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Lively Mobile

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4.8 out of 5, based on 467 ratings and
468 reviews & complaints.
Lively Mobile has dependable nationwide coverage that provides two-way communication with Medical Alert agents supported by our 5Star emergency service. Let us keep you connected no matter what life brings your way. Lively Mobile can go with you around town or across the country. And it’s waterproof, so you still feel protected in the shower, sitting by the pool or watering your garden. Call today for more information!
Company Profile
Lively Mobile
10935 Vista Sorrento Pkwy, Suite 200
San Diego, CA 92130
http://www.greatcall.com
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StarStarStarStarStarBy -
Rating: 5/51

MANQUIN, VIRGINIA -- My husband had a MedicAlert before and it was pretty good. But he was hard of hearing so if he was in the bed and had a problem and pressed the button, he wouldn't be able to hear the speaker on the thing, which is in the kitchen. I could but he couldn't. So once he passed, I said I'm not going to get that for me because I'm not here a lot anyway.

I have the Lively Mobile and it's good for traveling. If I'm on the train to go to my grandchildren in Alabama and I'm having an emergency, I can just press it. Also, I live in a rural area. If I go down a country road, my cellphone doesn't have a signal because of the trees on both sides of the road but I've got a signal on my alert button.

I wear it on my waistband and it's not uncomfortable at all. Every once in a while, if I wear something kind of thin on the top, somebody will see it flashing and ask about it. I tell them it's my alert button and I show it to them. I also told them the flashing means it has a signal. So far, I haven't been anywhere where I haven't had a signal, so that is wonderful.

I lost the device one time in a store. I called them and they said they'd scan the GPS and see where it is. I forgot about the GPS because I was tired that night. When they told me where it was, I said that it was my home address and I was sitting at home. I went to look for it and it was face down. Normally, if I can't find it, I go look because I see it flashing, but it was turned over and I did not see it flashing.

Also, when I talk to somebody at Lively, it's always a person. The button got pushed one time accidentally and they came right on and I told them I was fine. I also dropped it not long ago and it went off calling Lively because it detected falling. I really like the feature that if I know it's pushed accidentally, if I'm right at it and it goes off calling Lively, I just cancel the call real quick. I'm very satisfied with it and I've recommended it to three different people.

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StarStarStarStarStarBy -
Rating: 5/51

READING, PENNSYLVANIA -- I live by myself and since I got my Lively Mobile, I know that when I go for a walk, I don't have to worry if I fall and can't get up. One time, I was dehydrated and couldn't feel my legs. I called them and an ambulance showed up. I also used it for a friend one time. I walked over to check on him and he was lying on the floor. I called and told them where I was at, which was right across the street from me. The ambulance showed up because I told them where I was. The numbers are all messed up where I live because I didn't want the GPS thing to show them that I was at my home across the street.

I also test the device every once in a while and if I push the device it makes a noise and rings one or two times and then somebody will ask if I need help. But I had one problem with it going off. They called me at home but I didn't hear any noise or ring and nobody talked to me. They called my family and said there was something wrong. My nephew called me and I answered the phone for him. He asked me if I pushed the button and I said, "Not that I know of."

Everybody should have a Lively Mobile. I recommended it to a maintenance man. His mother's going on 90 and not giving up her home. I took it out of my shirt and showed him what it was. He asked what it does and I actually pushed it then just told them I was testing it. I said, “Now you see how quick they respond? No matter where she's at, it'll let them know.” He ended up getting it. Then he showed up and asked me why it wasn't working. But his mother forgot to put it on charge.

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StarStarStarStarStarBy -
Rating: 5/51

RICHFIELD, NORTH CAROLINA -- When I fell and broke my hip, I lay on the floor for almost three days before somebody came. When I went to the nursing home to stay for therapy, a friend of mine ordered a Greatcall for her mother. I then also got one from Lively. I have to pay $23 a month, which is billed to the Credit Union where I do my banking and mine is good for anytime and anywhere, I don't have to be at home for it to work.

My granddaughter had been living with me and was supposed to come home about lunchtime that day when I fell. She was going to Catawba at that time, and the schedule got changed, she didn't have to go to class so she didn't come by here that day. I thought I could pull myself up by holding on the dining room table, but I couldn't. I lay there from twelve o'clock on one day, overnight and the next day till about one o'clock. I was trying to scoot around on the floor to get to the telephone in the hall, but I hadn't gotten around to it when my granddaughter came home. If I had had my device on at that time, I would have no trouble.

I wear my device all the time, except for the five to six hours that I'm charging it. The directions on it say to take it off at night to charge it, which I think is dumb. I live alone, and at night is when I want it. I'm in a wheelchair and if somebody would break in, if I was charging it, I'd have to try to get in the kitchen to get it. I charge mine every evening when I'm making supper. I don't go to bed until about 11:30, so then, I get it and put it on before I go to bed. I have no trouble with it. I would recommend it anytime.

