WELLSTON, MICHIGAN -- I'm technically in good health, but I live alone in Wellston, northern Michigan. And since I'm 81 years old, I decided to get a medical device. So I called the Manistee senior citizens group and they provided me with a list of the different medical alert systems. I'd also seen the advertisement of Lively on TV, and I got really sold me on them because as long as I'm in an area where cell phones work, their alert service works. So toward the end of April last year, I went with them, and so far I've been satisfied with their customer service.
At the time I bought my Lively device, my daughter was going to be out of state for a couple of months. At first her feelings were hurt because she said, “Well, Mom, I call you everyday.” I said, “Yeah, but then you're going to be over 1,000 miles away. We can still talk on the phone, but what are you going to do for me?” So my main thing was, I preferred to have an alert device and not need it, than to need it and not have it.
About every six to eight weeks, I do a test call. In fact, I have a son who lives downstate 220 miles away, and when I made a test call there, they answered immediately. I no more than push the alert button when somebody answers at once by saying, “What is your emergency?” At that point I say, “This is a test call.” Sometimes they ask for my name and password, and at other times they don't. But I am talking to a person.
Several people in the last few months have seen me with my medical alert on and they asked me what I thought of it. I've had two people who have indicated to me that they were definitely interested and will check further into it. I also told them to watch that they get Lively's $10-off coupon.
COLUMBUS, OHIO -- My family insisted on getting a Lively device. My husband passed away and I am living alone, and have had several bad falls and been disabled because of one of the falls. I had fallen in the bathroom and my knee banged into the wash basin vanity, and it caused two hemorrhages in my leg. They did surgery on it to stop the bleeding and it was about six weeks after that there had been no signs of healing. I was in a rest home during that time because my husband wasn't able to take care of me here at home.
They ended up sending me to a doctor up at the hospital and he did nine operations on it and a skin graft, which healed the leg up. I had nothing in the knee except bone on bone. It's still a lot of pain. I can walk but have to have a cane or a walker. I was on my back for six weeks just laying flat in bed and couldn't move.
Since I've gotten my Lively device, I have more peace of mind. I go out on my own. My family insisted that I couldn't live alone because no one knew when I was supposed to go down. My brother-in-law got a coupon on the Lively and gave it to me and said to buy a Lively device. I did and put it on.
There was one time when I was not feeling well but I was really hungry and didn't feel up to going to the kitchen to cook a meal for myself. So, I went to a restaurant, ate a big lunch, came back home and was sitting in my car in my driveway. I started to get out and got this horrible chest pain and was really weak. I started to get up again and the chest started pumping really hard and I got real shaky so I pushed the button.
One of Lively's people came on and started talking to me. I told him what was happening and how I felt and where I was at and he called the squad. He stayed on there and talked to me until the squad arrived, and when the guys on the squad were up around my car and talking to me, then he shut the unit down. They took vitals and loaded me up in their unit and took me over to the hospital. If it hadn't been for GreatCall, I would've sat there in the car and had a heart attack.
KILLEEN, TEXAS -- I have major back issues. I just had surgery a couple of months ago that should help me tremendously, but I fall sometimes. I'm with my husband 99% of the time, but I was just concerned about what happens if I fall and really hurt myself and he's not home or I'm not home. So, this Lively device gives me peace of mind knowing that I can get help anywhere I am and made me feel safe with my routine.
What I like about it is it doesn't have to be a medical emergency. If I need help with just about anything, it will be there for me. So, that's really cool because in this day and age, there are a lot of strange stuff happening and I don't like to feel like I can't go and do the things I need to do.
I had a charger that wasn't working and the GreatCall team replaced it right away. I've called several times just to make sure everything was working so I appreciate that. The only thing I don't like about it is the lanyard that comes with it. It's very thick and heavy. I don't like it around my neck so I clip it onto my blue jean loop and stick it in my little key pocket. That way, I always know it's with me.
Everything I've experienced so far has been steady and comforting which is what I need with a device like this. Fortunately, I haven't really had to use it for an emergency and I hope I won't have to. I've had a couple of situations where I have fallen some place and not really hurt myself, but really had a hard time getting up.
I fell in my bathroom one night, when I was feeling pretty good and hurled myself across the room. Also, I was parked one time on a hill and didn't realize it. I said, "Oh, I'm never gonna get up that hill." A lady stopped and picked me up which was tremendous. She lived up the street and drove me to the top of the hill. But if something like that happened with the device, then I don't have to worry.
People are really self-conscious about the device, like any of the aids that we have but I have recommended it to friends. It's pretty terrific to have something like this. I don't wear it all the time. But when my husband leaves me home alone, I will always put it on.
