I got out of the car and closed the door real quick and went into the bank. I kept hearing my name in there and I had this around my neck. I asked the tellers if anybody was calling me and they said no. I went out to the car again, and then heard it again. I was all right, but they notified my son. They said that my son was going to be calling me.
The customer service has been good. While they were coming, I asked the gal where she was and she said she was in Massachusetts. I thought that was pretty quick service for so far away. They stayed on the line until the police got there. Then the fire department got there and then the ambulance. I also added the fall deal to it. Another thing I got it for is when I get down on my hands and knees, I can't get up so I've had to call and had the police come and lift me up. I have recommended them. We got about three or four people at church now with it.