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StarStarStarStarStarBy -
Rating: 5/51

ROBINSON, ILLINOIS -- A friend of mine fell out in her garage at eleven o'clock one morning and broke her hip. Her daughter didn't get there until 5:30 that evening and she lay out there all that time. That scared me. I have two daughters that live right here in this town. They could be here and visit then leave and in five minutes, I could fall and break a leg and they wouldn't know it until the next day or so and I thought that everybody should have an emergency alert button of some sort. Everybody living alone needs something to get people to know that you're hurt.

I had a medical alert device before and I like it, it was very good. I like their button a lot better. It wasn't as big as this Lively Mobile. If I have it around in my neck and I do the right thing, this will come back and hit me in the head. But now, I have found the other one. My other one was very small and I could tuck it in my bra. I found out that if I put this Lively in sideways and push it down there far enough, it's okay. So, I got it with me at all time, because I wear the other one all the time. I put a little nail in the garage by my car door where I get in and out as it was only good on my property. I would hang it on that nail when I get in the car and I put it back on when I got out.

At first, the Lively Mobile was so much different from my other one. Then, it took me a while to adjust to it. I take it just about everywhere I go. But I do not take it to the movies because I live in a small town and if something would happen to me at the movies, there is going to be somebody there that knows me that will call for help. I've never tested this one and I have no idea what they'd say when I press the button. I have thought from time to time to press it just to see what would happen.

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StarStarStarStarEmpty StarBy -
Rating: 4/51

CASPER, WYOMING -- I have the call button with Lively Mobile. But I really got it a little bit too late. I needed it right before that and I didn't have one. I was in one of those casualties where I couldn't get help when I needed it. Thank God it wasn't that bad and my husband found me shortly after I fell. It made me wake up and say I've got to have something to be able to get help when I need it. I have also told a lot of people that I felt they should get one and I didn't tell them what brand. But I have looked into several different types of alarm systems and this is probably one of the better ones.

I'm pretty satisfied with it and the thing I like about it is that is has the microphone built with the button so that I don't have to go through the telephone unit. I also didn't have to have a great, big unit sitting there. I had to go through the telephone line with the first type of device I got and it was almost the size of a phone too and everything had to go through there. This is much better in the sense that it's got the microphone here on me and I don't have to go through a sensor or any place in my house or the phone.

The only thing that I find a little clumsy is the actual unit itself. I wear it around my neck and it gets to be kind of heavy. I asked if they had a wristwatch one and they sent me a wristwatch band but I can't get the unit onto the band. It's so big too that I wouldn't want to wear it on my wrist and I prefer something like that. But I carry it with me all the time. It's small enough to get it into my pocket and I can wear it around my neck or underneath a coat.

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StarStarStarStarStarBy -
Rating: 5/51

NAPLES, FLORIDA -- I followed John Walsh ever since he lost his son and kind of kept in touch with what he does with his time in remembrance of his son. And when he advertised for GreatCall, it made me feel like it was a good company. I used a different service before who were supposed to be able to call me immediately on my own phone and make sure everything was okay when the device went off but that never happened. I was gone for five days, someone else was in my home and they never gave me a call. So when I came back home and I found out that they had not called and that thing had been off for five days, I quit them.

With GreatCall, I have the little thing that I can carry in my pocket and it has a little clip on it but I would like a watch strap on it. That would be handier than picking up out of the clip all the time and worrying about losing it off my shirt tail or waistband. I tested it to see if they'd respond and they answered me immediately.

I also took my thing to Tennessee. I took the unit that I can program and I did not have to plug that in for two days but I could still get in touch with them without that cord during that period. It says there that it's good for up to six hours but it's good for two days. I put the little thing in the front part of my pocket where I fastened it then I got to my daughter's and forgot about it. Two days later, I ran to my purse to see if I had it and it was still charged. They didn't let me know that it would last at least that long. I'm simply happy with them and I've recommended them more than once.

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StarStarStarStarStarBy -
Rating: 5/51

WELLSTON, MICHIGAN -- I'm technically in good health, but I live alone in Wellston, northern Michigan. And since I'm 81 years old, I decided to get a medical device. So I called the Manistee senior citizens group and they provided me with a list of the different medical alert systems. I'd also seen the advertisement of Lively on TV, and I got really sold me on them because as long as I'm in an area where cell phones work, their alert service works. So toward the end of April last year, I went with them, and so far I've been satisfied with their customer service.

At the time I bought my Lively device, my daughter was going to be out of state for a couple of months. At first her feelings were hurt because she said, “Well, Mom, I call you everyday.” I said, “Yeah, but then you're going to be over 1,000 miles away. We can still talk on the phone, but what are you going to do for me?” So my main thing was, I preferred to have an alert device and not need it, than to need it and not have it.

About every six to eight weeks, I do a test call. In fact, I have a son who lives downstate 220 miles away, and when I made a test call there, they answered immediately. I no more than push the alert button when somebody answers at once by saying, “What is your emergency?” At that point I say, “This is a test call.” Sometimes they ask for my name and password, and at other times they don't. But I am talking to a person.