CHATFIELD, MINNESOTA -- I love my GreatCall medical alert device. If I fall down, I have to get up on my own and clear out some way to get to a wall, and sometimes I can't do it, so I needed something that would make it possible for somebody to come and help me. I did some investigating and found out that the GreatCall Splash works off of a landline, which I do not have and this is off of a satellite, and would help me anywhere that I am.
I have my device on the top of my bed when it's night time and as soon as I get up in the morning, I put it on until I go to bed. Sometimes the light doesn't want to blink when it's charging, so I turn it off and back on. I have it on a string of glass-like beads and wear it inside my bra between my breasts. It's very secure and I know right where it is. I wouldn't even have to take it out. I could just reach down in and press on it and get a response.
I'm very happy with it. It fits me much better because of the satellite, which is a big thing. We were out of State and I accidentally leaned on the edge of the table and it went off, and then I heard a voice asking me if I had an emergency. I was looking under the table to see where it was coming from and also talking to my husband at the time, and the voice asked me again if I have an emergency. I was very pleased that I was far from home and it was working. Also, the rep pursued to the point she got an answer.
I know that no matter what might happen to me I'm alert and my husband will know through the phone when it rings and that in fact even if I were outside in the yard, he might not know I needed help, so calling on a cell phone might not even do it because he might not hear it. So, my GreatCall alert is better. I'm not dependent on his ability to hear or help, and he's not young either, so the two of us on the ground also could be a problem.
SPRINGFIELD, OREGON -- I'm retired, 70 years old, and I live alone. My home is on a quarter acre and I work a lot outside. I have balance problems so I was concerned that I'll hurt myself while working outside and my son was particularly upset and nervous about me being alone should I slip in the bathtub. That's why I looked around and checked into all medical alert, and GreatCall Splash was the best. I like it so much because of the satellite aspect of it because I'm not tethered to the telephone. If I'm out on the road, I can push the button for help.
I wear it around my neck but sometimes I put it in my purse or in my pocket. It's very versatile and not bulky carrying it around. My family is extremely happy that I have it and I feel very secure. I especially feel safe when I'm out, going to the grocery store, walking down to my mailbox by myself, working outside and traveling. One time, I was out in the yard working on something and I accidentally hit the GreatCall inside my pocket. It went off and I heard a man came on asking if I needed help and that made me feel so good. It made me smile because I felt so safe.
The other thing I like about GreatCall is if I needed help, they could send an ambulance and my son will also know where they're taking me. I could tell them to call my son and let him know or call my son first. I have the choices. I love this device and I'm proud to be a member of GreatCall. It's the most wonderful device known for retired people or people who live alone and I recommend it to everybody I know.
LIVINGSTON, TEXAS -- I used Life Alert before and it was high at $50 a month. Also, it was only effective when I was in my house or in my yard. But if I went any place else it was useless. Then a friend of mine who switched to GreatCall thought it was really good. She lives in Livingston too and talked me into getting it. So as soon as my contract expired with Life Alert, I sent it back and started with GreatCall.
I've used it one time and it was great. I was leaning over to pick up a cold drink, lost my balance then ended up sitting on the floor and I couldn't get up. So I called GreatCall, then a young girl and a man came out. It wasn't an emergency but the people were going out to the Indian Village which is 17 miles East of Livingston and they got the call. I didn't break anything. I just couldn't get my legs to work and these guys had me up in two minutes. Not only did they get me standing up but they showed us how they did it so if that ever happened again I could tell somebody too. I've been very pleased with them.
In fact, I told a lot of the men at the Presbyterian Church in Livingston how to do it and they said that they were going to use it. Most of us that go to that church are elderly. I'm 78 and I'm sort of young for that church. A lot of the people there are in their 80s and 90s and they said they were glad to know how to get a person up off the floor.
Right after that happened, my device started beeping about 6:00 o'clock in the evening and it'll eventually stop but it sort of reminds me that I need to charge it up again. And I thought that was nice. It's not even plugged in and it just starts beeping. I have the GreatCall on all the time except when I'm in bed, but it's right by the bed. If I don't wear it around my neck, I usually have it in my pants pocket. It gives me security knowing that I carry it with me and that even if I live by myself, if I should fall and couldn't get up, I can punch that button and somebody will be here.
MOUNTAIN VIEW, MISSOURI -- I had Life Alert for five years and realized that over time, it took longer for the agents to answer. It was within 150 feet from my home and I had fallen and didn't have my cell phone. I pushed the alert button and could hear it trying to go through the phone line but it didn't connect for about 15 minutes. I have heart disease so minutes count. This was my final straw with them. So, I went looking for a different alternative and saw GreatCall ads. I decided to try it while keeping Life Alert during the trial.