Several people in the last few months have seen me with my medical alert on and they asked me what I thought of it. I've had two people who have indicated to me that they were definitely interested and will check further into it. I also told them to watch that they get Lively's $10-off coupon.

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StarStarStarStarStarBy -
Rating: 5/51

COLUMBUS, OHIO -- My family insisted on getting a Lively device. My husband passed away and I am living alone, and have had several bad falls and been disabled because of one of the falls. I had fallen in the bathroom and my knee banged into the wash basin vanity, and it caused two hemorrhages in my leg. They did surgery on it to stop the bleeding and it was about six weeks after that there had been no signs of healing. I was in a rest home during that time because my husband wasn't able to take care of me here at home.

They ended up sending me to a doctor up at the hospital and he did nine operations on it and a skin graft, which healed the leg up. I had nothing in the knee except bone on bone. It's still a lot of pain. I can walk but have to have a cane or a walker. I was on my back for six weeks just laying flat in bed and couldn't move.

Since I've gotten my Lively device, I have more peace of mind. I go out on my own. My family insisted that I couldn't live alone because no one knew when I was supposed to go down. My brother-in-law got a coupon on the Lively and gave it to me and said to buy a Lively device. I did and put it on.

There was one time when I was not feeling well but I was really hungry and didn't feel up to going to the kitchen to cook a meal for myself. So, I went to a restaurant, ate a big lunch, came back home and was sitting in my car in my driveway. I started to get out and got this horrible chest pain and was really weak. I started to get up again and the chest started pumping really hard and I got real shaky so I pushed the button.

One of Lively's people came on and started talking to me. I told him what was happening and how I felt and where I was at and he called the squad. He stayed on there and talked to me until the squad arrived, and when the guys on the squad were up around my car and talking to me, then he shut the unit down. They took vitals and loaded me up in their unit and took me over to the hospital. If it hadn't been for GreatCall, I would've sat there in the car and had a heart attack.

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StarStarStarStarStarBy -
Rating: 5/51

KILLEEN, TEXAS -- I have major back issues. I just had surgery a couple of months ago that should help me tremendously, but I fall sometimes. I'm with my husband 99% of the time, but I was just concerned about what happens if I fall and really hurt myself and he's not home or I'm not home. So, this Lively device gives me peace of mind knowing that I can get help anywhere I am and made me feel safe with my routine.

What I like about it is it doesn't have to be a medical emergency. If I need help with just about anything, it will be there for me. So, that's really cool because in this day and age, there are a lot of strange stuff happening and I don't like to feel like I can't go and do the things I need to do.

I had a charger that wasn't working and the GreatCall team replaced it right away. I've called several times just to make sure everything was working so I appreciate that. The only thing I don't like about it is the lanyard that comes with it. It's very thick and heavy. I don't like it around my neck so I clip it onto my blue jean loop and stick it in my little key pocket. That way, I always know it's with me.

Everything I've experienced so far has been steady and comforting which is what I need with a device like this. Fortunately, I haven't really had to use it for an emergency and I hope I won't have to. I've had a couple of situations where I have fallen some place and not really hurt myself, but really had a hard time getting up.

I fell in my bathroom one night, when I was feeling pretty good and hurled myself across the room. Also, I was parked one time on a hill and didn't realize it. I said, "Oh, I'm never gonna get up that hill." A lady stopped and picked me up which was tremendous. She lived up the street and drove me to the top of the hill. But if something like that happened with the device, then I don't have to worry.

People are really self-conscious about the device, like any of the aids that we have but I have recommended it to friends. It's pretty terrific to have something like this. I don't wear it all the time. But when my husband leaves me home alone, I will always put it on.

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StarStarStarStarStarBy -
Rating: 5/51

CHATFIELD, MINNESOTA -- I love my GreatCall medical alert device. If I fall down, I have to get up on my own and clear out some way to get to a wall, and sometimes I can't do it, so I needed something that would make it possible for somebody to come and help me. I did some investigating and found out that the GreatCall Splash works off of a landline, which I do not have and this is off of a satellite, and would help me anywhere that I am.

I have my device on the top of my bed when it's night time and as soon as I get up in the morning, I put it on until I go to bed. Sometimes the light doesn't want to blink when it's charging, so I turn it off and back on. I have it on a string of glass-like beads and wear it inside my bra between my breasts. It's very secure and I know right where it is. I wouldn't even have to take it out. I could just reach down in and press on it and get a response.

I'm very happy with it. It fits me much better because of the satellite, which is a big thing. We were out of State and I accidentally leaned on the edge of the table and it went off, and then I heard a voice asking me if I had an emergency. I was looking under the table to see where it was coming from and also talking to my husband at the time, and the voice asked me again if I have an emergency. I was very pleased that I was far from home and it was working. Also, the rep pursued to the point she got an answer.

I know that no matter what might happen to me I'm alert and my husband will know through the phone when it rings and that in fact even if I were outside in the yard, he might not know I needed help, so calling on a cell phone might not even do it because he might not hear it. So, my GreatCall alert is better. I'm not dependent on his ability to hear or help, and he's not young either, so the two of us on the ground also could be a problem.

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