I have been more than pleased with GreatCall because when you press that button, their agent is on-the-spot within seconds. Last December, my friend and I had gone to a dentist in another town that I wasn't familiar with. I got on the wrong hi-way, turning back to my home and realized it wasn't a short distance. I turned into a residential area driveway to turn around and go back to where I started. It was dark already and I couldn't see very well and their driveway was over a culvert. The wheel went off the edge and the frame of the car caught on the cement of the driveway. I was suspended in the air and couldn't move forward or backwards.
I had AAA and asked my friend to go look at the street sign to see where we were because I need to at least know the street name or an address, and there wasn't any street sign. Then I remembered I was wearing the pendant and so I pressed it, explained my situation to the agent, and said, "Could you tell me where I am?" He gave me the exact address where I was and so I was able to get assistance right away.
I can't imagine what would have happened if I hadn't had that pendant. I might still be sitting there waiting for somebody to tell me where I am. Just this afternoon, I was moving the charger from one bedroom to another and it showed as a call and they came on the phone right away and asked if I was okay.
LUBBOCK, TEXAS -- I have some illnesses, but I haven't had any problems with them. I looked into getting a medical alert device for emergency reasons. I then got GreatCall Splash. All I have to do is push the button, unlike a cell phone where I have to look up or dial the number. I don't have to have any phone or anything connected, just the box to make sure that it's working, so it's cheaper too. I have a little booklet but I have a problem with my eyes and reading all that small writing and being a senior citizen, I'm confused about it. So, I don't pay too much attention until I see the amount on my account where it's been charged each month.
I don't wear my device since I wear a dress and there's nowhere to hook it onto. It has a little thing where if you wear pants or something with a belt on, you could hook it on to that, but I don't wear pants. When I'm out, I carry it in my pocket sometimes. It's usually in my purse and I would have to locate it in there because most women have large purses with extra things and stuff we think we need to carry with us.
When I go out and empty the trash or if I go for a walk, I put my cell phone in my pocket and I also put my GreatCall device in there. In case something happens, I could reach it. I always have something on with a pocket where I could push that button quicker than I could turn the phone on. The phone is turned on for me to call my daughter or dial 911, but pushing my device's button would be easier and faster. I would recommend it for the price. I've had no problems with it. It looks larger than the ones that the people I know have but I'm comfortable with it.
FORT MILL, SOUTH CAROLINA -- I thought about GreatCall for sometime. I had my alarm system here in the house when I'm alone during the day and it had a little button I could get that would trigger the alarm system and someone could talk to me if I fall or something. But it was very limited to the house and I'm still fairly mobile. I'm out and about during the day running errands and I've got a little business in my house here that I take care of. Sometimes I have to run out for supplies and I wasn't comfortable when I left the house. I had nothing. So when I saw the ad, I contacted GreatCall and it turned out I could go to Walmart and so I bought one.
It's been great so far. I haven't tried an emergency on it but everywhere I've gone I have been able to have service. A week ago, we took a family vacation and went up and hid in the mountains doing all the touristy things and I had coverage the whole time, even inside the house that we were renting for the week. I was impressed with that because up in the mountain areas it can get sketchy with the cell service. That's important because I'm not real steady with my walking and I use a rollator if I have to walk long distances. I have also fallen a couple of times and I'm a little over 300 pounds so I have to be careful. Once I get down, sometimes I can't get up.
GreatCall gives the family confidence knowing that they'll get notified if I fall. I wear it everyday, I can charge it up and keep it going. I'm very happy to have it and I've told a lot of my friends about it because they're all in the older age and could use some self-confidence for themselves and their families. I'm happy as a clam as far as the unit is concerned.
LEXINGTON, SOUTH CAROLINA -- My wife is suffering from some dementia and for 18 years of Parkinson's. She has a tendency to fall and has memory problems. I felt it was a good time to get a medical alert device and GreatCall is her first one. We have used it at least once or twice. She's living with me and it's just the two of us, and there are times when I, as her primary caregiver, have to leave for an hour or so to go shopping or do different errands. I always hang this around her neck while I'm gone for short periods of time. I don't leave for long periods of time without a person with her, so it has given me an opportunity to get out and do some of the things I need to do.
We had a caregiver working with us one evening and we both were down with stomach viruses. It was in the middle of the night and we were both sick. I pushed the button, got the ambulance up here, then got down to the emergency room. It was needed at that particular time. It was not a life or death situation, but certainly a convenience.
The reps have been wonderful and I'm very pleased with the way the system works. As a matter of fact, I'm considering converting over to their Jitterbug from the cellphone that I got. The other thing I like is we do some traveling and go to some remote places, and as I understand it, everywhere there's a cell tower, I'm covered.
We haven't gotten to the point where we needed to call a physician directly or to have the fall detection, although I understand I have that option if needed. I'm very happy with GreatCall. It does everything it's advertised to do and I've already recommended it to friends.